/10
★★★★★
based on 125999 reviews published
★★★★★
based on 125999 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I like the fact that you can design the labels yourself. The delivery was also very quick. However, the iron-on labels don't hold very well, even though I ironed them exactly as instructed. I have now ordered the adhesive labels again, hopefully they will hold better.
D. L.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de and we are pleased that you like the labels. We regret that you had problems with the iron-on labels. This is not normal and we invite you to contact our customer service for assistance. Mfg, Marylin [email protected]
2
/5
★★☆☆☆
Unfortunately to date I still can't rate the quality of the product because I'm still waiting for it to be delivered. I was planning other orders already in my cart, but the shipping time is really too long so I think I will use elsewhere. Order placed July 8, 2020
Alice D.
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Answer from Petit-Fernand
Dear Alice, Thank you for your comment. I noticed that your address is missing the house number, which is probably why the order has not been delivered yet. I have emailed you to find a solution đ Catherine
2
/5
★★☆☆☆
I ordered 3 products and only received 1! I'm still waiting for the other 2
Danielle Wippel
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Answer from Petit-Fernand
Hello Danielle, We're sorry your order arrived incomplete. I have contacted you by email. See you soon, Sarah
3
/5
★★★☆☆
Labels darker when printed than on the website visual. I would have changed the colors with a better preview before ordering. Nice quality of service though.
Elisabeth44
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Answer from Petit-Fernand
Hello Elisabeth, Thank you for your comment. We're sorry that you're not completely satisfied with your order. We have many designs and colors to test. See you soon, Sarah
3
/5
★★★☆☆
The quality of the stickers is good, as far as I can tell. Implementation of the order and customer service unfortunately not so. I ordered 2 sets (1x school set 1x basic set) for 2 children. For over 40 . These were delivered mixed up in a booklet! Bad if these should be in school bag and sibling bag. I then kindly asked the customer service if you could please send me another booklet with ironing paper and then I would make 2 sets myself. However, this was not possible because if I wanted to have 2 sets each in a separate brochure then I would have to place 2 separate orders!!!! I could not find this procedure anywhere on the site. Even when I asked where this would be noted in the store, I only got the answer that this would unfortunately be the procedure... not very customer friendly!
Janina S.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there were problems with your delivery of the booklets. Regarding your request to send you a separate booklet and ironing paper, this is of course possible. There must have been a misunderstanding and we invite you to contact our customer service again. Yours sincerely, Marylin
2
/5
★★☆☆☆
The stickers were just bunched you together and no separate booklets as one was supposed to go somewhere else.
Jennifer C.
Answer from Petit-Fernand
Dear Jennifer, Thank you for ordering with Petit-Fernand UK! We are sorry that you are not satisfied with the booklets. You can leave a message while ordering to indicate that you wish 1 booklet per name, otherwise we will put them all together. Please feel free to contact our customer service for assistance by e-mailing to: [email protected] Kindly, Marylin
3
/5
★★★☆☆
I was a little late but the staff was very friendly.
Leticia Nonay Domingo
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Answer from Petit-Fernand
Hi Leticia, Thank you very much for your message. I am sorry that your order took a long time to arrive, we are working to improve shipping times. Have a nice afternoon, Maria.
2
/5
★★☆☆☆
Personalized box with design and first name bought by 3 and very disappointed because the image is already peeling off!
Isaline Gazquez
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Answer from Petit-Fernand
Hello Isaline, We're sorry that the image of your lunchbox has come unstuck. This is not normal. Please contact our customer service to find a solution. See you soon, Sarah
2
/5
★★☆☆☆
I still haven't received my order! That's a long time.
Clara Dupont
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Answer from Petit-Fernand
Hello Clara, Thank you for sharing your opinion. We're sorry you didn't receive your parcel, if you still haven't received it I invite you to write to us at [email protected] See you soon, Sarah
3
/5
★★★☆☆
Shoe labels sefface from first use!
Cathy Jacobs
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Answer from Petit-Fernand
Hello Cathy, We're sorry your labels are fading. This is not normal. Please contact us at [email protected] to find a solution. See you soon, Sarah
3
/5
★★★☆☆
Overall, I'm happy with my order, but I was disappointed with the quality of the customizable bag.
Audrey Godignon
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Answer from Petit-Fernand
Hello Audrey, We are sorry that the quality of the bag is not to your liking. Please contact our customer service to find a solution. See you soon, Sarah
2
/5
★★☆☆☆
I placed the order on 6/29 and have not received it yet.
Omaira PĂrez HernĂndez
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Answer from Petit-Fernand
Dear Omaira, I am sorry that you did not receive your labels. Since you did not receive your order, I confirm that your new order was shipped on 07/21 and you will receive it in the next few days. Have a nice day, Maria.
2
/5
★★☆☆☆
1st order never received. So they kindly offered to send it back to me. A week later I received the labels, but to my surprise, they weren't the ones I'd ordered (someone else's first name). I contacted the service again, and they are supposed to send me back the right labels. I've been waiting almost 3 weeks. Too bad....
Melodie
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Answer from Petit-Fernand
Hello MĂ©lodie, Thank you for your message. We are sorry that your order has been delayed. I can confirm that the correct labels were shipped yesterday. Have a nice day, Sarah
3
/5
★★★☆☆
The shipment was delayed longer than expected because it got lost, but customer service was on the lookout and resent it back to me, free of charge. But upon arrival, the printing on one of the products was defective (a blurred drawing on one of the cases). The clothing/object labels, however, were perfect.
Alicia
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Answer from Petit-Fernand
Hi Alicia, Thank you very much for your message. I am sorry to hear that you received the case with a flaw in your printing. I invite you to send me pictures of it to [email protected] to find a solution. Regards, Maria.
3
/5
★★★☆☆
I always buy little girls name labels from this company. I find the serlection to be really good and to suit all likes. The reasons I'm only giving 3 stars is because the yellow really isn't as nice and bright as it is on the website so the stickers don't look as nice ?? the names don't stand out as much. Plus you had a big sake hours after I ordered ??
Clare A.
Answer from Petit-Fernand
Good afternoon, Thank you for your message. We are sorry that the color doesn't match with your expectations. Don't hesitate to try another design đ I wish you a lovely day, Sarah
2
/5
★★☆☆☆
13 days for a shipment is a long time. It said 48 hours for labels. It's not that we were in a hurry, it's that we wonder if we'll receive them... Label for object too long. Too much of a gap between the chosen symbol and the first name. Disappointed overall.
Alexia
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Answer from Petit-Fernand
Hello Alexia, Thank you for sharing your opinion. It's true that we're talking about manufacturing and not 48-hour delivery. Have a nice day, Sarah
3
/5
★★★☆☆
I think it's excessive for the number of labels.
Mademoiselle Elodie Morant
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Answer from Petit-Fernand
Hello, thank you for your message. We regularly run promotions, so don't hesitate to follow us on Facebook to make sure you don't miss out! Have a nice day, Sarah
3
/5
★★★☆☆
The product itself was really very nice, but the packaging was not good! The sides were creased during transportation and were full of folds! Better and thicker packaging would be appropriate! And for over 30 I expect that too.
Houdi
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that your goods have not arrived in a correct condition and invite you to contact our customer service at: [email protected] for further support! Mfg, Marylin Esistmeins.de
3
/5
★★★☆☆
A little expensive for what it is and deliver a little slow.
Nic
Answer from Petit-Fernand
Good afternoon, We frequently organize promotions on our website. Don't hesitate to follow us on facebook so you don't miss them! I wish you a lovely day, Sarah
3
/5
★★★☆☆
Good size labels that adhere perfectly... Only downside!!! The writing is too small and difficult to read!!!! Too bad!!!
Aurelie
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Answer from Petit-Fernand
Hello Aurélie, Thank you for your message! However, we have different scripts that can be adapted to the labels. Have a nice day, Sarah
3
/5
★★★☆☆
Unfortunately the stickers did not arrive on time. I wanted them for my children's camp and they were delayed quite a bit longer than advertised when I placed the order. However customer service worked out great and they refunded my money. I will shop here again.
Alberto
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Answer from Petit-Fernand
Dear Alberto, Thank you very much for your message. I am sorry that you did not receive your labels in time, indeed, we are trying to improve our shipping times. Good afternoon, Maria.
2
/5
★★☆☆☆
Difficulty peeling off labels.
VĂ©ronique Maniga
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Answer from Petit-Fernand
Hello VĂ©ronique, We're sorry you're having trouble removing your labels. If the problem persists, please write to us at [email protected]. Good day, Sarah.
3
/5
★★★☆☆
Fast delivery
Ahlaim Hammami
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Answer from Petit-Fernand
Hello Ahlaim, Thank you for your comment. Don't hesitate to change your rating if you were satisfied with our products and services, as you gave us an average đ Good day, Sarah
2
/5
★★☆☆☆
The labels took 1 week to arrive...I think that's too long.
Lheritier
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Answer from Petit-Fernand
Hello, Thank you for sharing your opinion. We are working hard to reduce our delivery times. See you soon, Sarah
3
/5
★★★☆☆
Fast delivery . Disappointment on the labels for school items are much too long for first grade supplies like pencils etc...
Emmanuelle
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Answer from Petit-Fernand
Hello, thank you for your message! We offer different sizes of object labels, including the "mini" ones, which are more suitable for pencils. Have a nice day, Sarah
2
/5
★★☆☆☆
Very disappointed with the product
Lefevre Philippe
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Answer from Petit-Fernand
Hello Philippe, We are sorry that you are not satisfied with your order. You can contact our customer service directly to share your problem. Good day, Sarah
3
/5
★★★☆☆
Long delivery times
Jennifer
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Answer from Petit-Fernand
Hello Jennifer, Thank you for sharing your opinion. We are working hard to reduce our delivery times. See you soon, Sarah
2
/5
★★☆☆☆
Visually very nice and high quality stickers, practically unfortunately not so great. They peel off on the sides the next day at the latest. Also far too big to stick on pens. Let's see how they survive the first wash. Apart from that, the shipping went quite quickly and the booklet containing the stickers is also really cute. But I wouldn't buy them again!
Sabrina M.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are pleased that you like the labels, but we regret that you had problems. This is very unusual and should not happen and we invite you to contact our customer service for help by e-mail at: [email protected] ! Thank you very much! Mfg, Marylin Esistmeins.de
2
/5
★★☆☆☆
The size is too big for the labels and the colors are not very faithful...
Marie
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Answer from Petit-Fernand
Hello Marie, Thank you for sharing your opinion. We are sorry that you are not satisfied with our labels, but please note that on our website we offer different sizes of labels and that the format is clearly indicated đ Good day, Sarah
3
/5
★★★☆☆
I expected more from the product, I ordered 4 custom toiletry bags and the sharpness of the colors and text are not good. The shape does not correspond to the photo, it is more deformed. For the price I expected more quality but well they fulfill their function.
Ana Morales Carmona
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Answer from Petit-Fernand
Dear Ana, I am sorry that you received your order with defects. I invite you to send me pictures of the defective products to [email protected] to find a solution. Good afternoon, Maria.