/10
★★★★★
based on 135806 reviews published
★★★★★
based on 135806 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery time not respected and an article was missing in my delivery. but you returned everything very quickly. the quality of the products is really top very good product.
Barbar
Translated review
Answer from Petit-Fernand
Hello, thank you for your order and we are happy that you are satisfied with the products. We are sorry that there was a problem with the delivery. We send the items after 48 hours of manufacturing and after that we have to take into account the "priority service" postal delays. The quality of our service is very important to us and we try to do our best. Thank you again for your order, we hope that next time everything will run more smoothly 🙂 cdt, Marylin
3
/5
★★★☆☆
I received the labels they shipped on September 28 after almost a month. The shipment was not traceable so I did not know who to contact. On October 6 I get an automated email back confirming that until October 13 there is nothing to do but wait. To review the choice of carrier or at any rate give the option to track the shipment and make temporary arrangements while waiting. Great customer service, but can't always handle it after the fact.
Mattia P.
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Answer from Petit-Fernand
Good morning Mattia, Thank you for your comment. I am very sorry to hear that the labels had some delay, normally shipments take 4/5 days but it is true that sometimes the Post Office takes a little longer. I confirm that we have reshipped your order and have written you a clarification about the address in private. Let us know if everything is okay this time! Catherine
3
/5
★★★☆☆
The labels didn't hold.
Aurore Bertrand
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Answer from Petit-Fernand
Thank you for your order, but we're sorry you had a problem with the labels. This is not normal and we invite you to contact our customer service at: [email protected] Cdt, Marylin
2
/5
★★☆☆☆
Delay in order with no real explanation... Printing quality of food bags disappointing.
Lopin
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Answer from Petit-Fernand
Hello, thank you very much for your order. We are sorry that there was a problem with your delivery and that you are not happy. Please contact our customer service department at [email protected] so that we can find a solution. Sincerely, Marylin
2
/5
★★☆☆☆
Time far too long
Mme Marie Fleury
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Answer from Petit-Fernand
Hello, Thank you for your order and your message; we are sorry that the delivery was long for you and we kindly ask you to contact our customer service for assistance. cdt, Marylin
2
/5
★★☆☆☆
Delays very 1 month and a half without being notified. On receipt an error on the color of the text...
Charlotte
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Answer from Petit-Fernand
Hello, thank you for your order and we are sorry that there was a delay on your delivery and an error. Quality and customer service are very important to us and we invite you to contact our customer service at: 0972500658 so that we can help you. Sincerely, Marylin
3
/5
★★★☆☆
I ordered labels and after washing them a few times they came unstuck. I contacted customer service who kindly sent me back some labels.
Juliette Griveau
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Answer from Petit-Fernand
Hello, thank you for your order Juliette. We are sorry that there was a problem with your labels, this is not normal and should not happen. We are very happy that you are satisfied with our customer service and wish you good reception of the new labels. Our apologies and thank you for your loyalty. Sincerely, Marylin from C-Monetiquette
3
/5
★★★☆☆
Website super fun and easy, product confirms description. Very happy with the products. Only downside: delivery took a long time...
Amélie Grenier
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Answer from Petit-Fernand
Hello AmĂ©lie, Thank you for sharing your opinion. We're sorry for the delay, but we're doing our best to reduce it. Good day, MarĂa.
2
/5
★★☆☆☆
I'm very pleased with the extra labels and stickers in the little notebook. However, I'm very disappointed with the little comforter bag, one wash and the writing and drawing have totally faded. After ten or so washes, I don't think we'll see much more.... a comforter bag is carried everywhere by the little ones and must be designed to withstand washing, especially with the virus at the moment.
Sophie
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Answer from Petit-Fernand
Hi Sophie, Thank you for choosing C-MonEtiquette and for sharing your opinion. I'm sorry that you found problems with the bag. I will contact you immediately by email so that we can find a solution. Have a nice day, MarĂa.
3
/5
★★★☆☆
The self-adhesive labels have lost some of their quality compared with the previous year: - they are less resistant to repeated washing, - in the booklet, a plastic film has been added to each label sheet, so the labels are deformed because they are very difficult to remove (this wasn't the case before, and it was much easier!). I hope you'll come back to the old version, which was much more practical and qualitative - lack of novelties! The proposed images are still the same as last year, I'd like there to be more proposals (at least before each new school year it would be very appreciable) Thank you very much, have a nice day!
Fjpnce
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Answer from Petit-Fernand
Hello Fanny, Thank you for choosing C-MonEtiquette and for sharing your opinion. I'm sorry that your labels are coming off and the problems found with the labels, I'll contact you right away by email so that we can find a solution. Good day, MarĂa.
3
/5
★★★☆☆
Delivery time 3 times longer than expected ... For a gift it is still very annoying, especially without any information before shipment.
Simon
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Answer from Petit-Fernand
Hello Simon, Thank you for sharing your opinion. We're sorry for the delay, but we're doing our best to reduce it. Good day, MarĂa.
3
/5
★★★☆☆
The website claims dispatch in 48hours. My products were dispatched after 7 DAYS and arrived 2 weeks later. The labels were great.
Laura S.
Answer from Petit-Fernand
Hello, we thank you for your order. We do produce in 48 h as written on our webside and then we send it by Post Service. It takes 2 - 6 working days in general. Pls contact us if you need anymore information to: [email protected]
3
/5
★★★☆☆
I thought the personalized text was larger: it gets a little lost in the kit's motifs And delivery times are extremely long
Malucle
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Answer from Petit-Fernand
Hello Malucle Thank you for sharing your opinion. Indeed, we are sorry for these delays that we strive to reduce. I am sorry that your products do not meet your expectations. I will contact you immediately by email so that we can find a solution. Good day, MarĂa.
3
/5
★★★☆☆
Delivered quickly, nickel labels, but after 2 or 3 washes it's gone, too bad.
Monsieur Caro
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Answer from Petit-Fernand
Hello Caro, Thank you for choosing C-MonEtiquette and for sharing your opinion. I'm sorry your labels are coming off, I'll contact you right away by email so we can find a solution. Have a nice day, MarĂa.
3
/5
★★★☆☆
Perhaps a little expensive for the size of the items
Melissandre Cammas
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Answer from Petit-Fernand
Hello Melissandre, Thank you for sharing your opinion about our products. We take into account our customers' opinions and suggestions, as well as the quality of our products, in order to set our prices as accurately as possible. Good day, Melina
3
/5
★★★☆☆
Too bad delivery took so long! Otherwise very pretty kit.
Cambie Sandrine
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Answer from Petit-Fernand
Hello Sandrine Thank you for sharing your opinion. We're sorry for the delay, but we're doing our best to reduce it. We're delighted that you're satisfied with the quality of our kits. Good day, Melina
2
/5
★★☆☆☆
Order received after 3 weeks of waiting. I wrote several times to the customer service and only got automatic replies. I'm usually very satisfied, but this time I was really disappointed.
Selma Bennia
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Answer from Petit-Fernand
Hello Selma Thank you for sharing your opinion. We're really sorry, we've had a lot of delays with our personalized kits, which is why it took so long to receive them. As a gesture of goodwill, we will refund the shipping costs. Good day, Melina
3
/5
★★★☆☆
Hello, the stickers are very difficult to remove and tear.
Karine Saelens-pascal
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Answer from Petit-Fernand
Hello Karine Thank you for sharing your opinion. We're sorry you're experiencing difficulties with our labels, we'll contact you by email so we can resolve this issue as soon as possible. Good day, Melina
2
/5
★★☆☆☆
Items as ordered but very disappointed with delivery time.
Lydie Degrand
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Answer from Petit-Fernand
Hello Lydie, Thank you for sharing your opinion. We are sorry that you received your order late, we strive to reduce our delivery times, nevertheless we hope you are satisfied with our products. Good day, Melina
2
/5
★★☆☆☆
The items offered are of good quality, in line with my choices. On the other hand, I'm very disappointed with the service itself: the order took over 3 weeks to be delivered, and was cancelled twice without reason, but then charged. All because of an out-of-stock item, I was told, after several reminders, without it ever being recorded in my customer area. What a shame.
S?verine
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Answer from Petit-Fernand
Hello SĂ©verine, thank you for sharing your opinion. We are sorry that you received your order late and with several delivery issues. We apologize for the inconvenience and will get back to you. Good day, Melina
2
/5
★★☆☆☆
I've used the clothing and item stickers last year and they were great, but the new clothing stickers I bought that year don't stay on the clothing, I've had to replace several because they had peeled off.
Lucia
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Answer from Petit-Fernand
Good afternoon Bea, I am sorry to hear that your labels have peeled off. I invite you to contact our customer service at [email protected] to seek a solution. Good afternoon, Maria.
2
/5
★★☆☆☆
Order placed but no news. I was the one who asked about the status of my order several times. I would have appreciated it if someone had told me right away that my order would not be delivered on time. I had to come back to you several times. I was told on August 28th that my order would leave within 48 hours and on September 1st I was told that it still hadn't left. Contradictory replies 3 days apart. I'm not disappointed by the labels I received, but by the quality of the way my order was handled.
CĂ©cile
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Answer from Petit-Fernand
Hello Cécile Thank you for sharing your opinion. We are sorry that you have had problems with delays and management of this order, we strive to reduce these delays and minimize unforeseen events given the current situation. Nevertheless, we hope you are satisfied with our products 🙂 Good day, Melina
2
/5
★★☆☆☆
I'm used to ordering my labels every back-to-school season, but this year I'm very disappointed: the sticky clothing labels didn't stand up to the washing machine and they're all gone!
Nicole
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Answer from Petit-Fernand
Hello Nicole, Thank you for sharing your opinion, we are sorry that you received labels that are coming off, I invite you to write to us at [email protected] with your order number please. Good day, Melina
2
/5
★★☆☆☆
After the 2nd wash, the labels peel off...even though the procedure was followed as described...very disappointed.
Vm
Translated review
Answer from Petit-Fernand
Hi Victoire, Thank you for sharing your opinion, I'm sorry your iron-on labels are coming off, I'll contact you right away by email to find a solution. Good day, Melina
3
/5
★★★☆☆
The service is good and the labels look great. But after only 4 weeks the labels are starting to come off the clothes. Never had this problem before....we followed the instructions in the booklet. So we have had to order more from another company.
Lisa N.
Answer from Petit-Fernand
Hello Lisa, thanks a lot for ordering with Petit-Fernand UK! We are sorry you had a problem with the labels and invite you to contact our customer service by e-mail, as this is not normal: [email protected] ! Thanks a lot, kindly, Marylin
2
/5
★★☆☆☆
Shipment too long, almost 3 weeks, whereas the commitment is to prepare in 48 hours plus postal time.
Lisou
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Answer from Petit-Fernand
Hello Anne-Lise, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
3
/5
★★★☆☆
If I had only ordered self-adhesive labels for objects, I would have given them 5 stars. The iron-on labels for clothes don't hold when stuck on as instructed (with the sheet supplied), so I stuck them on without the sheet, which worked, but they came off in the first wash. I therefore paid for 30 unusable labels.
Shauna Gansmann
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Answer from Petit-Fernand
Hello Shauna, Thank you for sharing your opinion. We're sorry your labels are coming unstuck. If the problem persists, please write to us at [email protected], quoting your order number.
2
/5
★★☆☆☆
I'm sorry because they are beautiful and the service is great, but I really didn't get along well with the thermoadhesive labels. They do not stick well to the clothes despite the fact that I followed the directions to the letter. On the second wash they came off partially or completely. And not on one or two clothes but on almost all of them. Despite the fact that already on the first order placed two years ago I was not 100% satisfied I tried to give them a second chance but again I was disappointed
Gessica
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Answer from Petit-Fernand
Dear Gessica, Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
2
/5
★★☆☆☆
Very disappointed because they do not respond to emails and do not respect the deadlines mentioned on their site!!!
Julie
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Answer from Petit-Fernand
Hello Julie thank you for sharing your opinion, we are sorry that you are not satisfied with our services, we hope you are however satisfied with our products 🙂 Good day, Melina
2
/5
★★☆☆☆
Iron-on labels never wash out ... Disappointed ...
Sabrina
Translated review
Answer from Petit-Fernand
Hello Sabrina, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team