/10
★★★★★
based on 126845 reviews published
★★★★★
based on 126845 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Still not received... so I can't evaluate
Soizic Dupre;
Translated review
Answer from Petit-Fernand
Hello, we're sorry your order didn't arrive? We've sent you an e-mail to confirm your postal address and find a solution! See you soon?
1
/5
★☆☆☆☆
I received my parcel with a wait of more than 10 days. My child went to summer camp without a label on his clothes. The advertisement said delivered in 48 h! No apology from you for the delay by e-mail. On the other hand, we receive an e-mail to give our opinion...
Jean Sébastien Eude
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Answer from Petit-Fernand
Hello, we normally guarantee shipment within 48 hours and indeed your order was shipped more than 48 hours and we are sorry? I hope you enjoyed your order all the same! See you soon!
1
/5
★☆☆☆☆
Order took 15 days to arrive. As a result, my children had already left for camp when their labels arrived 🙁 For the rest, great product, as usual.
Catherine
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Answer from Petit-Fernand
Hello, we are sorry that your order has been delayed? But we're delighted that you like our products! See you soon?
1
/5
★☆☆☆☆
We still haven't received our order placed on July 9th and it's now the 29th. We needed these labels for July 31st, hence our anticipation, as our order will be useless after this date.
Nathalie Beneteau
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Answer from Petit-Fernand
Hello, we're sorry your order didn't arrive? We've sent you an e-mail to confirm your postal address and find a solution! See you soon?
1
/5
★☆☆☆☆
The delivery took almost 10 days. Only after I asked customer service did I receive an answer that the delivery had been sent by airmail. When the stickers arrived, I was a little disappointed that they were so funny...
Lena
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Answer from Petit-Fernand
Hello, thank you for your message. As our goods are shipped from France, shipping usually takes 2-8 working days. We apologize if you have experienced any waiting time. We deliberately keep our adhesive labels for clothing small so that they can be attached to the care labels of the clothing, which are also rather small for children's clothing. However, we also have other labels on our website that are larger. The size is shown in mm on all labels. Yours sincerely, Maïté from customer service
1
/5
★☆☆☆☆
I made a purchase in early July and still haven't had the product delivered to me
Kenia M.
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Answer from Petit-Fernand
Good morning, thank you for the message ! We are sorry to hear that you have not yet received your order, I have contacted you to confirm the postal address and find a solution ! See you soon ?
1
/5
★☆☆☆☆
Never received my ordered goods.
Julia C.
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Answer from Petit-Fernand
Hello Mrs. Cordts, thank you for your message. We are sorry that there were problems with your order. We have already found a solution together by e-mail ? Best regards from France, Maïté from Customer Service
1
/5
★☆☆☆☆
Order not received
Celine Chocat
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Answer from Petit-Fernand
Hello, we are sorry that your order was lost during delivery? I hope that the solution we have proposed will satisfy you! Have a nice day?
1
/5
★☆☆☆☆
I haven't received anything yet
Lucie Sabin
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Answer from Petit-Fernand
Hello, we're sorry you still haven't received your order? We have contacted you to confirm your address and find a solution?
1
/5
★☆☆☆☆
Super long lead times. Poor quality
Oui Oui
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order has been delayed? Please don't hesitate to contact us if you have any problems with our products! See you soon!
1
/5
★☆☆☆☆
The delivery times announced were not respected. I received my order on D+11 days....when the delivery time announced on the site is D+48h.
Ariane Grimanelli
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Answer from Petit-Fernand
Hello, your order was shipped more than 48 hours late and we are very sorry? I hope you enjoyed your order all the same! See you soon!
1
/5
★☆☆☆☆
I'm still undelivered!
Justine Khaldi
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Answer from Petit-Fernand
Hello, we're sorry you still haven't received your order? We have contacted you to confirm your address and find a solution?
1
/5
★☆☆☆☆
I paid immediately, but I have been waiting for the goods for almost a month. I wrote 3 emails to customer service. None of them were answered. What can I say...I'm disappointed & of course I can't recommend it to anyone.
Helene B.
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Answer from Petit-Fernand
Hello Ms. Balazs, it's great that we can talk to you this way. We have been trying to reach you for days - obviously your email inbox is full! As you did not open a customer account when you placed your order, we do not have your telephone number. Please send us an email or a Pn on Facebook or Instagram with your phone number immediately or call us back on +33 9 72 62 07 22. Thank you, Maïté from Esistmeins
1
/5
★☆☆☆☆
Order not received!
Md
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Answer from Petit-Fernand
Hello, I'm sorry to read that you have experienced long delivery times. I hope that the solutions proposed by email will suit you, I wish you a very good evening, Zoé
1
/5
★☆☆☆☆
Unfortunately, no item arrived. A buyer protection case has also been opened with PayPal. The retailer put me off, but I would like to wait until date X and then get in touch again. Too bad I was looking forward to the stickers.
Anonymus
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Answer from Petit-Fernand
Hello, thank you for sharing your experience with us. As already discussed in personal messages, your shipment is on its way. Once again, we ask for your understanding that we have no influence on the delivery times of the German postal service. We very much hope that your delivery will arrive soon and will of course continue to be available for you. With kind regards from France, Maïté from Esistmeins customer service
1
/5
★☆☆☆☆
Never received The order .
Mara D.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order has not yet arrived ?? We are waiting for your confirmation of the address to resend it ?? See you soon ??
1
/5
★☆☆☆☆
I placed my order on July 12 and still today (July 27) nothing has arrived yet!!! Of course the payment was made immediately!!!!
Chiara D.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order has not yet arrived ?? We are waiting for your confirmation of the address to resend it ?? See you soon ??
1
/5
★☆☆☆☆
Exorbitant shipping costs. Further to Cmonetiquette's reply: how can I explain that my total purchase was 10 and I paid 9.50 for postage?
Muriel Gonzalez
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Answer from Petit-Fernand
Hi Muriel, We cover the shipping costs for all label orders over 9euros 🙂 A very happy day to you, Zoé
1
/5
★☆☆☆☆
Hello, very disappointed because my order was delivered too late and I could not mark my children's clothes. I do not recommend because it was noted delivery in 48h, I therefore advise not to make false promises .....
Anne-helene Jourdain
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Answer from Petit-Fernand
Hello Anne-Hélène, Thank you for your comment and I'm really sorry to read that you had to wait too long for delivery 🙁 I wish you a very nice end of day, Zoé
1
/5
★☆☆☆☆
My goods are still not there ordered on 15.7 and should have been on the way for about a week, too bad
Melanie K.
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Answer from Petit-Fernand
Hello Mrs. Kettnitz, thank you for your message. We are very sorry that you have been waiting a long time for your order. Our customer service team will be happy to help you and provide you with information about the whereabouts of your order. I will write you an email so that we can find a solution together. With kind regards from Bordeaux, Maïté from Esistmeins
1
/5
★☆☆☆☆
Order nn arrived is difficult unsatisfied communication
Sonia
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order has not yet arrived ?? We are waiting for your confirmation of the address to resend it ?? See you soon ??
1
/5
★☆☆☆☆
Hello, I have not received my order. I have no return .... Mrs Plé Julie
Julie Plé
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Answer from Petit-Fernand
Hello, Thank you for your comment. I'm really sorry to read that you had to wait too long for delivery, we have sent you back your order as agreed. Have a nice day, Zoé
1
/5
★☆☆☆☆
I can't give you my opinion on this because I haven't received my order, I'm very disappointed.
Maria Josee Remphan
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Answer from Petit-Fernand
Hello Maria Josée, Thank you for your comment. I'm sorry to read that you still haven't received your order, even though we shipped it within 48 hours. I've just sent you an email so that we can get back to you with a satisfactory answer. Very nice day to you, Zoé
1
/5
★☆☆☆☆
The 48-hour deadline was not respected... labels received with children already away at camp...
Gaelle Mallick
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Answer from Petit-Fernand
Hello, we're sorry your order arrived late. I hope you can still enjoy it. See you soon?
1
/5
★☆☆☆☆
I've been waiting two weeks for my order, I received the amount and I don't know anything else, they don't answer my phone or a message I sent, really lousy.
Sandra Hb
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Answer from Petit-Fernand
Good morning Sandra, I apologize for the inconvenience. If you have sent us an email, we will respond shortly to find a solution to your problem and to locate your order as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received anything.
Coralie Pailler
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Answer from Petit-Fernand
Hello, this is not normal, thank you for your message. I've sent you an e-mail to confirm your address and find a solution?
1
/5
★☆☆☆☆
I bought labels that come off in the wash. It's also very complicated to sew them as they are thermolactile.
Lurienne
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Answer from Petit-Fernand
Hello, we're sorry to read your message. We have sent you an email to get more information and find a solution 🙂
1
/5
★☆☆☆☆
I have not yet received my parcel.
Manon Perier
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Answer from Petit-Fernand
Hello, this is not normal, we have contacted you to confirm your delivery address and find a solution?
1
/5
★☆☆☆☆
Item not received. And no news from after-sales service.
Cynthia
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Answer from Petit-Fernand
Hello, this is not normal. I have sent you an email to confirm your delivery address so that we can find a solution?
1
/5
★☆☆☆☆
Iron-on labels don't stick at all!!! Yet glued according to instructions. Very disappointed! What's more, the personalized sticker on the tartine box was poorly stuck on (lots of bubbles, I doubt it will last long).
Valérie Marquet
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Answer from Petit-Fernand
Hello, we're sorry to read your message. I've sent you an e-mail to get more information and find you a solution! See you soon?