9.1/10
★★★★★
based on 136996 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

The labels come off despite following the procedure.... I have to buy new labels to sew....

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Catherine Cohin
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Answer from Petit-Fernand
Hello Catherine, Thank you for sharing your opinion. We're very sorry that your labels are coming off. Please write to us at [email protected] so that we can find a solution. See you soon, Melina
1 /5
★☆☆☆☆

I still haven't received the order I placed on December 27.

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Angélique Zacarias
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Answer from Petit-Fernand
Hello Angélique, I'm sorry you still haven't received your order, I'll contact you right away by email. See you soon, Melina
1 /5
★☆☆☆☆

I never received it, I complained and nobody took it into account! I paid 30....e for nothing and had to run to the store to get labels before my child left! A real scam! I don't recommend it!

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Jennifer
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Answer from Petit-Fernand
Hello Jennifer, First of all thank you for choosing C-MonEtiquette, we are obviously sorry that you are not satisfied with our services. I will contact you right away by email regarding this non-received order. See you soon, Melina
1 /5
★☆☆☆☆

Very disappointed... the labels come off after 1 or 2 machine washes... I'll have to recommend some... elsewhere...

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Laura
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Answer from Petit-Fernand
Hello Laura, Thank you for sharing your opinion. I'm sorry to hear that your labels are coming off. Please write to us at [email protected] so we can find a solution. Good day, Melina
1 /5
★☆☆☆☆

It's been a month since I ordered and still nothing.

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Estelle
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Answer from Petit-Fernand
Hello Estelle, We're sorry you didn't receive this order, but we've put it back into production so that you'll receive it as soon as possible. Good day, Melina
1 /5
★☆☆☆☆

An order placed very quickly. The prints arrived very quickly at home, but did not correspond to the order. Different name, different model, incomplete order; in short, I received someone else's order. It took me over a week to get in touch with someone, only by messenger, who answered my message after 24 hours or even stopped answering. Once I insisted on a refund because I had to order other labels urgently, the refund was instantaneous. But a lot of energy and disappointment for so little. Disappointed

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Alice D Photos
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Answer from Petit-Fernand
Hello Alice, Thank you for sharing your opinion. Indeed, your order was exchanged with someone else's, and unfortunately it happened during the Christmas vacations hence the delay in responding. We then offered to send you back the correct order, but you preferred to opt for a refund, which we did. Have a nice day, Melina
1 /5
★☆☆☆☆

Very bad and I confirm it as 3 months ago...the products ordered NEVER arrived!!! I strongly advise against it

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Guest
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Answer from Petit-Fernand
Dear customer, we are sincerely sorry. As already requested, please contact us with your order number so that we can reship the goods. I am waiting for your email to [email protected] Kind regards. Sophie
1 /5
★☆☆☆☆

I never received my order

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Anne Marie Ramsamy
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Answer from Petit-Fernand
Hello Anne-Marie, Thank you for sharing your opinion. We're sorry you didn't receive your order, we put it back into production and it was reshipped yesterday. Good day, Melina
1 /5
★☆☆☆☆

I still haven't received my order!!! Could you please tell me where it is?

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Virginie Yvon
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Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette. If you still haven't received your order, please write to us at [email protected] See you soon, Melina
1 /5
★☆☆☆☆

I INFORM YOU THAT I HAVE NOT YET RECEIVED THE GOODS

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Rossana R.
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Answer from Petit-Fernand
Dear Rossana, we thank you for your confidence in us. This is not normal, the envelope left by mail on 19/12. She should have received it by now. I will email you to confirm the shipping address. See you soon. Sophie
1 /5
★☆☆☆☆

I ordered and paid for packs of labels a month or so ago,they still have not arrived.

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Giulia P.
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Answer from Petit-Fernand
Dear Giulia, Thank you for your message. I see that on both orders shipped on 11/29 you listed two different addresses, with two different house numbers, 16 and 20. Surely delivery was not possible, and the post office returned the envelopes to us. We remain awaiting confirmation of the full shipping address so that we can proceed with the return, to [email protected]. Kind regards, Sophie
1 /5
★☆☆☆☆

I'm still waiting for my order, which I've been waiting for almost 3 weeks.

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Intissar Hnid
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Answer from Petit-Fernand
Hello Intissar, Thank you for sharing your opinion. I'm sorry you still haven't received your order, you can always contact our customer service (if you haven't already done so) by email at [email protected] so that we can find a solution for you to get your order as soon as possible. See you soon, Melina
1 /5
★☆☆☆☆

Hello, unfortunately after several orders, this time very disappointed. I've never had a problem with your labels, which normally adhere very well, except for my last delivery when all my labels for my child's ski clothes came off and stuck to the inside of my washing machine drum. I find myself without labels to prepare his laundry. Big problem! Sincerely Mrs DELBECQ

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Amelie Delbecq
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Answer from Petit-Fernand
Hello Amélie, Thank you for sharing your opinion. I'm sorry that your labels have come unstuck, it's not normal indeed, I invite you to write to us at [email protected] so that we can find a solution. See you soon, Melina
1 /5
★☆☆☆☆

Order placed on 23/12, here we are on 6/01 still nothing received despite my email.

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Audrey Guillon
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Answer from Petit-Fernand
Hello Audrey, Thank you for sharing your opinion. I'm sorry you didn't receive your order, we replied by email. See you soon, Melina
1 /5
★☆☆☆☆

I still haven't received my order

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Marie F
Translated review
Answer from Petit-Fernand
Hello Marie, First of all, thank you for ordering from C-MonEtiquette. Following your call, we have put your order back into production so that we can send it back to you as soon as possible. Good day, Melina
1 /5
★☆☆☆☆

Had it arrived I could review,but NOTHING EVER ARRIVED.

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Antonella F.
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Answer from Petit-Fernand
Dear Antonella, Thank you for your message. We look forward to your response to our email last week regarding the shipping address. See you soon! Kind regards, Sophie
1 /5
★☆☆☆☆

Labels not arrived.... I will never order from this site again

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Luca A.
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Answer from Petit-Fernand
Dear Luca, We are sorry that the post office lost your envelope. As promised, your order was remanufactured and returned at our expense on 03/01. You should receive it this week. Kind regards, Sophie
1 /5
★☆☆☆☆

I have not yet received the package

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Laia Santaugini Llusa
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Answer from Petit-Fernand
Dear Laia, Thank you for sharing your opinion about our products. I am sorry that you did not receive your order, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
1 /5
★☆☆☆☆

I placed my order on 18/12 and as of 02/01 it has not arrived.

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Silvia S.
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Answer from Petit-Fernand
Dear Silvia, Thank you for choosing Petit-Fernand. I am sorry that you have not received your order, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
1 /5
★☆☆☆☆

Many of the labels, not all but many, are badly printed and the design is badly printed too. It's a shame.

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Lise Leclercq
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Answer from Petit-Fernand
Hello Lise, Thank you for sharing your opinion. I'm sorry that some of your labels aren't printed properly. Please write to us at [email protected] if you have a complaint. Good day, Melina
1 /5
★☆☆☆☆

Hello, you asked me to evaluate the quality of the labels, knowing that I haven't received anything. I'm really disappointed knowing that my son is going skiing on January 07. It's late to receive them.

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Fifi
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Answer from Petit-Fernand
Hello Firouz, Thank you for sharing your opinion and happy new year 2020. I'm sorry you didn't receive the order, please write to us at [email protected] Good day, Melina
1 /5
★☆☆☆☆

I have not received anything

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Laura Martínez Sanchez
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Answer from Petit-Fernand
Dear Laura, Thank you for choosing Petit-Fernand. I am sorry that you did not receive your order, I invite you to contact us at [email protected] Have a nice evening, Melina
1 /5
★☆☆☆☆

I have not yet received my package. It was shipped on December 16. Today is January 1. Scarce.

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Ilaria C.
Translated review
Answer from Petit-Fernand
Dear Ilaria, Thank you for all the messages. I have responded to you by email. See you soon. Kind regards. Sophie
1 /5
★☆☆☆☆

I still haven't received my order!!! It has been over 15 days

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Laura C.
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for all the messages. I have responded to you on FB and via email. See you soon. Cordial greetings. Sophie
1 /5
★☆☆☆☆

My 12/12 order still hasn't arrived. Some things were missing under the tree...

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Joëlle Decroix
Translated review
Answer from Petit-Fernand
Hello Joëlle, Thank you for sharing your opinion. I'm sorry you didn't receive your order, you can write to us at [email protected] Have a nice day, Melina
1 /5
★☆☆☆☆

I have not received my order yet, since December 16. I left a message on the answering machine and no one has responded. Nefarious

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Camino Domínguez
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Answer from Petit-Fernand
Good afternoon, I am very sorry that you have not received your order yet. I invite you to make a claim to [email protected] Have a nice evening, Melina
1 /5
★☆☆☆☆

The labels are fine but my parcel was incomplete. I made a complaint on the website and by phone. What was missing had to be sent back. This was not the case. I am trying to contact you by phone without success to be reimbursed.

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Veronique Bento
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Answer from Petit-Fernand
Hello Véronique, I'm sorry, I'll have to refund the gift tags, that's 3 Good day, Melina
1 /5
★☆☆☆☆

For the first time I'm disappointed because my order is incomplete. I received half of the labels intended to decorate my boxes of sugared almonds. I should have checked the number before making my boxes, but I don't usually have any problems.

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Sarah Guertet
Translated review
Answer from Petit-Fernand
Hello Sarah Thank you for sharing your opinion. As indicated by our services yesterday, we will send you back the complete order as soon as possible. We apologize for the inconvenience. Have a nice day, Melina
1 /5
★☆☆☆☆

I did not receive any greaseproof paper

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Jd
Translated review
Answer from Petit-Fernand
Hello Jihen Thank you for sharing your opinion. I had some greaseproof paper sent back to you yesterday. Good day, Melina
1 /5
★☆☆☆☆

I don't usually comment or evaluate these things but the truth is that due to my anger I plan to do so. I rate it with the least high note because there is no other worse, I placed the order weeks ago that yes, to charge it if they were in a hurry and I still do not receive it, and it is not for what it cost me, which can give you for sack (to say the least) to the 10 euros but for the nefarious delivery and my wait, so if I ever receive it I will not buy again on this page there are other similar and with better valuations. Best regards

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Melina Galera Cáceres
Translated review
Answer from Petit-Fernand
Good afternoon, I am very sorry that you have not received your order yet, I invite you to make a claim to [email protected] See you soon, Melina
1 /5
★☆☆☆☆

After three weeks it still hasn't arrived.... Very bad courier service, customer service.

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Alexandra
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Answer from Petit-Fernand
Dear Alexandra, Thank you very much for choosing Petit-Fernand. I am very sorry that you have not received your order, I invite you to make a complaint to [email protected] Have a nice evening, Melina
1 /5
★☆☆☆☆

No not satisfied I made an order since December 7, 2019 I still do not have my order and nobody with whom to speak in person the 2numero communicate it never responds it is only by mail is not normal I was charged and on and December 29 am disappointed I am told that the service is closed until January 4 and I have to prepare the suitcase of my daughter who is leaving on a trip.

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Sonia D'hivert
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Answer from Petit-Fernand
Hello Sonia, We're sorry you didn't receive your order, and we finally got in touch with you. The order is being remanufactured so that we can send it back to you as soon as possible. Good day and happy new year 2020, Melina
1 /5
★☆☆☆☆

I still haven't received my order after 3 weeks and after an email reminder.

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Jessica Michel
Translated review
Answer from Petit-Fernand
Hello Jessica, Thank you for sharing your opinion, we have replied by email to offer you to return the order. Have a nice day, Melina
1 /5
★☆☆☆☆

I ordered 6 bottles on 8/12 to give this Christmas to my nephews and they have not arrived yet (27/12/2019). It said 10 days maximum and it has already been 17...

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Sonia Egea
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Answer from Petit-Fernand
Dear Sonia I invite you to send an email to [email protected] to make a claim. Have a nice day, Melina
1 /5
★☆☆☆☆

I did not receive what I ordered

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Marlena M.
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Answer from Petit-Fernand
Dear Marlena, Thank you for your message. We wanted to send your order back to you but you have not responded to our last 2 emails, We are sorry but we were therefore unable to make sure that we could proceed. I have made arrangements for a refund. Kind regards. Sophie
1 /5
★☆☆☆☆

I did not receive my parcel!!!

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Anne-laure
Translated review
Answer from Petit-Fernand
Hello Anne-Laure, Thank you for sharing your opinion. If you still haven't received your order, please write to us at [email protected] Good day, Melina
1 /5
★☆☆☆☆

Label ordered on December 3rd... it's the 24th and I still haven't received anything... the christening is very close... and nothing is moving... I don't know where I got my order! I've taken a very big risk...

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Hyu
Translated review
Answer from Petit-Fernand
Hello Dina, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1 /5
★☆☆☆☆

The order is taking too long?

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Jennyfer Lobato Robles
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Answer from Petit-Fernand
Dear Jennyfer, I am sorry you did not receive your order, I invite you to contact our customer service at [email protected] See you soon, Melina
1 /5
★☆☆☆☆

Poor review so far since the order did not arrive on time. Big problem if it doesn't arrive by Christmas.

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Marco
Translated review
Answer from Petit-Fernand
Dear Marco, Thank you for your message. I have emailed you because '(shipping address seems incomplete. See you soon. Kind regards, Sophie
1 /5
★☆☆☆☆

Part of the order did not arrive. It was supposed to be a Christmas present.

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Daniele F.
Translated review
Answer from Petit-Fernand
Dear Daniele, in fact we are sincerely sorry. We have shipped the Jungle bag separately. We hope you will receive it soon. Kind regards. Sophie 🙂