/10
★★★★★
based on 125983 reviews published
★★★★★
based on 125983 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The order I placed did not arrive, they told me they would send it to me again and I am still waiting.
Laura Esmeralda Martín Carball
Translated review
Answer from Petit-Fernand
Good morning Laura, I ask you to accept our sincere apologies for the delay. Due to the current health situation, Correos does not respect our deadlines and is taking longer than usual. I have looked at the tracking of the new shipment and it left on August 2nd. Please, if it does not reach you within this week, I ask you to contact us for a possible reshipment or refund ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Poor rating for very long time...labels ordered on July 15 and still not delivered. I hope it will be resolved soon.
Annamaria I.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? We have contacted you to confirm the address and thus resend the order ?? We hope it will arrive soon ! Have a good day ?
1
/5
★☆☆☆☆
Order has not yet arrived ??
Maren O.
Translated review
Answer from Petit-Fernand
Hello Mrs. Oßwald, Thank you for your message. We in customer service will be happy to provide you with further information about the whereabouts of your order, I have just sent you an email so that we can see where your order is. We look forward to helping you. With kind regards from France, Maïté from Customer Service
1
/5
★☆☆☆☆
My order never arrived at its destination, and although I reported the problem, the package is untraceable and I was not helped in any way.
Laura C.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? We are waiting for confirmation of the address to resend it ?? We hope it will arrive soon ! Have a good day ?
1
/5
★☆☆☆☆
Order 1 day before the promotional codes, so no discount.
Laura Gresset
Translated review
Answer from Petit-Fernand
Hello Laura, thank you for your message and your order? I'm sorry you just missed our promotion! If you'd like to be notified of all our promotions, please subscribe to our newsletter or follow us on our social networks? See you soon with C-MonEtiquette! Sarah
1
/5
★☆☆☆☆
Hello you make me a satisfaction that I have not received my labels I ordered and so far I have received nothing.
Huguet
Translated review
Answer from Petit-Fernand
Hello Lydia, Thank you for your message and your C-Monetiquette order! ? I'm sorry to hear that you didn't receive your order ? I will send you an email immediately to solve this problem. Have a nice day, Sarah
1
/5
★☆☆☆☆
I don't know if it's the postal service or petit-Fernand but the truth is that I still haven't received my order after more than a month.
Olaya Díaz Catalán
Translated review
Answer from Petit-Fernand
Good morning Olaya , I ask you to accept our sincere apologies for the delay. Due to the current health situation, Correos does not respect our deadlines. We have sent you an email in order to solve the problem as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Nothing has turnt up
Katie O.
Answer from Petit-Fernand
Good morning Katie, thank you for your message and we are so sorry that you have not yet received your order. I will send you an email so we can find a solution to this. Have a good day 🙂 Xia
1
/5
★☆☆☆☆
I placed an order on 13.07.2021 and I still haven't received notification of receiving it ... I was told I would receive it in 2 to 10 days. And now I am at another address because I am on vacation, so I will not be able to pick it up.
Elena
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience. I confirm that your order with tracking number LD106457701FR was delivered on August 4th ! Please, if your order has not been delivered I invite you to contact us at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Order placed, at the time of checking where this one is I see that its statute is "cancelled" without any request of my share, either, I place my order again, one week later I look where that is... order once again cancelled without to have asked it!!!! Too bad, I order elsewhere, but I'm very, very disappointed and annoyed.
Delphine
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Answer from Petit-Fernand
Hello Delphine! We're sorry to hear that you've had problems placing an order on our website. Please do not hesitate to contact us by e-mail or telephone if this happens again, we will be able to advise you. Have a nice weekend?
1
/5
★☆☆☆☆
The first time I washed it, it was gone, even though I followed the installation instructions to the letter...
Julie
Translated review
Answer from Petit-Fernand
Hello Julie! We're sorry to hear that your labels caused you problems. I hope the proposed solution will satisfy you? See you soon?
1
/5
★☆☆☆☆
It took a long time to arrive They send apologies with a discount code that doesn't work
Leyre Torres
Translated review
Answer from Petit-Fernand
Good morning Leyre, I apologize for the inconvenience caused. We have contacted you in order to provide you with a valid discount code ! Have a nice day, Maialen
1
/5
★☆☆☆☆
When I placed my first order and it took so long to ship it, they offered me a 25% discount on my second order. Which they did not apply.
Pía Gonzalo
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies. We have contacted you in order to provide you with a valid discount code. Have a nice day, Maialen
1
/5
★☆☆☆☆
I did not receive my order and nobody answers me or gives me information.
Nira Arbelo
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the delay. We are trying to change partners for our shipments because unfortunately and due to the current health situation, Correos does not respect our deadlines. We will contact you to resend your order as soon as possible ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I am sending you an email to complain about the canvas bag with the rainbow on it. I haven't had any feedback. The design faded during the 1st wash. Thank you
Héloïse Flamand
Translated review
Answer from Petit-Fernand
Hello Héloïse and thank you for your message. We couldn't find your email so we have contacted you to get more information and find a solution as soon as possible! Have a nice day?
1
/5
★☆☆☆☆
It's been more than a month since I placed my order and I haven't received anything. I'm disappointed despite my attachment to your work. My son had the same labels when he was little. I would have liked to have the same thing for my daughter.
Aurélie Soyeux
Translated review
Answer from Petit-Fernand
Hello Aurélie, we're sorry you haven't received your order yet? I hope that the second shipment, which left this week, will arrive very soon! Have a nice weekend?
1
/5
★☆☆☆☆
Order not received. Despite the change of address, my order has not arrived.
Mme Sandrine Meunier
Translated review
Answer from Petit-Fernand
Hello Sandrine, we're sorry you haven't received your order yet? I've sent you an e-mail to reconfirm the address and return your products ?? Have a nice weekend?
1
/5
★☆☆☆☆
They take a long time to receive the order and then drop it in the mailbox.
Mari Carmen Serna
Translated review
Answer from Petit-Fernand
Good morning Mari Carmen, I apologize for the delay, we are looking for new partners for our shipments because unfortunately Correos does not respect the deadlines. We have already contacted you by mail and your order was resent yesterday ! Have a nice day, Maialen
1
/5
★☆☆☆☆
It shows as shipped three weeks ago but I still haven't received anything....
Manuela
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order ? I have contacted you to confirm the shipping address. We are waiting for your feedback, see you soon ??
1
/5
★☆☆☆☆
The order is not compliant, very poorly explained on the site, I end up with 100 labels without logo and customer service has no solution to give me. Too bad ...
Cindy Vincelot
Translated review
Answer from Petit-Fernand
Hello, we're sorry to read your message? During personalization, the message "Illustration not available with this background" appears when the background/illustration combination is not available because the rendering would not be of good quality. It is therefore not possible to print these labels. Have a nice day?
1
/5
★☆☆☆☆
Delivery in 48 h... I waited a week. Covid is a good thing...
Soazig Mahé
Translated review
Answer from Petit-Fernand
Hello, we normally guarantee shipment within 48 hours and indeed your order was shipped more than 48 hours and we are sorry? I hope you enjoyed your order all the same! See you soon!
1
/5
★☆☆☆☆
I never received my order
Anicée Dubrulle
Translated review
Answer from Petit-Fernand
Hello, we're sorry you haven't received your order yet? We have contacted you to revalidate your delivery address. We will find a solution ? See you soon?
1
/5
★☆☆☆☆
Order not received! What a scam! They still write to me by e-mail which they do not do! I have already written 2 mails and got no answer!
Dzana V.
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We will be happy to help you and inform you about the whereabouts of your order. I have just sent you an email so that we can discuss your case. Yours sincerely, Maïté from Customer Service
1
/5
★☆☆☆☆
Maternity pack ordered on July 19, I still haven't received anything... Waiting for a reply from customer service for a free return of my order...
Anne-lise
Translated review
Answer from Petit-Fernand
Hello Anne-Lise, I'm sorry you didn't receive your order? We sent you an email this morning. Very nice day to you, Sarah
1
/5
★☆☆☆☆
After more than 20 days the ones I ordered did not arrive. Indecent service that I will never use again. If you can't ship to Italy don't serve it as a country
Paolo G.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order ? I sent you an email to confirm the shipping address and find a solution, see you soon ! ??
1
/5
★☆☆☆☆
Orders never arrived 2 out of 2 nothing arrived
Volanti M.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the delay in delivery ?? I sent you an email to confirm the shipping address See you soon ??
1
/5
★☆☆☆☆
Very satisfied they are very professional and serious
Sell Hind
Translated review
Answer from Petit-Fernand
Hello Hind, I'm really sorry that you haven't received your order, which has been shipped by our services? We have contacted you by email to offer you a solution as soon as possible. Sarah
1
/5
★☆☆☆☆
Never received disappointed more than a month waiting
Julie Bocage
Translated review
Answer from Petit-Fernand
Hello Julie, Thank you for your feedback and I'm sorry you didn't receive your order of July 18th? We have sent you an email to rectify this as soon as possible. Have a lovely day! Sarah
1
/5
★☆☆☆☆
I have not received my order !!!!! Every time I am told to wait
Alexia De Pierpont
Translated review
Answer from Petit-Fernand
Hello, we're sorry your order didn't arrive? We hope the second shipment will arrive soon! See you soon?
1
/5
★☆☆☆☆
I still haven't received the product. I have tried in vain to contact the company, but no answer or solution has been offered. It's disgraceful.
Hamon
Translated review
Answer from Petit-Fernand
Hello Emilie, Thank you for your feedback. Our teams do their utmost to respond as quickly as possible to all weekend requests. We apologize for the delay in responding to your request. I hope, however, that the solution you have found is satisfactory! Have a lovely day? Sarah