/10
★★★★★
based on 126845 reviews published
★★★★★
based on 126845 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order not received! What a scam! They still write to me by e-mail which they do not do! I have already written 2 mails and got no answer!
Dzana V.
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We will be happy to help you and inform you about the whereabouts of your order. I have just sent you an email so that we can discuss your case. Yours sincerely, Maïté from Customer Service
1
/5
★☆☆☆☆
Maternity pack ordered on July 19, I still haven't received anything... Waiting for a reply from customer service for a free return of my order...
Anne-lise
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Answer from Petit-Fernand
Hello Anne-Lise, I'm sorry you didn't receive your order? We sent you an email this morning. Very nice day to you, Sarah
1
/5
★☆☆☆☆
After more than 20 days the ones I ordered did not arrive. Indecent service that I will never use again. If you can't ship to Italy don't serve it as a country
Paolo G.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order ? I sent you an email to confirm the shipping address and find a solution, see you soon ! ??
1
/5
★☆☆☆☆
Orders never arrived 2 out of 2 nothing arrived
Volanti M.
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Answer from Petit-Fernand
Good morning, we apologize for the delay in delivery ?? I sent you an email to confirm the shipping address See you soon ??
1
/5
★☆☆☆☆
Very satisfied they are very professional and serious
Sell Hind
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Answer from Petit-Fernand
Hello Hind, I'm really sorry that you haven't received your order, which has been shipped by our services? We have contacted you by email to offer you a solution as soon as possible. Sarah
1
/5
★☆☆☆☆
Never received disappointed more than a month waiting
Julie Bocage
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Answer from Petit-Fernand
Hello Julie, Thank you for your feedback and I'm sorry you didn't receive your order of July 18th? We have sent you an email to rectify this as soon as possible. Have a lovely day! Sarah
1
/5
★☆☆☆☆
I have not received my order !!!!! Every time I am told to wait
Alexia De Pierpont
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Answer from Petit-Fernand
Hello, we're sorry your order didn't arrive? We hope the second shipment will arrive soon! See you soon?
1
/5
★☆☆☆☆
I still haven't received the product. I have tried in vain to contact the company, but no answer or solution has been offered. It's disgraceful.
Hamon
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Answer from Petit-Fernand
Hello Emilie, Thank you for your feedback. Our teams do their utmost to respond as quickly as possible to all weekend requests. We apologize for the delay in responding to your request. I hope, however, that the solution you have found is satisfactory! Have a lovely day? Sarah
1
/5
★☆☆☆☆
Labels ordered on 15/07/21, it's now August 2, 2021, the labels have never arrived and no one has replied. Apart from telling me to be patient, no one has come up with a solution, knowing that I will NEVER receive them.
Nathalie.c
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Answer from Petit-Fernand
Hello Nathalie, Thank you for your message and your order? We're sorry your order didn't arrive? Following our discussions, I can confirm that we have restarted production of your order, which you should receive very soon! I remain at your disposal and wish you an excellent day! ?? Sarah
1
/5
★☆☆☆☆
The labels received are blurred. No reply to my complaint email. Borderline scam...
Ophélie Delettre
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Answer from Petit-Fernand
Hello Ophélie, Thank you for your feedback. I'm sorry you received faulty labels. We spoke about this last week, and I hope that the solution we've come up with works for you. We remain available to answer any questions you may have. Have a lovely day! Sarah
1
/5
★☆☆☆☆
I still haven't received my parcel
Julie Brisse
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Answer from Petit-Fernand
Hello Julie, Thank you for your feedback and I'm sorry to hear that you have not received your order. I can confirm that it has been shipped and it is abnormal that it has not arrived? I will send you an email immediately to find a solution to this problem. Have a nice day? Sarah
1
/5
★☆☆☆☆
Hello There marked delivered I never received my labels and that for the second time I am disgusted I will never order again on this site !!!!
Camille Burc
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Answer from Petit-Fernand
Hello Camille, I'm really sorry to hear that you haven't received your order? Indeed, the tracking indicates that it has been deposited in your mailbox. I will send you an email as soon as possible to find a solution together. Have a nice day? Sarah
1
/5
★☆☆☆☆
Difficult to detach from the handle and unfortunately does not hold after washing.
Nicole S.
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Answer from Petit-Fernand
Hello Ms. Schmidt, Thank you for your feedback. We will be happy to come back to you with an individual solution. I have just sent you an email so that we can get in touch. Yours sincerely, Maïté from Esistmeins
1
/5
★☆☆☆☆
Delay of more than a week in the order and lousy customer service, the phone is not available and in the mail they do not answer.
Marta González
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Answer from Petit-Fernand
Good morning Marta, We are sorry that your order has taken longer than expected. We are looking for new partners to make our deliveries because unfortunately Correos does not meet the deadlines and even less with the current health situation. I hope you still liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, the labels don't hold at all. I am still waiting for the message I was supposed to receive.
Nadine
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Answer from Petit-Fernand
Hello, thank you for your message. Of course, it cannot be that the labels do not hold. I will write you an email immediately so that we can find a solution together. Have a nice day ?? Yours sincerely, Maïté from Customer Service
1
/5
★☆☆☆☆
Parcel dispatched late and arrived after we had left on vacation (10 days after ordering!). Parcel found dumped in our garden and rescued by the post office !!!! Folded labels and damaged kit out of its packaging. In short, it's hard to do worse...it's a shame because the service is usually very good.
Cpi
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Answer from Petit-Fernand
Hello, we are very sorry for all these problems encountered during your order! ?? I hope that following our email exchange, we will find a satisfactory solution! Have a nice day?
1
/5
★☆☆☆☆
After about 20 days still not arrived
Silvia
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? I have sent you an email to confirm the address and so find a solution See you soon ??
1
/5
★☆☆☆☆
You do not offer the possibility of putting two names plus the first name on all the labels in the pack. No possibility of getting help from your services. So I paid 28 and half the labels are incomplete (name+first name). The colors are less beautiful printed than on the screen, so the rendering is not satisfactory. Conclusion too expensive for the few labels I will use. Best regards.
Jerez
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Answer from Petit-Fernand
Hello, the Pack has mainly 1 or 2-line labels. The number of characters is restricted to allow a more legible writing. We're sorry if you're not satisfied with the rendering, but I've sent you an e-mail to discuss this together?
1
/5
★☆☆☆☆
I still haven't received the name stickers I ordered two weeks ago
Lina
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Answer from Petit-Fernand
Hello, we are sorry that you are still waiting for your labels. We will be happy to inform you about the whereabouts of your order - I have just sent you an email. Yours sincerely from Bordeaux, Maïté from Esistmeins
1
/5
★☆☆☆☆
I was supposed to receive the labels between the 16th and 17th of July and I received them on the 19th. In the end, they were useless because they were meant to be stuck on pins for a birthday party on the 17th of July.
Mylène
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Answer from Petit-Fernand
Hello, thank you for your feedback! We're sorry that your order arrived late, we try to deliver as soon as possible but delivery may be slightly delayed during the summer period?
1
/5
★☆☆☆☆
Barrel caps break easily
Alice A.
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Answer from Petit-Fernand
Good morning, we apologize for the problems you are encountering with the water bottle cap. I sent you an email to find you a solution ! ?
1
/5
★☆☆☆☆
The order has not yet arrived
Daniele T.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order ?? I have sent you an email to confirm the address and so find a solution See you soon ??
1
/5
★☆☆☆☆
I have placed two orders. One recently but one a month ago and I still haven't received anything Thank you.
María José Castañon
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Answer from Petit-Fernand
Good morning María José, I ask you to accept our sincere apologies for the situation and the delay. We have sent you an email in order to locate your orders. Have a nice day, Maialen
1
/5
★☆☆☆☆
I'm not satisfied, the labels are badly pre-cut, it's hell to peel them off the backing, I damage half of them.
Fany
Translated review
Answer from Petit-Fernand
Hello, we're sorry that your order is experiencing quality problems. We hope we can find a solution together? See you soon!
1
/5
★☆☆☆☆
Still no news of my order placed at the beginning of July. Despite my messages by e-mail and on your website
Nathalie Bacon
Translated review
Answer from Petit-Fernand
Hello Nathalie, Thank you for your comment. I'm sorry to hear that your order still hasn't arrived. Unfortunately I can't find an email address for you, so I'll send you one right away so that we can find a solution together 🙂 A very nice day to you, Zoé
1
/5
★☆☆☆☆
I am very disappointed. I was promised to receive the goods within 48 hours and now I've been waiting 4 days and nothing has arrived yet. But they are very quick at debiting money!
Lilly
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Answer from Petit-Fernand
Hello Lilly, thank you for sharing your experience with us. Our goods are produced in Bordeaux within 48h and sorted and packed by hand. We then hand over the labels to the post office. ?? Delivery usually takes 2-8 working days as the goods come from France. The delivery time is therefore the decisive factor. We produce everything by hand and with heart ?? on site so that your children can enjoy the beautiful labels ? If you have any questions about the whereabouts of your shipment, please contact customer service at [email protected]. With kind regards, Maïté from Esisteins
1
/5
★☆☆☆☆
I have not received the package! I placed the order on 10/07/2021 Order number 3000817961!
Lucia F.
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Answer from Petit-Fernand
Good morning, I am sorry that you have not received your order yet ? I contacted you to confirm the shipping address and so find a solution ! See you soon ??
1
/5
★☆☆☆☆
I have not yet received the order, they have repeated it again because the original order has been lost, they say...when it arrives I will be able to evaluate it, right now it is not appropriate to evaluate the service and quality of the product.
Yurena Felipe Rodríguez
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Answer from Petit-Fernand
Good morning Yurena Felipe, Please accept our sincere apologies for the inconvenience. Your order has been sent back to manufacturing and will be delivered shortly to the new address you chose! Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately very long delivery, I have been waiting 3 weeks for my goods. The kita starts soon.
Mna
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Answer from Petit-Fernand
Hello, thank you for writing to us. We have already been in contact by email today and hope that we have been able to offer you a suitable solution. In the meantime, we wish you a pleasant day. Yours sincerely from Bordeaux, Maïté
1
/5
★☆☆☆☆
Label does not fit at all on clothes very very disappointed first wash the label and crumbs too bad
Gaétane Lebret
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Answer from Petit-Fernand
Hi Gaétane, Thank you for your comment, it's not normal that your labels have come off 🙁 I'll send you an email right away so that we can find a solution 🙂 A very nice day to you, Zoé