Reviews Petit-Fernand

Non-existent customer service. I have been waiting for my order for 20 days and it is still in manufacturing. I find myself in school started without the materials I needed and without any kind of response from the company that has already cashed my money! By filling out contact form from their site They send standard responses that are the same for everyone (mine says they have shipped the products when in my account from their site they have been in manufacturing for 20 days)

Still no news of my order since 26/08: 3 lunchboxes, labels, only one reply to my numerous emails, saying that they were late and that my order was being manufactured - that was last Tuesday! I sent an e-mail back today for a refund and no reply! What a shame never again! On the other hand, replying here is a good way of showing off to other customers!

I have been waiting 15 days for the order and have not heard anything about it. The money has been collected and they have sent me a tracking number but they don't say where to track it.

I purchased the iron on labels. Shame they only last 2 30?c washes and already peeling off. And yes I did follow the application instructions to the letter. Very disappointed! wish I hadn't wasted my money and just sewn the tags in like normal. These are not fit for purpose at all

Very pretty personalized labels, but unfortunately they don't hold up after washing - they all come off.

Waiting time too long, sent an order on August 10 and to date which is September 13 I still have not received anything and on top of that they don't even respond.

Disappointed my first order never arrived despite tracking fees. Clonetiquette sent me back a simple batch without drawing as I had ordered the first time. Not friendly on the phone. I will not order again there are other serious sites.

I had been recommended these labels but frankly I don't recommend them at all. Delivery time longer than expected but when you contact them, you get a reply saying that you have to wait until such and such a date and that after that date you can make a claim. The labels are difficult to remove from the booklet. I ordered self-adhesive labels for clothes, and it says to stick them on the brand or wash labels, which I did, but after the 1st wash, the labels are already starting to come off, and after a 2nd wash they come off completely. I'm very, very disappointed and wouldn't recommend it at all. Value for money 0! It's still expensive to pay 3 for a label even though the printing is included! I've found self-adhesive labels for clothes at the supermarket where you have to write your own name much cheaper and they still hold after the 3rd wash!

Good morning!!! Unfortunately, I am disappointed with the quality of the labels... bought 3 years ago for my first child, to this day they are still perfectly attached after I repeat 3 years in which they have undergone a lot of washing. I repeated another order for my second child this month since I was very happy the first time but after 2 days of kindergarten ALL the thermoadhesive labels came off without even washing them in the washing machine. I thought I had attached them wrong even though I knew very well what they stick...too bad the same thing happened to my friend. Have you by any chance changed materials? I am very sorry

Ordered September 1... Still nothing arrived. I hope so...

I am still waiting on labels to be delivered that were ordered over 2 weeks ago. Supposed 48hr turnaround? No reply to emails, no one answering the phone, no reply to DM/comments...

The order was delivered within a few days of placing the order. I paid for tracked delivery and yet I didn't have the information to track my parcel. I'm also very disappointed with the quality of the product, I find the labels expensive and they don't do their job. In fact, despite scrupulous adherence to the application instructions, they came off after just one wash. You should know that I took 2 maternal packs and still paid 58e. They're not worth it at all.

The lunchbox is missing from my order. I was not informed of the breakage, I paid for the order and it was therefore debited and I am still waiting for it with no news from you...

INADMISSIBLE no response from you despite all my emails

No news of my order

It is the third purchase that I repeat with them, the products are of quality and quite durable, as I still have garments 4 years ago with the heat adhesive stickers intact; now except the first order 4 years ago the other two have arrived VERY LATE, I speak of a delay of more than 10 days things that today is not normal. I also consider that if they would inform the delivery times that they have many would not buy because it is super good that the manufacture is in 24-48 hours but if the delivery is then more than 10 days off and let's go. I wanted to give a vote of confidence thinking that the previous time it could be something punctual, but I see that no and they don't care. So for all these reasons, no, I do not recommend it unless at least 1 month before you plan to buy from them and maybe with so much time in advance you can get it by the time you need it... disappointment!

I still have not received the stickers since September 4 when I placed the order. I received mail that they had been shipped and it has been 5 more days.

Nice gourd, but not at all suitable for kindergarteners. The anti-leak stopper is far too hard for a young child to open.

I'm a bit disappointed. My order arrived after 3 weeks of waiting but I would have liked to have been warned throughout the preparation or delivery.

Despite 6 shipping costs and 48h delivery, I received my parcel a week and a half after my order.

I did not receive all my order

I've been waiting for my order since August 31st.

New order made and still the labels peel off Super disappointed

The labels are very pretty but not very effective 1 wash and 1 tumble dry and they have peeled off too bad!

PRODUCT NEVER DELIVERED!!! Ordered August 15 and NEVER arrived, response to clarification email tells me they shipped August 17 by priority mail, but have no tracking of shipment. 60 thrown away. They do not even make themselves available to send a new order.

Sorry but I did not receive my order. The post office delivered it to the wrong address and I still haven't been able to pick it up.

Order not yet received

These look good but dont stick on. They're also too large. I dont recommend them at all, complete waste of money.

No news of my tags... Purchased 2 days ago and charged from my card. I call and a message says there is no one in the office, during business hours of course.... I leave a message no one answers me... I never got the confirmation email nor did I know anything about my tags.

My order is missing a product. A person on the phone confirmed that the product had been shipped but 8 days later I haven't received anything and I can't reach you by phone.

Like the previous reviewer, I have been waiting over a month for the labels. Very poor service

Purchased 2 days ago and charged to my card. I call and a message says that there is no one in the office, during working hours of course... I leave a message and no one answers me... I never got the confirmation email and I don't know anything about my tags. I will ask for a refund if there is no urgent explanation.

Ok so it has been 4 weeks now and I still haven't received anything. If something is missing its seller responsibility to find out. At least give me a refund. Every time I email I get same answer which is very annoying

Hello, Thank you for your response to my last review but which email are you referring to? I haven't received anything! And still nothing for the lunchbox! Yet I've spoken to you on the phone! You're supposed to reimburse me for priority shipping! I haven't received anything either! Anyway ..... I think it's time to move on. Kind regards.

Very disappointed, I've been ordering the labels for two years now, the first year they were great in terms of graphics and quality but this year they're peeling off after two washes at 30*... they're very beautiful but very disappointed with this year's quality, I'm not sure I'll be ordering again.

Labels ordered on August 20 and still not arrived. Ms. caterina's response is that there must have been inefficiency with the post office but the package is not traceable. Asked for confirmation of shipping address and no other response. Asked to resend labels but as of yesterday still no response. Tonight sent further reminder email. If they want to sell abroad as well they should rely on traceable delivery service otherwise they risk indelibly compromising their seriousness.

Catastrophic delivery error: I ordered gourd and lunch box labels personalized with my son's name and only received a gourd and lunch box with other children's names! And without labels! Customer service told me to renew my order and ship it, but this time I only received the labels and no gourd or lunch box... I'm extremely disappointed!

Non-existent and dishonest customer service. I ordered on August 22, I received an email that it was shipped on the 26th, today it's September 8 and I still haven't received my order! Impossible to reach customer service. They only responded when I left a not favorable review on their Instagram account. It was, of course, a generic response - "patient until Saturday, September 5." Then "patient until Monday, September 7." Now I'm asking for a refund and I still haven't heard back. This is unacceptable.

Decu!! An article no one can answer!

I have not received my order.