English
★★★★★
based on 52220 reviews published
Summary of reviews
The online store Petit-Fernand consistently impresses customers with the durability and quality of its adhesive labels, which remain intact through multiple washes and tumble drying. Many users highlight the fast shipping as a standout feature, often receiving their orders quicker than expected, which enhances their overall shopping experience. The customization options available for labels and water bottles are noted for their aesthetic appeal, making them both practical and visually pleasing, particularly for children's items.
Latest neutral customer reviews
0 : Font too small
We are sorry that the rendering of your labels does not meet your expectations.
We do everything on our site to allow you to visualize the final result.
It is with regret that we note that in your case this has not been sufficient 😔
We remain available if needed.
Have a nice day,
C-MonEtiquette
I'm so disappointed, the little cherries are starting to fade! I love the concept but really for the price I'm disgusted! I've only washed it by hand 3 times and without rubbing the outside. If I had known, I wouldn't have bought it! It's a shame because I love your site.
The quality of our products is essential to us. Therefore, the illustrations on your water bottle should not fade as you describe.
To assist you in this situation, our customer service has just contacted you!
Have a nice day,
Camille C-MonEtiquette
2: Label quality is very good, however despite the extra cost for express delivery, it was not only not delivered on time but to a different pickup point. Running around the city for a standard envelope upset me. The outer envelope was disgusting but despite that, the product quality is impeccable. Only the delivery is not good. Best regards
We are sorry for this delivery delay 😔
If you notice any anomalies with your labels, please do not hesitate to contact our customer service so we can assist you!
Have a nice day,
Camille C-MonEtiquette
0: Ordering labels for clothing. The peeling off of the labels is difficult in the booklet.
We sincerely apologize for this cutting defect. Our customer service has just contacted you to offer a solution as soon as possible! 😊
Have a nice day,
Camille C-MonEtiquette
This is the 2nd time I order personalized mugs for my grandchildren. Completely satisfied upon receiving the first one, but that's not the case this time. The screen printing is partially flawed. The end of the design is blistered and I don't think it will withstand washing, and I regret it because this site seemed safe and serious to me. Fast shipping, careful packaging.
Thank you for taking the time to give us feedback!
We are sincerely sorry to hear about this manufacturing defect. It is not normal for the result of your order to be as you described.
To assist you, we have just contacted you 😊
Have a nice day,
Camille C-MonEtiquette
I am disappointed that I could not benefit from a promo code that was valid at the time of the order.
We are sorry that the offer could not be applied to your order 😔 Many offers will be available soon, allowing you to benefit from a new discount!
Have a nice day,
Camille C-MonEtiquette
The labels are pretty, but those meant to withstand washing came off after the first wash at 30 degrees. Disappointed.
Thank you for sharing this information with us. Your iron-on labels should not come off like that after washing.
In order to understand what might have happened and offer you a solution, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
Longer than announced
We are very sorry to hear that your order has been delayed by the carrier.
We hope you enjoyed the products you received!
Have a nice day,
Camille C-MonEtiquette
Everything was ok, but too expensive for further orders.
Thank you for your feedback.
We offer special offers very regularly in order to limit costs.
Have a nice day,
Customer service EsIstMeins
The labels are badly cut. A real pain to detach from their backing.
Following your message, we contacted you by phone and e-mail to help you.
We are very sorry that your labels are difficult to remove from their holders. It must be due to a cutting defect in your product.
Have a nice day,
Camille C-MonEtiquette
It took a very long time to receive the order. The labels are very difficult to remove from the foil and tear. Very unfortunate, I will not be ordering again
Is all a great product and arrived in good time bit this batch of stickers is very difficult to remove from the pages so they end up coming off with damaged or wrinkled edges which makes it harder to stick them to the garments long term. This is my 4th or so order from this company over the last few years and the first time this has happened so I’m hoping this is just a one off fault with my order.
I’m sorry to hear about the issue with your stickers. I’ll contact you via email to assist you in resolving this.
Thank you for your understanding!
Chiara, Petit-Fernand
I ordered clothing labels. As soon as the garment is washed, they peel off and stick everywhere and anywhere. Not resistant to washing.
We're sorry to read your message.
Our labels are specially designed to withstand repeated washing.
To help you in this situation, we've just got in touch with you! 😊
Have a nice day,
Camille C-MonEtiquette
The quality is not bad, but they took a long time to send them, they sent it to me and the transport company lost it, and even though I told them, they didn't pay attention to me until a week later.
We are sorry for this delivery delay. However, we hope that everything is to your liking as far as our products are concerned.
I remain available for anything by phone or email 😊
Good day,
Camille Petit-Fernand
Too difficult to remove the label from the backing
Thank you for letting us know about the problem you're having with your labels.
They shouldn't be so difficult to remove from their backing.
We've just contacted you to help! 😊
Have a nice day,
Camille C-MonEtiquette
Delay problems, but I received my order as I wished. I'll have to wait and see how long the labels last.
We are very sorry for the delay in delivery.
We hope that despite this, the products you have received meet your expectations!
Have a nice day,
Camille C-MonEtiquette
The order was fine, as usual, but the delivery was bad. It no longer arrives directly to my mailbox, I have to go to a collection point and the envelope arrived very dirty and damaged and they could not deliver it to me. It took me a week to be able to pick it up....
Thank you for your message, we are delighted that you like them !
As for our shipping methods, we changed them for a faster delivery. From now on, they can be sent to a SEUR collection point or to your home with SEUR 🙂
Good day,
Camille Petit-Fernand
Good products. Despite a chaotic order delivery, the experience remains positive thanks to an available after-sales team that acted very quickly.
We are very sorry for the delay in delivery.
We hope that the products you have received meet your expectations.
It was a pleasure to help you! 😊
Have a nice day,
Camille C-MonEtiquette
The inscription ' n ' ' is not representative of what I received letters too large compared to the model
Thank you for your feedback, it's very important to us.
We try to make the visual of our site as close as possible to reality. We're sorry if a difference appears on your order...
We'll pass on your message to the relevant department 🙂
Have a nice day,
Camille C-MonEtiquette
Perfect
We're delighted you like our products! 🥰
Have a nice day,
Camille C-MonEtiquette
Hard-to-peel labels
Thank you for letting us know about the problem with your labels.
They should not be difficult to remove from your stand. We've just contacted you to help you as soon as possible 🙂
Have a nice day,
Camille C-MonEtiquette
The quality is okay, but it differs from the online preview, so I'm not satisfied.
Thank you for your feedback. Could you please get back to us and explain why you are not satisfied with the preview? I would be delighted to hear your opinion.
Have a nice day,
Customer service EsIstMeins
Nice design, but too small in my opinion. Not convinced by the fact that you only have to stick them on the labels, fortunately they also stick directly on the clothes.
Thank you for your comment.
Our self-adhesive clothing labels can be applied to existing labels on your clothes for optimum hold. Once they've been applied in this way, they'll stand up to many washes 🙂
Have a nice day,
Camille C-MonEtiquette
Delivery a little long
We're sorry to hear that the delivery of your order has been delayed.
We hope, however, that the products received meet your expectations! 😊
Have a nice day,
Camille C-MonEtiquette
The labels are beautiful and have arrived! On the other hand, I'm a bit disappointed with the rendering, as several of them peeled off after just one wash.
Thank you for your feedback.
It's not normal for your labels to come off in the first wash. They're designed for long-term resistance.
Our teams have just contacted you to help you as soon as possible. 😊
Have a nice day,
Camille C-MonEtiquette
Labels don't fit
We're sorry to read your message.
It's not normal for your labels to come off, as they are designed to last over time.
The quality of our products is our priority! We have contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
Nice labels, but very small, contrary to the appearance on the presentation paper.
Thank you for your feedback.
We are sorry that the size of your labels does not correspond to your expectations. We try to provide as much detail as possible on our site (size, shape...) so that you can get a better idea of the final result.
We value your feedback!
Have a nice day!
Camille C-MonEtiquette
I'm used to buying these labels, and I've never had a problem, but it's the last time I ordered labels that I've lost at least half of my order.
Thank you for your feedback and our telephone conversation.
We're sorry about the problem with the cutting of your labels and hope that the replacement labels we're sending you this time meet your expectations 😊
Have a nice day,
Camille C-MonEtiquette
I simply order fabric labels to sew on and receive paper labels to glue on.
We're sorry for the confusion. We don't offer sew-on labels on our website.
For garments, however, you can find our iron-on labels or our self-adhesive garment labels, which you can stick onto existing labels.
Have a nice day,
Camille C-MonEtiquette
The design starts to crumble after 3 weeks of use. And this despite hand-washing only.
The labels are very pretty! But the parcel was damaged and so were some of the labels.
We are very sorry that your order arrived damaged.
We have just contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
The labels are practical because they can be ironed on, but after 3 washes they come off...
I ordered a water bottle in October and I am very disappointed with this product which leaks, every day I find my daughter's bag soaked. Really disappointed considering the price of the bottle, I don't recommend it.
Beautiful graphically and in size but many do not come off. It is necessary to cut them out by hand
Delivery to a point relais 40km from my home instead of the point relais located a few kms from my home because the parcel was incorrectly labelled (according to chronopost).
Some self-adhesive labels for clothing have peeled off
This is the 3rd or 4th time I've ordered adhesive labels... each time I've noticed more and more that the labels are becoming increasingly difficult to remove. I have quite a lot to do with it. Otherwise, they are very lovingly designed and you can choose totally beautiful motifs and colors.
My order was incomplete. I never heard back from the after-sales service. But the labels I received are great!
Sono 3 anni che acquisto queste etichette e ho notato una diminuzione della colla per restare attaccate, soprattutto nelle etichette da stirare. Ora con 2 lavaggi a 40° si staccano completamente e sinceramente sono rimasta un po' delusa, infatti le ultime che ho comprato sono solo adesive da mettere sulle etichette, mi sembra che quelle per ora tengano. Per il resto mi piacciono e le trovo pratiche
Labels that wash off