/10
★★★★★
based on 126846 reviews published
★★★★★
based on 126846 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
This is the second order I've placed that I can't properly evaluate, as I still haven't received anything. I needed it quickly, but now it's too late... Too bad, because I've never had any problems until now...
Clarisse Guai
Translated review
Answer from Petit-Fernand
Hello Clarisse, we're sorry to read your message! ?? Please do not hesitate to contact us by e-mail or telephone so that we can find a quick solution for you. You should have received your order! See you soon!
1
/5
★☆☆☆☆
I have not received anything yet
Lucia Torres Carrasco
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Answer from Petit-Fernand
Hello Lucia, Thank you for your message. I am sorry that you have not received your order yet. I have sent you a message with the status of your order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
Unfortunately my order has not yet arrived. I paid via Paypal on 23.7.21, I also received an email that it had been sent, but unfortunately I haven't received anything yet :(.
Tina R.
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Answer from Petit-Fernand
Hello Mrs. Rockel, we are sorry that you have been waiting a long time for your labels. I have just sent you an e-mail so that we can see where your order is. Kind regards from France, Maïté from Customer Service
1
/5
★☆☆☆☆
Unfortunately the order has not yet arrived. But I received an e-mail a week ago that it had been sent, but nothing has arrived. The address I entered is correct! Of course the eurde was paid immediately.
Damla M.
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Answer from Petit-Fernand
Hello, thank you for your message. We are sorry that you are still waiting for your order. We will be happy to help you and provide you with information about the whereabouts of your order. Simply contact [email protected] ?? Yours sincerely from Bordeaux, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
The orders take a long time, I made the claim I had to send others that had to arrive in 48 hours and I'm still waiting, the designs are very nice but I do not plan to reorder that penalty.......sigo waiting.......
Silvia Elizabeth Leaño Coca
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Answer from Petit-Fernand
Hello Silvia, Thank you very much for your message. I am sorry that you have not yet received your order. Indeed, 48h are for manufacturing and shipping can take 2-10 working days. I hope you will receive your order soon 🙂 I wish you a good afternoon, Montse.
1
/5
★☆☆☆☆
Unacceptable delivery time. On an order of 12,00, I paid a supplement of 9,50 for a delivery Colissimo in 48h00. My order was registered on 29/07/2021 and I received the parcel on 05/08/2021. It's a pity because by then the labels were no longer of any use to me. What's more, it was impossible to contact the supplier because the messaging system on his website was down and there was no telephone number to reach him. I'm very disappointed with this experience! Order of 12,00 registered on 29/07/2021 and parcel received on 05/08/2021 whereas I paid 9,50 for a delivery Colissimo in 48h00.
Hélène
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Answer from Petit-Fernand
Hello Hélène, we're sorry about the delay in delivery? Your order left our warehouse and was handed over to ChronoPost within 24 hours, but unfortunately delivery was delayed. We understand your dissatisfaction and will refund your delivery costs! Please do not hesitate to contact us if you encounter any problems. Have a great weekend!
1
/5
★☆☆☆☆
In the photos on the site, the heat-seal labels are glued directly onto the garment, which is why I bought them. However, when I received the labels, I realized that they shouldn't be stuck on the garment, but on the labels already present in the garment, otherwise they wouldn't stand up to washing. Unfortunately, there's no point 🙁
Isabelle M
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Answer from Petit-Fernand
Hello Isabelle! Thank you for your message. We have two kinds of labels: self-adhesive (to be applied to the labels on the garments) and iron-on (to be applied directly to the fabric with an iron). If you've ordered iron-on labels, you can of course apply them directly to your clothes? We'll be happy to answer any questions you may have! Have a nice weekend?
1
/5
★☆☆☆☆
Hello, I still haven't received my order! Can you tell me when I will receive it? Yours sincerely, Samantha Demol
Demol Samantha
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Answer from Petit-Fernand
Hello Samantha! We're sorry about this? We have sent you an email to confirm the delivery address and return the order if necessary ?? Have a nice weekend?
1
/5
★☆☆☆☆
First order placed and disappointed, the iron-on labels don't stick at all to the tee shirts and jeans. Really disappointed because I hesitated to buy another brand. I wouldn't recommend it at all.
Floriane Breton
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Answer from Petit-Fernand
Hello Florine, thank you for your feedback! We're sorry to hear that? Please don't hesitate to contact us at [email protected] and we'll find a solution for you! See you soon?
1
/5
★☆☆☆☆
Unfortunately I didn't receive my order and I couldn't contact them. It's a pity, usually everything goes well.
Stéphanie Pauwels
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Answer from Petit-Fernand
Hello Stéphanie! We're sorry about this? We have sent you an e-mail to confirm the delivery address and return the order if necessary? Have a nice weekend?
1
/5
★☆☆☆☆
Ordered over a month ago and still haven't received it! The start of the school year is approaching and I don't think I'll receive my order in time. I would like to be contacted for information or a refund.
Doriane Todè
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Answer from Petit-Fernand
Hello Doriane! We're sorry about this? We've sent you an email to confirm the delivery address and resend the order if necessary? Have a nice weekend?
1
/5
★☆☆☆☆
I did not receive the 'article
Lucotti L.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? I have contacted you by email to confirm the shipping address and thus find a solution ?? See you soon ! ??
1
/5
★☆☆☆☆
I have not received my parcel
Amandine Dufour
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Answer from Petit-Fernand
Hello Amandine! We're sorry about this? We have sent you an email to confirm the delivery address and return the order if necessary ?? Have a nice weekend?
1
/5
★☆☆☆☆
Still haven't received my order since July 29
Labarre Peter
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Answer from Petit-Fernand
Hello Peter, we're sorry? I hope your second shipment will arrive soon! Have a nice weekend?
1
/5
★☆☆☆☆
Unfortunately it has not yet arrived
Magdalene B.
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Answer from Petit-Fernand
Hello Mrs. Borchers, Thank you for your message. We are sorry to hear that you have not yet received your order. I will write you an email shortly so that we can find a solution together. Yours sincerely from Bordeaux, Maïté from the Esistmeins team
1
/5
★☆☆☆☆
Hi, I still haven't received my order so I'll evaluate when I get it.
Elisabeth Mokrycki
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Answer from Petit-Fernand
Hello Elisabeth! We're sorry your order hasn't arrived yet??! We have sent you an email to confirm the address and resend the order if necessary?
1
/5
★☆☆☆☆
Order has not arrived
Victoria De Bru De Sala
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, Correos does not respect our shipping deadlines. However, I confirm that your order has been reshipped on 10/08 as agreed, it will arrive during the course of next week ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order did not arrive...
Annabelle Motea Ulpindo
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Answer from Petit-Fernand
Good morning Annabelle, Sorry for the inconvenience and the delay ! I have checked our discussion by mail and we ask you to keep us informed in case it does not reach you as this way we will initiate the refund process ! Best regards, Maialen
1
/5
★☆☆☆☆
My order has been lost
Andrea Alonso
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Answer from Petit-Fernand
Good morning Andrea, Please accept our sincere apologies for the delay and inconvenience. We have sent you an email in order to solve the problem as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received anything and no one from client service is answering me, where is my order and when will it arrive?
Ziyu Liu
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Answer from Petit-Fernand
Good morning, I am sorry for the inconvenience and the delay ! We have contacted you in order to resend your order. I apologize and I wish you a good day, Maialen
1
/5
★☆☆☆☆
Order shipped (and paid for) on 27/07 and still not received.
Isabelle Llanas
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Answer from Petit-Fernand
Hello Isabelle, Thank you for your order? I'm sorry you haven't received it yet, but we've just sent you an email to try and find a solution as soon as possible. Have a nice day, Sarah
1
/5
★☆☆☆☆
Unfortunately, the name badges arrived too late, not in 2 days as stated, but only after 6 days, so I no longer needed them. The tags themselves are OK, but lie unused in the drawer and cost money.
Manuela
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Answer from Petit-Fernand
Hello Manuela, Our goods are produced in Bordeaux within 48 hours and are sorted and packed by hand. We then hand over the labels to the post office. ?? Delivery usually takes 2-8 working days, as the goods come from France, so the delivery time is the decisive factor. We produce everything by hand and with heart ?? on site so that your children can enjoy the beautiful labels ?
1
/5
★☆☆☆☆
Unfortunately these where a waste of money they didn't stay on the clothing well at all which was such a shame as they were so cute
Lucy
Answer from Petit-Fernand
Hello Lucy, I am sorry to hear that the labels did not work for you. I will send you an e-mail to find a solution 🙂 Xia
1
/5
★☆☆☆☆
The goods are not even here after 2 weeks, so how should I rate them? If it doesn't arrive this week, I'll get a reminder. Bad service so far.
Herzi
Translated review
Answer from Petit-Fernand
Hello, When I checked your shipping address, I noticed that it was entered incorrectly in the order process. I have just sent you an email so that we can get in touch and find a solution. In the meantime, I wish you a pleasant day. Yours sincerely, Maïté from the EsistmeinsTeam
1
/5
★☆☆☆☆
Honestly, I'm very disappointed. I bought the self-adhesive clothing labels for my son's summer camp. They were stuck on several days before his departure. In the first wash, not only did they almost all come off, but worse, they stuck back on other clothes in places where they left traces of glue after I tried to remove them. I won't be buying again. I'd done the same thing with one of your competitors, but with iron-on labels, and they held up very well. I wanted to do something simpler with stickers but it didn't work.
Guillemin
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Answer from Petit-Fernand
Hello Indiana, I'm sorry to read that the labels are not to your satisfaction? I will send you an email as soon as possible so that we can find a solution. Very nice day to you, Sarah
1
/5
★☆☆☆☆
I placed my order on June 6 and after not receiving it I contacted them, after several e-mails they told me that it was not normal, that they were manufacturing again and they would send it to me again. To this day I am still waiting for my 3 orders since none of them have arrived.
Veronica
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Answer from Petit-Fernand
Good morning Veronica, Please accept our sincere apologies for the delay. Unfortunately, due to the current health situation, Correos does not respect our deadlines. I have checked the status of your orders after our mail conversation and they were dispatched on 04/08 so they will arrive this week. Have a nice day, Maialen
1
/5
★☆☆☆☆
Products not received I am very disappointed?
Marlena Michalska
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Answer from Petit-Fernand
Hello Marlena, I'm sorry to hear that you haven't received your order. I will contact you by email in order to solve this problem as soon as possible. Very nice day to you, Sarah
1
/5
★☆☆☆☆
It's been 1 month since I placed the order and I still haven't received it, but I won't buy again nor recommend it
Anónimo
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Answer from Petit-Fernand
Good morning, please accept our sincere apologies for the delay and inconvenience caused. Unfortunately, due to the current health situation, Correos does not respect our deadlines. I have checked the status of your order after our mail conversation and it left on 06/08 so it will arrive this week. Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello I placed an order on Friday evening consisting of labels and a snack box. The next morning, I asked to cancel the order for the snack box. When I didn't get a reply, I repeated my request on Monday morning. I received a message saying that the parcel had already left! It's a shame and disappointing to have no way of contacting you other than via your website, knowing that no acknowledgement of receipt is sent afterwards!
Ju
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Answer from Petit-Fernand
Hello Julien, Thank you for your order and your feedback. Our Customer Service is available from 9am to 5pm Monday to Friday by email or telephone. We only received your request once the order had been prepared, and we're very sorry about that. However, I will take your feedback into account in order to improve our customers' experience. Have a nice day? Sarah
1
/5
★☆☆☆☆
I ordered some labels for clothes with an animal along with the name, and I have only received them with the name, nothing of the drawing.
Cristina Rodriguez Jimenez
Translated review
Answer from Petit-Fernand
Good morning Cristina , I ask you to accept our sincere apologies for the inconvenience. This happens when the background and the illustration are not compatible ! We have sent you an email to solve the problem as soon as possible. Have a nice day, Maialen