Reviews Petit-Fernand

I was very disappointed with the tracking of a parcel (gourd for a little girl's birthday). They didn't even answer my e-mails. I have always taken the labels from you and above all I advertised you around me...But that was before.

I ordered water bottles / lunch boxes and above all everything I needed for my daughter's birthday (invitations, stickers, gift boxes to color ...) I received a first parcel in which the envelopes and stickers for the invitations were missing and I only had one gift box to color although 9 were ordered. I sent an e-mail and was quickly told that the missing items would be dispatched as soon as possible. A week later I e-mailed again to make sure that the parcel had been sent. I'm told it's leaving today. I received it this morning, the invitations were there but the coloring boxes were still missing. I e-mailed again this morning, waiting for them to get back to me ... I've always been delighted with "C'est mon Étiquette" but I must admit I'm disappointed, I'll have to make do with the labels in future ... As for the rest of the order (water bottles and lunchboxes), my children are delighted!

I wanted to order these but my son has a double barrelled surname and it is apparently too long. I can't be the only person in this position? Shame because it looks like a great product!

Order not received to date

Scammers!!!!!!I put a star because it does not let me put any, I've been a year waiting for my order I have claimed it does not arrive I claim it again and tells me that the time they consider estimated to claim it is 3 months!!!! I'm sorry? And my money!? come on, it's all a scam.

I've been ordering for 3 years, but now I've completed 2 orders and each time some items are missing. The invitations for my son's birthday are getting complicated and when you send them back, they are half folded and you can't do anything with them. The competition will be happy next year

Unfortunately, I can not rate it positively. I ordered labels, the order was placed without any problems, but the delivery, completely ne Veräppelung!!!! After I ordered it immediately said their labels were shipped, now it's already 4 days and the labels have not arrived and do not need them anymore, because school has started and I already had to label everything myself, so everything for the cat. Thank you for the fast processing If you write an email to support, Word immediately responds automatically.

Null. I just looked at the site I wanted to see the delivery times in the end they debited me directly. I called her and she can't do anything s..... Big scam. And I'm not even delivered but debited! Band of thieves

Very disappointed!!! When I received my pack of kindergarten I was delighted because fast delivery and very pretty notebook but there I wanted to put the iron-on labels and nothing fits. Everything is good to go to the trash I am disgusted for the price I paid!

Hello, one of my three water bottles has a valve that won't close. I have asked for a refund or an exchange.

I have been waiting almost 2 months for my labels. I have written several times to customer service and still no answer and when I call the contact phone they never pick up. I WANT A SOLUTION TO MY ORDER.

The labels stick well at the time and when my son wears the garment it comes off as the day progresses shameful

I never received my order

About a month ago i ordered one lunchbox, one bottle and some labels. To this day i still have not received MY order, however i have received 4 different orders with a total of 6 lunchboxs and 6 waterbottles with other kids names on them which obviously is not mine. One of the orders i even was charged £10 to get as correct postage was not paid by supplier and guess what...it wasnt even my order. I have contacted Customer Service multiple times through both email an instagram and after first wrong order i have heard nothing back. First wrong order i was told to keep the items instead of returning which goes to show how cheaply items are made. So now i have all these personalised items that i have no use for and a bin full of boxes and STILL not got my order. I thought this company looked profressional but an absalout joke in my experience.

2 gourds received with the wrong first names on both, I contact customer service who sexcuse and who lattesté that they put back the gourds in manufacturing.... ça arrive....bref, 8jours après je ne reçois rien, je re contact le service client qui me dit que la personne que j'ai eu au téléphone n'ait pas lancé la fabrication, elle relance la fabrication et je les reçoivent donc 8 jours après.... je voulais les pour les vacances de mes garçons bah cétait plié...je suis déçu

The price of the gourd is high, which is fine if the product is of good quality. But with a stopper that breaks twice, lid and opening system... As a result, my children have to unscrew it completely to drink. Needless to say, the 5-year-old can't do it.

Unfortunately, my delivery never arrived. I then had contact with several employees and each time I was promised that the shipment would arrive. I have now asked for my money back. What a shame...

Hello, I have contacted you by phone to tell you that you have forgotten the essential in my order labels .... I was told that I would receive it early August week ... to date the 11th ... still nothing! I sent an e-mail to .... and got an automatic reply! Thank you for keeping me informed mme chaussepied

Very bad service. More than a month waiting for my order, they tell me that I have not put the correct address and it is not so, I will not buy here again and I'm still waiting for my order to arrive.

A poop of stickers that arrived well after the date and I didn't get my money back!

I am very disappointed with the thermoadhesive clothing labels. They came off after 1 -2 washes despite the fact that I followed the instructions and pressed very well with the iron to the point of even discoloring the garment (complete with paper in between). Unfortunately, I also recommended petit fernand to my friends and made a really bad impression. Very sad

I have not received it for over a month since I ordered it.

1st order came after 1 week, so nothing for spontaneous. This was incorrect, allegedly I have misspelled my last name (instead of 2 mm with 4!) but I'm sure that I have checked extra u so what you see at first glance, as with Müllller!!!! . after 3 days back and forth a goodwill replacement delivery announced. This came after about 3 weeks... Child was already almost back, driven without stickers, labeled with Edding. This time it was the fault of a promotion... Unfortunately no recommendation Addendum. If you look at the reviews, customer service is on a straight line... express regret, look for mistakes outside, say thank you and advertise. The last name was wrong 'mmmm' instead of 'mm'! You don't have to read to see that something is wrong and there was no possibility of an order overview with the data (which I requested so as not to falsely denounce someone) to see where the mistake was! No, not again.

I have not received my order and where I am sent to track my order is not open. So I don't know how to get information.

I ordered labels on July 11 (order 3000730880), on July 20 I receive an envelope with a gift box but without the labels. I immediately communicate with customer service who assures me that within 48 hours they will be sent back. Today is August 5 and I still have not received anything but continue to receive service evaluation request. Unfortunately, it can only be very negative.

I have not received my order

Hello, I ordered self-adhesive labels and received thermo

One star is still not enough. I ordered school stickers in mid-July, but the goods still hadn't arrived after a week, so I asked. I was told that the goods would be dispatched within 48 hours as promised on the website. After a few more days had passed, I asked again. The same person (only one Marylin works there?) told me that there was a promotion going on and that the goods had unfortunately only been dispatched the day before? So the first statement was an outright lie! I then canceled the order due to the late delivery (it was supposed to be a gift). They then canceled and apologized and announced with a big heart that I should still accept the goods because they were personalized. So as a small compensation. Nothing happens for days, I ask again. Then the statement (original sound): "The moment we have refunded you the money, we no longer need to supply you...". So, customer support that really CANNOT be trusted!

To be able to rate it ... it would have to arrive first ... waiting in vain for delivery ...

Ordered since early July I have not yet received my labels!!!

I have already filed a claim the order has not arrived yet I paid for something and I have not received it.

Still haven't received my order which was placed almost 4 weeks ago... Completely unacceptable!

I have not received my order

To date, saturday august 1st, i still haven't received my order of july 10th 2020, but the amount has been debited from it! furthermore, there's been no delivery tracking email to inform me of the progress of my order!

Customer service and marketing space, not at all in tune. Very regrettable.

Not yet. Me a. Reached

I did not receive the order and when I claimed it they told me that they would send it to me again. Finally, when I received it, my surprise was that it did not correspond to my order but to someone else's. The order was placed on July 3rd and to date I have not received it. I placed the order on July 3rd and to date I have not received it. In other years I had trusted you, but in view of what I have seen, I doubt I will do it again.

I have not received my order yet and it has been 1 month since I ordered it. Very unhappy

They took a very long time to arrive.

Order not received