/10
★★★★★
based on 126031 reviews published
★★★★★
based on 126031 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my order and it's been almost a month.
Maria Eugenia Muñoz Alvarez
Translated review
Answer from Petit-Fernand
Dear Maria Eugenia, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Address error. Still haven't received my order. Impossible to find out where it is and impossible to contact you.
Anne Esnault
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Answer from Petit-Fernand
Hello Anne, I'd like to thank you for your comment and hope that the solution we've provided works for you 🙂 Have a lovely day, Zoé
1
/5
★☆☆☆☆
I ordered the iron on ones by mistake and they wouldn't peel off the backing paper which was very frustrating I ended up putting them in the bin I was shocked cause I have had the stick on ones before and they were brilliant
Lucy W.
Answer from Petit-Fernand
Hello Lucy, I am sorry to hear that the labels you received were not peeling off. I will send you an email to find a solution 🙂 Xia
1
/5
★☆☆☆☆
It's been a month and I still haven't received anything.
Cristina Arroyo Lamadrid
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Answer from Petit-Fernand
Dear Cristina, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
I have not received my label order despite having paid for it.
Maria Fernandez Gonzalo
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Answer from Petit-Fernand
Dear Maria, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
I still have not received my order after having complained, at first they contacted me quickly to solve the problem, and still the thermo-dial labels have not arrived.
Vanessa Padilla
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Answer from Petit-Fernand
Hello Vanessa, Thank you for your message. Indeed, your second order has been shipped on 08/23/08, so you will receive it soon (maximum time 6/09). Have a nice evening, Montse.
1
/5
★☆☆☆☆
My order has not arrived yet. I have written to your customer service and I still don't know what happened. Only that I paid and I have no solution to your problem.
Mercedes Sanchez Pacheco
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Answer from Petit-Fernand
Dear Mercedes, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Ordered a month ago and still not arrived, bad experience.
Cathaysa Díaz Felipe
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Answer from Petit-Fernand
Dear Cathaysa, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Almost a month after my order and it still hasn't arrived. I am considering filing a complaint with the OCU, as I feel I have been cheated.
Laura
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Answer from Petit-Fernand
Dear Laura, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
The bottles are heavy, 2 year old children should be more manageable and the 48 h order is a lie.
María Goretti Mata Martinez
Translated review
Answer from Petit-Fernand
Dear Maria, Thank you for your message. Yes, indeed the weight of our isothermal canteens is 228 g, as indicated on our website 🙂 Also about the time it takes to order, 48h is from manufacturing and shipping from France to Spain can take 2-10 working days. Have a very nice afternoon, Montse.
1
/5
★☆☆☆☆
Do not arrive ....
Marta C.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1
/5
★☆☆☆☆
It has not arrived for a long time
Raquel Sanchez Naranjo
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Answer from Petit-Fernand
Dear Raquel, I am sorry that you have not yet received your order. I have contacted you at your email, proposing a solution. Good afternoon, Montse.
1
/5
★☆☆☆☆
I haven't received my order
Melissa M.
Answer from Petit-Fernand
Hello Melissa, I will send you an email to find out where your order is. Xia
1
/5
★☆☆☆☆
My daughters are delighted with their labels! A way to keep their stuff together!
Naynay
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Answer from Petit-Fernand
Hello, thank you for your message! Don't hesitate to give us 5 stars! Have a nice weekend?
1
/5
★☆☆☆☆
Ordered 15 days ago. Still not received. It will not arrive (if it ever does) before the start of the new school year. Very disappointing experience. Would not recommend
Laure V
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Answer from Petit-Fernand
Hi Laure, I'd like to thank you for your comment and hope that the solution we've found works for you 🙂 A lovely day to you, Zoé
1
/5
★☆☆☆☆
Labels peel off after 1st wash
Manon
Translated review
Answer from Petit-Fernand
Hello Manon, Thank you for your comment, it's not normal for your labels to come off 🙁 I'll send you a private message right away so that we can find a solution. Have a nice day, Zoé
1
/5
★☆☆☆☆
I've now waited 11 working days and my order is now classed as lost in transit. Not ideal as hoping to get them on my children's clothes before they go back to school. Hopefully they'll be good when they finally arrive.
Becks
Answer from Petit-Fernand
Hi Becki, I am sorry for the delay in you receiving your labels. I hope this time they arrive and you receive them soon! Xia
1
/5
★☆☆☆☆
I'm still waiting for my order!
Jenifer Hanse
Translated review
Answer from Petit-Fernand
Hi Jenifer, Thank you for your comment, it's not normal that you didn't receive your order 🙁 I'll send you a private message so that we can find a solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
15 days and still nothing!
Laetitia Sandraz
Translated review
Answer from Petit-Fernand
Hello Laetitia, Thank you for your comment and I hope that the solution we have provided suits you 🙂 A lovely day to you, Zoé
1
/5
★☆☆☆☆
Order paid and never collected
Martine Batista
Translated review
Answer from Petit-Fernand
Hello Martine, Thank you for your message, this is indeed not normal. My colleague will get back to you with a solution 🙂 A very nice day to you, Zoé
1
/5
★☆☆☆☆
Iron-on labels don't hold up at all. They don't last a day, and wash off completely.
Bd
Translated review
Answer from Petit-Fernand
Hi Bérénice, Thank you for your comment, it's not normal for your labels to come off 🙁 I'll send you a private message right away so that we can find a solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
After almost a month of receiving emails about the status of my order, it still has not arrived at my address.
Mluz
Translated review
Answer from Petit-Fernand
Dear customer, I am sorry that you have not yet received your order. I have contacted you at your email, proposing a solution. Good afternoon, Montse.
1
/5
★☆☆☆☆
I ordered the labels at the end of July to have them when I started kindergarten and lost them in the mail.
Dolores Cameselle
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Answer from Petit-Fernand
Dear Dolores, I am sorry that you did not receive your order. I have confirmed that another order has been sent to you, I hope you will receive it soon. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I never received my order. I have contacted the information department but no return yet. Bav, Audrey Dordolo
Audrey Dordolo
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Answer from Petit-Fernand
Hello Audrey, Thank you for your comment. I hope you received the labels we sent you 🙂 A beautiful day to you, Zoé
1
/5
★☆☆☆☆
1st order paid but not received... Customer service called back... Returned labels but still not received... Handy with back-to-school approaching!
Cindy Badji
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Answer from Petit-Fernand
Hi Cindy, I'm sorry you still haven't received your order. Please send us an email if you still haven't received it so that we can find a solution 🙂 A very nice day to you, Zoé
1
/5
★☆☆☆☆
Good morning, I have already reported to you an error in my order.... I had ordered the thermo adhesive etechettes and I got the adhesive ones Sure, the order arrived in a short time too bad they arrived wrong Thank you Daniela As of today I have been answered that the order has started and delivered and as a result I can no more do anything, well I have a company and if problems happen I will charge of the error!!!
Daniela V.
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? From our systems it appears that you ordered adhesive labels and not thermoadhesive, however since it is already manufactured and shipped we find it impossible to make changes. See you soon ?? Alessio
1
/5
★☆☆☆☆
Horrendous customer service. Order was cancelled. Customer service did nothing to correct mistake. Looking at the comments on the company's social media- this is a regular occurrence. Avoid at all costs!
Danielle E.
Answer from Petit-Fernand
Good morning Danielle, we are sorry you are disappointed. Unfortunately, as explained to you on email there was a delay with your order being dispatched because of payment not going through. We then dispatched your labels as soon as the payment was received. Have a good day 🙂 Xia
1
/5
★☆☆☆☆
Well, I did the lost 15 days ago and I still don't know anything.
Amelia Serrano Adrada
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Answer from Petit-Fernand
Dear Amelia, I am sorry that you did not receive your order. I have confirmed that the corresponding refund of your order has been made, based on your request. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
Hello I am very disappointed because I ordered on August 14, 2021 and I still have not received my order. Knowing that back to school is coming Cordially Martinez Camille
Camille Martinez
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Answer from Petit-Fernand
Hello Mrs Martinez, I'm sorry you haven't received your order yet. We are already in contact by e-mail and I hope we will find a solution soon. See you soon! Maïté
1
/5
★☆☆☆☆
Order placed 3 and a half weeks ago and so far it has not arrived.
Dd
Translated review
Answer from Petit-Fernand
Dear customer, I am sorry that you have not yet received your order. I have contacted you at your email, proposing a solution. Good afternoon, Montse.