/10
★★★★★
based on 126852 reviews published
★★★★★
based on 126852 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It has been more than 1 month since I placed the order and I have not received it yet.
Meritxell
Translated review
Answer from Petit-Fernand
Hello Meritxell, Thank you for your message. I am sorry that you have not received your order yet. Please can you contact us at [email protected] to see what has happened with your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Order placed on August 7th and to date we are on August 18th still nothing received, it was an order for 120 labels.
Guen77
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Answer from Petit-Fernand
Hello , Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, the French Post Office cannot meet our deadlines. Please contact us via e-mail to find a solution as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order not received and no news . Very disappointed
Lauryne Darras
Translated review
Answer from Petit-Fernand
Hello , Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, the Post Office is not meeting our deadlines. We have sent you an e-mail so that we can resolve the problem as quickly as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I can't evaluate I still haven't received anything can you please look on your side
Danielle Carminati
Translated review
Answer from Petit-Fernand
Hello , Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, the Post Office is not meeting our deadlines. We have sent you an e-mail so that we can resolve the problem as quickly as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
It's been 11 days since I placed my order and nothing has arrived and they don't even give me a tracking number to know if it has been lost. I have ordered it a lot of times and I don't know why they don't give it to me, they just tell me to wait and wait and wait for it to arrive....
Inmaculada García Martos
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Answer from Petit-Fernand
Hello Inmaculada, Thank you for your message. I am sorry that you have not received your order yet. Please can you contact us at [email protected] to see what happened with your order. Good afternoon, Montse.
1
/5
★☆☆☆☆
Normally satisfied with c-monetiquette products, I was very disappointed that 2 items were missing from my paid order....
Brun Lefaucheur Audrey
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Answer from Petit-Fernand
Hello Audrey, I'm sorry for the inconvenience. We have contacted you to find a solution. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very unhappy, as I placed my first order and still have not received it after 15 days of ordering. I hope to receive it as soon as possible after making my complaints, otherwise I will have to take action.
Isabel Montero Mendez
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Answer from Petit-Fernand
Hi Isabel, Thank you for your message. We have addressed your complaint and your new order is on its way! I hope you receive it soon! Have a nice day, Montse.
1
/5
★☆☆☆☆
For the moment I can not note because I have not received ??
Jessica Jouenne
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Answer from Petit-Fernand
Hello Jessica, Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, the Post Office does not respect our deadlines. I can confirm that your order was returned on 14/08. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received my last order
Ejackson
Answer from Petit-Fernand
Hello, I will send you an email to find a solution 🙂 Xia
1
/5
★☆☆☆☆
I still have not received the order, it has been more than a month. I find it really unfair.
Elena M.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? We have sent an email to confirm the shipping address and so resend the order if there is a need ?? See you soon !?
1
/5
★☆☆☆☆
This is the 2nd year I've ordered, very pretty and practical label. Fast shipping, no worries. Perfect
Jess
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Answer from Petit-Fernand
Hello Jess, Thank you for your review 😉 Please rate again! Have a nice day, Maialen
1
/5
★☆☆☆☆
I did not receive my order, I would like a refund, it is impossible for me to follow the arrival of my mail by post, and no options allowed me to contact you directly! I am reachable on my phone number cordially
Olivia Mouangassa
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Answer from Petit-Fernand
Hello , Please accept our sincere apologies for the delay. I can confirm that your order was returned on 19/08. Have a nice day, Maialen
1
/5
★☆☆☆☆
Impossible to contact technical support, order never received, I am extremely dissatisfied!!!! I'm waiting for you to get back to me, otherwise I'll be taking further steps with the authorities.
Amélie Casado-revertegat
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Answer from Petit-Fernand
Hello Amélie? We are very sorry! We have contacted you via email, to confirm your address and resend the order if necessary? See you soon!
1
/5
★☆☆☆☆
I have never had problems with the delivery of orders, but this time it has not arrived and they have not given me any solution yet.
Alicia Mejias
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Answer from Petit-Fernand
Hi Alicia, I am sorry that you have not received your order yet. I have sent you an email with the order status to look for a solution! 🙂 Good day! Montse.
1
/5
★☆☆☆☆
I am not satisfied although I continue to buy... why? Because it's misleading advertising for me... It says no shipping costs when you take a batch of labels here and there, and then when it's time to pay, bim, they charge shipping costs... !!!! This has happened to me several times, so I'm really going to end up buying elsewhere...
Crysn
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Answer from Petit-Fernand
Hello Christelle! Thank you for your loyalty? Shipping is free for all our labels! When an item is added, shipping costs are 6 ??
1
/5
★☆☆☆☆
I have not received the order yet for almost 3 weeks....
Encarna Crespo
Translated review
Answer from Petit-Fernand
Hi Encarna, I am sorry that you have not received your order yet. I have sent you an email with the order status to find a solution! 🙂 Good day! Montse.
1
/5
★☆☆☆☆
I haven't received my order yet which I placed 10 days ago, but you are asking me for feedback which is a big worry
Anon
Answer from Petit-Fernand
Hi Claire, I will send you an email to discuss your order. Xia
1
/5
★☆☆☆☆
Dear Sir/Madam, Following my purchase of your labels, I am really disappointed because the labels come off in the first wash, whereas normally they last a little longer, especially for the colonies. My daughters got back their clothes without labels or with labels stuck on their clothes, on the suitcase or anywhere else. They were stuck anywhere. Sincerely, Houria BENAMROUCHE
Sabrina
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Answer from Petit-Fernand
Hello Sabrina, thank you for your message...? We're sorry to hear that, but we've contacted you to get more information so we can find a solution for you! Have a nice day?
1
/5
★☆☆☆☆
Still waiting to receive my order placed 15 days ago
Stephanie Mkw
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Answer from Petit-Fernand
Hello Stéphanie! Sorry for the delay, I hope the second shipment will arrive soon! Have a nice day?
1
/5
★☆☆☆☆
Don't be fooled by their 48 dispatch promise, it will take up to 10 working days to arrive post dispatch!! The website and ordering process does not warn of this!!!
Adam
Answer from Petit-Fernand
As discussed on the telephone and by email, we dispatch within 48 hrs of the order being placed, whilst delivery takes longer because it is from France, therefore taking slightly longer than from the UK. Hope you receive your order soon 🙂
1
/5
★☆☆☆☆
The customer service is very poor and offers no solution. They reply quickly but don't read the whole email. You can tell they are copy-pasting. The labels are not there even though I ordered them well in advance. On the website they should mention exactly how long it takes, so exactly until they write in how many days they will be pressed and sent. And don't blame the post office. I will never order here again and will not recommend it to others.
Viridiana C.
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Answer from Petit-Fernand
Hello Mrs. Canseco, we have already been in email contact a few times. I am sorry that you have had to wait longer for your order. Unfortunately, we have no influence on the delivery times of Deutsche Post. Our customer service tries to respond quickly to all requests despite the increasing number of orders at the start of the school year. Thank you for your understanding. I am pleased that we were able to find a joint solution by e-mail and wish you a nice day? With kind regards from Bordeaux, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
Still awaiting delivery
Mrs L.
Answer from Petit-Fernand
Good afternoon, I am sorry you have not yet received your order. I will send you a message to discuss your order. Xia
1
/5
★☆☆☆☆
I followed the instructions carefully, but unfortunately the labels don't hold at all.
Simona
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Answer from Petit-Fernand
Hello Simona, We are sorry to hear that our labels are causing you problems. I will write you an email immediately so that we can get in touch. With kind regards from France, Maïté
1
/5
★☆☆☆☆
Order never received
Elodie Boucherie
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Answer from Petit-Fernand
Hello Elodie! This is not normal? I have sent you an email to confirm your delivery address, so that we can find a quick solution for you! See you soon?
1
/5
★☆☆☆☆
Sent my labels to France despite being give a UK address and unhelpful customer service.
Pamela L.
Answer from Petit-Fernand
Hi Pamela, As we have discussed by email, I explained to you that the address in France is our company and your labels were shipped to the address you provided in the UK. Xia
1
/5
★☆☆☆☆
Order not received. No customer service number
Bérénice
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Answer from Petit-Fernand
Hello Berenice, we're sorry your order has been delayed! We hope the second shipment will arrive soon! ?? Have a nice day ?
1
/5
★☆☆☆☆
I didn't receive my order number 4000885856,so I can write any review
Erica O.
Answer from Petit-Fernand
Good afternoon Erica, I will send you a private message to discuss about your order and find a solution. Xia
1
/5
★☆☆☆☆
As of today, I'm still waiting for the order...I thought it would take less time and I've been waiting for almost two months already.
Soraya Ranchal
Translated review
Answer from Petit-Fernand
Hi Soraya, Thank you for your message. I am sorry that you have not received your order yet. I have sent you a message with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
Paid immediately but my delivery never arrived
Jasmin B.
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Answer from Petit-Fernand
Hello Mrs. Braun, we are sorry that you have been waiting a long time for your order. I have just replied to your e-mail and hope that we can quickly find a solution that will satisfy you. Yours sincerely from France, Maïté from Esistmeins
1
/5
★☆☆☆☆
We have not received the parcel.
Géraldine Clément
Translated review
Answer from Petit-Fernand
Hello Géraldine, we're sorry to hear that your order hasn't arrived yet? We have sent you an e-mail to confirm your delivery address so that we can send it to you if necessary? Have a nice day?