/10
★★★★★
based on 126831 reviews published
★★★★★
based on 126831 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The delivery took quite a long time as the items come from France. The customer service was nice. Next time I will definitely order from a German supplier again. The textile stickers are okay so far and have already survived a wash
Andrea B.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order, but we regret that the delivery was apparently a little long. We send out after 48 hours of production and then you have to expect 2 - 6 working days with the "priority service" post. Rather 3 days than 6, but that depends on the post office.) We wish you a wonderful Advent season and stay healthy! Mfg, Marylin
2
/5
★★☆☆☆
Stickers are cute and well presented. However despite sticking them to the garment labels (as per instructions) they don't stay on when washed - which defeats the object.
Invité
Answer from Petit-Fernand
Good morning, we thank you for your order with Petit-Fernand UK, but are sorry to hear that you are having problems with the labels. This is not normal and we invite you to contact us so we can find a solution: [email protected] Thank you very much! Kindly, Marylin
2
/5
★★☆☆☆
I put only 2 stars because the labels top nothing to say, but I had ordered with a small bag for my daughter and this one in 2 days was unstitched on all sides I had to make it take again. Too bad
Client(e)
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! The quality of our products is very important to us and we are sorry that you have a problem with the small bag. This is not normal and we invite you to contact our customer service for help by email at: [email protected] Thank you very much! Sincerely, Marylin
2
/5
★★☆☆☆
Good evening, I find that shipping costs are prohibitively expensive. What's more, I hardly ever see any promotional offers on your site, which puts a brake on my purchases.
Aurélie Collinet
Translated review
Answer from Petit-Fernand
Hello, Thank you for your interest in our products. Our labels are sent free of charge to customers. The items are sent by parcel post and there is a delivery charge. Also our offers are regularly sent by e-mail but also on our facebook page. We invite you to subscribe to our newsletter to receive them and to follow us on facebook. Don't hesitate to contact us directly by e-mail at: [email protected] We wish you a pleasant day! Sincerely, Marylin
3
/5
★★★☆☆
The iron-on label is too big and can't stick over the garment's brand label... As a result, I stuck it on a little further away, but after washing, the label no longer stuck.... ??
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
Attractive product, unfortunately the labels come off after only 1 wash at 30 degrees... I'm disappointed.
Charlotte Marque
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
Quality has gone downhill in the last 2 years. Despite following the instructions for applying the labels, they peel off after 3-4 machine washes.
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to be able to help you. Sincerely, Marylin
2
/5
★★☆☆☆
I already gave it away during the week, I followed the instructions but after the first wash the labels started to peel off...
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to be able to help you. Sincerely, Marylin
2
/5
★★☆☆☆
The shopping experience is nice because you can well customize the items. This is where the positive aspects end. The quality of the products not up to the mark. 22 euros for a lunch box should guarantee a good product. Used 3 times and two out of four closing tabs are already broken. Bad. The water bottle is in the norm.
Riccardo C.
Translated review
Answer from Petit-Fernand
Dear Customer Thank you for your comment. We are sorry to hear that you are having problems with one of our products. The lunchbox hooks can be replaced without any problem, all the more so if the purchase is recent I ask you to send me a photo of the damaged product to [email protected] , so we can see if they are long or short attachments and the color. I ask you to also add the order no. or the email address used to make it, we will propose a solution. Thank you very much Caterina
3
/5
★★★☆☆
Shipping was a little slower than expected, but more importantly I had purchased two different types of labels to make a gift for two friends and they arrived in the same package!!! It was not clear from the order that the envelope would be unique
Invité
Translated review
Answer from Petit-Fernand
Dear Customer, Thank you for your comment. I am very sorry to hear that the shipment was delayed, normally shipments take 4/5 days. Unfortunately, at the moment, courier delivery options would be too much of a cost impact on the customer. However, we hope you enjoy the products and see you soon on Petit-Fernand. Catherine
3
/5
★★★☆☆
The labels are pretty, but after 1 wash at 30 degrees they peel off...
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to be able to help you. Sincerely, Marylin
2
/5
★★☆☆☆
Cute self-adhesive clothing labels, but received with illegible first and last names. The labels come off in the first wash at 30 degrees!
Millaa
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
They arrived super fast and are really nice but after 2 washes the iron-on tabs fell off again I'm a little disappointed
Invité
Translated review
Answer from Petit-Fernand
Hello and thank you for your order at Esistmeins.de! We regret that you have a problem with the labels and invite you to send us an e-mail to: [email protected] so that we can help you. Mfg, Marylin
3
/5
★★★☆☆
Parcel received quickly, neat presentation! For my part, the self-adhesive labels do not hold up in the washing machine.
Romain
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
2
/5
★★☆☆☆
The bottle stopper is far too fragile, 2 bottles, the 2 stoppers broken, it's a shame considering the price!
Céline D
Translated review
Answer from Petit-Fernand
Hello and thank you for ordering from C-MonEtiquette! We are very sorry that you have a problem with the cap of the gourd. Quality is very important to us as well as customer service and we invite you to contact our customer service by email: [email protected], so we can help you. Sincerely, Marylin
2
/5
★★☆☆☆
I purchased the water bottle not even a year ago ... the cap smells musty and around all dirty I sent an email they replied that such a thing was not normal e. je they would send me a free cap ... still waiting ... in order to use it I had to buy at my own expense another cap ... with what the water bottle costs ... to make my son happy ... but never again ... !!!
Fra
Translated review
Answer from Petit-Fernand
Dear Customer, Thank you for your comment. We are very sorry for this inconvenience. I would like to confirm that we have sent you a new cap which is reported to have been delivered on 11/11/2020. If you did not receive it please contact me again by email. Cordially Caterina
3
/5
★★★☆☆
The platform is good and easy to use. Quick design and delivery. Labels are not always top-notch.
Canovas
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
Well, in my case I had to contact them by email because my order did not arrive and well, the bad part is that they take a few days to answer and the customer service phone does not answer, it creates a bit of confusion. I have placed the order again and I hope it arrives, I do not know what happened because before you could order and it arrived without any problem. Thank you, I hope my opinion is constructive.
Yolanda López
Translated review
Answer from Petit-Fernand
Good afternoon Yolanda, Thank you for your comments. I confirm that your order has been forwarded to manufacture and sent a second time, if you have problems you can contact me by email or phone until 17.30. Best regards Caterina
3
/5
★★★☆☆
The water bottle unfortunately is made of a material that did not meet my expectations, super nice designs and the ability to personalize it with the child's name, but the lacquer on the bottom peeled off after only ten days and the cap is difficult to open/close. For that price I expected higher quality. The labels unfortunately are poorly customizable as you can only have one image for the whole set of labels.
Valentina
Translated review
Answer from Petit-Fernand
Dear Valentina, Thank you for your comment. We are really sorry to hear that you are not completely satisfied with your water bottle. That the cap is hard could be a problem due to the fact that it is new, so it might be loosening after a few days of use. If this is not the case , perhaps the cap was defective. Similarly, the coating should not peel. I propose that you contact me privately at [email protected] , or via Messenger, to seek a solution. I would ask you to attach the order no. and photos of the damaged product. Sincerely, Caterina
3
/5
★★★☆☆
Order process and payment method: ?????????? Shipping: ?????????? We ordered the name in a beige/cream tone. Unfortunately, the names are now pink. We can live with it but a bit unintentional for a boy - that's a shame. :?? Design and the selection: ?????????? I would order again with different colors ?? Therefore only a neutral rating for this order.
Alina H.
Translated review
Answer from Petit-Fernand
Hello Alina, thank you for your order and we are pleased that you are generally satisfied. We regret that it is not the color you imagined and invite you to contact our customer service by e-mail at: [email protected] so that we can help you. Mfg, Marylin
2
/5
★★☆☆☆
The stickers are fine. The design is as chosen, the size is also great. However, some of the foil came off when removing them from the booklet. In addition, some of the stickers came off during washing and stuck somewhere else, I followed the instructions. I won't be buying them again. I was not convinced by the stickers. Delivery was quick after payment.
Invité
Translated review
Answer from Petit-Fernand
How do you do? Thank you for your order at Esistmeins.de! We are glad that you like the stickers, but we regret that you had a problem with the quality. This is not normal and we invite you to contact our customer service by mail at: [email protected] so that we can help you. Mfg, Marylin
2
/5
★★☆☆☆
I have a big problem with your iron-on labels that don't stick to the fabric at all. I have the new Philips irons where you don't set any temperature and even if you leave the iron on much longer than you recommend, it doesn't stick or if it does, the label goes off in the wash.
Céline Vinet
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
The labels received are very nice but the labels for the shoes do not have good quality printing...too bad
Invité
Translated review
Answer from Petit-Fernand
Dear Customer Thank you for your comment. I am sorry your order does not satisfy you. Please contact me by email at [email protected] sending photos of the labels you received, we will propose you some options. Looking forward to your contact Regards Caterina
3
/5
★★★☆☆
The product that was sent to me is nice, but the delivery time excessive. Unfortunately, I had to label the school supplies with more labels.
Tiziana
Translated review
Answer from Petit-Fernand
Good morning Tiziana Thank you for your comment. I am very sorry to hear that the shipment was delayed, normally shipments take 4/5 days. Unfortunately at the moment courier delivery options would be too much of a cost impact on the customer. However, we hope you enjoy the products and see you soon on Petit-Fernand. Catherine
2
/5
★★☆☆☆
The adhesive label for clothes should have resisted washing, but instead it came right off. The one for objects so far is resisting
Invité
Translated review
Answer from Petit-Fernand
Dear Customer Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
3
/5
★★★☆☆
The labels are pretty and arrived quickly, but they don't fit well on the fabric masks... although I did follow the instructions!
Mme P
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
I was always very satisfied, but the labels sometimes don't hold up well and don't withstand washing. I will still buy the product again
Jum
Translated review
Answer from Petit-Fernand
Good morning, thank you for your order and your trust and loyalty. We are pleased that you like the labels. It is a pity that you have a partial problem. This should not be the case and we kindly ask you to contact our customer service by e-mail at: [email protected] for help. Thank you very much ! Mfg, Marylin
3
/5
★★★☆☆
I purchased a water bottle, and indeed it is very nice, the disappointment was that on the first fall the cap broke ... I thought the material was actually more durable, however I should have immediately got a spare cap. Otherwise everything is very neat and as I expected.
Invité
Translated review
Answer from Petit-Fernand
Good morning Michele Thank you for your comment. We are sorry to hear that you have problems with the water bottle cap, in fact it should not break on the first fall. I kindly ask you to send me photos of the damaged product to check with the quality service. The address to send them to is [email protected] Thank you very much Caterina
3
/5
★★★☆☆
The garment labels and packaging are very pretty, but some of them get bent out of shape after a first run in the washing machine... I glue them back on with fabric glue. It's a shame.
Al
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
I'm not happy with the water bottle. My daughter is in the middle section of kindergarten and the one-size-fits-all model is much too big and the fastening system much too complicated. There's no way she can use it on her own at school. Too bad, the pattern is nice though.
Giulia Stanca Tomasella
Translated review
Answer from Petit-Fernand
Hello and thank you for your order. We're sorry you didn't like the product. Our teams of graphic designers are always looking for new ideas to satisfy our customers, and the quality of our products is very important to us. Please contact our customer service to find a solution: [email protected] cdt, Marylin