/10
★★★★★
based on 126028 reviews published
★★★★★
based on 126028 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
This product never arrived.
Rh
Answer from Petit-Fernand
Good afternoon, I am really sorry you didn't receive your order. Your order will be re-manufactured and re-dispatched. I hope you receive it this time. Sorry again. Have a good weekend! Xia
1
/5
★☆☆☆☆
Hello, Unfortunately I put a star because I placed an order on August 18 and we are September 3 and I still have not received it. I am very disappointed. I contacted you and was told it would happen. It's back to school and I don't have any labels. Sincerely Mrs DORVAULT
Céline Dorvault
Translated review
Answer from Petit-Fernand
Hello Céline, We're really sorry about this inconvenience, it's not normal. Customer service has since provided you with an answer. We hope you were satisfied. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Doesn't hold after the first wash like last year's. Seems to be a manufacturing defect.
Dalila Saidi
Translated review
Answer from Petit-Fernand
Hello Dalila, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Very bad service, they take a long time to attend to your complaints and the worst thing is that your orders take a long time to arrive, after almost 1 month I am still waiting for mine.
Dovile Stancikaite
Translated review
Answer from Petit-Fernand
Good morning, I apologize for the inconvenience caused. Unfortunately and because of the high season our Customer Service team is currently handling a large number of requests and that is why we are late in responding to you! On the other hand, I confirm that we have already resent your order ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I never received the order
Tcs
Translated review
Answer from Petit-Fernand
Hello Valentine, We are very sorry that there was a problem with your order. Customer service has since responded. We hope you were satisfied. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Nul doesn't fit at all
Sam
Translated review
Answer from Petit-Fernand
Hi Samia, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
I'm very disappointed with garment labels! none of them stick, I even leave the iron on longer than expected and nothing helps, it sticks (sometimes not well) but after a few hours of handling the garment, without even going through the washing machine and dryer exercise, the label comes off!
Mere Pas Contente
Translated review
Answer from Petit-Fernand
Hello Séverine, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
It's a joke, you're asking for our opinion, it's been 1 month since I ordered and I haven't received anything! My son went back to school without any label material, I've made a complaint and they won't reply if I don't receive my order within 48 hours, I'm appealing to the consumer associations. Terribly disappointed
Naziha Chergui
Translated review
Answer from Petit-Fernand
Hello Naziha, We are very sorry that there was a problem with your order. Customer service has since provided you with an answer. We hope you were satisfied. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I did not receive my order in full, I was told by email that the missing part had to be sent again. To this day I still haven't received anything. This is the second year I've had problems with my orders.
Manel Kiala
Translated review
Answer from Petit-Fernand
Hello Manel, We're really sorry that there was a problem with your order. Customer service has since responded by returning the missing items to you. We hope you were satisfied. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, and have a nice day. Emma
1
/5
★☆☆☆☆
The goods have still not arrived. Never again.
Vanda G.
Translated review
Answer from Petit-Fernand
Hello Mrs. Grassi, thank you for your message. I will contact you by e-mail so that we can see where your order is. With kind regards from France, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
I have not received my order
Madame Macke
Translated review
Answer from Petit-Fernand
Hello Madam, We are very sorry that there was a problem with your order. You should have received your order a long time ago. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
The order has not yet arrived
Alessandra G.
Translated review
Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I confirm that your order has been put back into manufacture, we hope you can receive it soon! ?? Alessio
1
/5
★☆☆☆☆
The iron-on labels come off without even being put in the washing machine or tumble dryer. I did follow the instructions. Very disappointed!
Ambre Desperrier
Translated review
Answer from Petit-Fernand
Hello Ambre, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
A shame, labels ordered on August 22, shipped according to them on August 24! Order not received to date despite two emails to customer service. No phone number, just an e-mail, which sends you an automatic e-mail warning you not to send an e-mail as it overloads their system and lengthens processing times! Apart from the site, which looks great, it's a real rip-off! We are D+1 from the start of the school year and my daughter has no label for the nursery.
Manon Kancel
Translated review
Answer from Petit-Fernand
Hello Manon, We're really sorry that there was a problem with your order. Customer service has since responded by returning the items to you. We hope you received your labels to your satisfaction. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
I ordered these ages ago and still not had anything it's been three weeks and nothing !!!!
Stephen E.
Answer from Petit-Fernand
Good afternoon Stephen, you placed your order 11 days ago. It was dispatched within 48 hours then it can take 3-10 working days to be received by you. I have sent you an email and I hope you receive your order really soon 🙂 Xia
1
/5
★☆☆☆☆
The first order did not arrive. I have claimed it and supposedly the second order has yet to arrive. A month has already passed. I call the contact number (which is open until 5 o'clock) and at 4:30 p.m. no one answers. For me, I am disappointed with the service offered.
Asuncion Vergara Sanchez
Translated review
Answer from Petit-Fernand
Good morning, I apologize for the inconvenience caused. Unfortunately and because of the high season our Customer Service team is currently handling a large number of requests and that is why at the time you call we are already attending another call! On the other hand we ask you to contact us again by mail if you have not yet received your order so that we can make the refund. Have a nice day, Maialen
1
/5
★☆☆☆☆
I paid and have not received the order. I am still waiting for a solution.
Client Simone
Translated review
Answer from Petit-Fernand
Hello Simone, We are very sorry that there was a problem with your order. Customer service has since responded. We hope you received your labels to your satisfaction. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
The address to which I was sent was incomplete, so I never received the order, and I have no way of contacting anyone so that they can send it back to me. My son didn't get these labels for the start of the new school year, and I'm very disappointed this year when everything usually goes so well.
Le Play
Translated review
Answer from Petit-Fernand
Hello Sandrine, We're really sorry that there was a problem with your order. Customer service has since responded. We hope you received your labels to your satisfaction. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Still waiting for the labels ,order them 15 August
Isabella R.
Answer from Petit-Fernand
Hello Isabella, I am sorry you haven't received your order. You should have received it by now therefore I have sent you an email to find a solution 🙂 Xia
1
/5
★☆☆☆☆
It is not the price they advertise and it has taken more than 25 days to arrive and then they are of a quality...low let's say.
Katharina Frank
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for the inconvenience caused. The prices are the ones we advertise on the web ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed my order on August 5th and I still have not received it, they sent it to me again and I still have not received it.
Maria Cristina
Translated review
Answer from Petit-Fernand
Good morning Lucia, We are sorry to hear that you had a bad experience with our delivery service. We are looking for new partners to make our deliveries ! I confirm that if you do not receive your order soon we will proceed to refund it. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, our order has not yet arrived.
Ute H.
Translated review
Answer from Petit-Fernand
Good afternoon, We have already been in contact by e-mail and are pleased that we were able to find a solution together. Kind regards from France, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
Children's isothermal water bottles are very fragile: after a fall, the enamel flakes off. What's more, once they're full, they're heavy, which overloads the schoolbag! I don't recommend these bottles.
Priscilla Boinet
Translated review
Answer from Petit-Fernand
Hello Priscilla, Thank you for your trust and your feedback, which helps us to work on improving our products in the future. Best regards. Emma
1
/5
★☆☆☆☆
I don't know where my order is, it still hasn't arrived, more than 3 weeks and nothing.
Lucía Rodríguez
Translated review
Answer from Petit-Fernand
Good morning Lucia, We are sorry to hear that you had a bad experience with our delivery service. We are looking for new partners to make our deliveries ! I confirm you that we have made the refund of your order. Have a nice day, Maialen
1
/5
★☆☆☆☆
Good morning, your thermoadhesive labels x clothes are great and the package arrived quite fast! As for the labels x items it is now 15gg and they have not arrived yet. I hope they will arrive x the beginning of the school year!
Michela L.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1
/5
★☆☆☆☆
Delay in shipping, difficulty in troubleshooting. Shipping by regular mail I will not buy more on this platform.
Beatriz Remuiñán Rodriguez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused. Unfortunately Correos does not respect the delivery times during the high season and therefore we are looking for new partners to make our shipments more efficiently. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order placed on August 18, never received.
Mélanie Akay
Translated review
Answer from Petit-Fernand
Hi Melanie, We're really sorry that there was a problem with your order. Customer service has since provided you with a response, as your package has been returned to us. If you have not returned your delivery instructions, please send them to us by e-mail at: [email protected], quoting your order number. Once again, our apologies for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
It is the second year that I order usually it is very good and very fast but this year I am disappointed my order was lost I had no label for back to school
Sana
Translated review
Answer from Petit-Fernand
Hello Sana, We are very sorry that there was a problem with your order. Your package has been returned to us. If you have not sent us your delivery instructions, please send them by e-mail to: [email protected], quoting your order number. Once again, our apologies for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
Your site is a BIG FRAUD! I've been paying for a tracked shipment since 18/08 and now it's 02/09 and I've received absolutely nothing!!!! and of course it's impossible to track the shipment otherwise it was too easy. I ABSOLUTELY DO NOT RECOMMEND YOUR SITE!!! More than unfavorable opinion! No response to my order other than "in preparation" and "dispatched" but NEVER ARRIVED !!!!
Less Lee
Translated review
Answer from Petit-Fernand
Hello Leslie, We are very sorry that there was a problem with your order. Customer service has since responded. We apologize again for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
Order placed on August 17 and still nothing received.
Linda Dejonghe
Translated review
Answer from Petit-Fernand
Hello Linda, We're very sorry that there was a problem with your order. Customer service has since responded. We hope you received your labels to your satisfaction. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma