/10
★★★★★
based on 129305 reviews published
★★★★★
based on 129305 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It's been 3 weeks since I ordered 2 sets of labels and I still haven't received anything... I'm really disappointed, even though your labels were recommended to me... 50 wastes...
Deborah
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Answer from Petit-Fernand
Hello Deborah, Thank you for your comment, this is indeed not normal. I'll send you an email right away so that we can find a solution together. A very nice day to you, Zoé
1
/5
★☆☆☆☆
I can't get in touch with you! I never received the labels because there was an address problem... impossible to contact you to explain the problem.
Céline B
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Answer from Petit-Fernand
Hello Céline, Thank you for your comment. We can be reached by phone or email 🙂 I'll send you an email right away so that we can find a solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
The labels were delivered with the wrong first names.
Maria-emilia F.
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Answer from Petit-Fernand
Hello, thank you for your message. We are very sorry for this error. We have contacted you by email to resolve this issue. Have a nice day, Sarah
1
/5
★☆☆☆☆
Unfortunately, after more than 3 weeks, no goods have arrived! What a pity!
Nina E.
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Answer from Petit-Fernand
Hello Mrs. Erdmann, We are sorry that you have been waiting a long time for your order. I have just replied to your email and hope that we can quickly find a solution that will satisfy you. Yours sincerely from France, Sarah from Esistmeins
1
/5
★☆☆☆☆
My last order incomplete and still no return. It's not working. I hope to receive my complete order very soon. Mrs rodrigot
Rodrigot
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Answer from Petit-Fernand
Hello Caroline, I'm sorry that your order did not arrive complete. I hope that the solution provided by our service suits you. Have a nice day, Zoé
1
/5
★☆☆☆☆
Always faithful to your labels are 5 years I have been your customer, this year the disappointment was very high. Made purchase on July 29 waited almost a month written and rewritten for explanations and my order never arrived. Unfortunately, I have not even received clarification on the case
Ilaria
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Answer from Petit-Fernand
Good morning Ilaria, we are sorry to hear that you have not yet received your order ? We have sent you an email to confirm your shipping address and so find a solution ! See you soon ??
1
/5
★☆☆☆☆
Very disappointed! Great choice of patterns, colors, fonts, the kids are happy to choose and fast shipping, very nice rendering and with little stickers as a gift! But it wasn't specified before purchase that iron-on clothing labels must, to adhere properly, be ironed not on the inside of the garment itself, as is usually the case, but on an inner garment label (otherwise it won't adhere). But you need to have a sufficiently large label on the inside of the garment, at least as large as the name label, which is far from always being the case... The result: name tags that stick out of the garment tags (or, in the absence of a garment tag, are ironed directly onto the fabric of the garment's interior) and don't hold at all! They've all fallen off! But I'm used to clothes labels, it's never happened to me before. What's more, you have to iron the labels at a certain heat to fix them, but more and more irons are equipped with "smart technology", which regulates the iron's temperature by itself according to the fabric, without you having any control over the setting... In short, more than 20 thrown in the garbage can 🙁 This concerns, as I explain, clothing labels, pencil labels are perhaps less of a problem... 11/09/21 : Hi Zoé, to come back to your answer of 26/08/21 to my comment, the labels didn't stick even if I stuck them directly on the fabric of the clothes on the one hand, and on the other hand it's clearly stated in the booklet that comes with the labels that you have to stick them on the labels of the clothes (that didn't stick either). Yet I'm used to clothing labels, if I may say so (3 children...) and with the other brands I tested, they held very well, even after numerous machine washes. Here, the labels fell off before I'd even had time to machine-wash them once...
Rebecca
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Answer from Petit-Fernand
Hello Rebecca, Thank you for your comment. Iron-on labels are not stuck on the inner labels but directly on the fabric (natural fiber) of the garment, which differentiates them from self-adhesive labels that are stuck on the garment label. Don't hesitate to send us an e-mail if this technique still doesn't work. Have a nice day, Zoé
1
/5
★☆☆☆☆
I haven't received the labels a week before the start of the school year and it's not possible to make a complaint on your website.
Aurelie Rodrigues
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Answer from Petit-Fernand
Hello Aurélie, Thank you for your comment and I'm sorry to read that you didn't receive your order although we shipped it within 24h. We do take complaints by email at [email protected] 🙂 I will send you an email as soon as possible so that we can find a solution. Have a nice day, Zoé
1
/5
★☆☆☆☆
The labels didn't hold up in the first wash, only the self-adhesive ones remained.
Noémie
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Answer from Petit-Fernand
Hello Noémie, Thank you for your comment, although I'm sorry to read that you're experiencing difficulties with your labels. I'll send you an email right away so that we can find a solution together. A very nice day to you, Zoé
1
/5
★☆☆☆☆
An order placed on August 12 not received, I contact customer service and was told to wait until September 27 ... and then we'll see !!!! Really not serious, to flee! I'm going back to the a-qui-s site, they're more serious !!!
Sabrina
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Answer from Petit-Fernand
Hello Sabrina, Thank you for your feedback, of course we meant August 27 as we specified in our email 🙂 I hope you'll receive it before then. Very nice day to you, Zoé
1
/5
★☆☆☆☆
I still haven't received my order
Siti Fatouma Aboubacar
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Answer from Petit-Fernand
Hello, I thank you for your comment and hope that the solution provided by our services will suit you 🙂 Have a lovely day, Zoé
1
/5
★☆☆☆☆
Order never received! Waiting for a return following a complaint,
Marylene Dulier
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Answer from Petit-Fernand
Hello Marylene, Thank you for your comment and I hope that the solution provided by our services suits you 🙂 A very nice day to you, Zoé
1
/5
★☆☆☆☆
Order not received, I'm waiting for my email to be returned by customer service.
Natacha Fantuz
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Answer from Petit-Fernand
Hello Natacha, Thank you for your comment. My colleague has indeed given you an initial response and will get back to you in the morning to find a solution 🙂 Have a lovely day, Zoé
1
/5
★☆☆☆☆
Order placed in July and not received. They send me a new one that will not arrive in time for back to school. A disaster and the 40 paid in advance. If you made a mistake, we all make mistakes, the second package should be sent urgently. Not like that. Edit: I still haven't heard anything about the order. Do you do any follow up?
Irene
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Answer from Petit-Fernand
Hi Irene, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I have not received anything. I ordered it in time for back to school and it's been a month and I still haven't received anything.
Marta Gutiérrez Mestre
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Answer from Petit-Fernand
Hi Marta, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I claimed my order 2 times. I still haven't received the order or the money....
Susana Garcia Pascual
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Answer from Petit-Fernand
Hi Susana, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I've been ordering every year for the past 5 years and have never been disappointed. My last order was very disappointing: the number of labels in the batches had to be changed and no longer really corresponded to the needs of the school, and the quality was no longer the same (difficult to peel off, crumbling corners). I hope the labels will last the year, but I'm doubtful! In short, I'm going to have to find another label supplier because I'm so disappointed.
Sandra
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Answer from Petit-Fernand
Hi Sandra, Thank you for your comment, although I'm very sorry to hear about your disappointment. I will send you an email as soon as possible so that we can find a solution together. Have a lovely weekend, Zoé
1
/5
★☆☆☆☆
The labels have a very nice design. However, ironing the labels on turned out to be a very hair-raising occasion! On the one hand, the labels don't hold properly despite the specified heat and when they do hold, they tear everywhere and the sticker literally rips apart. Too bad about the money and the nerves!
Vanessa
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Answer from Petit-Fernand
Hello Vanessa, We're sorry to hear that the labels are peeling off - of course that shouldn't happen! I'll write you an email right away so that we can get in touch. Yours sincerely, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
I have been waiting 1 month for my order to arrive...no one will tell me where it is. I paid about 40 and it still hasn't arrived.... very upset.
Pepi Gil Rodriguez
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Answer from Petit-Fernand
Hi Pepi, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I placed an order on July 26 and still have not received it. Very unhappy with the service.
Rocio
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Answer from Petit-Fernand
Hi Rocio, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I placed an order in July. It still hasn't arrived. I had to claim it and it still hasn't arrived either.
Patricia Cimarra Moreno
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Answer from Petit-Fernand
Hi Patricia, Thank you for your message. I am sorry that you did not receive your order. I have sent you an email with the status of the second order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
I placed my order as every year and in less than 9 hours I realized that I had made a mistake in the choice of my stickers, I sent 2 mails to your customer service address since you do not have a phone number for this purpose. I received before the answer that the order was on its way than the answer from customer service, something that I find ironic!!!! Or at least surprising. And then you send me mails to apologize with a 15% discount on my next purchase, laughable when you periodically send me mails with similar discounts. I think that the customer service is very little agile, well? Not at all. I will have to place an order to reorder the stickers that I made a mistake but it will be the last one, I will look for other options.
Serena Perez
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Answer from Petit-Fernand
Hello Serena, I am sorry you had a bad experience with us. Indeed, these days we have a lot of orders so it takes us a while to respond to all messages. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
Hello, well in 13 /14 days I have not received my order was to add to a gift for a newborn. It never arrived no matter how many times I claimed it and they refunded me and I was left without my labels for the baby. So, as much as I like the site, I can't give a good rating for customer service. I would have loved to receive it because it was beautiful.
Belén Plaza Freire
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Answer from Petit-Fernand
Hi Belen, I am sorry you did not receive your order. We are indeed considering partnering with a shipping company because sometimes Correos takes a long time. Regards, Montse.
1
/5
★☆☆☆☆
My July 15 order has not yet arrived
Fausta
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Answer from Petit-Fernand
Good morning Fausta, we are sorry to hear that you have not received your order yet ? I sent you an email to confirm your shipping address and so find a solution ! See you soon ??
1
/5
★☆☆☆☆
I have not received anything to date!!!!!
Hatice S.
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Answer from Petit-Fernand
Hello, we are sorry to hear that you are still waiting for your order. Such a long delivery time as in your case is really exceptional. I will write you an email immediately so that we can get in touch and find a solution together. Kind regards from France, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
The presentation is very good, but I give it one star because I ordered it with a design that also charged a fee and I only received the labels with the name, I have not made the return because it took a long time to arrive and if I have to return and receive again arrives the day of starting school.
Estefania Molina Bautista
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Answer from Petit-Fernand
Hello, Thank you for your message. I am sorry to hear about your labels. Indeed, I have reviewed your order and the design and backgrounds chosen are incompatible due to contrast issues. But don't worry, I have sent you an email to propose a solution. Regards, Montse.
1
/5
★☆☆☆☆
We have been ordering for 2 weeks. We have not yet received our order.
Nazan
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Answer from Petit-Fernand
Hello, we are sorry to hear that you are still waiting for your order. Such a long delivery time as in your case is really exceptional. I will write you an email immediately so that we can get in touch and find a solution together. Kind regards from France, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
Warning! Do not order from them! I ordered several items, and those are stuck at UK customs! Petit-Fernand is asking me to manage now! Even if I already paid taxes and delivery charges to them. Disgusting behaviour before school rush... avoid. As website is .co.uk and customer service number starts at +44, I was not even aware that the items will be posted from outside of UK! Avoid, avoid, avoid'
Agata Z.
Answer from Petit-Fernand
Hello, as explained to you via email, VAT charges and custom charges are different. Custom charges that are now present because the UK is no longer part of the EU, are out of our control unfortunately. I hope you are able to receive your parcel soon!
1
/5
★☆☆☆☆
The labels are beautifully designed and make a good impression. Unfortunately, they don't even stand up to a wash cycle. The labels are everywhere, just not where they should be. I am very disappointed!
Tamara G.
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Answer from Petit-Fernand
Hello Tamara, We're sorry to hear that the labels are peeling off - of course that shouldn't happen! I'll write you an email right away so that we can get in touch. Yours sincerely, Sarah from the Esistmeins team
1
/5
★☆☆☆☆
Pitiful. My order never arrived, I will never order anything again and I will make sure my acquaintances don't either.
Anaís García Sánchez
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Answer from Petit-Fernand
Hello Anaís, Thank you for your message. I am sorry that you have not yet received your order. Indeed, I have verified that since you did not receive your first order, your second order was shipped on 08/16, so you are still within the estimated time to receive it (08/30). I hope you will receive your order soon! 🙂 Regards, Montse.