/10
★★★★★
based on 126002 reviews published
★★★★★
based on 126002 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Nice stickers, but 30 euros for a simple booklet is just too much. If this were a pretty little album, then fine. But as it is, it is quite unwieldy, especially for children's hands, and will quickly become damaged and/or easily lost. Shipping by post is also questionable for this amount, as it is uninsured. What's more, it comes in a simple envelope, so the simple booklet is crumpled! However, the terms and conditions make it clear that little value is apparently placed on consumer rights. Return if not satisfied or similar. - is not. No recommendation.
Olive
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Answer from Petit-Fernand
Hello, thank you for your purchase at Esistmeins.de! We are sorry that you are not satisfied with the checkbook. We do our best to satisfy our customers. Do not hesitate to contact our customer service at: [email protected] ! Mfg, Marylin
2
/5
★★☆☆☆
Labels peel off easily.
Daniela Azevedo
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Answer from Petit-Fernand
Hello Daniela, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
I did not receive the confirmation email, nor have I received a reply to the email query I wrote. They say that production takes 48 hours but we don't know when the order will arrive. I need it now. It doesn't seem fair to pay for something that you don't know when you will receive. At the moment my degree of satisfaction is zero, I hope it will be solved soon. I received the order and the product is of good quality, I am happy with the purchase but it still doesn't seem right that you don't receive a confirmation email, the uncertainty is disconcerting. I think it is something that could be improved.
Monte Rita
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Answer from Petit-Fernand
Dear Rita, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
2
/5
★★☆☆☆
The labels are nice, but I was shocked to receive the personalized bag at 9euros in which I thought to put my son's slippers and when I received it, what was not my surprise to receive a bag all mini rikiki I do not even know what is the use of this bag!!! I think the photo is misleading
Coco
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Answer from Petit-Fernand
Hello Madam We do indeed offer 3 bag sizes (S, M and L) and you have chosen the smallest bag, the S. Good day, Melina
3
/5
★★★☆☆
The stopper on my daughter's water bottle broke and 8 for a stopper is way overpriced! What's more, her bottle is already peeling, and I'm very disappointed with the quality.
Nathalie
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Answer from Petit-Fernand
Hello Nathalie, thank you for sharing your opinion. I'm sorry you have a broken product, please don't hesitate to write to us at [email protected] so we can sort it out. Good day, Melina
2
/5
★★☆☆☆
The order I placed on July 29 is still not complete as of today, August 25. I received the water bottles in a first shipment, then the name tags in a second shipment and I'm still waiting for the 2 sheets of stickers. I had already ordered the labels alone (first name last name) and the shipment went well. But as soon as I ordered something else with them, the order didn't go through.
Céline
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Answer from Petit-Fernand
Hello Céline Thank you for sharing your opinion, we are sorry that you have encountered a problem with this order, please do not hesitate to contact us if you wish a commercial gesture for the inconvenience caused. Good day, Melina
2
/5
★★☆☆☆
I ordered a water bottle for my 4-year-old son. Very happy with the design and colors. However, I was very disappointed with the system. The cap is very difficult to open, the drinking system is impossible to unlock ... my son has to force ... to use his hands (not at all hygienic)... in short... I wouldn't recommend it. On the other hand, I'm very pleased with the labels.
Nadine
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Answer from Petit-Fernand
Hi Nadine Thank you for sharing your opinion. We're sorry you're having trouble with the cap on the gourd, please write to us at [email protected] so that we can find a solution See you soon, Melina
3
/5
★★★☆☆
I received my order this morning, delivery time more than correct, 1 week between order and delivery. Overall, I'm satisfied with my order; the gourd is superb although it seems a little "fragile" to me, I'm afraid that the slightest shock could damage the decoration... To be seen in time! A little more disappointed by the lunchbox, the box itself is nice but for the price I wasn't expecting a decalco... That said, I think that if the gourd holds up well, n°3 will also have the right to his gourd and lunchbox when the time comes.
Elodie
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Answer from Petit-Fernand
Hello Elodie We're sorry you had a problem with the gourd, please write to us at [email protected] so that we can find a solution See you soon, Melina
3
/5
★★★☆☆
Delivery took longer than I expected.
Mme Julie Gauthier
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Answer from Petit-Fernand
Hello Julie Thank you for sharing your opinion. We are sorry that the delivery took longer, we strive to reduce our delays. Have a nice day, Melina
2
/5
★★☆☆☆
On the site, the announced order processing time is 48 hours, but as soon as my order was validated, I received an e-mail warning me that the order processing time had been extended. I think that this practice comes close to misleading advertising, and I sent an e-mail to customer service, which to this day remains unanswered. In the end, I received my order in over a week.
Clothilde Cauvet
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Answer from Petit-Fernand
Hello Clothilde Yes, it takes about 48 hours to make, unfortunately there has been a slight delay recently, for which we apologize. Good day, Melina
3
/5
★★★☆☆
I have always been satisfied with the labels for the past 4 years, but this time, when printing, the precutter had a problem on a set of 100 labels. I had to cut the transparency myself, otherwise it wouldn't come off.
Lore
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Answer from Petit-Fernand
Hello Lore, Thank you for sharing your opinion. I'm sorry you received the labels in this condition, please email us at [email protected] and tell us which labels arrived defective so that we can send them back to you as soon as possible. See you soon, Melina
3
/5
★★★☆☆
The products are as expected. The delay was longer than announced on the site (in Covid period it's understandable), please indicate the right delays. Very disappointed by the hand-written message card, with sloppy handwriting, the message is not complete... There's no point in offering the service, even if it's free.
Nait Ouhmane Sonia
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Answer from Petit-Fernand
Hello Madam Thank you for sharing your opinion, we are sorry for this inconvenience and wish you a good day. Please do not hesitate to make a complaint at [email protected] See you soon, Melina
3
/5
★★★☆☆
My order was incomplete. Fortunately, they sent me back the missing item I was waiting for.
Marika Lopes
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Answer from Petit-Fernand
Hello Marika We are very sorry and will send you the missing bag. Have a nice day, Melina
2
/5
★★☆☆☆
It says 48h shipping but it wasn't the case, I had to wait a week. As luck would have it, the shipment was made the day I called. The reason I placed my order with this site was because I needed it fast, but that was not the case... disappointed.
Julie
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Answer from Petit-Fernand
Hello Julie, Thank you for sharing your opinion. We're sorry you've had a delay in receiving your order, but at this time of year we try to be as quick as possible. Good day, Melina
3
/5
★★★☆☆
Good quality pouch and very pretty, but delivery is a bit tricky...order placed 13 days before my son's birthday and received 2 days after the birthday, even though it was the gift for the guests. In short, my guests left with nothing, I have the bags at home and I don't know what to do with them. I sent an email on August 4 to reassure myself and to find out exactly if I had the pouches for the big day and they replied that I did, so we'll just have to see about delivery times or tell customers the real days they need to place their order before it arrives.
Maria Ferrusola
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Answer from Petit-Fernand
Hello Maria Thank you for sharing your opinion, we are very sorry for the delay, if you would like a commercial gesture I invite you to write to us at [email protected] so that we can find a solution See you soon, the C-MonEtiquette Team
3
/5
★★★☆☆
My daughter is nearly 4 and it's difficult for her to manipulate the cap, which is quite hard to open and close.
Méryl Le Fur
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Answer from Petit-Fernand
Hello Meryl, Thank you for sharing your opinion about the isothermal gourd. If you have a problem with the cap, please write to us at [email protected] Good day, Melina
3
/5
★★★☆☆
The delivery time was much longer than in any other year. The kit is really too small for the price. I love the labels as I do every year.
Emilie Legros
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Answer from Petit-Fernand
Hello Emilie, Thank you for sharing your opinion, we're sorry you're disappointed with some of our products, we do our best. Good day, Melina
2
/5
★★☆☆☆
I usually order and never have any problems, I'm very happy, but this year I'm rather fed up with the quality of the labels... they don't detach properly from the backing (they tear or stick very well and everything comes with them...) and the mini labels for the pens are illegible! In short, disappointed...
Laura Bartolini
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Answer from Petit-Fernand
Hello Laura Thank you for sharing your opinion. We are sorry, we will send you back your labels. Please contact us by email at [email protected] Good day, Melina
3
/5
★★★☆☆
Correct delivery times. Parcel tracking problem with La Poste (no information) Delighted with the cans (good quality and nice design) Good presentation of the labels and nice rendering, practical (notebook) Stickers not easy to peel off. I had imagined textile labels in another material (fabric), but the fact that it only sticks to the label is a problem for me, as children can't stand labels on clothes and I remove them all. As a result, I'm not sure where to stick the textile labels. I'm thinking of buying either a textile ink pad or fabric labels to stick on the inside of the garment.
Na
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Answer from Petit-Fernand
Hello Naomi, Thank you for sharing your opinion. We're sorry, but we do specify on our website that the garment stickers are to be stuck on the care and/or brand labels of the garments and not directly on the fabric. Have a nice day, Melina
3
/5
★★★☆☆
The 1st kit I ordered was badly printed... so I signedale6ey the site sent me back a 2nd free kit (better printing, but very average on the sides). Decueque the self-adhesive clothing labels can only be put on the fabric labels and not on the textile itself.
Élodie Lelot
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Answer from Petit-Fernand
Hello Elodie, Thank you for sharing your opinion. Indeed, due to a quality error on the kits, we have sent you another one. Good day, Melina
3
/5
★★★☆☆
I asked to put a happy birthday message on my order of cans and it wasn't done. When I opened the package there was nothing mentioned about it.
Kady Somé
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Answer from Petit-Fernand
Hello Kady We are very sorry that this information was not taken into account on your order. Good day, The C-MonEtiquette team
2
/5
★★☆☆☆
I ordered 70 adhesive labels for my daughter's first day at school on August 4th. 10 arrived in a letter today. I can't tell whether the rest will arrive, as it came by letter without tracking. I now have to label my daughter's documents differently. I certainly won't be ordering a second time. I am very disappointed.
Christina H.
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Answer from Petit-Fernand
Hello, Thank you for your order at Esistmeins.de! We regret that there were problems with your delivery. This is not normal and we invite you to contact our customer service for help at: [email protected]! Mfg, Marylin
3
/5
★★★☆☆
I'm used to your labels, but I'm disappointed with the latest delivery... Labels badly cut and difficult to detach...
Sonia K
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Answer from Petit-Fernand
Hello Madam, Thank you for your message. I'm very sorry to hear that you're having problems with your labels. So that I can help you, would it be possible for you to send us an email at [email protected] ! Good day, Maialen
2
/5
★★☆☆☆
I was very happy with the products when I received them: a gourd, a pouch and labels for clothes. I ordered them for my daughter's first day of school. After only a few days, the gourd slipped out of my 3-year-old daughter's hands and fell to the ground. It's badly damaged and the paint is peeling. I'm disappointed by the quality and will probably buy another one for the new school year. It's a shame.
Camille
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for your message. I'm very sorry to hear that you're having trouble with your gourd. So that I can help you, would it be possible for you to send us an email at [email protected] ! Good day, Maialen
3
/5
★★★☆☆
We have ordered clothing labels before from Petit Fernand and we were very happy with them. Petit Fernand appear to have changed the process or the supplier and the new labels are horrible. They are now covered with some kind of film and it is extremely difficult to remove them from the book they come in. Please go back to how they were because this new shiny film is a real nightmare. **UPDATE** Thank you for coming back to us so promptly. We will reach out directly to the customer service team.
Nico K.
Answer from Petit-Fernand
Hello, We thank you for buying with Petit-Fernand UK! We are sorry, that you had problems with the labels. We did not change supplier or labels, we do indeed improve them. Sometimes it can happen, that they are not cut out right and we apologize if this was your case. It is very rare though and should not happen. We invite you to contact our customer service for help by e-mail to: [email protected] ! Thank you very much ! Wishing you a lovely day, kindly, Marylin
3
/5
★★★☆☆
Unfortunately, a part was missing from the order, which has not yet been delivered (order was on 12.07.) The actual delivery took quite a long time and the link sent to track the delivery did not work (probably because the products come to France). Therefore only 3 stars. However, customer service responded quickly, friendly and adequately to inquiries and the complaint. The quality of the products (label stickers, drinking bottle and lunch box) is good as described. I have not yet tried whether the label stickers can withstand a wash cycle. Addendum from 18.08.: the missing part has still not been delivered.
Birte K.
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Answer from Petit-Fernand
Hello Mrs. Kallerhoff, Thank you for your order at Esistmeins.de and your message! We are pleased that you like the goods and that you are satisfied with our customer service. All orders are produced and dispatched within 48 hours. After that you have to expect 2 - 6 working days with the post office. However, in exceptional cases there may be delays and especially in times of Corona, it may be that the post office also takes a little longer. We apologize if there were any problems with your delivery and will do our best to deliver as quickly as possible to satisfy our customers. Thank you again for your order and have a nice day! Mfg, Marylin
3
/5
★★★☆☆
The labels don't stick very well...even on heat-resistant fabrics...
Mme Gomado Fleur
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Answer from Petit-Fernand
Hello Fleur, Thank you for sharing your opinion. If your labels come unstuck, please write to us at [email protected] so that we can find a solution. See you soon, Melina
3
/5
★★★☆☆
Fast delivery. Average quality, however. The little canvas bag washed out in the first wash. And poor customer service.
Marion
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Answer from Petit-Fernand
Hello Marion, thank you for sharing your opinion. If you have a problem with the canvas bag, please contact our customer service department at [email protected] so that we can find a solution 🙂 See you soon, Melina
3
/5
★★★☆☆
The gourd's lid broke on first impact. And yet it didn't fall off at all. The rest is as I expected
Olivia Cortay Rabot
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Answer from Petit-Fernand
Hello Olivia, thank you for sharing your opinion. Concerning the bottle cap, if you wish to make a complaint, you can do so at [email protected] Good day, Melina
3
/5
★★★☆☆
Hello, I have been ordering for several years now. I have always been satisfied. This year, the order was received promptly as usual. However, the quality of the stickers is not good, they are very difficult to remove from the original backing and are already a little damaged even before I stick them on the objects. In a word, disappointed!
Delphine Noel
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Answer from Petit-Fernand
Hello Delphine, Thank you for sharing your opinion. We're sorry that the labels don't peel off properly. If the problem persists, don't hesitate to write to us at [email protected] so that we can replace them for you. Good day, Melina