/10
★★★★★
based on 129363 reviews published
★★★★★
based on 129363 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order not received Can't reach them by phone Take several days to reply to your e-mail
Lydia Cohen
Translated review
Answer from Petit-Fernand
Hello Lydia, We're really sorry that there was a problem with your order and our response time. A solution was brought to you by our customer service. We wish you an excellent day. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Very nice labels
Amanda De La Torre Fernández
Translated review
Answer from Petit-Fernand
Good morning, We are glad that you like our products ! Please, if so, we ask you to modify your two stars rating ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, it didn't transfer my phone number completely. That's why I'm not so happy. For the price, that shouldn't happen
Susanne
Translated review
Answer from Petit-Fernand
Hello Susanne, Thank you for your message. This is not normal - it must be an error in the cutting. I will write you an e-mail so that we can get in touch. Kind regards from France, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
I didnt recieve my items
S P.
Answer from Petit-Fernand
Sorry you didn't receive your order, although I hope that since this comment you have! I have sent you an email, Xia
1
/5
★☆☆☆☆
As of today, I have not received my order nor the supposed replacement, which has not arrived nor do I have any record that it has been sent.
Mamen
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused. Unfortunately, during the high season, Correos Correos loses a lot of our orders. However, I confirm that we have refunded your order as you requested. Best regards, Maialen
1
/5
★☆☆☆☆
I have not received anything and no one answers me either by phone or by mail, it generates an automatic response that is always the same.
Alessandro D'ambrosio
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused. Unfortunately, during the high season, Correos Correos loses a lot of our orders. However, I confirm that your order was resent as you requested. Best regards, Maialen
1
/5
★☆☆☆☆
Order placed on August 20, still nothing received on September 04
Charlene Closse
Translated review
Answer from Petit-Fernand
Hello Charlene, We're really sorry that there was a problem with your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Hello, I still haven't received my order! Over the past 2 weeks, I've contacted customer service several times by email and on Facebook, and even by phone! The answer is always the same: "Please be patient". Still, my son doesn't have his labels for the new school year and my credit card has still been debited. I'd like to point out that this is the first time this has happened to me. Last year, no worries, everything was received on time.
Samantha
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Answer from Petit-Fernand
Hello Samantha, We are very sorry that there was a problem with your order and our response time. Our customer service department has provided you with a response and we hope you were satisfied with it. We wish you an excellent day. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Lousy customer service, not professional at all. An order error that they did not want to refund or exchange... No gesture, no understanding, really disappointed.
Narimene
Translated review
Answer from Petit-Fernand
Hello Narimene, We're really sorry about this inconvenience, it's not normal. Customer service has made a commercial gesture and we hope that this has brought you satisfaction. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Couldn't rate as arrived too late for term to begin and still haven't received them
Lin S.
Answer from Petit-Fernand
Good afternoon, I hope you have received your order since this review. I have also sent you an email 🙂 Xia
1
/5
★☆☆☆☆
I have no received the product yet, nor been contacted by anyone with updates about where it is!
Rudina E.
Answer from Petit-Fernand
Hi I have sent you email now regarding your order, although I hope since this review you may have received it! Xia
1
/5
★☆☆☆☆
I would have loved to say how beautiful the stickers are if they had arrived! Order never received and talking to support is like talking to a wall. They continually send the same email without actually solving the problem! Tell me how I should contact you.
Giusy
Translated review
Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We have sent you an email to find a solution ! We hope you can receive it soon ! ?? Alessio
1
/5
★☆☆☆☆
Ordered on August 18th, sent by priority mail on the 20th and never received. I needed it for back-to-school. Very disappointed
Marion Bdl
Translated review
Answer from Petit-Fernand
Hello Marion, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
The order never reached me
Deborah T.
Translated review
Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I have sent you an email to find a solution ! We are waiting for your feedback, see you soon ! ?? Alessio
1
/5
★☆☆☆☆
I simply never received my labels
Laura Bogard
Translated review
Answer from Petit-Fernand
Hello Laura, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Sophie
1
/5
★☆☆☆☆
Hello to date I have not received anything yet, so I can only give a negative review, I am waiting for a communication from you
Giuseppina C.
Translated review
Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I have sent you an email to find a solution ! We are waiting for your feedback, see you soon ! ?? Alessio
1
/5
★☆☆☆☆
I placed an order on August 6 and have not received it yet. You can't track the order either, so at no time are you informed. The order has been lost, and they have sent me another one, again with no information. I have to be the one who writes constantly to know something and they don't give much detail either. It's the first time I order from Petit-Fernand but given my experience I think it will be the last. It will be because of the possibilities in the market.
Marta Redondo
Translated review
Answer from Petit-Fernand
Good morning Marta, I apologize for the inconvenience caused. I confirm that we have already proceeded to refund your order ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have still not received my labels and my child is back at school No information on why it's delayed
Kirsty V.
Answer from Petit-Fernand
Hi Kirsty, Sorry you didn't receive your order. I have sent you an email 🙂 Xia
1
/5
★☆☆☆☆
I have not received the goods
Esther O.
Translated review
Answer from Petit-Fernand
Good afternoon Esther, Thank you for you message. I'm sorry that you didn't recieve you order yet. I saw that your shipping address was indicated in our system without a house number. I will write you an e-mail so we can get in touch. have a nice day! Maïté from the esistmeins-team
1
/5
★☆☆☆☆
Unfortunately nothing arrived
Sabine G.
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We have already been in contact by email and I am pleased that we were able to find a solution together. Kind regards from France, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
Bad experience order placed since the 20th still not received
Christine Laussade
Translated review
Answer from Petit-Fernand
Hello Christine, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
Very disappointed for the 2nd year in a row, 1 label out of 2 comes off the clothes. Last time I order from this site .....
Lc
Translated review
Answer from Petit-Fernand
We're very sorry to hear about the problem with your order. I can confirm that your labels should be perfectly resistant to washing and drying. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Hello, your label does not cole
Angélique Loranger
Translated review
Answer from Petit-Fernand
Hello Angélique, We're really sorry that there was a problem with your order. I can confirm that your labels should be perfectly resistant to washing and drying. If this is not the case, this is not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
I never received my order!
Deborah Trabelsi
Translated review
Answer from Petit-Fernand
Hello Déborah, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
This product never arrived.
Rh
Answer from Petit-Fernand
Good afternoon, I am really sorry you didn't receive your order. Your order will be re-manufactured and re-dispatched. I hope you receive it this time. Sorry again. Have a good weekend! Xia
1
/5
★☆☆☆☆
Hello, Unfortunately I put a star because I placed an order on August 18 and we are September 3 and I still have not received it. I am very disappointed. I contacted you and was told it would happen. It's back to school and I don't have any labels. Sincerely Mrs DORVAULT
Céline Dorvault
Translated review
Answer from Petit-Fernand
Hello Céline, We're really sorry about this inconvenience, it's not normal. Customer service has since provided you with an answer. We hope you were satisfied. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Doesn't hold after the first wash like last year's. Seems to be a manufacturing defect.
Dalila Saidi
Translated review
Answer from Petit-Fernand
Hello Dalila, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Very bad service, they take a long time to attend to your complaints and the worst thing is that your orders take a long time to arrive, after almost 1 month I am still waiting for mine.
Dovile Stancikaite
Translated review
Answer from Petit-Fernand
Good morning, I apologize for the inconvenience caused. Unfortunately and because of the high season our Customer Service team is currently handling a large number of requests and that is why we are late in responding to you! On the other hand, I confirm that we have already resent your order ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I never received the order
Tcs
Translated review
Answer from Petit-Fernand
Hello Valentine, We are very sorry that there was a problem with your order. Customer service has since responded. We hope you were satisfied. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Nul doesn't fit at all
Sam
Translated review
Answer from Petit-Fernand
Hi Samia, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma