/10
★★★★★
based on 126026 reviews published
★★★★★
based on 126026 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Really disappointed with our lunchbox Bento purchase! After the first wash, the sticker peeled off and the ice bar didn't stay in place when the box was empty! It's a real shame, even though the idea was nice and the quality seemed good at first glance, it's just not there!
Sophie Targnion
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Answer from Petit-Fernand
Hello Sophie, We're sorry to hear about the problem with your order. We'd be delighted to resolve the problem as quickly as possible and find a solution that works for you. Send us a message directly via this e-mail: [email protected], specifying your order number. Wishing you a good day. Emma
1
/5
★☆☆☆☆
It never arrived bil my order and I was not even rem bursed
Roberta P.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Unusable labels! The iron-on labels can't be removed from their backing and are therefore unusable (manufacturing defect?) This represents a quarter of the kit that has to be thrown away. I'm very disappointed.
Aliso
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Answer from Petit-Fernand
Hello Aliso, We're very sorry about this inconvenience, it's not normal. We'll do everything we can to make sure it doesn't happen again. Please contact us by email (if you haven't already done so): [email protected], specifying your order number so that we can help you find a solution. Thank you for your understanding and have a nice day. Emma
1
/5
★☆☆☆☆
I have not yet received the order
Romana P.
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Answer from Petit-Fernand
Sorry for the long delivery time. If you have not received it, you could contact us at [email protected] for refund
1
/5
★☆☆☆☆
I cannot have a real opinion of the product since I have not received it yet and no one has given me a solution since August 14 when it was shipped.
Mary Álvarez
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Answer from Petit-Fernand
Good morning Mary, We apologize for the inconvenience caused by the shipping agency. I confirm that your order has been resent according to your request. Please, if you still have not received it considering the dates, we ask you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order not received! No refund due to promo code problem!
Melissa Filleur
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Answer from Petit-Fernand
Hi Melissa, Thank you for your review, all feedback is important to us and we're sorry to hear that you've had such a frustrating experience. I invite you to contact our customer service department if you haven't already done so, or to contact us by e-mail at [email protected], specifying your order number, so that I can find a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Had these last year they were great. So bought for this year. Near impossible to get sticker off and when I finally get it off the rip half of the clear packet with it
disappointed!
Rebecca D.
Answer from Petit-Fernand
Hi Rebecca, I have sent you an email. We are really sorry you are having difficulties with your labels. Xia
1
/5
★☆☆☆☆
Labels never received. To be avoided like the bubonic plague
Filippo R.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We have sent you an email to find a solution ! We are waiting for your feedback, see you soon ! ?? Alessio
1
/5
★☆☆☆☆
I haven't received my order, it's been 15 days, I've sent an email to get information and see what they are proposing, still no news.
Nathalie Guneysucu
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Answer from Petit-Fernand
Hello Nathalie, We're really sorry that there was a problem with your order. Please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. We will do our utmost to ensure that this does not happen again. Thank you in advance and sorry again for the inconvenience. Emma
1
/5
★☆☆☆☆
Article not received to date.
Anette K.
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Answer from Petit-Fernand
We are sorry to hear that you had problems with the delivery. Could you please contact us at [email protected] if you still haven't received it?
1
/5
★☆☆☆☆
Bought 3 years running. First 2 years the product was great. This year, the labels have washed off first wash. Really dissatisfied
Melanie C.
Answer from Petit-Fernand
Hi Melanie, as explained on email, we are sorry you experienced this with your labels this year. Have a good day! Xia
1
/5
★☆☆☆☆
The truth is that it was terrible! I didn't receive any package, I have sent another order with another address and still nothing. This is my opinion... I hope to receive something but I hope they will be professional and return my money.... The positive thing is that they answer your emails. But generally very bad experience.
Castells Valero
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Answer from Petit-Fernand
Good morning Julia, We apologize for the inconvenience caused by the transport agency. Unfortunately, during the high season we have had many problems with the delivery service in Spain, that is why we are looking for new partners to make the deliveries. On the other hand, I confirm you that the refund of your order was successfully carried out according to your request at the end of September. Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed the order on August 14 and to date I have not received it nor have they given me an answer as to when I will receive it. I am quite unhappy as this is the second time this has happened to me, I think there will be no next time as I will look for another site.
Marian Sánchez
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Answer from Petit-Fernand
Good morning Marian, I am very sorry for what happened. Unfortunately we are having a lot of problems with the delivery service in Spain, that is why we are looking for new partners to make the deliveries. On the other hand, I confirm that your order was resent at the beginning of September according to your request. Please, if you have not received it yet, please contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Since August 7th I have not received my order, so I am very unhappy, I will not recommend this site.
Susana Peral
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Answer from Petit-Fernand
Good morning Susana, We apologize for the inconvenience caused by the delivery service. Your order was resent on 01/09 according to your request. Please, if you still have not received your order we ask you to contact us again at [email protected] to find a solution. Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello, the iron-on labels don't stand up to the first wash (40 degrees) but you say they do, so I'm very disappointed. For the time being, the others will hold up over time.
Manelle
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Answer from Petit-Fernand
Hello Manelle, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
1
/5
★☆☆☆☆
I placed the order on August 13. I spent 43 euros and today, September 6, I still have not received it. Informality!
Elizabeth Inga Saavedra
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the delivery service. Your order was resent on 17/09 as agreed. Please, if you have not received it yet, we ask you to contact us again. Have a nice day, Maialen
1
/5
★☆☆☆☆
Third year that I order and big disappointment this year the package of labels was badly stapled results on 160 labels all those on the left were pierced ...
Emilie Duval
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Answer from Petit-Fernand
Hello Emilie, We're sorry to read your review that there was a problem with your order. This is not normal and we apologize. If you have not already done so, please contact our customer service department, or send us an email at [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Excellent label service, which I have been using for years. Totally disappointed in the fabric bag. I washed it by hand with very little mild detergent and it became cardboard, ruined and ugly even to look at. I then saw on the label that they are not washable!!!! They are advertised as a snack or laundry bag, but who puts snacks and clothes in a bag without washing it? Cotton must be washable,I don't know what they are made of, I will never buy them again
Paola
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your bag ? For the labels, it is clearly stated on the site that this is not a washable product. However, we apologize for the misunderstanding ?? Alessio
1
/5
★☆☆☆☆
I made the mistake of ordering a personalized bottle and lunch box and they cannot be exchanged. I have to say that the products are nice but impractical for a child and even for an adult because everything weighs too much and is quite bulky. The lunch box serves to put the whole week's lunch and the empty bottle weighs a lot, full I can't even tell you. Not at all happy with the purchase and in any case I do not recommend it 60 thrown in the trash I also bought some thermo adhesive labels for clothes but I have not tried them yet.
Vanessa Guerra
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience. The dimensions and weight of our products are specified on our website. Unfortunately, if despite the indications a customer wishes to order a customized product, we cannot exchange the product. Have a nice day, Maialen
1
/5
★☆☆☆☆
Lousy service, without receiving my order 1 day after delivering the school supplies. After 2 complaints, they did not even send me an urgent shipment. Regrettable.
Noelia Gervilla Alonso
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Answer from Petit-Fernand
Good morning, We are sorry to hear about the delivery service. We confirm however that your order was refunded on 16/09 via Hipay, as per your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Labels peel off even before washing, no matter what the garment. Lame!
Jeanne Villalonga
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Answer from Petit-Fernand
Hello Jeanne, We're sorry to hear about the problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
I received fewer labels than I ordered
Laura S.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We have sent you an email to find a solution ! We are waiting for your feedback, see you soon ! ?? Alessio
1
/5
★☆☆☆☆
Order not received, I tried to contact you several times but without news I had to place an order on another site I finally got a response from your teams (after making a claim on Paypal). It's a shame I was so satisfied the first time I ordered.
Meriem
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Answer from Petit-Fernand
Hello Meriem, We are very sorry that there was a problem with your order and for the delay in responding, which is not normal. We are sorry that this year your experience was not pleasant, we will make sure that it does not happen again. Once again, our apologies. Emma
1
/5
★☆☆☆☆
I can't give my opinion about the stilettos... because I haven't received them yet... the first order has been lost and I'm waiting for the second one to arrive... and meanwhile my little girl is in the nursery without labels on her clothes or anything...
Paula Sepulveda Dominguez
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Answer from Petit-Fernand
Good morning Paula, I apologize for the inconvenience. Your order was resent on 08/27 as agreed. We hope you received it and that you like it. Please, in case it is not the case we ask you to contact us at [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order placed on 23/08, we are on 5/09 shipping in 48h ???? Still nothing received !!! Very disappointed
Viricel Elodie
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Answer from Petit-Fernand
Hi Elodie, We're really sorry that there was a problem and that you still haven't received your order. This is indeed not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Good day, Emma
1
/5
★☆☆☆☆
Just left with a big iron mark on school jumpers not worth it
Charlotte
Answer from Petit-Fernand
Hi Charlotte, as explained to you on email, this is not what should happen. It sounds like there could be a problem with the iron rather than our labels. Sorry this happened to your jumpers 🙁 Xia
1
/5
★☆☆☆☆
Unfortunately, iron-on labels don't stick, even if you follow the rules for applying them.
Anonyme
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Answer from Petit-Fernand
Hello, We're sorry that there was a problem with your labels, this is not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Once again, our apologies for this disappointing experience, and we'll do our best not to let it happen again. Have a nice day. Emma
1
/5
★☆☆☆☆
I never got my order because they don't ship with tracking to keep costs down I guess.
Irene
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Answer from Petit-Fernand
Good morning, I apologize for the inconvenience caused by our delivery service. We confirm that the refund of your order was made at the end of August. Have a nice day, Maialen
1
/5
★☆☆☆☆
Really disappointed it does not hold 1st machine half are left in the drum, 2nd machine idem ... I thought it would be a time saver finally it's the opposite. aesthetics is the only positive thing. i would not recommend.
Bigot
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Answer from Petit-Fernand
Hello, We're really sorry for this disappointing experience, because we're here to make your day-to-day life easier and save you time... This outfit problem is not normal. I invite you to contact customer service: [email protected], specifying your order number, so that we can offer you a solution. Thank you in advance and have a nice day, Emma
1
/5
★☆☆☆☆
They haven't arrived I ordered ages ago and still aren't here
Sharon W.
Answer from Petit-Fernand
Hi Sharon, I have just send you an email. I hope you have received your order by now 🙂 Xia