/10
★★★★★
based on 126022 reviews published
★★★★★
based on 126022 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received anything to date!!!!!
Hatice S.
Translated review
Answer from Petit-Fernand
Hello, we are sorry to hear that you are still waiting for your order. Such a long delivery time as in your case is really exceptional. I will write you an email immediately so that we can get in touch and find a solution together. Kind regards from France, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
The presentation is very good, but I give it one star because I ordered it with a design that also charged a fee and I only received the labels with the name, I have not made the return because it took a long time to arrive and if I have to return and receive again arrives the day of starting school.
Estefania Molina Bautista
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message. I am sorry to hear about your labels. Indeed, I have reviewed your order and the design and backgrounds chosen are incompatible due to contrast issues. But don't worry, I have sent you an email to propose a solution. Regards, Montse.
1
/5
★☆☆☆☆
We have been ordering for 2 weeks. We have not yet received our order.
Nazan
Translated review
Answer from Petit-Fernand
Hello, we are sorry to hear that you are still waiting for your order. Such a long delivery time as in your case is really exceptional. I will write you an email immediately so that we can get in touch and find a solution together. Kind regards from France, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
Warning! Do not order from them! I ordered several items, and those are stuck at UK customs! Petit-Fernand is asking me to manage now! Even if I already paid taxes and delivery charges to them. Disgusting behaviour before school rush... avoid. As website is .co.uk and customer service number starts at +44, I was not even aware that the items will be posted from outside of UK! Avoid, avoid, avoid'
Agata Z.
Answer from Petit-Fernand
Hello, as explained to you via email, VAT charges and custom charges are different. Custom charges that are now present because the UK is no longer part of the EU, are out of our control unfortunately. I hope you are able to receive your parcel soon!
1
/5
★☆☆☆☆
The labels are beautifully designed and make a good impression. Unfortunately, they don't even stand up to a wash cycle. The labels are everywhere, just not where they should be. I am very disappointed!
Tamara G.
Translated review
Answer from Petit-Fernand
Hello Tamara, We're sorry to hear that the labels are peeling off - of course that shouldn't happen! I'll write you an email right away so that we can get in touch. Yours sincerely, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
Pitiful. My order never arrived, I will never order anything again and I will make sure my acquaintances don't either.
Anaís García Sánchez
Translated review
Answer from Petit-Fernand
Hello Anaís, Thank you for your message. I am sorry that you have not yet received your order. Indeed, I have verified that since you did not receive your first order, your second order was shipped on 08/16, so you are still within the estimated time to receive it (08/30). I hope you will receive your order soon! 🙂 Regards, Montse.
1
/5
★☆☆☆☆
I've not received my order yet!
Cat
Answer from Petit-Fernand
Good afternoon, I have sent you an email regarding your order. Xia
1
/5
★☆☆☆☆
Hello I'm very disappointed with the quality of the labels. I'm used to getting them from you but after the first wash they all come off.
Morgane Savin
Translated review
Answer from Petit-Fernand
Hello Morgane, Thank you for your comment, although I'm sorry to hear that you're having trouble with your labels. I'll send you an email right away so that we can find a solution together. Have a lovely day, Zoé
1
/5
★☆☆☆☆
The labels don't stick, I've tried 2 more times but nothing works, it falls off after washing and sometimes even before.
Laetichat Végé
Translated review
Answer from Petit-Fernand
Hello Laetitia, Thank you for your comment and I'm sorry to read that you're having difficulties with your labels. I'll send you an email right away so that we can find a solution together. A very happy day to you, Zoé
1
/5
★☆☆☆☆
I was not satisfied because they were sticky labels that I wanted to put on school effects and I received labels for clothes.
Stacy Robert
Translated review
Answer from Petit-Fernand
Hello Stacy, Thank you for your order? I see from the details of your order that you have selected iron-on labels for clothing. Feel free to visit our page dedicated to labels for objects right here https://www.c-monetiquette.fr/etiquettes-autocollantes-objets?? Have a great weekend !?? Sarah
1
/5
★☆☆☆☆
I can not give a better opinion as I have not yet received the order. On July 19 they told me that they had sent it to me it would arrive in 2 to 10 working days. I informed them and they told me that I would receive others this week. The week is ending and I'm still waiting, school is about to start and I still don't have the labels.
Lorena Rodriguez Pedrosa
Translated review
Answer from Petit-Fernand
Hi Lorena, Thank you for your message. I am sorry that you have not yet received your order. Indeed, I have verified that your second order was shipped on 8/13, so you are still within the estimated time to receive it (8/27). I hope you will receive your order soon! Regards, Montse.
1
/5
★☆☆☆☆
I haven't received the order I placed 1 month ago.
Alicia
Translated review
Answer from Petit-Fernand
Hello Alicia, Thank you for your message. I am sorry that you have not yet received your order. I have contacted you by email with the status of your order. Regards, Montse.
1
/5
★☆☆☆☆
The stamp has ink all over it and the name is too small to see.
Émilie Zussy
Translated review
Answer from Petit-Fernand
Hello Emilie, Thank you for your feedback. However, I'm not sure what product you're referring to, as we don't offer stamps for sale. I would therefore like to send you an email to discuss this with you. Have a nice day! Sarah
1
/5
★☆☆☆☆
Haven't received it yet?
Carly G.
Answer from Petit-Fernand
Good morning, I will send you a message to solve this problem. Xia
1
/5
★☆☆☆☆
I placed my order a month ago and still have not received it. Very disappointed. I am waiting to receive my order again at no additional cost, and I hope it arrives in the next few days so that I can prepare everything for the new course and change my opinion after being satisfied with my purchase.
Sofía
Translated review
Answer from Petit-Fernand
Hi Sofia, I am sorry that you have not yet received your order. I have reviewed your history and since you did not receive on a first occasion, we have sent your order again at no additional cost. You will probably receive your order early next week 🙂 Regards, Montse.
1
/5
★☆☆☆☆
I haven't received my labels
Sophie
Translated review
Answer from Petit-Fernand
Hello Sophie, I'm sorry to hear that you haven't received your labels? I'll contact you by email to rectify the situation as soon as possible! Have a nice day, Sarah
1
/5
★☆☆☆☆
Never received the goods! So I didn't have a present for my niece's first day at school!
Susanne R.
Translated review
Answer from Petit-Fernand
Hello Mrs. Reichmann, We are sorry to hear that you are still waiting for your order. Such a long delivery time as in your case is really exceptional. I will write you an email immediately so that we can get in touch to find a solution together. With kind regards from France, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
I give one star because I can't not give it, I do so because I never got the labels I asked for.
Kenlla C.
Translated review
Answer from Petit-Fernand
Good morning Kenlla, we are sorry to hear that you have not received your order yet ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ??
1
/5
★☆☆☆☆
The iron-on labels don't stick despite following the instructions for use. I've sent an e-mail and I've had no reply! Not serious
Martine Larregle
Translated review
Answer from Petit-Fernand
Hello , I apologize for the inconvenience. It's not normal for your labels to come off, it must be a faulty batch! We'll get back to you as soon as possible to solve the problem! Good day, Maialen
1
/5
★☆☆☆☆
I never received my order, despite my complaints and your confirmation of reprinting. Your last response was that the mail is delayed. 2 months
Cintia
Translated review
Answer from Petit-Fernand
Hi Cintia, Thank you for your message. I am sorry that you have not received your order yet. Please can you contact us at [email protected] to see what happened with your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
I received a defective personalized water bottle (printing with parts of the design missing). They refunded me half the amount so by their mistake I lost out. They could have/should have offered me a replacement. As of today 24/08/21 I have not received any other proposal/solution via email (as they wrote on their response to my review). So my opinion does not change! I spent 22 euros on the water bottle + shipping costs. They refunded me 11 and I have a water bottle with a piece of print missing!!!
Cha
Translated review
Answer from Petit-Fernand
Good morning, we apologize for this production error ?? I hope the solution found by email will satisfy you ! Have a good day !
1
/5
★☆☆☆☆
My order has not yet arrived
Asia K.
Translated review
Answer from Petit-Fernand
Good morning Asia, we are sorry to hear that you have not received your order yet ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ??
1
/5
★☆☆☆☆
It has been more than 1 month since I placed the order and I have not received it yet.
Meritxell
Translated review
Answer from Petit-Fernand
Hello Meritxell, Thank you for your message. I am sorry that you have not received your order yet. Please can you contact us at [email protected] to see what has happened with your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Order placed on August 7th and to date we are on August 18th still nothing received, it was an order for 120 labels.
Guen77
Translated review
Answer from Petit-Fernand
Hello , Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, the French Post Office cannot meet our deadlines. Please contact us via e-mail to find a solution as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order not received and no news . Very disappointed
Lauryne Darras
Translated review
Answer from Petit-Fernand
Hello , Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, the Post Office is not meeting our deadlines. We have sent you an e-mail so that we can resolve the problem as quickly as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I can't evaluate I still haven't received anything can you please look on your side
Danielle Carminati
Translated review
Answer from Petit-Fernand
Hello , Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, the Post Office is not meeting our deadlines. We have sent you an e-mail so that we can resolve the problem as quickly as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
It's been 11 days since I placed my order and nothing has arrived and they don't even give me a tracking number to know if it has been lost. I have ordered it a lot of times and I don't know why they don't give it to me, they just tell me to wait and wait and wait for it to arrive....
Inmaculada García Martos
Translated review
Answer from Petit-Fernand
Hello Inmaculada, Thank you for your message. I am sorry that you have not received your order yet. Please can you contact us at [email protected] to see what happened with your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Normally satisfied with c-monetiquette products, I was very disappointed that 2 items were missing from my paid order....
Brun Lefaucheur Audrey
Translated review
Answer from Petit-Fernand
Hello Audrey, I'm sorry for the inconvenience. We have contacted you to find a solution. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very unhappy, as I placed my first order and still have not received it after 15 days of ordering. I hope to receive it as soon as possible after making my complaints, otherwise I will have to take action.
Isabel Montero Mendez
Translated review
Answer from Petit-Fernand
Hi Isabel, Thank you for your message. We have addressed your complaint and your new order is on its way! I hope you receive it soon! Have a nice day, Montse.
1
/5
★☆☆☆☆
For the moment I can not note because I have not received ??
Jessica Jouenne
Translated review
Answer from Petit-Fernand
Hello Jessica, Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, the Post Office does not respect our deadlines. I can confirm that your order was returned on 14/08. Have a nice day, Maialen