Reviews Petit-Fernand

I did not receive the package or the refund a day later.

I didnt recieve my order?! Its been 2 weeks now

After the first successful order, problems arise. Iron-on labels peel off. Self-adhesive labels last a little longer, but eventually peel off too. Only the self-adhesive labels for shoes and objects seem to last a little longer than 2 months. As for customer service, it responds but you have to justify your problems. Compensation still hasn't arrived after 10 days .....

I did not receive the order. Very bad service

I honestly never leave reviews and I wasn't going to even bother for this but they had the nerve to send me an email requesting it, so here it is. I was APPALLED by the poor quality of this product. I loved the website, being able to design labels, the fact that it was made in France... and then the product came and it was a nightmare. Though it should be pretty straightforward to apply, the label didn't stick evenly, if you move in the slightest it becomes deformed and crooked... honestly incredibly disappointed.

After my first order, I would certainly have given it 5 stars, I was completely thrilled. With the second order it was no longer the same, as the labels melted during ironing and ruined my clothes. Of course I wrote an email and now they have been looking for the fault for days.

I ordered on the 11th around 8:00 p.m. and to this day I have not received my order.

Still nothing 15 days later

This is the time that I have not received my order very badly.

Unfortunately to date after 12 days from the date of shipment I still have not received my order

Order placed on 27/10 and still not received. The first order went perfectly. At the complaints department, I was told to be patient, even though the advertisement mentions 48-hour delivery.

Yes unfortunately it did not work goods paid but no goods received! I also pointed it out and wrote an e-mail! It's a pity I wanted to make a kindergarten child and mother happy!

I ordered 2 personalized pencil cases. Beautiful computer graphics, too bad the realization then disappointed me a lot. The margin of the printed image came out badly and the figure is faded and doubled. Too bad because it was a gift and I expected a better product to look good ??

Order made on 26/10/2019 to note the business of my son who left on trip 06/11/2019, normally the order is shipped and in your mailbox within 48h never arrived to the day of today is the 14/11 +de15 days late, you can never reach the service on the phone 1st and last time I order on this site. I warned my acquaintances to avoid this site. I'm still waiting for my package !!!!

Very long delivery

Very bad ??

Bad, I do not recommend this to anyone, I have ordered it for the second time, because the first time tired of claiming it, they tell me that there was a problem, well I give you another chance a mistake can happen, but now I have conñbrado but the product has not come to me and already goes for 3 weeks and nothing and above, they send me an email to know my opinion, the last straw

The labels came off after 1 wash

The ink is all gone on the label with the iron-on, the labels I bought were useless.

My children start kindergarten tomorrow and I can't label the clothes because they haven't arrived on time. I ordered them on October 29th, it is now November 12th and nothing.... I will not order again.

Hello More than 15 days have passed and I still haven't received my order! Can you tell me where it is? Very disappointed with the service!

There was a mistake in the address. I couldn't change it in the order but I immediately wrote to customer relations. I didn't get any answer, I didn't receive the delivery. Please refund the amount or send my order to my corrected address.

For the moment order not received made on October 22

I have not received the order, I have sent and email and have not received a reply.

My requested box has not been delivered. I want my money back, this is now the 4th message!!!

Very disappointed by the quality. The white writing on pale pink is not legible and I would have appreciated if the site had told me this before confirming the order!

I have not received my order. I am writing to let you know and ask you to investigate what happened and send me an inquiry to see my satisfaction ....

I still haven't received my parcel since October.

After weeks of waiting for the order, it still hasn't arrived.

I placed an order two months ago and still have not received it.

The product has not arrived

I've been waiting 3 weeks for my order.

I NEVER RECEIVED MY ORDER!!!! Order placed on 21/10/2019, we are on November 8 and still nothing!!!! I contacted customer service and they just directed me to my post office and the post office directed me to c-monetiquette. Everyone is passing the buck but no one to find me a solution! EDIT 19/11/19: NO SOLUTION HAS BEEN FOUND, no reshipment, no refund nothing. Thank you for my son!

The goods are not delivered and the company will not help you or send the goods back. Do not buy from them, you will lose money.

Ordered and paid for on Oct. 17, not yet received...

Just in this order, I have not received what I ordered. I have received someone else's order because neither the name nor the personalization has anything to do with what I ordered. I have contacted petit fernand through the contact form and have not yet received a response. Best regards

I have not received my order.

The order I placed 3 weeks ago and it still hasn't arrived.

I have been waiting for my labels since 22.10.19! My request has not yet been answered! Never again...

It has been 24 days since I placed my order and I have not received it. I have complained up to 5 times at the address they put for that purpose, they send me an automatic email telling me to verify the shipping address and I do it and they keep sending me the same message over and over again. Of course they send several mails Melina, because in 15 days you have not responded. What option is left to us as consumers besides asking? Don't make excuses in the mails and answer more quickly so that the customers will be satisfied and we will not value you negatively. I am still waiting for my order...