/10
★★★★★
based on 126855 reviews published
★★★★★
based on 126855 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
After 12 days after ordering, they still have not arrived
Mary
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? Unfortunately once the order is shipped, it is impossible to change the shipping address. We hope you enjoy our products and hope to see you again soon! ?? Alessio
1
/5
★☆☆☆☆
The order never arrived and I requested a refund.
Esther
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Answer from Petit-Fernand
Good morning, please accept our sincere apologies for the inconvenience. Unfortunately, during the high season, the Post Office does not respect our deadlines. However, I confirm that we have already requested a refund ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Placed order 11/08, received 27/08, but only part of the order! All the labels ordered are missing, now school starts and we are still waiting!
Cy
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We have done everything possible to find a solution ! ?? Alessio
1
/5
★☆☆☆☆
Waiting time too long parcel never arrived
Sabrina
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Answer from Petit-Fernand
Hello Sabrina, I'd like to thank you for your comment and hope that the solution we've provided works for you 🙂 Have a lovely day, Zoé
1
/5
★☆☆☆☆
I never received my order.
Laetitia Montalcino Canaple
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Answer from Petit-Fernand
Hello Laetitia, I'd like to thank you for your comment and hope that the solution we've provided works for you 🙂 Have a lovely day, Zoé
1
/5
★☆☆☆☆
The first time I placed an order I never got it but well they solved it well xq they sent me one again, but the labels of the thermoadhesive clothes do not stick, but well as the others if they stuck well I recently placed an order again for the arrival of the school and I do not get this taking and my surprise is that they made me a refund they tell me that I ordered it thing q is not true, so what I have to say that they work very badly the issue of shipments.
Luisa
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Answer from Petit-Fernand
Dear Luisa, I am sorry you had a bad experience with us. I have contacted you at your email to look for a solution. Good afternoon, Montse.
1
/5
★☆☆☆☆
I placed an order on August 22nd and received the shipping notice on the 24th, but since then I haven't received anything... My son will be returning to school tomorrow with all his new school supplies unlabelled... I don't think I ordered at the last minute. I'm a regular user of your site but this time I'm really disappointed!
Elodie
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Answer from Petit-Fernand
Hello Elodie, I'm sorry that you have experienced delivery delays from our partner, Le Poste. Please don't hesitate to contact us by email if you still haven't received your order. Have a nice day, Zoé
1
/5
★☆☆☆☆
Order received well past the 10-day delivery time. Ask for info and they always send you the same automated message
Lmarta
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Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? We hope you enjoy our products and hope to see you again soon! ?? Alessio
1
/5
★☆☆☆☆
I still haven't received my order and it's been almost a month.
Maria Eugenia Muñoz Alvarez
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Answer from Petit-Fernand
Dear Maria Eugenia, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Address error. Still haven't received my order. Impossible to find out where it is and impossible to contact you.
Anne Esnault
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Answer from Petit-Fernand
Hello Anne, I'd like to thank you for your comment and hope that the solution we've provided works for you 🙂 Have a lovely day, Zoé
1
/5
★☆☆☆☆
I ordered the iron on ones by mistake and they wouldn't peel off the backing paper which was very frustrating I ended up putting them in the bin I was shocked cause I have had the stick on ones before and they were brilliant
Lucy W.
Answer from Petit-Fernand
Hello Lucy, I am sorry to hear that the labels you received were not peeling off. I will send you an email to find a solution 🙂 Xia
1
/5
★☆☆☆☆
It's been a month and I still haven't received anything.
Cristina Arroyo Lamadrid
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Answer from Petit-Fernand
Dear Cristina, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
I have not received my label order despite having paid for it.
Maria Fernandez Gonzalo
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Answer from Petit-Fernand
Dear Maria, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
I still have not received my order after having complained, at first they contacted me quickly to solve the problem, and still the thermo-dial labels have not arrived.
Vanessa Padilla
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Answer from Petit-Fernand
Hello Vanessa, Thank you for your message. Indeed, your second order has been shipped on 08/23/08, so you will receive it soon (maximum time 6/09). Have a nice evening, Montse.
1
/5
★☆☆☆☆
My order has not arrived yet. I have written to your customer service and I still don't know what happened. Only that I paid and I have no solution to your problem.
Mercedes Sanchez Pacheco
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Answer from Petit-Fernand
Dear Mercedes, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Ordered a month ago and still not arrived, bad experience.
Cathaysa Díaz Felipe
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Answer from Petit-Fernand
Dear Cathaysa, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Almost a month after my order and it still hasn't arrived. I am considering filing a complaint with the OCU, as I feel I have been cheated.
Laura
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Answer from Petit-Fernand
Dear Laura, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
The bottles are heavy, 2 year old children should be more manageable and the 48 h order is a lie.
María Goretti Mata Martinez
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Answer from Petit-Fernand
Dear Maria, Thank you for your message. Yes, indeed the weight of our isothermal canteens is 228 g, as indicated on our website 🙂 Also about the time it takes to order, 48h is from manufacturing and shipping from France to Spain can take 2-10 working days. Have a very nice afternoon, Montse.
1
/5
★☆☆☆☆
Do not arrive ....
Marta C.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1
/5
★☆☆☆☆
It has not arrived for a long time
Raquel Sanchez Naranjo
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Answer from Petit-Fernand
Dear Raquel, I am sorry that you have not yet received your order. I have contacted you at your email, proposing a solution. Good afternoon, Montse.
1
/5
★☆☆☆☆
I haven't received my order
Melissa M.
Answer from Petit-Fernand
Hello Melissa, I will send you an email to find out where your order is. Xia
1
/5
★☆☆☆☆
My daughters are delighted with their labels! A way to keep their stuff together!
Naynay
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Answer from Petit-Fernand
Hello, thank you for your message! Don't hesitate to give us 5 stars! Have a nice weekend?
1
/5
★☆☆☆☆
Ordered 15 days ago. Still not received. It will not arrive (if it ever does) before the start of the new school year. Very disappointing experience. Would not recommend
Laure V
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Answer from Petit-Fernand
Hi Laure, I'd like to thank you for your comment and hope that the solution we've found works for you 🙂 A lovely day to you, Zoé
1
/5
★☆☆☆☆
Labels peel off after 1st wash
Manon
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Answer from Petit-Fernand
Hello Manon, Thank you for your comment, it's not normal for your labels to come off 🙁 I'll send you a private message right away so that we can find a solution. Have a nice day, Zoé
1
/5
★☆☆☆☆
I've now waited 11 working days and my order is now classed as lost in transit. Not ideal as hoping to get them on my children's clothes before they go back to school. Hopefully they'll be good when they finally arrive.
Becks
Answer from Petit-Fernand
Hi Becki, I am sorry for the delay in you receiving your labels. I hope this time they arrive and you receive them soon! Xia
1
/5
★☆☆☆☆
I'm still waiting for my order!
Jenifer Hanse
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Answer from Petit-Fernand
Hi Jenifer, Thank you for your comment, it's not normal that you didn't receive your order 🙁 I'll send you a private message so that we can find a solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
15 days and still nothing!
Laetitia Sandraz
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Answer from Petit-Fernand
Hello Laetitia, Thank you for your comment and I hope that the solution we have provided suits you 🙂 A lovely day to you, Zoé
1
/5
★☆☆☆☆
Order paid and never collected
Martine Batista
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Answer from Petit-Fernand
Hello Martine, Thank you for your message, this is indeed not normal. My colleague will get back to you with a solution 🙂 A very nice day to you, Zoé
1
/5
★☆☆☆☆
Iron-on labels don't hold up at all. They don't last a day, and wash off completely.
Bd
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Answer from Petit-Fernand
Hi Bérénice, Thank you for your comment, it's not normal for your labels to come off 🙁 I'll send you a private message right away so that we can find a solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
After almost a month of receiving emails about the status of my order, it still has not arrived at my address.
Mluz
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Answer from Petit-Fernand
Dear customer, I am sorry that you have not yet received your order. I have contacted you at your email, proposing a solution. Good afternoon, Montse.