/10
★★★★★
based on 125978 reviews published
★★★★★
based on 125978 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order
Pini Sosa
Translated review
Answer from Petit-Fernand
Dear Pini, We are sorry to hear that you did not receive your order. I have checked in our system, and your refund request has been successful. Have a nice afternoon, Maria.
1
/5
★☆☆☆☆
I have placed several orders. I am very satisfied with the 1st, but the last order never arrived.
Invité
Translated review
Answer from Petit-Fernand
Hello, we're sorry your order still hasn't arrived! I've contacted you to confirm your address so we can find a solution! See you soon!
1
/5
★☆☆☆☆
The labels don't even stand up to the first wash!
Claire Aziza
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback! We're sorry to read that your labels don't fit. I have contacted you by email to get more information?
1
/5
★☆☆☆☆
I have ordered a lot of stickers and have needed almost none. Lately I've had to stick a lot and realized that 1. the stickers would rather stick in my washing machine than on things and 2. the labels aren't punched through and I have to cut them out some or tear the paper to get a sticker off the sheet. That drives me crazy. I think that for 14 euros for labels, self-adhesive labels, these defects should not occur. Especially as the product has been on the market for a long time.
Nadine Z.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de. We are sorry that you are having a problem with your labels. This is not normal. The quality of our products is very important to us, as well as our customer service. We invite you to send us an e-mail to: [email protected] so that we can help you. Mfg, Sarah
1
/5
★☆☆☆☆
I have followed all the steps and the thermoadhesive stickers have not lasted a day when washed and not washed.
Anna Frigole
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Answer from Petit-Fernand
Dear Anna, I am sorry to hear that you have encountered problems with your labels. I have sent you an email to bring you a solution to your problem. Have a nice evening, Montse.
1
/5
★☆☆☆☆
All the hotmelt stickers that I ironed have fallen off as soon as I washed the garments, this has never happened to me before and I have been using hotmelt labels for 5 years of different brands and this has been the worst one.
Nidia Cabello Garcia
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Answer from Petit-Fernand
Dear Nidia, I am sorry to hear that you have encountered problems with your labels. I have sent you an email to provide you with a solution to your problem. Have a nice evening, Montse.
1
/5
★☆☆☆☆
Very small font. Labels are unusable because you can't choose the font size. Poor rendering. Customer service is non-existent. I simply got screwed. I am very disappointed and angry at the way I have been treated.
Elodie Poulet
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Answer from Petit-Fernand
Hello Elodie, Thank you for your comment. We are sorry that our labels did not meet your expectations. We note your comment about the font you chose. However, we hope that the solution we proposed by email will suit you. Have a nice day!
1
/5
★☆☆☆☆
I have not received them
Nadia Uwizeye
Translated review
Answer from Petit-Fernand
Hello, thank you for completing your address! I hope the second one will arrive as soon as possible! See you soon?
1
/5
★☆☆☆☆
Sticky thermal labels didn't stick On 1st wash they peeled off
Stéphanie Le Goff
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that you're having problems with your labels. I've sent you an e-mail to get more information. Have a nice day?
1
/5
★☆☆☆☆
Item never received
Aur?lie
Translated review
Answer from Petit-Fernand
Hello ! We're sorry you still haven't received your order. We are waiting for your confirmation of the postal address so that we can send it back to you if necessary! See you soon!
1
/5
★☆☆☆☆
Not even a month has passed and the plastic cap is not closing.
Giada M.
Translated review
Answer from Petit-Fernand
Good morning ! We are sorry that you have not received your order yet ? I sent you an email to confirm your mailing address so we can work something out ! Have a nice day ?
1
/5
★☆☆☆☆
Order never received
Ilaria
Translated review
Answer from Petit-Fernand
Good morning ! We are sorry that you have not received your order yet ? I sent you an email to confirm your mailing address so we can work something out ! Have a nice day ?
1
/5
★☆☆☆☆
Order never received
Tanja A.
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. This is indeed not normal. I hope that the solution you found by e-mail will work for you. Have a nice day!
1
/5
★☆☆☆☆
I did not receive the product
Viviana A.
Translated review
Answer from Petit-Fernand
Good morning ! We are sorry that you have not received your order yet ? I sent you an email to confirm your mailing address so we can work something out ! Have a nice day ?
1
/5
★☆☆☆☆
No goods received.
Julia M.
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. This is indeed not normal. I hope that the solution you found by e-mail will work for you. Have a nice day!
1
/5
★☆☆☆☆
We have washed it once and now the name stickers are coming off again.
St
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We are sorry that our labels do not meet your expectations. The opinion of our customers is very important to us and quality is paramount. We hope that the solution found by e-mail is suitable for you. Have a nice day!
1
/5
★☆☆☆☆
I haven't received my order
Noreen H.
Answer from Petit-Fernand
Good morning, thank you for your order with Petit Fernand UK. We are sorry to hear that your labels still not arrived. This is very unusual and we just send you an e-mail in order to find out what happened and propose you a solution. We wish you a wonderful day! Kindly, Sarah
1
/5
★☆☆☆☆
Impeccable as usual! Thank you
Lisa
Translated review
Answer from Petit-Fernand
Hello, thank you for your loyalty! Don't hesitate to give us 5 stars? See you soon?
1
/5
★☆☆☆☆
The self-adhesive labels for clothes are washed out at 30 degrees.
Lm
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that you're having problems with your iron-on labels. I've sent you an e-mail for further information. Have a nice day?
1
/5
★☆☆☆☆
The labels, which are supposed to be dishwasher-proof, came off after the 1st wash, so I'm disappointed.
Nathalie Bourdin
Translated review
Answer from Petit-Fernand
Hello and thank you for your message. We're sorry to hear that you were disappointed with our labels? I have sent you an email to get more information about your problem! Have a nice day?
1
/5
★☆☆☆☆
Labels peel off despite proper procedure
Dalila Hadjem
Translated review
Answer from Petit-Fernand
Hello and thank you for your message. We're sorry to hear that you were disappointed with our labels? I have sent you an email to get more information about your problem! Have a nice day?
1
/5
★☆☆☆☆
I haven't received anything yet
Morena L.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that it has not yet arrived ? I sent you na email to confirm the address, we are waiting for your feedback. We would find a solution ! Have a nice day ?
1
/5
★☆☆☆☆
Goods not yet received!!!
Meltem G.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. This is not normal. We have contacted you to solve this problem 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
We have not received the order in 2 months, we want a refundMAYTE 24300079G
Mayte
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Answer from Petit-Fernand
Hello Mayte, Thank you very much for your comment. The address you initially provided was wrong, that is why your order did not arrive. We were waiting for your confirmation before sending your order again at no additional cost. I remain available for you, Have a nice day! Sarah
1
/5
★☆☆☆☆
It did not arrive in the expected time and the only response was that it had been shipped. It finally arrived very late.
Maria
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Answer from Petit-Fernand
Hello Maria, thank you very much for your order with Petit Fernand and your comment. We are sorry for the delivery incidents and apologize for the inconvenience caused ? I remain available for any further information and will be happy to help you. Have a nice day! Sarah
1
/5
★☆☆☆☆
Fatal. Since May 24 I placed the order, and today, June 18, it still hasn't arrived.
Ariadna
Translated review
Answer from Petit-Fernand
Hello Ariadna, I am very sorry for the delivery incidents you encountered? I hope that the solution we provide will satisfy you. Of course, I remain available for you, Have a nice day, Sarah
1
/5
★☆☆☆☆
It's been 1 month since I placed my order and I still haven't received anything.
Dounco
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message. It is indeed not normal that you did not receive this order. We hope that the solution found by email is satisfactory? Have a nice day, Sarah
1
/5
★☆☆☆☆
Unfortunately, I am not yet able to write a review because 18 days after ordering I have not yet received the product. I purchased from italy but it did not say on the website that outside France the delivery time was several days longer. Only after making the payment in the confirmation email was I warned that the time could be up to 10 working days. It has now been 18 and I have still not received anything. By the way, the labels ordered were for an event that already passed so I won't make any more of them if and when they arrive.
Elisa R.
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Answer from Petit-Fernand
Good morning, I hope the solution we found will satisfy you ?? Have a good day ?
1
/5
★☆☆☆☆
Been using them for using. This time round I was charged for delivery for a personalized bag. £6 I thought was very overpriced. Will put me off for the future
Mrs L.
Answer from Petit-Fernand
Dear Laura, Thank you for your order and comment. Indeed, the delivery is free for labels and we applied 6£ of delivery fees for the delivery of our objects. We wish you a lovely day, Sarah
1
/5
★☆☆☆☆
J'ai commandé il y a plus de 2 semaines et demie et je n'ai pas reçu ma commande...
Taisija M.
Translated review
Answer from Petit-Fernand
Good morning thank you for the message ! Since the address given was not complete, the order will be delivered, we could then send it back to the right address ?? See you soon ??