/10
★★★★★
based on 125983 reviews published
★★★★★
based on 125983 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my last order
Ejackson
Answer from Petit-Fernand
Hello, I will send you an email to find a solution 🙂 Xia
1
/5
★☆☆☆☆
I still have not received the order, it has been more than a month. I find it really unfair.
Elena M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? We have sent an email to confirm the shipping address and so resend the order if there is a need ?? See you soon !?
1
/5
★☆☆☆☆
This is the 2nd year I've ordered, very pretty and practical label. Fast shipping, no worries. Perfect
Jess
Translated review
Answer from Petit-Fernand
Hello Jess, Thank you for your review 😉 Please rate again! Have a nice day, Maialen
1
/5
★☆☆☆☆
I did not receive my order, I would like a refund, it is impossible for me to follow the arrival of my mail by post, and no options allowed me to contact you directly! I am reachable on my phone number cordially
Olivia Mouangassa
Translated review
Answer from Petit-Fernand
Hello , Please accept our sincere apologies for the delay. I can confirm that your order was returned on 19/08. Have a nice day, Maialen
1
/5
★☆☆☆☆
Impossible to contact technical support, order never received, I am extremely dissatisfied!!!! I'm waiting for you to get back to me, otherwise I'll be taking further steps with the authorities.
Amélie Casado-revertegat
Translated review
Answer from Petit-Fernand
Hello Amélie? We are very sorry! We have contacted you via email, to confirm your address and resend the order if necessary? See you soon!
1
/5
★☆☆☆☆
I have never had problems with the delivery of orders, but this time it has not arrived and they have not given me any solution yet.
Alicia Mejias
Translated review
Answer from Petit-Fernand
Hi Alicia, I am sorry that you have not received your order yet. I have sent you an email with the order status to look for a solution! 🙂 Good day! Montse.
1
/5
★☆☆☆☆
I am not satisfied although I continue to buy... why? Because it's misleading advertising for me... It says no shipping costs when you take a batch of labels here and there, and then when it's time to pay, bim, they charge shipping costs... !!!! This has happened to me several times, so I'm really going to end up buying elsewhere...
Crysn
Translated review
Answer from Petit-Fernand
Hello Christelle! Thank you for your loyalty? Shipping is free for all our labels! When an item is added, shipping costs are 6 ??
1
/5
★☆☆☆☆
I have not received the order yet for almost 3 weeks....
Encarna Crespo
Translated review
Answer from Petit-Fernand
Hi Encarna, I am sorry that you have not received your order yet. I have sent you an email with the order status to find a solution! 🙂 Good day! Montse.
1
/5
★☆☆☆☆
I haven't received my order yet which I placed 10 days ago, but you are asking me for feedback which is a big worry
Anon
Answer from Petit-Fernand
Hi Claire, I will send you an email to discuss your order. Xia
1
/5
★☆☆☆☆
Dear Sir/Madam, Following my purchase of your labels, I am really disappointed because the labels come off in the first wash, whereas normally they last a little longer, especially for the colonies. My daughters got back their clothes without labels or with labels stuck on their clothes, on the suitcase or anywhere else. They were stuck anywhere. Sincerely, Houria BENAMROUCHE
Sabrina
Translated review
Answer from Petit-Fernand
Hello Sabrina, thank you for your message...? We're sorry to hear that, but we've contacted you to get more information so we can find a solution for you! Have a nice day?
1
/5
★☆☆☆☆
Still waiting to receive my order placed 15 days ago
Stephanie Mkw
Translated review
Answer from Petit-Fernand
Hello Stéphanie! Sorry for the delay, I hope the second shipment will arrive soon! Have a nice day?
1
/5
★☆☆☆☆
Don't be fooled by their 48 dispatch promise, it will take up to 10 working days to arrive post dispatch!! The website and ordering process does not warn of this!!!
Adam
Answer from Petit-Fernand
As discussed on the telephone and by email, we dispatch within 48 hrs of the order being placed, whilst delivery takes longer because it is from France, therefore taking slightly longer than from the UK. Hope you receive your order soon 🙂
1
/5
★☆☆☆☆
The customer service is very poor and offers no solution. They reply quickly but don't read the whole email. You can tell they are copy-pasting. The labels are not there even though I ordered them well in advance. On the website they should mention exactly how long it takes, so exactly until they write in how many days they will be pressed and sent. And don't blame the post office. I will never order here again and will not recommend it to others.
Viridiana C.
Translated review
Answer from Petit-Fernand
Hello Mrs. Canseco, we have already been in email contact a few times. I am sorry that you have had to wait longer for your order. Unfortunately, we have no influence on the delivery times of Deutsche Post. Our customer service tries to respond quickly to all requests despite the increasing number of orders at the start of the school year. Thank you for your understanding. I am pleased that we were able to find a joint solution by e-mail and wish you a nice day? With kind regards from Bordeaux, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
Still awaiting delivery
Mrs L.
Answer from Petit-Fernand
Good afternoon, I am sorry you have not yet received your order. I will send you a message to discuss your order. Xia
1
/5
★☆☆☆☆
I followed the instructions carefully, but unfortunately the labels don't hold at all.
Simona
Translated review
Answer from Petit-Fernand
Hello Simona, We are sorry to hear that our labels are causing you problems. I will write you an email immediately so that we can get in touch. With kind regards from France, Maïté
1
/5
★☆☆☆☆
Order never received
Elodie Boucherie
Translated review
Answer from Petit-Fernand
Hello Elodie! This is not normal? I have sent you an email to confirm your delivery address, so that we can find a quick solution for you! See you soon?
1
/5
★☆☆☆☆
Sent my labels to France despite being give a UK address and unhelpful customer service.
Pamela L.
Answer from Petit-Fernand
Hi Pamela, As we have discussed by email, I explained to you that the address in France is our company and your labels were shipped to the address you provided in the UK. Xia
1
/5
★☆☆☆☆
Order not received. No customer service number
Bérénice
Translated review
Answer from Petit-Fernand
Hello Berenice, we're sorry your order has been delayed! We hope the second shipment will arrive soon! ?? Have a nice day ?
1
/5
★☆☆☆☆
I didn't receive my order number 4000885856,so I can write any review
Erica O.
Answer from Petit-Fernand
Good afternoon Erica, I will send you a private message to discuss about your order and find a solution. Xia
1
/5
★☆☆☆☆
As of today, I'm still waiting for the order...I thought it would take less time and I've been waiting for almost two months already.
Soraya Ranchal
Translated review
Answer from Petit-Fernand
Hi Soraya, Thank you for your message. I am sorry that you have not received your order yet. I have sent you a message with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
Paid immediately but my delivery never arrived
Jasmin B.
Translated review
Answer from Petit-Fernand
Hello Mrs. Braun, we are sorry that you have been waiting a long time for your order. I have just replied to your e-mail and hope that we can quickly find a solution that will satisfy you. Yours sincerely from France, Maïté from Esistmeins
1
/5
★☆☆☆☆
We have not received the parcel.
Géraldine Clément
Translated review
Answer from Petit-Fernand
Hello Géraldine, we're sorry to hear that your order hasn't arrived yet? We have sent you an e-mail to confirm your delivery address so that we can send it to you if necessary? Have a nice day?
1
/5
★☆☆☆☆
This is the second order I've placed that I can't properly evaluate, as I still haven't received anything. I needed it quickly, but now it's too late... Too bad, because I've never had any problems until now...
Clarisse Guai
Translated review
Answer from Petit-Fernand
Hello Clarisse, we're sorry to read your message! ?? Please do not hesitate to contact us by e-mail or telephone so that we can find a quick solution for you. You should have received your order! See you soon!
1
/5
★☆☆☆☆
I have not received anything yet
Lucia Torres Carrasco
Translated review
Answer from Petit-Fernand
Hello Lucia, Thank you for your message. I am sorry that you have not received your order yet. I have sent you a message with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
Unfortunately my order has not yet arrived. I paid via Paypal on 23.7.21, I also received an email that it had been sent, but unfortunately I haven't received anything yet :(.
Tina R.
Translated review
Answer from Petit-Fernand
Hello Mrs. Rockel, we are sorry that you have been waiting a long time for your labels. I have just sent you an e-mail so that we can see where your order is. Kind regards from France, Maïté from Customer Service
1
/5
★☆☆☆☆
Unfortunately the order has not yet arrived. But I received an e-mail a week ago that it had been sent, but nothing has arrived. The address I entered is correct! Of course the eurde was paid immediately.
Damla M.
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We are sorry that you are still waiting for your order. We will be happy to help you and provide you with information about the whereabouts of your order. Simply contact [email protected] ?? Yours sincerely from Bordeaux, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
The orders take a long time, I made the claim I had to send others that had to arrive in 48 hours and I'm still waiting, the designs are very nice but I do not plan to reorder that penalty.......sigo waiting.......
Silvia Elizabeth Leaño Coca
Translated review
Answer from Petit-Fernand
Hello Silvia, Thank you very much for your message. I am sorry that you have not yet received your order. Indeed, 48h are for manufacturing and shipping can take 2-10 working days. I hope you will receive your order soon 🙂 I wish you a good afternoon, Montse.
1
/5
★☆☆☆☆
Unacceptable delivery time. On an order of 12,00, I paid a supplement of 9,50 for a delivery Colissimo in 48h00. My order was registered on 29/07/2021 and I received the parcel on 05/08/2021. It's a pity because by then the labels were no longer of any use to me. What's more, it was impossible to contact the supplier because the messaging system on his website was down and there was no telephone number to reach him. I'm very disappointed with this experience! Order of 12,00 registered on 29/07/2021 and parcel received on 05/08/2021 whereas I paid 9,50 for a delivery Colissimo in 48h00.
Hélène
Translated review
Answer from Petit-Fernand
Hello Hélène, we're sorry about the delay in delivery? Your order left our warehouse and was handed over to ChronoPost within 24 hours, but unfortunately delivery was delayed. We understand your dissatisfaction and will refund your delivery costs! Please do not hesitate to contact us if you encounter any problems. Have a great weekend!
1
/5
★☆☆☆☆
In the photos on the site, the heat-seal labels are glued directly onto the garment, which is why I bought them. However, when I received the labels, I realized that they shouldn't be stuck on the garment, but on the labels already present in the garment, otherwise they wouldn't stand up to washing. Unfortunately, there's no point 🙁
Isabelle M
Translated review
Answer from Petit-Fernand
Hello Isabelle! Thank you for your message. We have two kinds of labels: self-adhesive (to be applied to the labels on the garments) and iron-on (to be applied directly to the fabric with an iron). If you've ordered iron-on labels, you can of course apply them directly to your clothes? We'll be happy to answer any questions you may have! Have a nice weekend?
1
/5
★☆☆☆☆
Hello, I still haven't received my order! Can you tell me when I will receive it? Yours sincerely, Samantha Demol
Demol Samantha
Translated review
Answer from Petit-Fernand
Hello Samantha! We're sorry about this? We have sent you an email to confirm the delivery address and return the order if necessary ?? Have a nice weekend?