/10
★★★★★
based on 125999 reviews published
★★★★★
based on 125999 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Well, in my case I had to contact them by email because my order did not arrive and well, the bad part is that they take a few days to answer and the customer service phone does not answer, it creates a bit of confusion. I have placed the order again and I hope it arrives, I do not know what happened because before you could order and it arrived without any problem. Thank you, I hope my opinion is constructive.
Yolanda López
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Answer from Petit-Fernand
Good afternoon Yolanda, Thank you for your comments. I confirm that your order has been forwarded to manufacture and sent a second time, if you have problems you can contact me by email or phone until 17.30. Best regards Caterina
3
/5
★★★☆☆
The water bottle unfortunately is made of a material that did not meet my expectations, super nice designs and the ability to personalize it with the child's name, but the lacquer on the bottom peeled off after only ten days and the cap is difficult to open/close. For that price I expected higher quality. The labels unfortunately are poorly customizable as you can only have one image for the whole set of labels.
Valentina
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Answer from Petit-Fernand
Dear Valentina, Thank you for your comment. We are really sorry to hear that you are not completely satisfied with your water bottle. That the cap is hard could be a problem due to the fact that it is new, so it might be loosening after a few days of use. If this is not the case , perhaps the cap was defective. Similarly, the coating should not peel. I propose that you contact me privately at [email protected] , or via Messenger, to seek a solution. I would ask you to attach the order no. and photos of the damaged product. Sincerely, Caterina
3
/5
★★★☆☆
Order process and payment method: ?????????? Shipping: ?????????? We ordered the name in a beige/cream tone. Unfortunately, the names are now pink. We can live with it but a bit unintentional for a boy - that's a shame. :?? Design and the selection: ?????????? I would order again with different colors ?? Therefore only a neutral rating for this order.
Alina H.
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Answer from Petit-Fernand
Hello Alina, thank you for your order and we are pleased that you are generally satisfied. We regret that it is not the color you imagined and invite you to contact our customer service by e-mail at: [email protected] so that we can help you. Mfg, Marylin
2
/5
★★☆☆☆
The stickers are fine. The design is as chosen, the size is also great. However, some of the foil came off when removing them from the booklet. In addition, some of the stickers came off during washing and stuck somewhere else, I followed the instructions. I won't be buying them again. I was not convinced by the stickers. Delivery was quick after payment.
Invité
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Answer from Petit-Fernand
How do you do? Thank you for your order at Esistmeins.de! We are glad that you like the stickers, but we regret that you had a problem with the quality. This is not normal and we invite you to contact our customer service by mail at: [email protected] so that we can help you. Mfg, Marylin
2
/5
★★☆☆☆
I have a big problem with your iron-on labels that don't stick to the fabric at all. I have the new Philips irons where you don't set any temperature and even if you leave the iron on much longer than you recommend, it doesn't stick or if it does, the label goes off in the wash.
Céline Vinet
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
The labels received are very nice but the labels for the shoes do not have good quality printing...too bad
Invité
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Answer from Petit-Fernand
Dear Customer Thank you for your comment. I am sorry your order does not satisfy you. Please contact me by email at [email protected] sending photos of the labels you received, we will propose you some options. Looking forward to your contact Regards Caterina
3
/5
★★★☆☆
The product that was sent to me is nice, but the delivery time excessive. Unfortunately, I had to label the school supplies with more labels.
Tiziana
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Answer from Petit-Fernand
Good morning Tiziana Thank you for your comment. I am very sorry to hear that the shipment was delayed, normally shipments take 4/5 days. Unfortunately at the moment courier delivery options would be too much of a cost impact on the customer. However, we hope you enjoy the products and see you soon on Petit-Fernand. Catherine
2
/5
★★☆☆☆
The adhesive label for clothes should have resisted washing, but instead it came right off. The one for objects so far is resisting
Invité
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Answer from Petit-Fernand
Dear Customer Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
3
/5
★★★☆☆
The labels are pretty and arrived quickly, but they don't fit well on the fabric masks... although I did follow the instructions!
Mme P
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
I was always very satisfied, but the labels sometimes don't hold up well and don't withstand washing. I will still buy the product again
Jum
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Answer from Petit-Fernand
Good morning, thank you for your order and your trust and loyalty. We are pleased that you like the labels. It is a pity that you have a partial problem. This should not be the case and we kindly ask you to contact our customer service by e-mail at: [email protected] for help. Thank you very much ! Mfg, Marylin
3
/5
★★★☆☆
I purchased a water bottle, and indeed it is very nice, the disappointment was that on the first fall the cap broke ... I thought the material was actually more durable, however I should have immediately got a spare cap. Otherwise everything is very neat and as I expected.
Invité
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Answer from Petit-Fernand
Good morning Michele Thank you for your comment. We are sorry to hear that you have problems with the water bottle cap, in fact it should not break on the first fall. I kindly ask you to send me photos of the damaged product to check with the quality service. The address to send them to is [email protected] Thank you very much Caterina
3
/5
★★★☆☆
The garment labels and packaging are very pretty, but some of them get bent out of shape after a first run in the washing machine... I glue them back on with fabric glue. It's a shame.
Al
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
I'm not happy with the water bottle. My daughter is in the middle section of kindergarten and the one-size-fits-all model is much too big and the fastening system much too complicated. There's no way she can use it on her own at school. Too bad, the pattern is nice though.
Giulia Stanca Tomasella
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Answer from Petit-Fernand
Hello and thank you for your order. We're sorry you didn't like the product. Our teams of graphic designers are always looking for new ideas to satisfy our customers, and the quality of our products is very important to us. Please contact our customer service to find a solution: [email protected] cdt, Marylin
3
/5
★★★☆☆
The designs are very pretty and there is a lot of choice On the other hand, the iron-on labels don't hold at all.
Pauline
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
I have always bought the labels from you, but this time it is very difficult to peel them off, you have to use your fingernail a lot and even break them and the label is not completely smooth.
Silvia
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Answer from Petit-Fernand
Dear Silvia, Thank you for your comments. I am sorry that your labels have a problem, I invite you to contact our customer service by mail to [email protected] and send some pictures of the defective labels, we will look for a solution. Good afternoon, Caterina
3
/5
★★★☆☆
I thought I ordered sticky labels instead I got labels for clothes. although beautiful I did not need them and had to adapt with alternative labels during the order I had trouble going all the way and this definitely created the misunderstanding
Invité
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Answer from Petit-Fernand
Good morning Claudia, Thank you for your comment. We are very sorry that there was a problem with our site and that the product you received was not what you needed. I suggest that you contact me privately at: [email protected] , or via Messenger, to offer you a solution. Sincerely, Caterina
2
/5
★★☆☆☆
Very pretty, but peels off in the wash
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
Are really very mini, I imagined them to be bigger and a bit expensive!
Nutzer
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Answer from Petit-Fernand
Hello, thank you for your order. We are sorry that you are not satisfied with the format and invite you to contact us beforehand next time so that we can advise you on your choice, as we have different formats. Mfg, Marylin
3
/5
★★★☆☆
Labels are of poorer quality than before. Iron-on labels come off after 2 or 3 washes at 40°C. It's a shame, because you're setting yourself apart from your competitors.
Céline Barjou
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
3
/5
★★★☆☆
I was a little disappointed with the labels to stick on clothes, they come off easily
Rosanna F.
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Answer from Petit-Fernand
Dear Rosanna Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
3
/5
★★★☆☆
The first time when I urder was better stickers and more strong.This time Im disappointing??
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that you have a problem with the labels. This is not normal. We invite you to contact our customer service to help you: [email protected] Very nice day to you! Best regards, Marylin
3
/5
★★★☆☆
The color quality of the labels seems to me to be poorer than the previous purchase
Lucia G.
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Answer from Petit-Fernand
Dear Lucia Thank you for your comment. I am sorry your order does not satisfy you. Please contact me by email at [email protected] sending photos of the labels received, if it is a manufacturing defect we will find a solution to the problem, knowing that we have not changed the label materials. Looking forward to your contact Regards Caterina
3
/5
★★★☆☆
They are very nice and arrive home on time..too bad that after a few washes (40 degrees) they already start to come off....
Invité
Translated review
Answer from Petit-Fernand
Dear Customer Thank you for your comment. We are sorry to hear that you have problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
3
/5
★★★☆☆
I'm a fan of the labels but I couldn't stick the iron-on ones on, despite the instructions, which I followed to the letter. It's a shame, because I'm talking about 40 labels that I can't use?
Invité
Translated review
Answer from Petit-Fernand
Hello and thank you for your order. We are very sorry that you have encountered a problem with our thermos labels. This should not happen and is not normal. Quality and service are very important to us and we invite you to contact our customer service to help you by e-mail at: [email protected] Thank you very much! Sincerely, Marylin
2
/5
★★☆☆☆
Unfortunately, the quality is no longer what it was a year ago. I bought a new batch of stickers because I was so happy with them back then. They stick really well to the clothes but they have recently become sooo difficult to remove from the sticker booklet that they half break and don't last as long. What a shame.
Kunde
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are sorry to hear that there was a problem with your delivery. It sounds like a Stantz problem and we invite you to send us an e-mail to: [email protected] so that we can help you. Mfg, Marylin
3
/5
★★★☆☆
Hello, I put 3 stars because I had already ordered on C-MonEtiquette and I was very satisfied of this order I discovered a new way to label the clothes of my daughter. At the moment I have a son and I wanted to order some for him and for my daughter, but unfortunately the labels are not of the same quality. In the past, I was able to peel off the label without any problem, but now I have a lot of trouble peeling off the label, most of which is very damaged due to the difficulty of peeling it off. As far as the shoe labels are concerned, what I liked the other time was that there was a double protection (transparent plastic label), which was great and still holds on to the shoe today. As for the isothermal flask and lunchboxes, my daughter is very pleased with the design, decoration, sturdiness and the personalization of her first name, just a little difficulty opening the flask (rather sturdy cap) and forgetting to screw it back on after closing the cap, the result being soaked business.
Céline
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Answer from Petit-Fernand
Thank you for your order. We thank you for your loyalty, but we are sorry that you have had problems with some of our products. We invite you to contact our customer service, in order to find a solution. Sincerely, Marylin ([email protected])
3
/5
★★★☆☆
Stickers are easily removed from the clothes when washed in the washing machine, two washes lasted
Invité
Translated review
Answer from Petit-Fernand
Good afternoon Thank you for your trust. I am sorry to hear that your labels are peeling off. I invite you to contact our customer service at [email protected] so we can find a solution. Good afternoon, Caterina
3
/5
★★★☆☆
Good evening. The only downside I see to the labels is the adhesion. Both the customer service and the delivery times have been great. The website is very intuitive. I hope I have helped you. Sincerely
Invité
Translated review
Answer from Petit-Fernand
Good afternoon, Thank you very much for your comments. I am sorry that your labels are peeling off, it is not normal, I invite you to contact our customer service at [email protected] and you can send some pictures of the labels that are peeling off, we will provide you with a solution. Good afternoon, Caterina
3
/5
★★★☆☆
The iron-on labels came off after 2 washes. The text plus image label on the lunch box started to peel off after putting it through the dishwasher.
Invité
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. So that I can help you, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Please send them by e-mail to: [email protected] We look forward to hearing from you. Yours sincerely, Marylin
3
/5
★★★☆☆
I've ordered from your site several times and have always been very satisfied. But my latest order is disappointing: the labels this time peel off very badly (badly cut?), so that the protective plastic film doesn't tear. This discouraged use.
Chauvet
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Please send them by e-mail to: [email protected] We look forward to hearing from you. Yours sincerely, Marylin