/10
★★★★★
based on 135812 reviews published
★★★★★
based on 135812 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I'm sorry because they are beautiful and the service is great, but I really didn't get along well with the thermoadhesive labels. They do not stick well to the clothes despite the fact that I followed the directions to the letter. On the second wash they came off partially or completely. And not on one or two clothes but on almost all of them. Despite the fact that already on the first order placed two years ago I was not 100% satisfied I tried to give them a second chance but again I was disappointed
Gessica
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Answer from Petit-Fernand
Dear Gessica, Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . I ask you to also add the order no. or the email address you used to make it. Thank you very much Caterina
2
/5
★★☆☆☆
Very disappointed because they do not respond to emails and do not respect the deadlines mentioned on their site!!!
Julie
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Answer from Petit-Fernand
Hello Julie thank you for sharing your opinion, we are sorry that you are not satisfied with our services, we hope you are however satisfied with our products 🙂 Good day, Melina
2
/5
★★☆☆☆
Iron-on labels never wash out ... Disappointed ...
Sabrina
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Answer from Petit-Fernand
Hello Sabrina, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
I'm not at all satisfied with the little cotton bag I ordered for my daughter, because it's very small and I think the price is excessive 15 for what it is! What's more, it's of very poor quality: after one wash, the print is already much less clear! What's more, the delivery time is just too long! This site is very good for all that is labels for the rest I do not recommend it at all! LaureRose
Laurerose
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Answer from Petit-Fernand
Hello Laure, thank you for sharing your opinion, if you have any concerns about a product I invite you to write to us at [email protected] See you soon, Melina
2
/5
★★☆☆☆
Always used this brand and highly recommended it to everyone but this time the quality of the stick on labels was poor, they have all come off not sure what has gone wrong
Sarah
Answer from Petit-Fernand
Dear Sarah, we thank you ordering with Petit-Fernand UK, but are sorry you had problems with the labels. This is not normal and we invite you to contact our customer service for help by writing an e-mail to: [email protected] Thank you very much, kindly, Marylin
3
/5
★★★☆☆
The labels are very pretty and I've never had any problems so far, but the last ones for the clothes don't come off the backing very well, so they get damaged.
Zurline
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Answer from Petit-Fernand
Hello Mathilde, Thank you for sharing your opinion. I'm sorry you're having trouble with your self-adhesive clothing labels, I'll get back to you right away by email. See you soon, Melina
2
/5
★★☆☆☆
Don't even try to contact them by phone, no one answers.
Florence
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Answer from Petit-Fernand
Hello Florence I invite you to contact us during our opening hours, if we are already online please do not hesitate to call back or contact us via messenger or at [email protected] See you soon, the C-MonEtiquette team
3
/5
★★★☆☆
Nice gourd but very difficult for a child to open. So my daughter doesn't take it to school. It's a shame.
Syl
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Answer from Petit-Fernand
Hello Sylvie Thank you for sharing your opinion I'm sorry, if you have a problem with the gourd and would like us to replace the stopper I invite you to write to us at [email protected] Good day, Melina
3
/5
★★★☆☆
Disappointed by the very long delivery time (over two weeks...) as well as the time and relevance of the responses.
Severine
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Answer from Petit-Fernand
Hello Séverine, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
3
/5
★★★☆☆
I absolutely wanted the product before the start of the school year. The delivery was announced in 48h... I got it 10 days later 🙁
Julie
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Answer from Petit-Fernand
Hi Julie, I'm sorry you've had a delay in receiving your order, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
2
/5
★★☆☆☆
The product is well thought out and quAli ya, to see to lusure. The problem is quite personal but hence the low score. Missing an item in the delivery and 1 month later still nothing despite my reminders.
Lm
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Answer from Petit-Fernand
Hello Thank you for your message, we will send you back the yellow lunchbox as soon as possible. Have a nice day, Melina
2
/5
★★☆☆☆
Concerns about quality and non-existent customer service until a bad review was published and then I was contacted. A solution was found
Client
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Answer from Petit-Fernand
Hello Laetitia Thank you for sharing your opinion We are sorry that you did not have a good experience with us, we have contacted you to send you a replacement cap Good day and good weekend, The C-MonEtiquette team
2
/5
★★☆☆☆
The labels arrived much later than expected.
Mamansatisfaite
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Answer from Petit-Fernand
Hello Madam, I'm sorry that your order was received late, please do not hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
3
/5
★★★☆☆
Personalized lunchbox missing from first shipment. Responsive customer service. Nevertheless 3 weeks to receive complete order.
Marie Thomas
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Answer from Petit-Fernand
Hello Marie Thank you for choosing C-MonEtiquette and for sharing your opinion. We are sorry that you received your order late, as we were out of stock on some products. Despite this inconvenience, I hope you are satisfied with our products. Have a nice day, Melina
2
/5
★★☆☆☆
I placed the order at the end of August and I haven't heard anything about it. I needed it a week ago and nothing. Very shameless ????????
Julia
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Answer from Petit-Fernand
Good afternoon Julia I am sorry that you did not receive your order, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
3
/5
★★★☆☆
The bottles are heavy Lune is poorly printed They are difficult to open and handle for children (-6 years) I am very disappointed
Anais
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Answer from Petit-Fernand
Hello Anais Thank you for sharing your opinion. We're sorry, but if you have any problems with our products, please contact us at [email protected]. Good day, Melina
2
/5
★★☆☆☆
The after-sales service needs to be improved. I received my incomplete order and was told that the missing products would be sent to me as soon as possible, but 8 days later still nothing. Yet I immediately replied to the email asking when I would get them. No reply. It took 2 more emails and a comment on Instagram to get a refund confirmation! Too bad
Emeline
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Answer from Petit-Fernand
Hello Emeline Thank you for sharing your opinion Our production teams did their best unfortunately we had some delay issues on some products, which eventually led to a refund of the birthday cards. We apologize for the inconvenience, Melina
2
/5
★★☆☆☆
Forgot to send a product and then a long delay to receive the rest with just an email. No follow-up... This is not my 1st order. The others were quite satisfactory.
Nath
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Answer from Petit-Fernand
Hello Nathalie Thank you for sharing your opinion. We are sorry that there was a delay in receiving your products, but we hope that you are satisfied with the items you received. Good day, Melina
3
/5
★★★☆☆
For my 2nd order it's a bit of a disappointment order placed on 28th August and to date still nothing apart from a sheet of gift stickers and the note that was supposed to come with the gourd..1st contact email telling me to wait 15 days after the deadline I decided to phone the person was very kind and told me that the order would be relaunched and sent back..it's been 1 week and there's no sign of the order either on my account or in my mailbox. I hope that my order will eventually arrive and that I won't have lost 46euro...my order included the gourd for my son's 1st birthday...too bad...
Virginie
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Answer from Petit-Fernand
Hello Virginie Thank you for sharing your opinion. I'm sorry, please don't hesitate to contact us again if you still haven't received the order despite its return on 16/09 Good day, Melina
3
/5
★★★☆☆
My order was only dispatched after 6 days (following a reminder email), not 48 hours, and the labels were badly pre-cut. Impossible to peel them off without damaging them. Very disappointed.
Frederique
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Answer from Petit-Fernand
Hello Frédérique, I'm sorry your labels aren't die-cut properly, that's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
Unlike previous times when I was very satisfied, this time the labels don't come off properly, which makes it difficult to use them...
Client
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Answer from Petit-Fernand
Hello Joy, I'm sorry your labels aren't die-cut properly, that's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
3 weeks to receive a parcel supposedly sent 4 days after the purchase.... no word of apology from customer service, which simply tells you to wait. I do not recommend this product.
Oriane Deserson
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Answer from Petit-Fernand
Hello Oriane, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
2
/5
★★☆☆☆
Textile labels (iron-on and self-adhesive) don't stick. It's a pity, because they're very nice. I pointed this out to the seller, who didn't return my order. The luggage tag is very nice and seems solid. To be seen in time.
Sandrine D
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Answer from Petit-Fernand
Hello Sandrine, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
Products unavailable and availability always postponed...
Héloïse Poirot
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Answer from Petit-Fernand
Hello Héloise, Thank you for sharing your opinion. Indeed, we are out of stock on some products, we are sorry. We apologize for the inconvenience. Good day, Melina
3
/5
★★★☆☆
I received my order two weeks late (out of stock) ... for my son's first day of school it was a bit of a miss.
Sandra
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Answer from Petit-Fernand
Hello Sandra, I'm sorry your order was received late. Good day, The C-MonEtiquette team
2
/5
★★☆☆☆
Disappointed, the labels have beautiful colors but after a wash do not hold, and without washing at 60, I still put my iron on linen ... so bah I had ordered a large stock, if it does not hold ...
Vanessa Briand
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Answer from Petit-Fernand
Hello Vanessa, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
The delivery date was not respected. I find the time between order and delivery quite long.
Babel_k
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Answer from Petit-Fernand
Hi Naffie, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
2
/5
★★☆☆☆
I've been completely satisfied with all the orders I've placed so far, but this time I don't know what happened. I placed my order on August 24, and had to send them a reminder 15 days later because I still hadn't received anything, and when I finally received my order almost 15 days after the start of the school year, my order arrived incomplete.... I had to send another e-mail, to finally receive the rest of my order a few days later, which lasted a total of at least 3 weeks, although I did receive my payment the day after I placed my order... So I hope it was just a mix-up. I'll probably order again when I need to, but if it happens again, I'll have to check out the competition!
Marion A.
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Answer from Petit-Fernand
Hello Marion, thank you for sharing your opinion. We are sorry that this order has been delayed, but we hope that you are satisfied with our products. Good day, Melina
3
/5
★★★☆☆
After-wash garment labels don't stick
Johanna
Translated review
Answer from Petit-Fernand
Hello Johanna, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
I am quite surprised this year by the lack of follow-up. An order that took more than 3 weeks. Numerous calls and e-mails with complaints that have gone unanswered. It's a real shame.
Jennifer Velasques
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Answer from Petit-Fernand
Hello Jennifer Thank you for sharing your opinion, we are sorry that you received the bags late, we hope however that you are satisfied with our products. Have a nice day, Melina