/10
★★★★★
based on 126855 reviews published
★★★★★
based on 126855 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order not received, I tried to contact you several times but without news I had to place an order on another site I finally got a response from your teams (after making a claim on Paypal). It's a shame I was so satisfied the first time I ordered.
Meriem
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Answer from Petit-Fernand
Hello Meriem, We are very sorry that there was a problem with your order and for the delay in responding, which is not normal. We are sorry that this year your experience was not pleasant, we will make sure that it does not happen again. Once again, our apologies. Emma
1
/5
★☆☆☆☆
I can't give my opinion about the stilettos... because I haven't received them yet... the first order has been lost and I'm waiting for the second one to arrive... and meanwhile my little girl is in the nursery without labels on her clothes or anything...
Paula Sepulveda Dominguez
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Answer from Petit-Fernand
Good morning Paula, I apologize for the inconvenience. Your order was resent on 08/27 as agreed. We hope you received it and that you like it. Please, in case it is not the case we ask you to contact us at [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order placed on 23/08, we are on 5/09 shipping in 48h ???? Still nothing received !!! Very disappointed
Viricel Elodie
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Answer from Petit-Fernand
Hi Elodie, We're really sorry that there was a problem and that you still haven't received your order. This is indeed not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Good day, Emma
1
/5
★☆☆☆☆
Just left with a big iron mark on school jumpers not worth it
Charlotte
Answer from Petit-Fernand
Hi Charlotte, as explained to you on email, this is not what should happen. It sounds like there could be a problem with the iron rather than our labels. Sorry this happened to your jumpers 🙁 Xia
1
/5
★☆☆☆☆
Unfortunately, iron-on labels don't stick, even if you follow the rules for applying them.
Anonyme
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Answer from Petit-Fernand
Hello, We're sorry that there was a problem with your labels, this is not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Once again, our apologies for this disappointing experience, and we'll do our best not to let it happen again. Have a nice day. Emma
1
/5
★☆☆☆☆
I never got my order because they don't ship with tracking to keep costs down I guess.
Irene
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Answer from Petit-Fernand
Good morning, I apologize for the inconvenience caused by our delivery service. We confirm that the refund of your order was made at the end of August. Have a nice day, Maialen
1
/5
★☆☆☆☆
Really disappointed it does not hold 1st machine half are left in the drum, 2nd machine idem ... I thought it would be a time saver finally it's the opposite. aesthetics is the only positive thing. i would not recommend.
Bigot
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Answer from Petit-Fernand
Hello, We're really sorry for this disappointing experience, because we're here to make your day-to-day life easier and save you time... This outfit problem is not normal. I invite you to contact customer service: [email protected], specifying your order number, so that we can offer you a solution. Thank you in advance and have a nice day, Emma
1
/5
★☆☆☆☆
They haven't arrived I ordered ages ago and still aren't here
Sharon W.
Answer from Petit-Fernand
Hi Sharon, I have just send you an email. I hope you have received your order by now 🙂 Xia
1
/5
★☆☆☆☆
Hello, I never received the labels I paid for I live Geraldine Aeby Khatri La Pala d'Amont 14 CH-1731 Ependes Switzerland
Geraldine Aeby Khatri
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Answer from Petit-Fernand
Hello Geraldine, We are very sorry that there is a delivery problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number. We will do our best to resolve the problem. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Very disappointed! After only one wash, the labels are all peeling off, especially as it's only a wash at 40!
Trt
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Answer from Petit-Fernand
Hello, We're sorry to hear about the problem with your labels, especially if the installation instructions are followed. This is really not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
1st wash and the self-adhesive clothing labels are almost all gone! I did follow the instructions! Very disappointed!
Marie Thomay
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Answer from Petit-Fernand
Hello Marie, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Have a nice day, Emma
1
/5
★☆☆☆☆
The bags cannot be machine washed, even with gentle washing, because otherwise they shrink, ruining the whole print. For their price it is unthinkable.
Chiara
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We hope to have a way to make it up to you! ?? Alessio
1
/5
★☆☆☆☆
It's been a month since I ordered them and I still haven't received them?
Sole Silva
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Answer from Petit-Fernand
Good morning, I apologize for what happened. We sent you an email to locate your order and confirm your address. Please, if you have not received your order yet, we ask you to contact us by replying to this email. Have a nice day, Maialen
1
/5
★☆☆☆☆
Bought the iron labels and what horrible quality. They are all peeling off after first wash.
Cheri U.
Answer from Petit-Fernand
Hi Cheri, we are sorry you had difficulties with the labels you received. We have refunded you as requested 🙂 Xia
1
/5
★☆☆☆☆
Order not received Can't reach them by phone Take several days to reply to your e-mail
Lydia Cohen
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Answer from Petit-Fernand
Hello Lydia, We're really sorry that there was a problem with your order and our response time. A solution was brought to you by our customer service. We wish you an excellent day. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Very nice labels
Amanda De La Torre Fernández
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Answer from Petit-Fernand
Good morning, We are glad that you like our products ! Please, if so, we ask you to modify your two stars rating ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, it didn't transfer my phone number completely. That's why I'm not so happy. For the price, that shouldn't happen
Susanne
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Answer from Petit-Fernand
Hello Susanne, Thank you for your message. This is not normal - it must be an error in the cutting. I will write you an e-mail so that we can get in touch. Kind regards from France, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
I didnt recieve my items
S P.
Answer from Petit-Fernand
Sorry you didn't receive your order, although I hope that since this comment you have! I have sent you an email, Xia
1
/5
★☆☆☆☆
As of today, I have not received my order nor the supposed replacement, which has not arrived nor do I have any record that it has been sent.
Mamen
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused. Unfortunately, during the high season, Correos Correos loses a lot of our orders. However, I confirm that we have refunded your order as you requested. Best regards, Maialen
1
/5
★☆☆☆☆
I have not received anything and no one answers me either by phone or by mail, it generates an automatic response that is always the same.
Alessandro D'ambrosio
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused. Unfortunately, during the high season, Correos Correos loses a lot of our orders. However, I confirm that your order was resent as you requested. Best regards, Maialen
1
/5
★☆☆☆☆
Order placed on August 20, still nothing received on September 04
Charlene Closse
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Answer from Petit-Fernand
Hello Charlene, We're really sorry that there was a problem with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Hello, I still haven't received my order! Over the past 2 weeks, I've contacted customer service several times by email and on Facebook, and even by phone! The answer is always the same: "Please be patient". Still, my son doesn't have his labels for the new school year and my credit card has still been debited. I'd like to point out that this is the first time this has happened to me. Last year, no worries, everything was received on time.
Samantha
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Answer from Petit-Fernand
Hello Samantha, We are very sorry that there was a problem with your order and our response time. Our customer service department has provided you with a response and we hope you were satisfied with it. We wish you an excellent day. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Lousy customer service, not professional at all. An order error that they did not want to refund or exchange... No gesture, no understanding, really disappointed.
Narimene
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Answer from Petit-Fernand
Hello Narimene, We're really sorry about this inconvenience, it's not normal. Customer service has made a commercial gesture and we hope that this has brought you satisfaction. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Couldn't rate as arrived too late for term to begin and still haven't received them
Lin S.
Answer from Petit-Fernand
Good afternoon, I hope you have received your order since this review. I have also sent you an email 🙂 Xia
1
/5
★☆☆☆☆
I have no received the product yet, nor been contacted by anyone with updates about where it is!
Rudina E.
Answer from Petit-Fernand
Hi I have sent you email now regarding your order, although I hope since this review you may have received it! Xia
1
/5
★☆☆☆☆
I would have loved to say how beautiful the stickers are if they had arrived! Order never received and talking to support is like talking to a wall. They continually send the same email without actually solving the problem! Tell me how I should contact you.
Giusy
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We have sent you an email to find a solution ! We hope you can receive it soon ! ?? Alessio
1
/5
★☆☆☆☆
Ordered on August 18th, sent by priority mail on the 20th and never received. I needed it for back-to-school. Very disappointed
Marion Bdl
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Answer from Petit-Fernand
Hello Marion, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
The order never reached me
Deborah T.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I have sent you an email to find a solution ! We are waiting for your feedback, see you soon ! ?? Alessio
1
/5
★☆☆☆☆
I simply never received my labels
Laura Bogard
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Answer from Petit-Fernand
Hello Laura, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Sophie
1
/5
★☆☆☆☆
Hello to date I have not received anything yet, so I can only give a negative review, I am waiting for a communication from you
Giuseppina C.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I have sent you an email to find a solution ! We are waiting for your feedback, see you soon ! ?? Alessio