/10
★★★★★
based on 129310 reviews published
★★★★★
based on 129310 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My order has not arrived yet. I have written to your customer service and I still don't know what happened. Only that I paid and I have no solution to your problem.
Mercedes Sanchez Pacheco
Translated review
Answer from Petit-Fernand
Dear Mercedes, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Ordered a month ago and still not arrived, bad experience.
Cathaysa Díaz Felipe
Translated review
Answer from Petit-Fernand
Dear Cathaysa, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Almost a month after my order and it still hasn't arrived. I am considering filing a complaint with the OCU, as I feel I have been cheated.
Laura
Translated review
Answer from Petit-Fernand
Dear Laura, I am sorry that you have not yet received your order. I have contacted you at your email with the status of your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
The bottles are heavy, 2 year old children should be more manageable and the 48 h order is a lie.
María Goretti Mata Martinez
Translated review
Answer from Petit-Fernand
Dear Maria, Thank you for your message. Yes, indeed the weight of our isothermal canteens is 228 g, as indicated on our website 🙂 Also about the time it takes to order, 48h is from manufacturing and shipping from France to Spain can take 2-10 working days. Have a very nice afternoon, Montse.
1
/5
★☆☆☆☆
Do not arrive ....
Marta C.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1
/5
★☆☆☆☆
It has not arrived for a long time
Raquel Sanchez Naranjo
Translated review
Answer from Petit-Fernand
Dear Raquel, I am sorry that you have not yet received your order. I have contacted you at your email, proposing a solution. Good afternoon, Montse.
1
/5
★☆☆☆☆
I haven't received my order
Melissa M.
Answer from Petit-Fernand
Hello Melissa, I will send you an email to find out where your order is. Xia
1
/5
★☆☆☆☆
My daughters are delighted with their labels! A way to keep their stuff together!
Naynay
Translated review
Answer from Petit-Fernand
Hello, thank you for your message! Don't hesitate to give us 5 stars! Have a nice weekend?
1
/5
★☆☆☆☆
Ordered 15 days ago. Still not received. It will not arrive (if it ever does) before the start of the new school year. Very disappointing experience. Would not recommend
Laure V
Translated review
Answer from Petit-Fernand
Hi Laure, I'd like to thank you for your comment and hope that the solution we've found works for you 🙂 A lovely day to you, Zoé
1
/5
★☆☆☆☆
Labels peel off after 1st wash
Manon
Translated review
Answer from Petit-Fernand
Hello Manon, Thank you for your comment, it's not normal for your labels to come off 🙁 I'll send you a private message right away so that we can find a solution. Have a nice day, Zoé
1
/5
★☆☆☆☆
I've now waited 11 working days and my order is now classed as lost in transit. Not ideal as hoping to get them on my children's clothes before they go back to school. Hopefully they'll be good when they finally arrive.
Becks
Answer from Petit-Fernand
Hi Becki, I am sorry for the delay in you receiving your labels. I hope this time they arrive and you receive them soon! Xia
1
/5
★☆☆☆☆
I'm still waiting for my order!
Jenifer Hanse
Translated review
Answer from Petit-Fernand
Hi Jenifer, Thank you for your comment, it's not normal that you didn't receive your order 🙁 I'll send you a private message so that we can find a solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
15 days and still nothing!
Laetitia Sandraz
Translated review
Answer from Petit-Fernand
Hello Laetitia, Thank you for your comment and I hope that the solution we have provided suits you 🙂 A lovely day to you, Zoé
1
/5
★☆☆☆☆
Order paid and never collected
Martine Batista
Translated review
Answer from Petit-Fernand
Hello Martine, Thank you for your message, this is indeed not normal. My colleague will get back to you with a solution 🙂 A very nice day to you, Zoé
1
/5
★☆☆☆☆
Iron-on labels don't hold up at all. They don't last a day, and wash off completely.
Bd
Translated review
Answer from Petit-Fernand
Hi Bérénice, Thank you for your comment, it's not normal for your labels to come off 🙁 I'll send you a private message right away so that we can find a solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
After almost a month of receiving emails about the status of my order, it still has not arrived at my address.
Mluz
Translated review
Answer from Petit-Fernand
Dear customer, I am sorry that you have not yet received your order. I have contacted you at your email, proposing a solution. Good afternoon, Montse.
1
/5
★☆☆☆☆
I ordered the labels at the end of July to have them when I started kindergarten and lost them in the mail.
Dolores Cameselle
Translated review
Answer from Petit-Fernand
Dear Dolores, I am sorry that you did not receive your order. I have confirmed that another order has been sent to you, I hope you will receive it soon. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I never received my order. I have contacted the information department but no return yet. Bav, Audrey Dordolo
Audrey Dordolo
Translated review
Answer from Petit-Fernand
Hello Audrey, Thank you for your comment. I hope you received the labels we sent you 🙂 A beautiful day to you, Zoé
1
/5
★☆☆☆☆
1st order paid but not received... Customer service called back... Returned labels but still not received... Handy with back-to-school approaching!
Cindy Badji
Translated review
Answer from Petit-Fernand
Hi Cindy, I'm sorry you still haven't received your order. Please send us an email if you still haven't received it so that we can find a solution 🙂 A very nice day to you, Zoé
1
/5
★☆☆☆☆
Good morning, I have already reported to you an error in my order.... I had ordered the thermo adhesive etechettes and I got the adhesive ones Sure, the order arrived in a short time too bad they arrived wrong Thank you Daniela As of today I have been answered that the order has started and delivered and as a result I can no more do anything, well I have a company and if problems happen I will charge of the error!!!
Daniela V.
Translated review
Answer from Petit-Fernand
Good morning, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? From our systems it appears that you ordered adhesive labels and not thermoadhesive, however since it is already manufactured and shipped we find it impossible to make changes. See you soon ?? Alessio
1
/5
★☆☆☆☆
Horrendous customer service. Order was cancelled. Customer service did nothing to correct mistake. Looking at the comments on the company's social media- this is a regular occurrence. Avoid at all costs!
Danielle E.
Answer from Petit-Fernand
Good morning Danielle, we are sorry you are disappointed. Unfortunately, as explained to you on email there was a delay with your order being dispatched because of payment not going through. We then dispatched your labels as soon as the payment was received. Have a good day 🙂 Xia
1
/5
★☆☆☆☆
Well, I did the lost 15 days ago and I still don't know anything.
Amelia Serrano Adrada
Translated review
Answer from Petit-Fernand
Dear Amelia, I am sorry that you did not receive your order. I have confirmed that the corresponding refund of your order has been made, based on your request. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
Hello I am very disappointed because I ordered on August 14, 2021 and I still have not received my order. Knowing that back to school is coming Cordially Martinez Camille
Camille Martinez
Translated review
Answer from Petit-Fernand
Hello Mrs Martinez, I'm sorry you haven't received your order yet. We are already in contact by e-mail and I hope we will find a solution soon. See you soon! Maïté
1
/5
★☆☆☆☆
Order placed 3 and a half weeks ago and so far it has not arrived.
Dd
Translated review
Answer from Petit-Fernand
Dear customer, I am sorry that you have not yet received your order. I have contacted you at your email, proposing a solution. Good afternoon, Montse.
1
/5
★☆☆☆☆
I have not received my order as the address details were missing, you have not done anything to find out where the package is nor have you discussed the option of a refund. I will not buy from you again.
Esther Rodriguez Bernal
Translated review
Answer from Petit-Fernand
Hello Esther, I am sorry to hear about your order. Indeed, by entering the wrong address, Correos has not been able to reach its destination, so we are waiting for the return of your order. As soon as your order arrives at our offices, we will contact you immediately. We apologize for any inconvenience caused. I wish you a very good afternoon, Montse.
1
/5
★☆☆☆☆
I am still waiting for my order since July 31 when I placed it!!!! We are at August 30.... the phone that appears to call no one answers.
Begoña Navarro Santos
Translated review
Answer from Petit-Fernand
Good morning, please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, the Post Office does not respect our deadlines. We will resend it to you as soon as possible ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order
Nerea López Mateu
Translated review
Answer from Petit-Fernand
Good morning Nerea, Please accept our sincere apologies for the delay. We have sent you an email in order to solve the problem as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I never received my package. I have contacted the supplier for a tracking number but have not received a reply.
Gwendoline Thiry
Translated review
Answer from Petit-Fernand
Hello Gwendoline, Thank you for your message. We're glad we were able to find a solution by e-mail with you. Have a nice day! Maïté
1
/5
★☆☆☆☆
Hello, I never received my parcel! Is it possible to send it back to me? Or refund me or forward it. Thank you
Stephane
Translated review
Answer from Petit-Fernand
Hello, We're sorry you didn't receive your order. We'll send it back right away. I'll send you an email 🙂 Xia
1
/5
★☆☆☆☆
I never received my order.
Diana
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ? We have sent you an email to find a solution ! See you soon ?? Alessio