/10
★★★★★
based on 126846 reviews published
★★★★★
based on 126846 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have been waiting for a long time for my order to arrive, I hope to have it by September. If not, I will file a complaint at the consumer office.
Maríajosé Navarrete Rosillo
Translated review
Answer from Petit-Fernand
Good morning María José , I ask you to accept our sincere apologies for the delay. Due to the current health situation, Correos does not respect our deadlines. We have sent you an email in order to solve the problem as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
It had problems with delivery that delayed me 3 weeks, the staff simply ignored my emails, had no support whatsoever and that was my third and last purchase made on that site. Poor service and I am very dissatisfied with this company. Would not recommend to anyone.
Fernanda Diniz Pereira Cabral
Translated review
Answer from Petit-Fernand
Good morning Fernanda, I am sorry you had a bad experience with our service ! We have sent you an email offering you a promotional code to correct our mistake. Have a nice day, Maialen
1
/5
★☆☆☆☆
I don't understand how they make me review your site when after a month waiting for my order and I still haven't received it... This is the first time and the last time I buy from this website.
M. Y
Translated review
Answer from Petit-Fernand
Good morning Maria, Please accept our sincere apologies for the delay. Due to the current health situation, Correos does not respect our deadlines. I have looked at the tracking of the new order and it was shipped on August 6th, so it will arrive shortly. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, my order has still not arrived.
A.
Translated review
Answer from Petit-Fernand
Hello, we are sorry to hear that you are still waiting for your order. We will be happy to provide you with information about the whereabouts of your order. I will send you an email as soon as possible so that we can get in touch! Yours sincerely, Maïté from Customer Service
1
/5
★☆☆☆☆
Very bad, this permanent advertising, totally intrusive...
Gast
Translated review
Answer from Petit-Fernand
Hello, If you have a customer account and do not wish to receive our newsletter, we will be happy to remove you from our mailing list. Simply send us an e-mail to [email protected]. Yours sincerely, Maïté from the EsistmeinsTeam
1
/5
★☆☆☆☆
Goods ordered and never arrived.
Beatrice C.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? We have contacted you to confirm the address and thus resend the order ?? We hope it will arrive soon ! Have a good day ?
1
/5
★☆☆☆☆
My order never arrived. no refund, no response to my complaint. simple robbers!!!
Sonia V.
Translated review
Answer from Petit-Fernand
Hello Ms. Vega, thank you for your message. Unfortunately, we have not received any email or other complaint regarding your order. However, your delivery address was entered incorrectly in our system. We are very sorry to hear that you have not yet received your order. I will send you an e-mail immediately so that we can get in touch. Yours sincerely, Maïté from Customer Service
1
/5
★☆☆☆☆
Not at all satisfied with the service, as every year! It says that orders are ready and dispatched within 48 hours, but this is totally untrue every time. I wrote to customer service who took several days to reply. Every year I repeat the experience for the sake of convenience, but it's always the same.
Judith
Translated review
Answer from Petit-Fernand
Hello Judith, Thank you for your order and your feedback. Our production and dispatch times are 48 working hours. We did indeed send your order 24 hours late due to a malfunction and we apologize for this. Our Customer Service department responds to all requests as quickly as possible, although emails received at weekends are dealt with at the beginning of the week? The satisfaction of our customers is at the heart of our concerns and we are always available to respond to your requests by e-mail or telephone? A very nice day to you, Sarah
1
/5
★☆☆☆☆
The order I placed did not arrive, they told me they would send it to me again and I am still waiting.
Laura Esmeralda Martín Carball
Translated review
Answer from Petit-Fernand
Good morning Laura, I ask you to accept our sincere apologies for the delay. Due to the current health situation, Correos does not respect our deadlines and is taking longer than usual. I have looked at the tracking of the new shipment and it left on August 2nd. Please, if it does not reach you within this week, I ask you to contact us for a possible reshipment or refund ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Poor rating for very long time...labels ordered on July 15 and still not delivered. I hope it will be resolved soon.
Annamaria I.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? We have contacted you to confirm the address and thus resend the order ?? We hope it will arrive soon ! Have a good day ?
1
/5
★☆☆☆☆
Order has not yet arrived ??
Maren O.
Translated review
Answer from Petit-Fernand
Hello Mrs. Oßwald, Thank you for your message. We in customer service will be happy to provide you with further information about the whereabouts of your order, I have just sent you an email so that we can see where your order is. We look forward to helping you. With kind regards from France, Maïté from Customer Service
1
/5
★☆☆☆☆
My order never arrived at its destination, and although I reported the problem, the package is untraceable and I was not helped in any way.
Laura C.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? We are waiting for confirmation of the address to resend it ?? We hope it will arrive soon ! Have a good day ?
1
/5
★☆☆☆☆
Order 1 day before the promotional codes, so no discount.
Laura Gresset
Translated review
Answer from Petit-Fernand
Hello Laura, thank you for your message and your order? I'm sorry you just missed our promotion! If you'd like to be notified of all our promotions, please subscribe to our newsletter or follow us on our social networks? See you soon with C-MonEtiquette! Sarah
1
/5
★☆☆☆☆
Hello you make me a satisfaction that I have not received my labels I ordered and so far I have received nothing.
Huguet
Translated review
Answer from Petit-Fernand
Hello Lydia, Thank you for your message and your C-Monetiquette order! ? I'm sorry to hear that you didn't receive your order ? I will send you an email immediately to solve this problem. Have a nice day, Sarah
1
/5
★☆☆☆☆
I don't know if it's the postal service or petit-Fernand but the truth is that I still haven't received my order after more than a month.
Olaya Díaz Catalán
Translated review
Answer from Petit-Fernand
Good morning Olaya , I ask you to accept our sincere apologies for the delay. Due to the current health situation, Correos does not respect our deadlines. We have sent you an email in order to solve the problem as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Nothing has turnt up
Katie O.
Answer from Petit-Fernand
Good morning Katie, thank you for your message and we are so sorry that you have not yet received your order. I will send you an email so we can find a solution to this. Have a good day 🙂 Xia
1
/5
★☆☆☆☆
I placed an order on 13.07.2021 and I still haven't received notification of receiving it ... I was told I would receive it in 2 to 10 days. And now I am at another address because I am on vacation, so I will not be able to pick it up.
Elena
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience. I confirm that your order with tracking number LD106457701FR was delivered on August 4th ! Please, if your order has not been delivered I invite you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order placed, at the time of checking where this one is I see that its statute is "cancelled" without any request of my share, either, I place my order again, one week later I look where that is... order once again cancelled without to have asked it!!!! Too bad, I order elsewhere, but I'm very, very disappointed and annoyed.
Delphine
Translated review
Answer from Petit-Fernand
Hello Delphine! We're sorry to hear that you've had problems placing an order on our website. Please do not hesitate to contact us by e-mail or telephone if this happens again, we will be able to advise you. Have a nice weekend?
1
/5
★☆☆☆☆
The first time I washed it, it was gone, even though I followed the installation instructions to the letter...
Julie
Translated review
Answer from Petit-Fernand
Hello Julie! We're sorry to hear that your labels caused you problems. I hope the proposed solution will satisfy you? See you soon?
1
/5
★☆☆☆☆
It took a long time to arrive They send apologies with a discount code that doesn't work
Leyre Torres
Translated review
Answer from Petit-Fernand
Good morning Leyre, I apologize for the inconvenience caused. We have contacted you in order to provide you with a valid discount code ! Have a nice day, Maialen
1
/5
★☆☆☆☆
When I placed my first order and it took so long to ship it, they offered me a 25% discount on my second order. Which they did not apply.
Pía Gonzalo
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies. We have contacted you in order to provide you with a valid discount code. Have a nice day, Maialen
1
/5
★☆☆☆☆
I did not receive my order and nobody answers me or gives me information.
Nira Arbelo
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the delay. We are trying to change partners for our shipments because unfortunately and due to the current health situation, Correos does not respect our deadlines. We will contact you to resend your order as soon as possible ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I am sending you an email to complain about the canvas bag with the rainbow on it. I haven't had any feedback. The design faded during the 1st wash. Thank you
Héloïse Flamand
Translated review
Answer from Petit-Fernand
Hello Héloïse and thank you for your message. We couldn't find your email so we have contacted you to get more information and find a solution as soon as possible! Have a nice day?
1
/5
★☆☆☆☆
It's been more than a month since I placed my order and I haven't received anything. I'm disappointed despite my attachment to your work. My son had the same labels when he was little. I would have liked to have the same thing for my daughter.
Aurélie Soyeux
Translated review
Answer from Petit-Fernand
Hello Aurélie, we're sorry you haven't received your order yet? I hope that the second shipment, which left this week, will arrive very soon! Have a nice weekend?
1
/5
★☆☆☆☆
Order not received. Despite the change of address, my order has not arrived.
Mme Sandrine Meunier
Translated review
Answer from Petit-Fernand
Hello Sandrine, we're sorry you haven't received your order yet? I've sent you an e-mail to reconfirm the address and return your products ?? Have a nice weekend?
1
/5
★☆☆☆☆
They take a long time to receive the order and then drop it in the mailbox.
Mari Carmen Serna
Translated review
Answer from Petit-Fernand
Good morning Mari Carmen, I apologize for the delay, we are looking for new partners for our shipments because unfortunately Correos does not respect the deadlines. We have already contacted you by mail and your order was resent yesterday ! Have a nice day, Maialen
1
/5
★☆☆☆☆
It shows as shipped three weeks ago but I still haven't received anything....
Manuela
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order ? I have contacted you to confirm the shipping address. We are waiting for your feedback, see you soon ??
1
/5
★☆☆☆☆
The order is not compliant, very poorly explained on the site, I end up with 100 labels without logo and customer service has no solution to give me. Too bad ...
Cindy Vincelot
Translated review
Answer from Petit-Fernand
Hello, we're sorry to read your message? During personalization, the message "Illustration not available with this background" appears when the background/illustration combination is not available because the rendering would not be of good quality. It is therefore not possible to print these labels. Have a nice day?
1
/5
★☆☆☆☆
Delivery in 48 h... I waited a week. Covid is a good thing...
Soazig Mahé
Translated review
Answer from Petit-Fernand
Hello, we normally guarantee shipment within 48 hours and indeed your order was shipped more than 48 hours and we are sorry? I hope you enjoyed your order all the same! See you soon!
1
/5
★☆☆☆☆
I never received my order
Anicée Dubrulle
Translated review
Answer from Petit-Fernand
Hello, we're sorry you haven't received your order yet? We have contacted you to revalidate your delivery address. We will find a solution ? See you soon?