/10
★★★★★
based on 126836 reviews published
★★★★★
based on 126836 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I received my first order after a few days, the stickers arrived within 5 days and they stick very well. I placed the second order and now it's been 15 days and the order hasn't arrived. My son is starting school soon, now I have to spend extra money and buy new stickers in the market. I'm really disappointed and won't be ordering from them again. Ah and the goods have already been paid for
Paulina
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Answer from Petit-Fernand
Hello, thank you for your message. All orders are produced within 48 hours and sent to the local delivery service marked "Priority/Air Mail". From this point, it usually takes 2-6 working days for the post office to deliver your order as the goods come from France. However, we are currently experiencing a slight delay in delivery times due to a large inquiry. I will write you an e-mail immediately so that we can find a solution ?? Until then, have a nice day. With kind regards, Maïté from Esistmeins customer service
1
/5
★☆☆☆☆
I bought the personalized bags. I machine washed them at 30°, delicate as indicated on the label. They shrunk 30% and the printing disappeared almost completely.
Gisa
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you are not satisfied ?? I hope we would find a solution together ??
1
/5
★☆☆☆☆
Order was not displayed correctly. I had to write a maximum of 10 times before someone responded. And the telephone number was never answered
Unbekannt
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Answer from Petit-Fernand
Hello, thank you for sharing your experience with us. We are very sorry that you are not satisfied with the labels. Our graphics team continues to work on getting the most detailed image possible on the website so that you can see what you are ordering ? Our customer service team is working hard to respond to the increasing number of requests as quickly as possible and to find individual solutions. I hope you like the labels you have received and that your children enjoy them! With kind regards from France Maïté from Esistmeins customer service
1
/5
★☆☆☆☆
I still haven't received my parcel which I ordered on June 18th and which was dispatched on June 25th. However, I was surprised to receive an SMS telling me that I had to pay customs duties!!!! I therefore concluded that the product I was buying from a Bordeaux-based company had in fact come from the other side of the world, but when you order, you don't know that, any more than you know how long it will take to be delivered. It's scandalous, the consumer is being held hostage. To date, I've paid the customs duties, my parcel was due to arrive last Tuesday and today I still haven't received it - it's unacceptable! I strongly advise against buying anything from this site.
Isabelle Bessy
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Answer from Petit-Fernand
Hello Isabelle, Thank you for your message. I can understand your concern as this is probably a fraudulent message. I can confirm that all our workshops are in Bordeaux? However, I'm sending you an email to try and find a solution for the delivery of your order. A very nice day to you, Sarah
1
/5
★☆☆☆☆
I don't even have my order yet, when I receive a request for advice. Almost 3 weeks and nothing in sight... I'm supposed to receive an e-mail to find out the status of my order, but nothing either. Really not to be recommended!
Amandine
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Answer from Petit-Fernand
Hello Amandine, thank you for your feedback. I'm really sorry to hear that your order has not yet been delivered? I will contact you immediately by email so that together we can find a solution to the problem. Have a nice day, Sarah
1
/5
★☆☆☆☆
Order made on July 7th and 8 days later still nothing received.... very disappointed especially when it says delivery within 48h on the site and when ordering... I hope at least that the labels will be pretty if I receive them one day... I will not recommend your site again.
Cecile
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Answer from Petit-Fernand
Hello Cécile, Thank you for your interest in C-MonEtiquette. I'm very sorry that you still haven't received your order. Could you please contact us by e-mail or telephone so that we can help you obtain information about your order? I look forward to hearing from you and wish you an excellent day, Zoé.
1
/5
★☆☆☆☆
I'd already bought iron-on labels for the crèche and was delighted. For the summer camp, I recommend a set of iron-on labels. The result was very disappointing! even though I followed the instructions In the first wash: half the labels had peeled off In the second wash: there was almost nothing left. It's a shame.
Marine
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Answer from Petit-Fernand
Hello Marine, Thank you for taking the time to share your experience with us. I'm very sorry to hear that you're having trouble using our iron-on labels. I will send you an e-mail as soon as possible to find the best solution to your problem. I wish you a very nice day, Zoé
1
/5
★☆☆☆☆
Never received my order!
Ludovic Jullien
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Answer from Petit-Fernand
Hello Ludovic, Thank you for your comment and I'm very sorry to hear that we still haven't received your order. I have just sent you an e-mail to give you information about your order and to find a suitable solution. Have a nice day, Zoé
1
/5
★☆☆☆☆
Product never arrived.
Francesca G.
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Answer from Petit-Fernand
Good morning, we apologize for the delay. We have contacted you to confirm the address. We are waiting for your feedback ?
1
/5
★☆☆☆☆
I never received my order Where is it????
Elodie Cholley
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Answer from Petit-Fernand
Hello Elodie, Thank you for your message and I'm sorry to hear that you have not received your order. I am unable to contact you. Could you please contact us by phone 09.72.50.95.31 or email [email protected] so that we can give you information about your order? Looking forward to hearing from you, I wish you a lovely day, Zoé
1
/5
★☆☆☆☆
Goods were ordered and not delivered. Even after I informed customer service, nothing happened. It was supposedly produced again but even after a week it was not sent again. I consider it a scam. I won't be ordering from them again.
Maria P.
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Answer from Petit-Fernand
Hello Maria, We are sorry to hear that you have experienced difficulties with your delivery. Our customer service team is always happy to help. I have just written you a message so that we can find a solution together. Have a nice day? Maïté from Esistmeins customer service
1
/5
★☆☆☆☆
I still haven't received my order
Marine Valera
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Answer from Petit-Fernand
Hello Marine, Thank you for your message and I'm sorry you still haven't received your order. I've just sent you an email to give you some information about your order so that we can find the most appropriate solution. A very nice day to you, Zoé
1
/5
★☆☆☆☆
Shipping time too long...I don't recommend!
Adia
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Answer from Petit-Fernand
Hello Adia, Thank you for your comment and I'm sorry to read that you experienced long delivery times, although we shipped your order within 48 working hours. Have a nice day, Zoé
1
/5
★☆☆☆☆
I never received my order and it is very inconsiderate.
María Isabel Anachuri
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Answer from Petit-Fernand
Dear Maria Isabel, I am very sorry that you have not received your order yet. I have sent you an email with the status of it, to see what has happened. Have a very nice day, Montse.
1
/5
★☆☆☆☆
Disappointed, expensive labels that don't stick well at all, even with the iron following the indicated procedure.
Julie
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Answer from Petit-Fernand
Hello Julie, Thank you for your comment and I am very sorry to read that you are disappointed with your order. I have just sent you an email to try and find a satisfactory solution. Looking forward to hearing from you, I wish you a very nice day, Zoé
1
/5
★☆☆☆☆
Discarded labels because they don't stick at all despite following the instructions, and sticking them on labels is already ridiculous, no one looks at them. It's a disgrace. I'm going back to your competitors, even if their designs aren't as pretty. It's a shame, because I'd really like your designs.
Hélène Daumen
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Answer from Petit-Fernand
Hello Hélène, Thank you for your comment. I'm sorry to hear that you've encountered difficulties with our self-adhesive labels. I'd like to remind you that we also sell iron-on labels that stick directly onto the garment, which would certainly be better suited to your needs 🙂 Have a nice day, Zoé
1
/5
★☆☆☆☆
The labels are very, very thin and stick badly to different materials. i'm very disappointed.
Loïc
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Answer from Petit-Fernand
Hello Loïc, Thank you for your comment and I'm sorry to hear that you're disappointed with your order. We recommend the use of our iron-on labels on natural fibers (cotton, linen ...) because some synthetic materials do not withstand the heat of the iron. I will send you an email as soon as possible so that we can find a suitable solution. Looking forward to hearing from you, I wish you an excellent day, Zoé
1
/5
★☆☆☆☆
My order has not yet arrived
Jennifer E.
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Answer from Petit-Fernand
Hello, thank you for your message. This is indeed not normal. I hope that the solution you found by e-mail will work for you. Have a nice day!
1
/5
★☆☆☆☆
Labels not received. Impossible to reach them by phone !!!
Gisèle Dausse Voukamba
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Answer from Petit-Fernand
Hello Gisèle, Thank you for your comment and I am very sorry to read that you have not received your order. I will send you an email as soon as possible with information about your order. You can call us on 09.72.50.95.31 Monday to Friday, 9am to 12.30pm and 1.30pm to 5pm if you wish. Looking forward to hearing from you, I wish you an excellent day, Zoé
1
/5
★☆☆☆☆
I'm disappointed because the labels don't peel off easily from the backing, making them difficult to stick back on. Cutting problem?
Virginie
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Answer from Petit-Fernand
Hello Virginie, Thank you for taking the time to share your experience with our labels. I'm sorry to hear that they caused you problems. I've sent you an e-mail to try and find a solution to your satisfaction. Have a nice day? Maïté
1
/5
★☆☆☆☆
I have not received the entire order
Edwina
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Answer from Petit-Fernand
Hello Edwina, We are very sorry to hear that your order was not delivered in full. We hope you are satisfied with the solution we have provided? Have a nice day. Maïté
1
/5
★☆☆☆☆
I have not yet received my order, as if I had ordered from china. But you got the money quickly, that's the most important thing
Kunde
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Answer from Petit-Fernand
Hello, thank you for your message. This is indeed not normal. I hope that the solution you found by e-mail will work for you. Have a nice day!
1
/5
★☆☆☆☆
I have not received my order
Rosa Rodríguez Aguilar
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Answer from Petit-Fernand
Hi Rosa, Thank you for your message. I am very sorry that you have not received your order yet. I wrote to your email with the status of the order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
Nefarious service, they have taken more than two weeks to send me the labels, obviously I received them when my son's campus had already finished. I will never order from this site again. They should give the option to choose the type of transport and the time to receive it.
Esther Calvo Castillejo
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Answer from Petit-Fernand
Dear Esther, I am sorry you had to wait a bit for your order. We are indeed working to improve shipping times or consider other shipping company options. Have a nice day, Montse.
1
/5
★☆☆☆☆
Order placed on 7 Jun. 2021 N°2000762721 I have not received it yet. Please give me an explanation. beaag@hotmail. com
Beatriz Alonso Gonzalez
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Answer from Petit-Fernand
Dear Beatriz, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email to see what could have happened. Have a great day, Montse.
1
/5
★☆☆☆☆
My order never arrived.and I am very disappointed!!!
Behgat F.
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Answer from Petit-Fernand
Good morning, we have postponed your order I hope it will arrive soon 🙂 Have a nice day ??
1
/5
★☆☆☆☆
True has still not arrived!!!!!
Ramona T.
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. This is not normal. We have contacted you to solve this problem 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
Ordered on June 18 for the teacher's end-of-year present. The order was shipped on June 25, it's now July 5 and I still haven't received my package. Tomorrow morning, my son will leave for school without his present for his teacher...... If the post office isn't reliable, we need to find other, more efficient means of delivery!
Isabelle Bessy
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Answer from Petit-Fernand
Hello Isabelle, Thank you for taking the time to share your experience. I'm sorry that you've encountered delivery difficulties with your parcel. To find a suitable solution, please send us an e-mail ([email protected]) with your order number or call our customer service department directly on 09.72.50.95.31. Have a nice day? Maïté
1
/5
★☆☆☆☆
Order placed on June 18 and still today , July 5, I have not received anything . I do not think I will never buy from this site again .
Stefania
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Answer from Petit-Fernand
Good morning, we apologize for the delay in delivery. Have I sent you the code to track the order ? See you soon ! ??
1
/5
★☆☆☆☆
They stick really badly
Chloe Renaud
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Answer from Petit-Fernand
Hello Chloé, Thank you for taking the time to share your experience with us. I'm sorry to hear that our labels caused you a problem. I've sent you an e-mail to try and find a solution to your satisfaction. Have a nice day? Maïté