/10
★★★★★
based on 126031 reviews published
★★★★★
based on 126031 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very disappointed! Ordered around August 12 for back-to-school and here we are on September 2 and still nothing! 3 emails to customer service and still no answer or solution!
Oumaima
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Answer from Petit-Fernand
Hello Oumaima, We're sorry to hear about the problem with your order. Please send an e-mail to customer service, specifying your order number ([email protected]). With this information, we'll be able to give you a precise answer. We apologize for the inconvenience. Have a nice day. Emma
1
/5
★☆☆☆☆
Order placed on August 18th, charged on the 19th, and I still haven't received anything........
Marie Queinnec
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Answer from Petit-Fernand
Hello Marie, We're sorry that there was a problem with your order. Customer service was able to integrate your address changes. We hope you received your labels to your satisfaction. If this was not the case, please send us an e-mail to: [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Iron-on labels that are difficult to stick or come off! Ordered with promo code received today which did not work for 3 times!!! Completely disappointed
Melody Monteiro
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Answer from Petit-Fernand
Hello Melody, We're very sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
1
/5
★☆☆☆☆
Super long shipping time. The website advertises that the stickers will be dispatched within 48 hours. This was also adhered to. Unfortunately it is not written that the post office needs another 6 days to deliver. You only get told this on request. Too bad that takes too long!!! Had to label everything by hand. Too bad for our money.
M.
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Answer from Petit-Fernand
Hello, We are sorry to hear that you had to wait longer for your order. As we say on our website, everything is produced in Bordeaux within 48 hours and sorted and packed by hand. We then hand over the labels to the post office. ?? Delivery usually takes 2-8 working days, as the goods come from France, so the delivery time is the decisive factor. We hope you enjoy the labels. With kind regards from France, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
Order placed on 11-8 and I have not received it yet.
Gara Rodriguez
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Answer from Petit-Fernand
Good morning Gara, We apologize for the delay. I have reviewed our mail conversation and we are glad that you have received your order and we hope you like it. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order.
Jennifer Swierk
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Answer from Petit-Fernand
Hi Jennifer, We're really sorry to hear about the problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
I never received my order, not even a tracking number. Very disappointed for a first order
Mathilde Agbedoglo
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Answer from Petit-Fernand
Hello Mathilde, We are very sorry that there was a problem with your order. Your order has been returned to us by the post office. If you have not confirmed your delivery details, please do so by contacting us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
1
/5
★☆☆☆☆
The heat-sensitive labels come off after washing on snoods. Very disappointed.
Ama
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Answer from Petit-Fernand
Hello Ama, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected] (if you haven't already done so), so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Emma
1
/5
★☆☆☆☆
I still haven't received anything. After a good 12 days... On the site they say the order arrives in 2-3 days
Silvia M.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I have sent you an email to find a solution ! We are waiting for your feedback, see you soon ! ?? Alessio
1
/5
★☆☆☆☆
Very bad, I ordered it on August 10 and after many inquiries to customer service I still have not received it.
Teresa Aguirre
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Answer from Petit-Fernand
Good morning Teresa, I apologize for the inconvenience caused. As you requested, we have refunded your order. Have a nice day, Maialen
1
/5
★☆☆☆☆
The product was not what I expected. And customer service was not very understanding.
Charlotte Beranger
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Answer from Petit-Fernand
Hi Charlotte, I'm sorry your experience didn't live up to your expectations. Please feel free to give us more information by email ([email protected]) to help us improve. Have a nice day. Emma.
1
/5
★☆☆☆☆
Order does not arrive
Lara Natali
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Answer from Petit-Fernand
Good morning Lara, Please accept our sincere apologies for the inconvenience caused. Please send us an email to [email protected] with your order number if you have not already done so, so that we can inform you about your order and do our best to find a solution. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received my August 18 order.
Natacha Herbay
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Answer from Petit-Fernand
Hello Natacha, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
To this day, I still haven't received my daughter's back-to-school labels. I have made a complaint but have not received a reply.
Magali
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Answer from Petit-Fernand
Hello Magali, We're really sorry about this inconvenience, it's not normal. In order to find a solution, please contact us by email (if you haven't already done so): [email protected], specifying your order number. Our apologies again, have a nice day. Emma
1
/5
★☆☆☆☆
Bad service
Monia D.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We hope you enjoy our products and hope to see you again soon at Petit-Fernand.co.uk. !?? Alessio
1
/5
★☆☆☆☆
I still haven't received anything!
Mum Caro
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Answer from Petit-Fernand
Hello, I'll send you an e-mail 🙂 Xia
1
/5
★☆☆☆☆
Unfortunately I did not receive the labels after more than 2 weeks of ordering. After almost a month the order has not been delivered. I have now sent an email for cancellation. And my daughter has no labels for the new school year.
St
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for your comment. Don't hesitate to contact us if you still haven't received your order, we'll find the best solution for you 🙂 A very nice day to you, Zoé
1
/5
★☆☆☆☆
I never received my labels which were ordered 10 days ago and the start of the school year is tomorrow 02 September 2021, thank you for spoiling the children's joy...
Jamel
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Answer from Petit-Fernand
Hello, I hope you have received your labels at your new address 🙂 A beautiful day to you, Zoé
1
/5
★☆☆☆☆
They never eaarivated my labels.
Giada A.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ?? hope you can receive it soon! ?? Alessio
1
/5
★☆☆☆☆
Very disappointed I ordered 2 pk of primary but I received only one and moreover I paid for 2 ç is deducted from my bank account. I sent 3 emails but no answer.
Saraspadee Mooken
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Answer from Petit-Fernand
Hi Saraspadee, My colleague replied to your email as soon as she received it, so don't hesitate to check your spam 🙂 A beautiful day to you, Zoé
1
/5
★☆☆☆☆
The clothing labels are really too big! they don't stick well. HUGE disappointment on this last order! I was a regular customer of your site. Too bad.
Florence Tesson
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Answer from Petit-Fernand
Hello Florence, thank you for your message. Your order was for self-adhesive object labels, which are not suitable for clothing? You may prefer the smaller, more suitable self-adhesive clothing labels? Don't hesitate to contact us if you have any questions about our products! Have a nice weekend?
1
/5
★☆☆☆☆
My orders have not yet arrived
Lorena P.
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Answer from Petit-Fernand
Hello Mrs. Pappalardo, We have already been in contact by email. We hope your order arrives soon and wish you a nice day until then. With kind regards from France, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
After 12 days after ordering, they still have not arrived
Mary
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? Unfortunately once the order is shipped, it is impossible to change the shipping address. We hope you enjoy our products and hope to see you again soon! ?? Alessio
1
/5
★☆☆☆☆
The order never arrived and I requested a refund.
Esther
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Answer from Petit-Fernand
Good morning, please accept our sincere apologies for the inconvenience. Unfortunately, during the high season, the Post Office does not respect our deadlines. However, I confirm that we have already requested a refund ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Placed order 11/08, received 27/08, but only part of the order! All the labels ordered are missing, now school starts and we are still waiting!
Cy
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We have done everything possible to find a solution ! ?? Alessio
1
/5
★☆☆☆☆
Waiting time too long parcel never arrived
Sabrina
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Answer from Petit-Fernand
Hello Sabrina, I'd like to thank you for your comment and hope that the solution we've provided works for you 🙂 Have a lovely day, Zoé
1
/5
★☆☆☆☆
I never received my order.
Laetitia Montalcino Canaple
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Answer from Petit-Fernand
Hello Laetitia, I'd like to thank you for your comment and hope that the solution we've provided works for you 🙂 Have a lovely day, Zoé
1
/5
★☆☆☆☆
The first time I placed an order I never got it but well they solved it well xq they sent me one again, but the labels of the thermoadhesive clothes do not stick, but well as the others if they stuck well I recently placed an order again for the arrival of the school and I do not get this taking and my surprise is that they made me a refund they tell me that I ordered it thing q is not true, so what I have to say that they work very badly the issue of shipments.
Luisa
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Answer from Petit-Fernand
Dear Luisa, I am sorry you had a bad experience with us. I have contacted you at your email to look for a solution. Good afternoon, Montse.
1
/5
★☆☆☆☆
I placed an order on August 22nd and received the shipping notice on the 24th, but since then I haven't received anything... My son will be returning to school tomorrow with all his new school supplies unlabelled... I don't think I ordered at the last minute. I'm a regular user of your site but this time I'm really disappointed!
Elodie
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Answer from Petit-Fernand
Hello Elodie, I'm sorry that you have experienced delivery delays from our partner, Le Poste. Please don't hesitate to contact us by email if you still haven't received your order. Have a nice day, Zoé
1
/5
★☆☆☆☆
Order received well past the 10-day delivery time. Ask for info and they always send you the same automated message
Lmarta
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We hope you enjoy our products and hope to see you again soon! ?? Alessio