/10
★★★★★
based on 126001 reviews published
★★★★★
based on 126001 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The self-adhesive labels have lost some of their quality compared with the previous year: - they are less resistant to repeated washing, - in the booklet, a plastic film has been added to each label sheet, so the labels are deformed because they are very difficult to remove (this wasn't the case before, and it was much easier!). I hope you'll come back to the old version, which was much more practical and qualitative - lack of novelties! The proposed images are still the same as last year, I'd like there to be more proposals (at least before each new school year it would be very appreciable) Thank you very much, have a nice day!
Fjpnce
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Answer from Petit-Fernand
Hello Fanny, Thank you for choosing C-MonEtiquette and for sharing your opinion. I'm sorry that your labels are coming off and the problems found with the labels, I'll contact you right away by email so that we can find a solution. Good day, María.
3
/5
★★★☆☆
Delivery time 3 times longer than expected ... For a gift it is still very annoying, especially without any information before shipment.
Simon
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Answer from Petit-Fernand
Hello Simon, Thank you for sharing your opinion. We're sorry for the delay, but we're doing our best to reduce it. Good day, María.
3
/5
★★★☆☆
The website claims dispatch in 48hours. My products were dispatched after 7 DAYS and arrived 2 weeks later. The labels were great.
Laura S.
Answer from Petit-Fernand
Hello, we thank you for your order. We do produce in 48 h as written on our webside and then we send it by Post Service. It takes 2 - 6 working days in general. Pls contact us if you need anymore information to: [email protected]
3
/5
★★★☆☆
I thought the personalized text was larger: it gets a little lost in the kit's motifs And delivery times are extremely long
Malucle
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Answer from Petit-Fernand
Hello Malucle Thank you for sharing your opinion. Indeed, we are sorry for these delays that we strive to reduce. I am sorry that your products do not meet your expectations. I will contact you immediately by email so that we can find a solution. Good day, María.
3
/5
★★★☆☆
Delivered quickly, nickel labels, but after 2 or 3 washes it's gone, too bad.
Monsieur Caro
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Answer from Petit-Fernand
Hello Caro, Thank you for choosing C-MonEtiquette and for sharing your opinion. I'm sorry your labels are coming off, I'll contact you right away by email so we can find a solution. Have a nice day, María.
3
/5
★★★☆☆
Perhaps a little expensive for the size of the items
Melissandre Cammas
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Answer from Petit-Fernand
Hello Melissandre, Thank you for sharing your opinion about our products. We take into account our customers' opinions and suggestions, as well as the quality of our products, in order to set our prices as accurately as possible. Good day, Melina
3
/5
★★★☆☆
Too bad delivery took so long! Otherwise very pretty kit.
Cambie Sandrine
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Answer from Petit-Fernand
Hello Sandrine Thank you for sharing your opinion. We're sorry for the delay, but we're doing our best to reduce it. We're delighted that you're satisfied with the quality of our kits. Good day, Melina
2
/5
★★☆☆☆
Order received after 3 weeks of waiting. I wrote several times to the customer service and only got automatic replies. I'm usually very satisfied, but this time I was really disappointed.
Selma Bennia
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Answer from Petit-Fernand
Hello Selma Thank you for sharing your opinion. We're really sorry, we've had a lot of delays with our personalized kits, which is why it took so long to receive them. As a gesture of goodwill, we will refund the shipping costs. Good day, Melina
3
/5
★★★☆☆
Hello, the stickers are very difficult to remove and tear.
Karine Saelens-pascal
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Answer from Petit-Fernand
Hello Karine Thank you for sharing your opinion. We're sorry you're experiencing difficulties with our labels, we'll contact you by email so we can resolve this issue as soon as possible. Good day, Melina
2
/5
★★☆☆☆
Items as ordered but very disappointed with delivery time.
Lydie Degrand
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Answer from Petit-Fernand
Hello Lydie, Thank you for sharing your opinion. We are sorry that you received your order late, we strive to reduce our delivery times, nevertheless we hope you are satisfied with our products. Good day, Melina
2
/5
★★☆☆☆
The items offered are of good quality, in line with my choices. On the other hand, I'm very disappointed with the service itself: the order took over 3 weeks to be delivered, and was cancelled twice without reason, but then charged. All because of an out-of-stock item, I was told, after several reminders, without it ever being recorded in my customer area. What a shame.
S?verine
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Answer from Petit-Fernand
Hello Séverine, thank you for sharing your opinion. We are sorry that you received your order late and with several delivery issues. We apologize for the inconvenience and will get back to you. Good day, Melina
2
/5
★★☆☆☆
I've used the clothing and item stickers last year and they were great, but the new clothing stickers I bought that year don't stay on the clothing, I've had to replace several because they had peeled off.
Lucia
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Answer from Petit-Fernand
Good afternoon Bea, I am sorry to hear that your labels have peeled off. I invite you to contact our customer service at [email protected] to seek a solution. Good afternoon, Maria.
2
/5
★★☆☆☆
Order placed but no news. I was the one who asked about the status of my order several times. I would have appreciated it if someone had told me right away that my order would not be delivered on time. I had to come back to you several times. I was told on August 28th that my order would leave within 48 hours and on September 1st I was told that it still hadn't left. Contradictory replies 3 days apart. I'm not disappointed by the labels I received, but by the quality of the way my order was handled.
Cécile
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Answer from Petit-Fernand
Hello Cécile Thank you for sharing your opinion. We are sorry that you have had problems with delays and management of this order, we strive to reduce these delays and minimize unforeseen events given the current situation. Nevertheless, we hope you are satisfied with our products 🙂 Good day, Melina
2
/5
★★☆☆☆
I'm used to ordering my labels every back-to-school season, but this year I'm very disappointed: the sticky clothing labels didn't stand up to the washing machine and they're all gone!
Nicole
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Answer from Petit-Fernand
Hello Nicole, Thank you for sharing your opinion, we are sorry that you received labels that are coming off, I invite you to write to us at [email protected] with your order number please. Good day, Melina
2
/5
★★☆☆☆
After the 2nd wash, the labels peel off...even though the procedure was followed as described...very disappointed.
Vm
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Answer from Petit-Fernand
Hi Victoire, Thank you for sharing your opinion, I'm sorry your iron-on labels are coming off, I'll contact you right away by email to find a solution. Good day, Melina
3
/5
★★★☆☆
The service is good and the labels look great. But after only 4 weeks the labels are starting to come off the clothes. Never had this problem before....we followed the instructions in the booklet. So we have had to order more from another company.
Lisa N.
Answer from Petit-Fernand
Hello Lisa, thanks a lot for ordering with Petit-Fernand UK! We are sorry you had a problem with the labels and invite you to contact our customer service by e-mail, as this is not normal: [email protected] ! Thanks a lot, kindly, Marylin
2
/5
★★☆☆☆
Shipment too long, almost 3 weeks, whereas the commitment is to prepare in 48 hours plus postal time.
Lisou
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Answer from Petit-Fernand
Hello Anne-Lise, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
3
/5
★★★☆☆
If I had only ordered self-adhesive labels for objects, I would have given them 5 stars. The iron-on labels for clothes don't hold when stuck on as instructed (with the sheet supplied), so I stuck them on without the sheet, which worked, but they came off in the first wash. I therefore paid for 30 unusable labels.
Shauna Gansmann
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Answer from Petit-Fernand
Hello Shauna, Thank you for sharing your opinion. We're sorry your labels are coming unstuck. If the problem persists, please write to us at [email protected], quoting your order number.
2
/5
★★☆☆☆
I'm sorry because they are beautiful and the service is great, but I really didn't get along well with the thermoadhesive labels. They do not stick well to the clothes despite the fact that I followed the directions to the letter. On the second wash they came off partially or completely. And not on one or two clothes but on almost all of them. Despite the fact that already on the first order placed two years ago I was not 100% satisfied I tried to give them a second chance but again I was disappointed
Gessica
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Answer from Petit-Fernand
Dear Gessica, Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
2
/5
★★☆☆☆
Very disappointed because they do not respond to emails and do not respect the deadlines mentioned on their site!!!
Julie
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Answer from Petit-Fernand
Hello Julie thank you for sharing your opinion, we are sorry that you are not satisfied with our services, we hope you are however satisfied with our products 🙂 Good day, Melina
2
/5
★★☆☆☆
Iron-on labels never wash out ... Disappointed ...
Sabrina
Translated review
Answer from Petit-Fernand
Hello Sabrina, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
I'm not at all satisfied with the little cotton bag I ordered for my daughter, because it's very small and I think the price is excessive 15 for what it is! What's more, it's of very poor quality: after one wash, the print is already much less clear! What's more, the delivery time is just too long! This site is very good for all that is labels for the rest I do not recommend it at all! LaureRose
Laurerose
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Answer from Petit-Fernand
Hello Laure, thank you for sharing your opinion, if you have any concerns about a product I invite you to write to us at [email protected] See you soon, Melina
2
/5
★★☆☆☆
Always used this brand and highly recommended it to everyone but this time the quality of the stick on labels was poor, they have all come off not sure what has gone wrong
Sarah
Answer from Petit-Fernand
Dear Sarah, we thank you ordering with Petit-Fernand UK, but are sorry you had problems with the labels. This is not normal and we invite you to contact our customer service for help by writing an e-mail to: [email protected] Thank you very much, kindly, Marylin
3
/5
★★★☆☆
The labels are very pretty and I've never had any problems so far, but the last ones for the clothes don't come off the backing very well, so they get damaged.
Zurline
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Answer from Petit-Fernand
Hello Mathilde, Thank you for sharing your opinion. I'm sorry you're having trouble with your self-adhesive clothing labels, I'll get back to you right away by email. See you soon, Melina
2
/5
★★☆☆☆
Don't even try to contact them by phone, no one answers.
Florence
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Answer from Petit-Fernand
Hello Florence I invite you to contact us during our opening hours, if we are already online please do not hesitate to call back or contact us via messenger or at [email protected] See you soon, the C-MonEtiquette team
3
/5
★★★☆☆
Nice gourd but very difficult for a child to open. So my daughter doesn't take it to school. It's a shame.
Syl
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Answer from Petit-Fernand
Hello Sylvie Thank you for sharing your opinion I'm sorry, if you have a problem with the gourd and would like us to replace the stopper I invite you to write to us at [email protected] Good day, Melina
3
/5
★★★☆☆
Disappointed by the very long delivery time (over two weeks...) as well as the time and relevance of the responses.
Severine
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Answer from Petit-Fernand
Hello Séverine, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
3
/5
★★★☆☆
I absolutely wanted the product before the start of the school year. The delivery was announced in 48h... I got it 10 days later 🙁
Julie
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Answer from Petit-Fernand
Hi Julie, I'm sorry you've had a delay in receiving your order, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
2
/5
★★☆☆☆
The product is well thought out and quAli ya, to see to lusure. The problem is quite personal but hence the low score. Missing an item in the delivery and 1 month later still nothing despite my reminders.
Lm
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Answer from Petit-Fernand
Hello Thank you for your message, we will send you back the yellow lunchbox as soon as possible. Have a nice day, Melina
2
/5
★★☆☆☆
Concerns about quality and non-existent customer service until a bad review was published and then I was contacted. A solution was found
Client
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Answer from Petit-Fernand
Hello Laetitia Thank you for sharing your opinion We are sorry that you did not have a good experience with us, we have contacted you to send you a replacement cap Good day and good weekend, The C-MonEtiquette team