/10
★★★★★
based on 126026 reviews published
★★★★★
based on 126026 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order as the address details were missing, you have not done anything to find out where the package is nor have you discussed the option of a refund. I will not buy from you again.
Esther Rodriguez Bernal
Translated review
Answer from Petit-Fernand
Hello Esther, I am sorry to hear about your order. Indeed, by entering the wrong address, Correos has not been able to reach its destination, so we are waiting for the return of your order. As soon as your order arrives at our offices, we will contact you immediately. We apologize for any inconvenience caused. I wish you a very good afternoon, Montse.
1
/5
★☆☆☆☆
I am still waiting for my order since July 31 when I placed it!!!! We are at August 30.... the phone that appears to call no one answers.
Begoña Navarro Santos
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Answer from Petit-Fernand
Good morning, please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, the Post Office does not respect our deadlines. We will resend it to you as soon as possible ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order
Nerea López Mateu
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Answer from Petit-Fernand
Good morning Nerea, Please accept our sincere apologies for the delay. We have sent you an email in order to solve the problem as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I never received my package. I have contacted the supplier for a tracking number but have not received a reply.
Gwendoline Thiry
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Answer from Petit-Fernand
Hello Gwendoline, Thank you for your message. We're glad we were able to find a solution by e-mail with you. Have a nice day! Maïté
1
/5
★☆☆☆☆
Hello, I never received my parcel! Is it possible to send it back to me? Or refund me or forward it. Thank you
Stephane
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Answer from Petit-Fernand
Hello, We're sorry you didn't receive your order. We'll send it back right away. I'll send you an email 🙂 Xia
1
/5
★☆☆☆☆
I never received my order.
Diana
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? We have sent you an email to find a solution ! See you soon ?? Alessio
1
/5
★☆☆☆☆
I never received my last order, I'm furious!
Cecile Dhoury
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Answer from Petit-Fernand
Hello Ms Dhoury, I'm sorry you haven't yet received your order. I will send you an e-mail as soon as possible so that we can find a solution together. Have a nice day, Maïté
1
/5
★☆☆☆☆
I still have not received my order which I placed almost 1 month ago??
Hayley M.
Answer from Petit-Fernand
Hello Hayley, we are really sorry you haven't received your order yet. I have sent you an email to confirm your delivery address and find a solution. Xia
1
/5
★☆☆☆☆
Goods not received after 3 weeks
Katja B.
Translated review
Answer from Petit-Fernand
Hello Ms. Biesinger, We regret that our partner Deutsche Post was unable to meet the deadlines for your deliveries. I am pleased that we have already been able to reach an agreement by email. Maïté from the Esistmeins team wishes you a good rest of the week
1
/5
★☆☆☆☆
I placed the order on July 30 and nothing,September is starting and my son's classes and I don't have the stickers.For my part I am not going to recommend it,the only thing I want is the refund of the money since it was 18 euros.
Jessica Hidalgo
Translated review
Answer from Petit-Fernand
Good morning, please accept our sincere apologies for the delay. Unfortunately, during the high season the Post Office does not respect our deadlines and therefore we are looking for new partners to carry out the shipments. If the new order does not reach you by 04/09, we will refund you. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very dissatisfied, redirection to PayPal does not work! As a result, I had to change payment method, which resulted in the loss of my promo code, which is now invalid even though it was never used and validated by payment!
Eymard
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Answer from Petit-Fernand
Hello Eymard, Thank you for your message. We're sorry you had problems with your payment. Please don't hesitate to contact us by e-mail with your order number so that we can reimburse the promotional code retroactively. Have a nice day. Maïté
1
/5
★☆☆☆☆
I am sorry to give a negative review but as of today August 29, we have still not received the order we placed on August 9. I am sorry but the time frame you reported does not match up with the actual.
Mara A.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1
/5
★☆☆☆☆
Packages never received!
Alek
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Answer from Petit-Fernand
Hi Alek, We're sorry you didn't receive your order the first time. Your order has now been returned. We hope you will receive it soon 🙂 Xia
1
/5
★☆☆☆☆
Another month has passed and nothing has arrived!!! And you haven't even responded to my wife's email asking for clarification. I will ask for a refund.
Lorenzo P.
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Answer from Petit-Fernand
Good morning Lorenzo, we are sorry to hear that you have not yet received your order ? I sent you an email to find a solution ! See you soon ?? Alessio
1
/5
★☆☆☆☆
Still no trace of my order
Noemie
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Answer from Petit-Fernand
Hello Noémie, we're sorry to hear that your order hasn't arrived yet? I hope you'll be happy with the solution we've found. See you soon, Léa?
1
/5
★☆☆☆☆
Too many labels on objects Not enough labels on shoes clothes etc your kit was much better for less money Here I had the impression of wasting my money for nothing Because as much the labels on clothes shoes are worth it as for the objects it is very very expensive I am thus very disappointed In more they do not hold any more like your old ones held I used dear you since long years bah unfortunately I will seek another site what regrets!
Coralie Filleul
Translated review
Answer from Petit-Fernand
Hello Coralie, thank you for your loyalty! We're sorry to hear that the packs no longer meet your needs? Don't hesitate to order individually, it might be better suited to your needs! I hope to see you soon, Léa?
1
/5
★☆☆☆☆
Hello. Order dispatched on 14/08 On 28/08 still nothing received Back to school already done so label repurchased elsewhere
Frédéric Verderame
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Answer from Petit-Fernand
Hello Frédéric, we're sorry to hear that you haven't yet received your labels? I hope the new shipment will arrive soon! See you soon! Léa
1
/5
★☆☆☆☆
I have not received anything, you have deceived me.
Elisa Alonso Perez
Translated review
Answer from Petit-Fernand
Good morning Elisa, Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, Correos does not respect our deadlines. We have sent you an email in order to solve the problem as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
One star because I contacted you to find out where my package went and you never replied. I am still waiting for it....
Manuela
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Answer from Petit-Fernand
Good morning Manuela, we are sorry to hear that you have not received your order yet ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1
/5
★☆☆☆☆
Very disappointed! Order placed more than a week ago and still not received, and I specify still not shipped, first and last order !!!
Lili
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Answer from Petit-Fernand
Hello, we're sorry to hear that your order hasn't arrived yet! ?? Please don't hesitate to contact us on 09 72 50 06 58 or [email protected] ! ?? See you soon, Léa ??
1
/5
★☆☆☆☆
I still haven't received my order
Laetitia Mandieau
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Answer from Petit-Fernand
Hi Laetitia, we're sorry to hear that you haven't received your labels yet? I hope the new shipment will arrive soon! See you soon! Léa
1
/5
★☆☆☆☆
The products are nice, but for the second year in a row I find myself losing my shipment because an email is not sent with directions to track the package (despite the order containing more than just labels).
Elena
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1
/5
★☆☆☆☆
Two orders paid promptly and never received despite correct address and shipping details.
Cv
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Answer from Petit-Fernand
Hello, we're sorry to hear that you haven't yet received your labels? We have contacted you by e-mail to validate the delivery address and find a solution! See you soon! Léa
1
/5
★☆☆☆☆
I only received a plate of 10 labels and I had ordered 70. A mistake in my opinion.
Wisniewski Stephanie
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Answer from Petit-Fernand
Hello Stéphanie, we're sorry to hear that your order arrived incomplete? I've sent the rest of your order to the same address! I hope this shipment will arrive very soon? See you soon, Léa
1
/5
★☆☆☆☆
Order never received! I had to order from another site where I received my order in 48 hours as expected! Disappointed....
Chaimaa Aoujil
Translated review
Answer from Petit-Fernand
Hi Chaima, we're sorry to hear that you haven't received your labels yet? We have resent your order and it should arrive shortly! See you soon! Léa
1
/5
★☆☆☆☆
Useless, washed off after one wash.
Lauren A.
Answer from Petit-Fernand
Good afternoon Lauren, I am sorry that the labels have not worked for you. This is not what should happen. I will send you an e-mail to find a solution 🙂 Xia
1
/5
★☆☆☆☆
My order has still not arrived today..therefore 1 star :((
Tanja S.
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Answer from Petit-Fernand
Dear Mrs. Schwedes, We are sorry that you are still waiting for your order. Please contact customer service directly next time - we will be happy to help you... I have just sent you an e-mail so that we can get in touch. With kind regards from France, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
I still haven't received my order and customer service is not responding.
Helena
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Answer from Petit-Fernand
Hello Hélèna, we're sorry to hear that you haven't yet received your order! We are awaiting your return to confirm your address? See you soon, Léa
1
/5
★☆☆☆☆
I placed 2 orders some time ago, paid for both and haven't received anything yet
Peggy S.
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Answer from Petit-Fernand
Dear Ms. Schneider, We have already been in contact by email 🙂 Your bookings were "awaiting payment" in our system and have therefore not yet been produced. I am pleased that we were able to find a solution for you. Maïté from the Esistmeins team wishes you a nice rest of the week
1
/5
★☆☆☆☆
ATTENTION!! My order never arrived, I've been waiting 15 days for it and we're less than 1 week from the start of the school year, customer service is non-existent, it's a disgrace!!! No order, no refund! They say there are extra delays because of covid c false it's lies I'm in e-commerce tt works well for 1 year pass your way
I.r
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Answer from Petit-Fernand
Hello, we're sorry to hear that your order hasn't arrived yet? Please don't hesitate to contact us by e-mail [email protected] or by phone 09 72 50 06 58, we'll be delighted to help! See you soon, Léa?