/10
★★★★★
based on 129286 reviews published
★★★★★
based on 129286 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Unfortunately, no item arrived. A buyer protection case has also been opened with PayPal. The retailer put me off, but I would like to wait until date X and then get in touch again. Too bad I was looking forward to the stickers.
Anonymus
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Answer from Petit-Fernand
Hello, thank you for sharing your experience with us. As already discussed in personal messages, your shipment is on its way. Once again, we ask for your understanding that we have no influence on the delivery times of the German postal service. We very much hope that your delivery will arrive soon and will of course continue to be available for you. With kind regards from France, Maïté from Esistmeins customer service
1
/5
★☆☆☆☆
Never received The order .
Mara D.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order has not yet arrived ?? We are waiting for your confirmation of the address to resend it ?? See you soon ??
1
/5
★☆☆☆☆
I placed my order on July 12 and still today (July 27) nothing has arrived yet!!! Of course the payment was made immediately!!!!
Chiara D.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order has not yet arrived ?? We are waiting for your confirmation of the address to resend it ?? See you soon ??
1
/5
★☆☆☆☆
Exorbitant shipping costs. Further to Cmonetiquette's reply: how can I explain that my total purchase was 10 and I paid 9.50 for postage?
Muriel Gonzalez
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Answer from Petit-Fernand
Hi Muriel, We cover the shipping costs for all label orders over 9euros 🙂 A very happy day to you, Zoé
1
/5
★☆☆☆☆
Hello, very disappointed because my order was delivered too late and I could not mark my children's clothes. I do not recommend because it was noted delivery in 48h, I therefore advise not to make false promises .....
Anne-helene Jourdain
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Answer from Petit-Fernand
Hello Anne-Hélène, Thank you for your comment and I'm really sorry to read that you had to wait too long for delivery 🙁 I wish you a very nice end of day, Zoé
1
/5
★☆☆☆☆
My goods are still not there ordered on 15.7 and should have been on the way for about a week, too bad
Melanie K.
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Answer from Petit-Fernand
Hello Mrs. Kettnitz, thank you for your message. We are very sorry that you have been waiting a long time for your order. Our customer service team will be happy to help you and provide you with information about the whereabouts of your order. I will write you an email so that we can find a solution together. With kind regards from Bordeaux, Maïté from Esistmeins
1
/5
★☆☆☆☆
Order nn arrived is difficult unsatisfied communication
Sonia
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order has not yet arrived ?? We are waiting for your confirmation of the address to resend it ?? See you soon ??
1
/5
★☆☆☆☆
Hello, I have not received my order. I have no return .... Mrs Plé Julie
Julie Plé
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Answer from Petit-Fernand
Hello, Thank you for your comment. I'm really sorry to read that you had to wait too long for delivery, we have sent you back your order as agreed. Have a nice day, Zoé
1
/5
★☆☆☆☆
I can't give you my opinion on this because I haven't received my order, I'm very disappointed.
Maria Josee Remphan
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Answer from Petit-Fernand
Hello Maria Josée, Thank you for your comment. I'm sorry to read that you still haven't received your order, even though we shipped it within 48 hours. I've just sent you an email so that we can get back to you with a satisfactory answer. Very nice day to you, Zoé
1
/5
★☆☆☆☆
The 48-hour deadline was not respected... labels received with children already away at camp...
Gaelle Mallick
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Answer from Petit-Fernand
Hello, we're sorry your order arrived late. I hope you can still enjoy it. See you soon?
1
/5
★☆☆☆☆
I've been waiting two weeks for my order, I received the amount and I don't know anything else, they don't answer my phone or a message I sent, really lousy.
Sandra Hb
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Answer from Petit-Fernand
Good morning Sandra, I apologize for the inconvenience. If you have sent us an email, we will respond shortly to find a solution to your problem and to locate your order as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I still haven't received anything.
Coralie Pailler
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Answer from Petit-Fernand
Hello, this is not normal, thank you for your message. I've sent you an e-mail to confirm your address and find a solution?
1
/5
★☆☆☆☆
I bought labels that come off in the wash. It's also very complicated to sew them as they are thermolactile.
Lurienne
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Answer from Petit-Fernand
Hello, we're sorry to read your message. We have sent you an email to get more information and find a solution 🙂
1
/5
★☆☆☆☆
I have not yet received my parcel.
Manon Perier
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Answer from Petit-Fernand
Hello, this is not normal, we have contacted you to confirm your delivery address and find a solution?
1
/5
★☆☆☆☆
Item not received. And no news from after-sales service.
Cynthia
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Answer from Petit-Fernand
Hello, this is not normal. I have sent you an email to confirm your delivery address so that we can find a solution?
1
/5
★☆☆☆☆
Iron-on labels don't stick at all!!! Yet glued according to instructions. Very disappointed! What's more, the personalized sticker on the tartine box was poorly stuck on (lots of bubbles, I doubt it will last long).
Valérie Marquet
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Answer from Petit-Fernand
Hello, we're sorry to read your message. I've sent you an e-mail to get more information and find you a solution! See you soon?
1
/5
★☆☆☆☆
The delivery took a very long time A lot of unnecessary packaging The labels do not hold well
Maike B.
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Answer from Petit-Fernand
Hello Ms. Beste, We are sorry to hear that you are having problems with our labels. I will be happy to help you. You have just received an email from me so that we can find a solution together. In the meantime, have a nice day? Yours sincerely, Maïté from Customer Service
1
/5
★☆☆☆☆
Very disappointed. I ordered the labels for my son to go to Colo. The iron-on ones were easy to apply, but they didn't even last a week at Colo, they all fell off as I went along. But they were well glued. They fell off before you even washed the garment once. I don't recommend them at all...
Monica Lallement
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Answer from Petit-Fernand
Hello, this is not normal. Please send us your complaint to [email protected], we'll be delighted to find a solution for you! See you soon!
1
/5
★☆☆☆☆
I placed an order for 40 labels for my son who was to leave for scouts After 3 weeks, the package still has not arrived. I wrote to customer service , who after 3 emails, told me that they had put my order back into production and that it would leave after 48 hours. Except that I then received a follow-up email saying that the order could not be processed on time due to too many questions. Very bad service, I am very unhappy .
Sara M.
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Answer from Petit-Fernand
Good morning, we apologize for the delay in shipping ?? We have contacted you to find a solution ! See you soon ??
1
/5
★☆☆☆☆
Bottle received broken
Jessica Garnier
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Answer from Petit-Fernand
Hello Jessica, We're sorry your water bottle arrived broken. I've sent you an email to get more information! We will find a solution ?
1
/5
★☆☆☆☆
Order not received
Berengere Lossignol
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Answer from Petit-Fernand
Hello, we are very sorry for the delay in delivery. I hope you will be satisfied with our proposal. Have a nice day!
1
/5
★☆☆☆☆
The order arrived late and incomplete.
Maria S.
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Answer from Petit-Fernand
Good morning, we apologize for the shipping delay and production errors ?? We have contacted you to find a solution ! See you soon ??
1
/5
★☆☆☆☆
Big problem with the shipment of my order! never received and a post office that does not do its job In the middle of July chat closed on the site and therefore longer response from Cmonétiquette
Carole
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Answer from Petit-Fernand
Hello and thank you for your message. We have contacted you to confirm your address and find a solution, see you soon?
1
/5
★☆☆☆☆
I never received my labels, I wrote to customer service who never replied... it's now too late for my children's vacations and camp ... very dissatisfied, I absolutely do not recommend
Anne-sophie L
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Answer from Petit-Fernand
Hello Anne-Sophie, Thank you so much for your feedback. Thank you for taking the time to share your experience with us. We are very sorry to hear that your delay was so long. I will send you an email as soon as possible so that we can find a solution to your satisfaction. See you soon. Maïté
1
/5
★☆☆☆☆
I'd leave a good review if I'd received my item I ordered. I've not heard anything since I bought it on the 4th July.
Charlotte S.
Answer from Petit-Fernand
Good afternoon Charlotte, Thank you for letting us know you are encountering issues with you delivery 🙁 I am going to send you an email to find a proper solution 🙂 Have a lovely evening, Zoe
1
/5
★☆☆☆☆
I still haven't received anything disappointed
Chloe Manchado
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Answer from Petit-Fernand
Hello Mrs Manchado, We're sorry you haven't received your order yet. I will send you an email as soon as possible so that we can find a solution together. Have a nice day Maïté
1
/5
★☆☆☆☆
Delay between order and delivery too long...when we are told 48 to 72 hours.
Adia
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Answer from Petit-Fernand
Hello Adia, Thank you for your message. Unfortunately, we are subject to the incompressible delivery times of our partner, La Poste. We hope you enjoyed the products you received and wish you a pleasant day? Maïté
1
/5
★☆☆☆☆
I have not yet received my order that I placed almost a month ago.... It says that they manufacture in 48 hours but they don't explain well the shipping time as they come from France. I needed the labels urgently but nothing has arrived.
Cm
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Answer from Petit-Fernand
Hello Cristina, Thank you for your comment. I am very sorry that you have not received your order yet? I have just sent you an email so that we can solve the problem as soon as possible. We are still available, Have a nice day, Sarah
1
/5
★☆☆☆☆
Although it is advertised that the labels are printed and dispatched within 48 hours, my order was only processed after 4 days and I only received the labels after 10 days. Customer service was useless. I will not be ordering from here again.
Astrid_s
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Answer from Petit-Fernand
Hello, Thank you for sharing your experience with us. Our goods are produced in Bordeaux within 48 hours and are sorted and packed by hand. We then hand over the labels to the post office. ?? Delivery usually takes 2-8 working days as the goods come from France. The delivery time is therefore the decisive factor and sometimes it can take a few days longer despite priority/airmail rates. But we produce everything by hand ???? and with heart ?? on site so that your children can enjoy the beautiful labels ? Unfortunately, we in customer service cannot do anything outside the regular delivery times of the post office, but we will be happy to come to you with personal solutions in the event of parcel loss ? Have a nice day? Yours sincerely, Maïté from Esistmeins
1
/5
★☆☆☆☆
Of the stickers I put on my son's clothes, more than half fell off after the first wash (I put them on according to the instructions). I repeated the whole process again being more strict with the instructions and as a result a few have fallen off again. I do not recommend them. I have used other types of stickers to mark my son's clothes for 5 years and have never had this problem. Update Sep 09. They wrote that they were going to contact me and never did. I do not recommend this product
Diana Salcedo
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Answer from Petit-Fernand
Hi Diana, Thank you for your message. I am sorry to hear that your labels have peeled off? I have sent you an email to look for a solution. Have a nice day, Sarah