/10
★★★★★
based on 127448 reviews published
★★★★★
based on 127448 reviews published
Latest customer reviews
4
/5
★★★★☆
Clothing labels are very legible and attractive. It's very practical to stick them on with an iron. However, on some garments, they don't stick very well and you have to start sticking them several times.
Yasmine Hemmann
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5
/5
★★★★★
Everything great. Fast delivery.
Melanie
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5
/5
★★★★★
Very good labels, good customer service
Anna
1
/5
★☆☆☆☆
Super disappointed with the iron-on labels. I confidently ordered over a hundred iron-on labels and what a shame! If I follow the instructions well, the labels stick but after a few days they come off and I've just found one in the washing machine after washing the clothes at 40 degrees. The price is reasonable, but if it doesn't stick, it's useless. I wouldn't recommend it at all.
N Med
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
5
/5
★★★★★
Very satisfied
Diana
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5
/5
★★★★★
Great I recommend one hundred percent
Carmen Fernández Moreno
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5
/5
★★★★★
Great service, easy to order and choose. I had some problems with the.mail (which is not their fault) they were helpful in finding the best solution. very reliable
Paola D.
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5
/5
★★★★★
Great quality labels, delivered quickly!
Mrs I.
5
/5
★★★★★
Simply great
Eva Guillaumot
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5
/5
★★★★★
I love your labels.
Inês Ferreira Caetano
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1
/5
★☆☆☆☆
Thrown out after the first one I had left in my hand. Beautiful aesthetically but they don't hold up to washing. Mine came off right after ironing them, even before washing.
Miryam
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Answer from Petit-Fernand
Dear Myriam, I am sure this is a defective order: our thermoadhesive labels are extremely durable. I will leave you our email [email protected] so that we can provide you with careful assistance. Luigi
1
/5
★☆☆☆☆
My partner ordered labels for school and after the beauty of 4 weeks they still have not arrived after sending him reminders by email..... compliments and never again....Alessio of petit fernand had replied to me....still compliments because he said the same things to my partner.... a few weeks ago....you are pathetic
Andrea P.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad. We are sorry for the delivery time, please contact us at [email protected]. ? We will do our 100% peer to find a solution! Best regards, Alessio
1
/5
★☆☆☆☆
Ordered in August- never received. Company claim they have resent the order twice now, funnily enough neither of those have been received and no tracking information ever provided. Now ignored my email requesting a refund!
Customer
Answer from Petit-Fernand
Good morning we apologize for the delay in the reply, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day?, Alessio
5
/5
★★★★★
I have already created & ordered the school starter sets twice now, as a gift for my nieces starting school. Both times they were well received & are really very useful. I think it's nice that you have lots of lovely options to choose from, also because each child is very individual. As I had created the second one on my phone, there were problems with the font. I contacted customer service by email & received very friendly help & a quick solution the same day. Many thanks again :).
M. T.
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1
/5
★☆☆☆☆
It's been over a month since I placed the order, I still haven't received it. It seems that the problem is with the post office, you tell me that it is a problem with my address. However, I receive many packages at home and I have never had any problems. They only contact me by mail, with the delay that this entails. You could have called me on my phone to try to speed things up.
Ana De Santos
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request and you can track it with the number that we have provided you through the post office website. Please, if you have not yet received it considering the dates, we ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed an order for labels on September 27 and it is now October 12. I still haven't received the parcel and customer service hasn't replied to my e-mails. I'm really disappointed by this brand, fortunately there are more responsive competitors.
Aline
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Answer from Petit-Fernand
Hello, We are very sorry for the disappointing experience with your order. I invite you to contact us by email if you have not already done so: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Alessio
5
/5
★★★★★
Nice product. Arrived on time and did not disappoint our expectations. Easy and practical to attach to our son's clothing. Highly recommended
Giosafat M.
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5
/5
★★★★★
Very fast shipping and the labels are as described. They hold well and are easy to put on. I'd recommend
Erika Bidon
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5
/5
★★★★★
Lovely product and very useful. Super impressed
Marie
3
/5
★★★☆☆
Good quality but the labels are difficult to remove from the current backing, the old one was more practical.
Laure Gaborit
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. It is very important to us and we take into account all these opinions in order to improve our service from year to year. ? We are very sorry to hear that your order did not meet expectations. If you have any questions, please do not hesitate to contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
5
/5
★★★★★
Great concept
Charlotte Martin-dupont
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5
/5
★★★★★
Very satisfied, the only downside is that it doesn't stick super hard, because my son can peel off the labels on his school things (pencil, notebook, slate, etc.).
Rezina Condé Soumah
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5
/5
★★★★★
Very pretty labels and box too
Spl
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5
/5
★★★★★
Perfect top labels
Marianne Dumais
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5
/5
★★★★★
They responded immediately to inquiries. Look beautiful and hold as described. Thank you
Sina
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3
/5
★★★☆☆
The product is good, you have to admit that. But the shipping and delivery in my case was slow. They don't give you any tracking code for the shipment and communication with them is quite slow. But I repeat: the product is good and of quality.
Rocio G.r
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Thermoadhesive garment labels do not hold on all materials
Client
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
My order has not yet been received.
Maria I.
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Answer from Petit-Fernand
Dear Maria, Thank you for purchasing from us, we are glad you did. We are sorry you did not receive your order, we have been in touch with you to find a solution! ? Best regards, Alessio
1
/5
★☆☆☆☆
Shipping was so slow.
Sim A.
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Answer from Petit-Fernand
Thank you for shopping with us! We are sorry to hear that the delivery took so long, but we have no control over Deutsche Post.
5
/5
★★★★★
Very nice labels and very fast delivery! I buy every year!
Zoe
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