/10
★★★★★
based on 126002 reviews published
★★★★★
based on 126002 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The iron-on labels don't stick... when I placed my 1st order, this was already the case. I wanted to try again just in case, but no, the problem persists.
Nadège
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Answer from Petit-Fernand
Hello Nadège, Thank you for your order. We're sorry you have a problem with the iron-on labels. It's not normal for them to come off. I've just e-mailed you to find out what happened. Best regards, Caterina
3
/5
★★★☆☆
The personalized gourd is very pretty and solid, but I find the opening system very complicated for a child, whether it's the inner or outer cap. I was also disappointed with the delivery times, because after a few days, when I didn't see the parcel arrive, I contacted customer service and that's when I learned that the parcel had been mislaid. I would have preferred to have been informed beforehand rather than following my call. I would also have appreciated it if they had offered a commercial gesture without my having to ask for it...the delivery costs were offered to me but I must admit that I would have appreciated a more substantial gesture knowing that it was for a birthday present and that of course it didn't arrive in time.
Moussaoui
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that there was a problem with the delivery of your order. Normally you should have received an e-mail with a tracking number so that you can follow the shipment. If you haven't received it, there may be a filter that sends C-Monetiquette emails as spam. Please contact us if you notice any problems receiving your mail. Best regards Caterina
2
/5
★★☆☆☆
A crazy time to be delivered! When I placed my order, the product was out of stock and I was not informed. After many attempts to contact you by messenger with no response from you (although you announce a very quick response) I finally phoned to find out what was happening with my order! In the end, you replied to my request on Messenger after several days, even though I'd been trying to get my answer myself for a long time, as if there was no communication between team members...
Clémence Golfier
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Answer from Petit-Fernand
Hello Clémence, Thank you for sharing your opinion. We're sorry for the delay, but we're doing our best to reduce it. Did you receive your order? If you need anything, we're at your disposal, and we'll get back to you as soon as possible. Best regards Caterina
2
/5
★★☆☆☆
They're a bit heavy, but great fun. The downside is that my 3 and 5 year olds, for whom I bought them, can't open them, as the cap requires too much force. Result: an expensive purchase to stay at home. Very disappointed.
Laurene
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're delighted that you like the product, but we're sorry that your child can't open it. The quality of our products is very important to us and we try to improve our products regularly. We'll pass on your comments to our production department and thank you for your feedback. Have a nice day! The C-MonEtiquette Team
3
/5
★★★☆☆
I ordered isothermal water bottles for my boys at the beginning of September. 4 weeks later, no news of my order. I called the after-sales service and was told that they were waiting for delivery, which would take place the following week. My complaint is that I was not informed of the delay in manufacturing the order. Over a month to receive my water bottles.
Stéphanie
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette. We are very sorry that there was a problem with the delivery and we kindly ask you to contact our customer service in order to help you: [email protected] Thank you!
3
/5
★★★☆☆
I received the pouch for my son, as described, but after 2 uses the side is unravelled! what a disappointment!
Fanny
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Answer from Petit-Fernand
Hello, thank you for ordering from C-MonEtiquette.fr! The quality of our products is very important to us and we are very sorry that you have a problem with the bag. We invite you to contact our customer service by e-mail at: [email protected] so that we can find a solution. Sincerely, Marylin
3
/5
★★★☆☆
I'm a bit disappointed with the quality of the bottle caps. I bought extra ones because the anti-leak system broke quickly. I ordered extra blue caps and the first one doesn't even close... frankly, I'm very disappointed.
Marie
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Answer from Petit-Fernand
Hello, thank you for ordering from C-MonEtiquette.fr! The quality of our products is very important to us and we are sorry that you have a problem with the bottle stoppers. We invite you to contact our customer service by e-mail at: [email protected] so that we can find a solution. Sincerely, Marylin
3
/5
★★★☆☆
I like the number of designs you can choose from, but the experience of use has not been entirely satisfactory, as the heat adhesive labels have not adhered as I expected. On some garments it holds longer, but on some it peels off before the first wash.
Cristina
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Answer from Petit-Fernand
Hi Cristina, Thank you for your message. I am sorry to hear about your labels peeling off. I invite you to contact us at [email protected] to provide you with a solution. Good afternoon, Maria.
3
/5
★★★☆☆
The product itself is very good but the name written on it is very small, I think it's a shame.
Madame Guillier
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Answer from Petit-Fernand
Hello, Thank you for ordering from C-MonEtiquette. We're delighted that you like the product, but sorry that you're not happy with the size of the writing. Please do not hesitate to contact us next time for advice. Best regards, Marylin
2
/5
★★☆☆☆
Buy a nursery pack. The object labels and the ones that stick on the labels are fine for the moment, but the ones that stick on with the iron, in the first wash or even from the use, come off. No matter the fabric, be it cotton, denim .... And I think that for the price it should not happen. And the problem is not my iron, because I have a friend who bought them at the same time and the same thing happens to her. Nice but I am very unhappy
Pilar Vera
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Answer from Petit-Fernand
Hi Pilar, Thank you for your message. I am sorry to hear about your labels peeling off. I invite you to contact us at [email protected] to provide you with a solution. Good afternoon, Maria.
3
/5
★★★☆☆
After receiving faulty labels, the after-sales service listened and sent me back a batch of labels that seem to be in order. Very good after-sales service!
Marine Cotinat
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Answer from Petit-Fernand
Hello and thank you very much for your order and your comment! The C-MonEtiquette team
2
/5
★★☆☆☆
The designs on the customizable bags disappeared after the first wash at 30 degrees. I am very disappointed
Estelle
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette. We are sorry that you had a problem with the bag after washing. This is not normal and we invite you to contact our customer service by email at: [email protected] in order to find a solution. Sincerely, Marylin
3
/5
★★★☆☆
I had ordered two water bottles for the two girls I only received one Fortunately they recognized their error and sent the second Disappointed by the water bottle narrow neck impossible to clean, complicated opening system impossible to use for a child in small or medium section 🙁
Hélène Comte
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that there was a delivery problem with your order and that you did not like the product. The quality of our products and service is very important to us and our graphic designers do their best to come up with designs and ideas. We also have cans now. Perhaps these might be of interest to you? Don't hesitate to contact our customer service for advice. Sincerely, Marylin
3
/5
★★★☆☆
Incomplete order
Luc A.
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette.fr. We are very sorry that there was a problem with your order and we invite you to contact our customer service by email at: [email protected] so that we can solve the problem. Sincerely, Marylin
2
/5
★★☆☆☆
Order received quickly. The labels are very nice, but I'm extremely disappointed with the iron-on labels, which don't hold up at all. They fall off after the first few washes without a tumble dryer, so I can't even imagine with them. On the other hand, the stickers are fine.
Shirley
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry to hear about any problems with your order. The quality of our products is very important to us as well as our customer service, and we invite you to contact our customer service by email at [email protected] so that we can find a solution together, as this is not normal. Sincerely, Marylin
3
/5
★★★☆☆
The ink on one of the bottles "smudged" after the first wash. The labels are very difficult to remove from the supports. Especially those for clothing labels: the precutting is so badly done that I have to cut them out with scissors. I was totally satisfied with my previous orders. This is disappointing. It's a shame.
Raphiasta
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry to hear about any problems with your order. The quality of our products is very important to us as well as our customer service, and we invite you to contact our customer service by email at [email protected] so that we can find a solution together, as this is not normal. Sincerely, Marylin
2
/5
★★☆☆☆
While the site indicates "shipped within 48h or 72h" (18/09) after 1 week I had not received any shipping email (25/09). I sent an e-mail (25/09) and 1 hour later my parcel was finally shipped (I wonder what would have happened if I hadn't sent it...). I needed some items for a specific date (29/09). SATURDAY 26/09 obviously nothing so I really freaked out. Luckily it arrived on 28/09, otherwise I'd have made quite a scandal...
Wvarinka
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! All orders are produced within 48 hours as indicated on our website and shipped by "priority service". After that, you have to take into account the time taken by the post office, which can be between 2 and 6 working days. Sometimes the post office can take a little longer. We have no influence on this. After 10 days, we assume that the shipment has been lost at the post office and send the order back at our expense a 2nd time. We hope you like the goods and thank you again for your order. Sincerely, Marylin
3
/5
★★★☆☆
Disappointed after having hoped so much to save time and make things clean, the iron-on labels peel off with each wash. A pity, because the design is very nice and the rest of the products are really top-notch: stickers, water bottle, etc.
Trmal
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette. We are sorry that you had a problem with the thermos labels and invite you to contact our customer service by email: [email protected] for assistance. Sincerely, Marylin
2
/5
★★☆☆☆
I ordered a pack of labels (self-adhesive and iron-on). I'm pleased with the design and delivery time, but the quality of the iron-on labels is very poor. I have to re-glue them almost every time I put them in the washing machine. The self-adhesive labels hold up much better.
Patricia Michoux
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette. We're delighted you like the design, but sorry you're having trouble with the thermos labels and invite you to please contact our customer service by email: [email protected] for assistance. Sincerely, Marylin
2
/5
★★☆☆☆
I was told that delivery would take 48 hours, but I didn't receive my order until over a week later. Without being informed that there was a stock shortage, being notified by e-mail would have been nice! I had to send an e-mail myself to get the information.
Somia
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! All orders are produced within 48 hours as indicated on our website and shipped by "priority service". After that, you have to take into account the time taken by the post office, which can be between 2 and 6 working days. Sometimes the post office can take a little longer. We have no influence on this, but please do not hesitate to contact our customer service for more information. We hope you like the goods and thank you again for your order. Sincerely, Marylin
3
/5
★★★☆☆
There is a leak in the cap of the isothermal gourd. Not very satisfied.
Aboubacar Oumarou Bado
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Answer from Petit-Fernand
Thank you for your order. We are very sorry that you have a problem with the stopper and invite you to contact our customer service to help you at: [email protected] Cdt, Marylin
3
/5
★★★☆☆
Delivery time not respected and an article was missing in my delivery. but you returned everything very quickly. the quality of the products is really top very good product.
Barbar
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Answer from Petit-Fernand
Hello, thank you for your order and we are happy that you are satisfied with the products. We are sorry that there was a problem with the delivery. We send the items after 48 hours of manufacturing and after that we have to take into account the "priority service" postal delays. The quality of our service is very important to us and we try to do our best. Thank you again for your order, we hope that next time everything will run more smoothly 🙂 cdt, Marylin
3
/5
★★★☆☆
I received the labels they shipped on September 28 after almost a month. The shipment was not traceable so I did not know who to contact. On October 6 I get an automated email back confirming that until October 13 there is nothing to do but wait. To review the choice of carrier or at any rate give the option to track the shipment and make temporary arrangements while waiting. Great customer service, but can't always handle it after the fact.
Mattia P.
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Answer from Petit-Fernand
Good morning Mattia, Thank you for your comment. I am very sorry to hear that the labels had some delay, normally shipments take 4/5 days but it is true that sometimes the Post Office takes a little longer. I confirm that we have reshipped your order and have written you a clarification about the address in private. Let us know if everything is okay this time! Catherine
3
/5
★★★☆☆
The labels didn't hold.
Aurore Bertrand
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Answer from Petit-Fernand
Thank you for your order, but we're sorry you had a problem with the labels. This is not normal and we invite you to contact our customer service at: [email protected] Cdt, Marylin
2
/5
★★☆☆☆
Delay in order with no real explanation... Printing quality of food bags disappointing.
Lopin
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Answer from Petit-Fernand
Hello, thank you very much for your order. We are sorry that there was a problem with your delivery and that you are not happy. Please contact our customer service department at [email protected] so that we can find a solution. Sincerely, Marylin
2
/5
★★☆☆☆
Time far too long
Mme Marie Fleury
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Answer from Petit-Fernand
Hello, Thank you for your order and your message; we are sorry that the delivery was long for you and we kindly ask you to contact our customer service for assistance. cdt, Marylin
2
/5
★★☆☆☆
Delays very 1 month and a half without being notified. On receipt an error on the color of the text...
Charlotte
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Answer from Petit-Fernand
Hello, thank you for your order and we are sorry that there was a delay on your delivery and an error. Quality and customer service are very important to us and we invite you to contact our customer service at: 0972500658 so that we can help you. Sincerely, Marylin
3
/5
★★★☆☆
I ordered labels and after washing them a few times they came unstuck. I contacted customer service who kindly sent me back some labels.
Juliette Griveau
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Answer from Petit-Fernand
Hello, thank you for your order Juliette. We are sorry that there was a problem with your labels, this is not normal and should not happen. We are very happy that you are satisfied with our customer service and wish you good reception of the new labels. Our apologies and thank you for your loyalty. Sincerely, Marylin from C-Monetiquette
3
/5
★★★☆☆
Website super fun and easy, product confirms description. Very happy with the products. Only downside: delivery took a long time...
Amélie Grenier
Translated review
Answer from Petit-Fernand
Hello Amélie, Thank you for sharing your opinion. We're sorry for the delay, but we're doing our best to reduce it. Good day, María.
2
/5
★★☆☆☆
I'm very pleased with the extra labels and stickers in the little notebook. However, I'm very disappointed with the little comforter bag, one wash and the writing and drawing have totally faded. After ten or so washes, I don't think we'll see much more.... a comforter bag is carried everywhere by the little ones and must be designed to withstand washing, especially with the virus at the moment.
Sophie
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Answer from Petit-Fernand
Hi Sophie, Thank you for choosing C-MonEtiquette and for sharing your opinion. I'm sorry that you found problems with the bag. I will contact you immediately by email so that we can find a solution. Have a nice day, María.