/10
★★★★★
based on 126853 reviews published
★★★★★
based on 126853 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I've been ordering every year for the past 5 years and have never been disappointed. My last order was very disappointing: the number of labels in the batches had to be changed and no longer really corresponded to the needs of the school, and the quality was no longer the same (difficult to peel off, crumbling corners). I hope the labels will last the year, but I'm doubtful! In short, I'm going to have to find another label supplier because I'm so disappointed.
Sandra
Translated review
Answer from Petit-Fernand
Hi Sandra, Thank you for your comment, although I'm very sorry to hear about your disappointment. I will send you an email as soon as possible so that we can find a solution together. Have a lovely weekend, Zoé
1
/5
★☆☆☆☆
The labels have a very nice design. However, ironing the labels on turned out to be a very hair-raising occasion! On the one hand, the labels don't hold properly despite the specified heat and when they do hold, they tear everywhere and the sticker literally rips apart. Too bad about the money and the nerves!
Vanessa
Translated review
Answer from Petit-Fernand
Hello Vanessa, We're sorry to hear that the labels are peeling off - of course that shouldn't happen! I'll write you an email right away so that we can get in touch. Yours sincerely, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
I have been waiting 1 month for my order to arrive...no one will tell me where it is. I paid about 40 and it still hasn't arrived.... very upset.
Pepi Gil Rodriguez
Translated review
Answer from Petit-Fernand
Hi Pepi, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I placed an order on July 26 and still have not received it. Very unhappy with the service.
Rocio
Translated review
Answer from Petit-Fernand
Hi Rocio, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I placed an order in July. It still hasn't arrived. I had to claim it and it still hasn't arrived either.
Patricia Cimarra Moreno
Translated review
Answer from Petit-Fernand
Hi Patricia, Thank you for your message. I am sorry that you did not receive your order. I have sent you an email with the status of the second order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I placed my order as every year and in less than 9 hours I realized that I had made a mistake in the choice of my stickers, I sent 2 mails to your customer service address since you do not have a phone number for this purpose. I received before the answer that the order was on its way than the answer from customer service, something that I find ironic!!!! Or at least surprising. And then you send me mails to apologize with a 15% discount on my next purchase, laughable when you periodically send me mails with similar discounts. I think that the customer service is very little agile, well? Not at all. I will have to place an order to reorder the stickers that I made a mistake but it will be the last one, I will look for other options.
Serena Perez
Translated review
Answer from Petit-Fernand
Hello Serena, I am sorry you had a bad experience with us. Indeed, these days we have a lot of orders so it takes us a while to respond to all messages. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
Hello, well in 13 /14 days I have not received my order was to add to a gift for a newborn. It never arrived no matter how many times I claimed it and they refunded me and I was left without my labels for the baby. So, as much as I like the site, I can't give a good rating for customer service. I would have loved to receive it because it was beautiful.
Belén Plaza Freire
Translated review
Answer from Petit-Fernand
Hi Belen, I am sorry you did not receive your order. We are indeed considering partnering with a shipping company because sometimes Correos takes a long time. Regards, Montse.
1
/5
★☆☆☆☆
My July 15 order has not yet arrived
Fausta
Translated review
Answer from Petit-Fernand
Good morning Fausta, we are sorry to hear that you have not received your order yet ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ??
1
/5
★☆☆☆☆
I have not received anything to date!!!!!
Hatice S.
Translated review
Answer from Petit-Fernand
Hello, we are sorry to hear that you are still waiting for your order. Such a long delivery time as in your case is really exceptional. I will write you an email immediately so that we can get in touch and find a solution together. Kind regards from France, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
The presentation is very good, but I give it one star because I ordered it with a design that also charged a fee and I only received the labels with the name, I have not made the return because it took a long time to arrive and if I have to return and receive again arrives the day of starting school.
Estefania Molina Bautista
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message. I am sorry to hear about your labels. Indeed, I have reviewed your order and the design and backgrounds chosen are incompatible due to contrast issues. But don't worry, I have sent you an email to propose a solution. Regards, Montse.
1
/5
★☆☆☆☆
We have been ordering for 2 weeks. We have not yet received our order.
Nazan
Translated review
Answer from Petit-Fernand
Hello, we are sorry to hear that you are still waiting for your order. Such a long delivery time as in your case is really exceptional. I will write you an email immediately so that we can get in touch and find a solution together. Kind regards from France, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
Warning! Do not order from them! I ordered several items, and those are stuck at UK customs! Petit-Fernand is asking me to manage now! Even if I already paid taxes and delivery charges to them. Disgusting behaviour before school rush... avoid. As website is .co.uk and customer service number starts at +44, I was not even aware that the items will be posted from outside of UK! Avoid, avoid, avoid'
Agata Z.
Answer from Petit-Fernand
Hello, as explained to you via email, VAT charges and custom charges are different. Custom charges that are now present because the UK is no longer part of the EU, are out of our control unfortunately. I hope you are able to receive your parcel soon!
1
/5
★☆☆☆☆
The labels are beautifully designed and make a good impression. Unfortunately, they don't even stand up to a wash cycle. The labels are everywhere, just not where they should be. I am very disappointed!
Tamara G.
Translated review
Answer from Petit-Fernand
Hello Tamara, We're sorry to hear that the labels are peeling off - of course that shouldn't happen! I'll write you an email right away so that we can get in touch. Yours sincerely, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
Pitiful. My order never arrived, I will never order anything again and I will make sure my acquaintances don't either.
Anaís García Sánchez
Translated review
Answer from Petit-Fernand
Hello Anaís, Thank you for your message. I am sorry that you have not yet received your order. Indeed, I have verified that since you did not receive your first order, your second order was shipped on 08/16, so you are still within the estimated time to receive it (08/30). I hope you will receive your order soon! 🙂 Regards, Montse.
1
/5
★☆☆☆☆
I've not received my order yet!
Cat
Answer from Petit-Fernand
Good afternoon, I have sent you an email regarding your order. Xia
1
/5
★☆☆☆☆
Hello I'm very disappointed with the quality of the labels. I'm used to getting them from you but after the first wash they all come off.
Morgane Savin
Translated review
Answer from Petit-Fernand
Hello Morgane, Thank you for your comment, although I'm sorry to hear that you're having trouble with your labels. I'll send you an email right away so that we can find a solution together. Have a lovely day, Zoé
1
/5
★☆☆☆☆
The labels don't stick, I've tried 2 more times but nothing works, it falls off after washing and sometimes even before.
Laetichat Végé
Translated review
Answer from Petit-Fernand
Hello Laetitia, Thank you for your comment and I'm sorry to read that you're having difficulties with your labels. I'll send you an email right away so that we can find a solution together. A very happy day to you, Zoé
1
/5
★☆☆☆☆
I was not satisfied because they were sticky labels that I wanted to put on school effects and I received labels for clothes.
Stacy Robert
Translated review
Answer from Petit-Fernand
Hello Stacy, Thank you for your order? I see from the details of your order that you have selected iron-on labels for clothing. Feel free to visit our page dedicated to labels for objects right here https://www.c-monetiquette.fr/etiquettes-autocollantes-objets?? Have a great weekend !?? Sarah
1
/5
★☆☆☆☆
I can not give a better opinion as I have not yet received the order. On July 19 they told me that they had sent it to me it would arrive in 2 to 10 working days. I informed them and they told me that I would receive others this week. The week is ending and I'm still waiting, school is about to start and I still don't have the labels.
Lorena Rodriguez Pedrosa
Translated review
Answer from Petit-Fernand
Hi Lorena, Thank you for your message. I am sorry that you have not yet received your order. Indeed, I have verified that your second order was shipped on 8/13, so you are still within the estimated time to receive it (8/27). I hope you will receive your order soon! Regards, Montse.
1
/5
★☆☆☆☆
I haven't received the order I placed 1 month ago.
Alicia
Translated review
Answer from Petit-Fernand
Hello Alicia, Thank you for your message. I am sorry that you have not yet received your order. I have contacted you by email with the status of your order. Regards, Montse.
1
/5
★☆☆☆☆
The stamp has ink all over it and the name is too small to see.
Émilie Zussy
Translated review
Answer from Petit-Fernand
Hello Emilie, Thank you for your feedback. However, I'm not sure what product you're referring to, as we don't offer stamps for sale. I would therefore like to send you an email to discuss this with you. Have a nice day! Sarah
1
/5
★☆☆☆☆
Haven't received it yet?
Carly G.
Answer from Petit-Fernand
Good morning, I will send you a message to solve this problem. Xia
1
/5
★☆☆☆☆
I placed my order a month ago and still have not received it. Very disappointed. I am waiting to receive my order again at no additional cost, and I hope it arrives in the next few days so that I can prepare everything for the new course and change my opinion after being satisfied with my purchase.
Sofía
Translated review
Answer from Petit-Fernand
Hi Sofia, I am sorry that you have not yet received your order. I have reviewed your history and since you did not receive on a first occasion, we have sent your order again at no additional cost. You will probably receive your order early next week 🙂 Regards, Montse.
1
/5
★☆☆☆☆
I haven't received my labels
Sophie
Translated review
Answer from Petit-Fernand
Hello Sophie, I'm sorry to hear that you haven't received your labels? I'll contact you by email to rectify the situation as soon as possible! Have a nice day, Sarah
1
/5
★☆☆☆☆
Never received the goods! So I didn't have a present for my niece's first day at school!
Susanne R.
Translated review
Answer from Petit-Fernand
Hello Mrs. Reichmann, We are sorry to hear that you are still waiting for your order. Such a long delivery time as in your case is really exceptional. I will write you an email immediately so that we can get in touch to find a solution together. With kind regards from France, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
I give one star because I can't not give it, I do so because I never got the labels I asked for.
Kenlla C.
Translated review
Answer from Petit-Fernand
Good morning Kenlla, we are sorry to hear that you have not received your order yet ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ??
1
/5
★☆☆☆☆
The iron-on labels don't stick despite following the instructions for use. I've sent an e-mail and I've had no reply! Not serious
Martine Larregle
Translated review
Answer from Petit-Fernand
Hello , I apologize for the inconvenience. It's not normal for your labels to come off, it must be a faulty batch! We'll get back to you as soon as possible to solve the problem! Good day, Maialen
1
/5
★☆☆☆☆
I never received my order, despite my complaints and your confirmation of reprinting. Your last response was that the mail is delayed. 2 months
Cintia
Translated review
Answer from Petit-Fernand
Hi Cintia, Thank you for your message. I am sorry that you have not received your order yet. Please can you contact us at [email protected] to see what happened with your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
I received a defective personalized water bottle (printing with parts of the design missing). They refunded me half the amount so by their mistake I lost out. They could have/should have offered me a replacement. As of today 24/08/21 I have not received any other proposal/solution via email (as they wrote on their response to my review). So my opinion does not change! I spent 22 euros on the water bottle + shipping costs. They refunded me 11 and I have a water bottle with a piece of print missing!!!
Cha
Translated review
Answer from Petit-Fernand
Good morning, we apologize for this production error ?? I hope the solution found by email will satisfy you ! Have a good day !
1
/5
★☆☆☆☆
My order has not yet arrived
Asia K.
Translated review
Answer from Petit-Fernand
Good morning Asia, we are sorry to hear that you have not received your order yet ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ??