/10
★★★★★
based on 126853 reviews published
★★★★★
based on 126853 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not yet received a delivery. This actually scores zero points.
Claudia G.
Translated review
Answer from Petit-Fernand
Hello, we are sorry to hear that you are still waiting for your order. Such a long delivery time as in your case is really exceptional. I will write you an email immediately so that we can get in touch and find a solution together. Kind regards from France, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
I haven't received anything yet, even though it's only 1 week to go...
Clara Dupont
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Answer from Petit-Fernand
Hello Clara! We're sorry to hear that you're having problems with your labels? We've sent you an e-mail to get more information and find you a solution! See you soon! Léa ??
1
/5
★☆☆☆☆
The labels were delayed from the scheduled arrival and I would be leaving, so I asked to have them at this point arrive at the end of the month. As a response I was told to consult the postal service. Bad service, bad response. Now when I get back from vacation I have to start looking for labels. Time is a precious commodity and I have to lose some because of you Cordially Carolina filippini
Carolina F.
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Answer from Petit-Fernand
Good morning Carolina, thank you for taking the time to put une review. We are sorry to hear that you encountered problems with your order ? I sent you an email to find a solution ! We are waiting for your feedback, to taken ! ?? Alessio
1
/5
★☆☆☆☆
Fatal...a month passed and nothing arrived, we called and nobody knew what happened with the product...At least we got our money back...but we lost a lot of time.
Ainara Iturralde
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Answer from Petit-Fernand
Good morning, please accept our sincere apologies for the delay. Unfortunately, Correos does not respect our deadlines and that is why we are trying to change our partner. Have a nice day, Maialen
1
/5
★☆☆☆☆
After several orders which were perfect, I repeated this year. Ordered around July 24, I have received nothing. After an initial contact with customer service asking me to check the delivery address, I've heard nothing more despite a reminder. I'm very disappointed.
Audrey Peperstraete
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Answer from Petit-Fernand
Hello Audrey! We're sorry to hear that? We have indeed received the return of your order, we await your return to confirm the address and send it back to you! ?? Léa ??
1
/5
★☆☆☆☆
I did not receive my order unfortunately.
Idi
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Answer from Petit-Fernand
Hello Diana, Thank you for your comment, this is indeed not normal. I'll send you a private message right away so that we can find a solution together. A very nice day to you, Zoé
1
/5
★☆☆☆☆
I'm disappointed with my order as I ordered for my daughter's school and nursery. The product was lost in the post, which took a very long time.
Une Cliente
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Answer from Petit-Fernand
Hello, thank you for your comment, we are as sorry as you are for this loss 🙁 I hope you will receive your new parcel soon. Very nice day to you, Zoé
1
/5
★☆☆☆☆
I bought the self-adhesive labels to put on my daughter's clothes. After the first wash, the labels have already peeled off ... very disappointed ??
Centiane
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Answer from Petit-Fernand
Hello Centiane, Thank you for your comment, this is indeed not normal 🙁 I'll send you a private message right away so that together we can find a satisfactory solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
The order took about 2 weeks and they even sent me a notice to pick it up at the post office.
Alba Gonzalez
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Answer from Petit-Fernand
Good morning Alba, Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, Correos does not respect our deadlines. We still hope you like our products ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Nono have I received my package yet?
Laura R.
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Answer from Petit-Fernand
Good morning Laura, we are sorry to hear that you have not yet received your order ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ?? Alessio
1
/5
★☆☆☆☆
I still haven't received anything even though I placed my order on August 9th and it's now the 24th. What's the problem, apart from the fact that I've been invoiced for the labels without the credit notes?
Gibsy Liebus
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Answer from Petit-Fernand
Hello Gibsy, Thank you for your comment and I'm sorry you didn't receive your order although we shipped it within 48 hours. My colleague will follow up your comments to find a satisfactory solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
Je pa ancor ressui
Houda Belkasmi
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Answer from Petit-Fernand
Hello, we're sorry your order hasn't arrived yet? We have sent you an e-mail to confirm your address and to resend your order if necessary?
1
/5
★☆☆☆☆
Very good products ??
Ophelie Galerne
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Answer from Petit-Fernand
Hello Ophélie! Thank you for your message! Don't hesitate to give us 5 stars?
1
/5
★☆☆☆☆
No news even though I placed 2 orders and after 15 days still nothing!!!!
Lolita Silvino
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Answer from Petit-Fernand
Hello Lolita, Thank you for your comment. I hope my colleague's solution works for you 🙂 A beautiful day to you, Zoé
1
/5
★☆☆☆☆
It's been 3 weeks since I ordered 2 sets of labels and I still haven't received anything... I'm really disappointed, even though your labels were recommended to me... 50 wastes...
Deborah
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Answer from Petit-Fernand
Hello Deborah, Thank you for your comment, this is indeed not normal. I'll send you an email right away so that we can find a solution together. A very nice day to you, Zoé
1
/5
★☆☆☆☆
I can't get in touch with you! I never received the labels because there was an address problem... impossible to contact you to explain the problem.
Céline B
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Answer from Petit-Fernand
Hello Céline, Thank you for your comment. We can be reached by phone or email 🙂 I'll send you an email right away so that we can find a solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
The labels were delivered with the wrong first names.
Maria-emilia F.
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Answer from Petit-Fernand
Hello, thank you for your message. We are very sorry for this error. We have contacted you by email to resolve this issue. Have a nice day, Sarah
1
/5
★☆☆☆☆
Unfortunately, after more than 3 weeks, no goods have arrived! What a pity!
Nina E.
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Answer from Petit-Fernand
Hello Mrs. Erdmann, We are sorry that you have been waiting a long time for your order. I have just replied to your email and hope that we can quickly find a solution that will satisfy you. Yours sincerely from France, Sarah from Esistmeins
1
/5
★☆☆☆☆
My last order incomplete and still no return. It's not working. I hope to receive my complete order very soon. Mrs rodrigot
Rodrigot
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Answer from Petit-Fernand
Hello Caroline, I'm sorry that your order did not arrive complete. I hope that the solution provided by our service suits you. Have a nice day, Zoé
1
/5
★☆☆☆☆
Always faithful to your labels are 5 years I have been your customer, this year the disappointment was very high. Made purchase on July 29 waited almost a month written and rewritten for explanations and my order never arrived. Unfortunately, I have not even received clarification on the case
Ilaria
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Answer from Petit-Fernand
Good morning Ilaria, we are sorry to hear that you have not yet received your order ? We have sent you an email to confirm your shipping address and so find a solution ! See you soon ??
1
/5
★☆☆☆☆
Very disappointed! Great choice of patterns, colors, fonts, the kids are happy to choose and fast shipping, very nice rendering and with little stickers as a gift! But it wasn't specified before purchase that iron-on clothing labels must, to adhere properly, be ironed not on the inside of the garment itself, as is usually the case, but on an inner garment label (otherwise it won't adhere). But you need to have a sufficiently large label on the inside of the garment, at least as large as the name label, which is far from always being the case... The result: name tags that stick out of the garment tags (or, in the absence of a garment tag, are ironed directly onto the fabric of the garment's interior) and don't hold at all! They've all fallen off! But I'm used to clothes labels, it's never happened to me before. What's more, you have to iron the labels at a certain heat to fix them, but more and more irons are equipped with "smart technology", which regulates the iron's temperature by itself according to the fabric, without you having any control over the setting... In short, more than 20 thrown in the garbage can 🙁 This concerns, as I explain, clothing labels, pencil labels are perhaps less of a problem... 11/09/21 : Hi Zoé, to come back to your answer of 26/08/21 to my comment, the labels didn't stick even if I stuck them directly on the fabric of the clothes on the one hand, and on the other hand it's clearly stated in the booklet that comes with the labels that you have to stick them on the labels of the clothes (that didn't stick either). Yet I'm used to clothing labels, if I may say so (3 children...) and with the other brands I tested, they held very well, even after numerous machine washes. Here, the labels fell off before I'd even had time to machine-wash them once...
Rebecca
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Answer from Petit-Fernand
Hello Rebecca, Thank you for your comment. Iron-on labels are not stuck on the inner labels but directly on the fabric (natural fiber) of the garment, which differentiates them from self-adhesive labels that are stuck on the garment label. Don't hesitate to send us an e-mail if this technique still doesn't work. Have a nice day, Zoé
1
/5
★☆☆☆☆
I haven't received the labels a week before the start of the school year and it's not possible to make a complaint on your website.
Aurelie Rodrigues
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Answer from Petit-Fernand
Hello Aurélie, Thank you for your comment and I'm sorry to read that you didn't receive your order although we shipped it within 24h. We do take complaints by email at [email protected] 🙂 I will send you an email as soon as possible so that we can find a solution. Have a nice day, Zoé
1
/5
★☆☆☆☆
The labels didn't hold up in the first wash, only the self-adhesive ones remained.
Noémie
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Answer from Petit-Fernand
Hello Noémie, Thank you for your comment, although I'm sorry to read that you're experiencing difficulties with your labels. I'll send you an email right away so that we can find a solution together. A very nice day to you, Zoé
1
/5
★☆☆☆☆
An order placed on August 12 not received, I contact customer service and was told to wait until September 27 ... and then we'll see !!!! Really not serious, to flee! I'm going back to the a-qui-s site, they're more serious !!!
Sabrina
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Answer from Petit-Fernand
Hello Sabrina, Thank you for your feedback, of course we meant August 27 as we specified in our email 🙂 I hope you'll receive it before then. Very nice day to you, Zoé
1
/5
★☆☆☆☆
I still haven't received my order
Siti Fatouma Aboubacar
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Answer from Petit-Fernand
Hello, I thank you for your comment and hope that the solution provided by our services will suit you 🙂 Have a lovely day, Zoé
1
/5
★☆☆☆☆
Order never received! Waiting for a return following a complaint,
Marylene Dulier
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Answer from Petit-Fernand
Hello Marylene, Thank you for your comment and I hope that the solution provided by our services suits you 🙂 A very nice day to you, Zoé
1
/5
★☆☆☆☆
Order not received, I'm waiting for my email to be returned by customer service.
Natacha Fantuz
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Answer from Petit-Fernand
Hello Natacha, Thank you for your comment. My colleague has indeed given you an initial response and will get back to you in the morning to find a solution 🙂 Have a lovely day, Zoé
1
/5
★☆☆☆☆
Order placed in July and not received. They send me a new one that will not arrive in time for back to school. A disaster and the 40 paid in advance. If you made a mistake, we all make mistakes, the second package should be sent urgently. Not like that. Edit: I still haven't heard anything about the order. Do you do any follow up?
Irene
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Answer from Petit-Fernand
Hi Irene, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I have not received anything. I ordered it in time for back to school and it's been a month and I still haven't received anything.
Marta Gutiérrez Mestre
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Answer from Petit-Fernand
Hi Marta, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I claimed my order 2 times. I still haven't received the order or the money....
Susana Garcia Pascual
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Answer from Petit-Fernand
Hi Susana, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email with the status of your order. Have a nice afternoon, Montse.