/10
★★★★★
based on 125978 reviews published
★★★★★
based on 125978 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I haven't received anything yet
Lucie Sabin
Translated review
Answer from Petit-Fernand
Hello, we're sorry you still haven't received your order? We have contacted you to confirm your address and find a solution?
1
/5
★☆☆☆☆
Super long lead times. Poor quality
Oui Oui
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order has been delayed? Please don't hesitate to contact us if you have any problems with our products! See you soon!
1
/5
★☆☆☆☆
The delivery times announced were not respected. I received my order on D+11 days....when the delivery time announced on the site is D+48h.
Ariane Grimanelli
Translated review
Answer from Petit-Fernand
Hello, your order was shipped more than 48 hours late and we are very sorry? I hope you enjoyed your order all the same! See you soon!
1
/5
★☆☆☆☆
I'm still undelivered!
Justine Khaldi
Translated review
Answer from Petit-Fernand
Hello, we're sorry you still haven't received your order? We have contacted you to confirm your address and find a solution?
1
/5
★☆☆☆☆
I paid immediately, but I have been waiting for the goods for almost a month. I wrote 3 emails to customer service. None of them were answered. What can I say...I'm disappointed & of course I can't recommend it to anyone.
Helene B.
Translated review
Answer from Petit-Fernand
Hello Ms. Balazs, it's great that we can talk to you this way. We have been trying to reach you for days - obviously your email inbox is full! As you did not open a customer account when you placed your order, we do not have your telephone number. Please send us an email or a Pn on Facebook or Instagram with your phone number immediately or call us back on +33 9 72 62 07 22. Thank you, Maïté from Esistmeins
1
/5
★☆☆☆☆
Order not received!
Md
Translated review
Answer from Petit-Fernand
Hello, I'm sorry to read that you have experienced long delivery times. I hope that the solutions proposed by email will suit you, I wish you a very good evening, Zoé
1
/5
★☆☆☆☆
Unfortunately, no item arrived. A buyer protection case has also been opened with PayPal. The retailer put me off, but I would like to wait until date X and then get in touch again. Too bad I was looking forward to the stickers.
Anonymus
Translated review
Answer from Petit-Fernand
Hello, thank you for sharing your experience with us. As already discussed in personal messages, your shipment is on its way. Once again, we ask for your understanding that we have no influence on the delivery times of the German postal service. We very much hope that your delivery will arrive soon and will of course continue to be available for you. With kind regards from France, Maïté from Esistmeins customer service
1
/5
★☆☆☆☆
Never received The order .
Mara D.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that your order has not yet arrived ?? We are waiting for your confirmation of the address to resend it ?? See you soon ??
1
/5
★☆☆☆☆
I placed my order on July 12 and still today (July 27) nothing has arrived yet!!! Of course the payment was made immediately!!!!
Chiara D.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that your order has not yet arrived ?? We are waiting for your confirmation of the address to resend it ?? See you soon ??
1
/5
★☆☆☆☆
Exorbitant shipping costs. Further to Cmonetiquette's reply: how can I explain that my total purchase was 10 and I paid 9.50 for postage?
Muriel Gonzalez
Translated review
Answer from Petit-Fernand
Hi Muriel, We cover the shipping costs for all label orders over 9euros 🙂 A very happy day to you, Zoé
1
/5
★☆☆☆☆
Hello, very disappointed because my order was delivered too late and I could not mark my children's clothes. I do not recommend because it was noted delivery in 48h, I therefore advise not to make false promises .....
Anne-helene Jourdain
Translated review
Answer from Petit-Fernand
Hello Anne-Hélène, Thank you for your comment and I'm really sorry to read that you had to wait too long for delivery 🙁 I wish you a very nice end of day, Zoé
1
/5
★☆☆☆☆
My goods are still not there ordered on 15.7 and should have been on the way for about a week, too bad
Melanie K.
Translated review
Answer from Petit-Fernand
Hello Mrs. Kettnitz, thank you for your message. We are very sorry that you have been waiting a long time for your order. Our customer service team will be happy to help you and provide you with information about the whereabouts of your order. I will write you an email so that we can find a solution together. With kind regards from Bordeaux, Maïté from Esistmeins
1
/5
★☆☆☆☆
Order nn arrived is difficult unsatisfied communication
Sonia
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that your order has not yet arrived ?? We are waiting for your confirmation of the address to resend it ?? See you soon ??
1
/5
★☆☆☆☆
Hello, I have not received my order. I have no return .... Mrs Plé Julie
Julie Plé
Translated review
Answer from Petit-Fernand
Hello, Thank you for your comment. I'm really sorry to read that you had to wait too long for delivery, we have sent you back your order as agreed. Have a nice day, Zoé
1
/5
★☆☆☆☆
I can't give you my opinion on this because I haven't received my order, I'm very disappointed.
Maria Josee Remphan
Translated review
Answer from Petit-Fernand
Hello Maria Josée, Thank you for your comment. I'm sorry to read that you still haven't received your order, even though we shipped it within 48 hours. I've just sent you an email so that we can get back to you with a satisfactory answer. Very nice day to you, Zoé
1
/5
★☆☆☆☆
The 48-hour deadline was not respected... labels received with children already away at camp...
Gaelle Mallick
Translated review
Answer from Petit-Fernand
Hello, we're sorry your order arrived late. I hope you can still enjoy it. See you soon?
1
/5
★☆☆☆☆
I've been waiting two weeks for my order, I received the amount and I don't know anything else, they don't answer my phone or a message I sent, really lousy.
Sandra Hb
Translated review
Answer from Petit-Fernand
Good morning Sandra, I apologize for the inconvenience. If you have sent us an email, we will respond shortly to find a solution to your problem and to locate your order as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received anything.
Coralie Pailler
Translated review
Answer from Petit-Fernand
Hello, this is not normal, thank you for your message. I've sent you an e-mail to confirm your address and find a solution?
1
/5
★☆☆☆☆
I bought labels that come off in the wash. It's also very complicated to sew them as they are thermolactile.
Lurienne
Translated review
Answer from Petit-Fernand
Hello, we're sorry to read your message. We have sent you an email to get more information and find a solution 🙂
1
/5
★☆☆☆☆
I have not yet received my parcel.
Manon Perier
Translated review
Answer from Petit-Fernand
Hello, this is not normal, we have contacted you to confirm your delivery address and find a solution?
1
/5
★☆☆☆☆
Item not received. And no news from after-sales service.
Cynthia
Translated review
Answer from Petit-Fernand
Hello, this is not normal. I have sent you an email to confirm your delivery address so that we can find a solution?
1
/5
★☆☆☆☆
Iron-on labels don't stick at all!!! Yet glued according to instructions. Very disappointed! What's more, the personalized sticker on the tartine box was poorly stuck on (lots of bubbles, I doubt it will last long).
Valérie Marquet
Translated review
Answer from Petit-Fernand
Hello, we're sorry to read your message. I've sent you an e-mail to get more information and find you a solution! See you soon?
1
/5
★☆☆☆☆
The delivery took a very long time A lot of unnecessary packaging The labels do not hold well
Maike B.
Translated review
Answer from Petit-Fernand
Hello Ms. Beste, We are sorry to hear that you are having problems with our labels. I will be happy to help you. You have just received an email from me so that we can find a solution together. In the meantime, have a nice day? Yours sincerely, Maïté from Customer Service
1
/5
★☆☆☆☆
Very disappointed. I ordered the labels for my son to go to Colo. The iron-on ones were easy to apply, but they didn't even last a week at Colo, they all fell off as I went along. But they were well glued. They fell off before you even washed the garment once. I don't recommend them at all...
Monica Lallement
Translated review
Answer from Petit-Fernand
Hello, this is not normal. Please send us your complaint to [email protected], we'll be delighted to find a solution for you! See you soon!
1
/5
★☆☆☆☆
I placed an order for 40 labels for my son who was to leave for scouts After 3 weeks, the package still has not arrived. I wrote to customer service , who after 3 emails, told me that they had put my order back into production and that it would leave after 48 hours. Except that I then received a follow-up email saying that the order could not be processed on time due to too many questions. Very bad service, I am very unhappy .
Sara M.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the delay in shipping ?? We have contacted you to find a solution ! See you soon ??
1
/5
★☆☆☆☆
Bottle received broken
Jessica Garnier
Translated review
Answer from Petit-Fernand
Hello Jessica, We're sorry your water bottle arrived broken. I've sent you an email to get more information! We will find a solution ?
1
/5
★☆☆☆☆
Order not received
Berengere Lossignol
Translated review
Answer from Petit-Fernand
Hello, we are very sorry for the delay in delivery. I hope you will be satisfied with our proposal. Have a nice day!
1
/5
★☆☆☆☆
The order arrived late and incomplete.
Maria S.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the shipping delay and production errors ?? We have contacted you to find a solution ! See you soon ??
1
/5
★☆☆☆☆
Big problem with the shipment of my order! never received and a post office that does not do its job In the middle of July chat closed on the site and therefore longer response from Cmonétiquette
Carole
Translated review
Answer from Petit-Fernand
Hello and thank you for your message. We have contacted you to confirm your address and find a solution, see you soon?
1
/5
★☆☆☆☆
I never received my labels, I wrote to customer service who never replied... it's now too late for my children's vacations and camp ... very dissatisfied, I absolutely do not recommend
Anne-sophie L
Translated review
Answer from Petit-Fernand
Hello Anne-Sophie, Thank you so much for your feedback. Thank you for taking the time to share your experience with us. We are very sorry to hear that your delay was so long. I will send you an email as soon as possible so that we can find a solution to your satisfaction. See you soon. Maïté