/10
★★★★★
based on 126833 reviews published
★★★★★
based on 126833 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed a month ago and still not arrived. After my reminder I am told that there are postal problems but still it has been put back into processing, leaving me with the doubt that postal delivery problems are an excuse. To date still nothing.
Elisa
Translated review
Answer from Petit-Fernand
Good morning, we apologize again for the delay in delivery. I sent your order back last week, I hope it will arrive soon ! ? Have a nice day
1
/5
★☆☆☆☆
Nullissime !!!! 1st order on 09/06/21. A priori shipped but never received!!! 2 calls to customer service, they don't care about my request and just ask me to wait until 28/06. Of course the payment was debited to him !!!! No follow-up or pro activity, it's up to me to call back on 28/06 to say that my order still hasn't been received !!!!! I called back for the 3rd time on 28/06 to have my order sent back to me. Very disappointed I would not recommend
Elodie Cer
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for taking the time to share your experience with us. I'm sorry you had difficulties with the delivery and with our customer service who always try to find appropriate solutions. I have sent you an email to try and find a solution to your satisfaction. Have a nice day? Maïté
1
/5
★☆☆☆☆
Order not received
Marilyn Aissa
Translated review
Answer from Petit-Fernand
Hello Marilyn, I'm sorry to hear that you haven't received your order yet... The delays are indeed unusual. I have just sent you an e-mail so that we can find a solution together. Very nice day to you. Maïté
1
/5
★☆☆☆☆
Very bad. I ordered two packs of labels on the 9th and to this day I am still waiting for them and nobody gives me any solution. Shameful. I feel ripped off.
Nerea Zarco Romero
Translated review
Answer from Petit-Fernand
Hi Nerea, I am sorry to hear that you have encountered problems with your labels. I have sent you an email to bring you a solution to your problem. Have a nice evening, Montse.
1
/5
★☆☆☆☆
I haven't received my order...my daughter is going to camp on Sunday ??????
Mireille Tirard Gatel
Translated review
Answer from Petit-Fernand
Hello, we are very sorry that your order has been delayed? I hope we can find a solution for you!
1
/5
★☆☆☆☆
Unfortunately the sticker came off after the first wash. It's a pity it's far too expensive and useless if I have to use new stickers every time
Katharina T.
Translated review
Answer from Petit-Fernand
Hello Katharina, Thank you for your order and your message. Feedback from our customers is very important to us as we are always working to improve the quality of our products. We will get in touch with you to find a solution to your problem together. Until then, have a nice day 🙂 ! Sarah
1
/5
★☆☆☆☆
My parcel was supposedly delivered to my janitor. But in my residence we don't have a janitor. I am very dissatisfied
Soria Chaalal
Translated review
Answer from Petit-Fernand
Hello, we're really sorry you had problems with your delivery? I've sent you an email to get more information so that we can find a solution for you!
1
/5
★☆☆☆☆
I am having difficulty knowing the tracking of the order. I can't find any reference. Can I know approximately the delivery time?
Elena A.
Translated review
Answer from Petit-Fernand
Good morning, in fact for orders with only labels, there is no tracking number. We send the labels by priority letter ?
1
/5
★☆☆☆☆
I have not received my order
Pini Sosa
Translated review
Answer from Petit-Fernand
Dear Pini, We are sorry to hear that you did not receive your order. I have checked in our system, and your refund request has been successful. Have a nice afternoon, Maria.
1
/5
★☆☆☆☆
I have placed several orders. I am very satisfied with the 1st, but the last order never arrived.
Invité
Translated review
Answer from Petit-Fernand
Hello, we're sorry your order still hasn't arrived! I've contacted you to confirm your address so we can find a solution! See you soon!
1
/5
★☆☆☆☆
The labels don't even stand up to the first wash!
Claire Aziza
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback! We're sorry to read that your labels don't fit. I have contacted you by email to get more information?
1
/5
★☆☆☆☆
I have ordered a lot of stickers and have needed almost none. Lately I've had to stick a lot and realized that 1. the stickers would rather stick in my washing machine than on things and 2. the labels aren't punched through and I have to cut them out some or tear the paper to get a sticker off the sheet. That drives me crazy. I think that for 14 euros for labels, self-adhesive labels, these defects should not occur. Especially as the product has been on the market for a long time.
Nadine Z.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de. We are sorry that you are having a problem with your labels. This is not normal. The quality of our products is very important to us, as well as our customer service. We invite you to send us an e-mail to: [email protected] so that we can help you. Mfg, Sarah
1
/5
★☆☆☆☆
I have followed all the steps and the thermoadhesive stickers have not lasted a day when washed and not washed.
Anna Frigole
Translated review
Answer from Petit-Fernand
Dear Anna, I am sorry to hear that you have encountered problems with your labels. I have sent you an email to bring you a solution to your problem. Have a nice evening, Montse.
1
/5
★☆☆☆☆
All the hotmelt stickers that I ironed have fallen off as soon as I washed the garments, this has never happened to me before and I have been using hotmelt labels for 5 years of different brands and this has been the worst one.
Nidia Cabello Garcia
Translated review
Answer from Petit-Fernand
Dear Nidia, I am sorry to hear that you have encountered problems with your labels. I have sent you an email to provide you with a solution to your problem. Have a nice evening, Montse.
1
/5
★☆☆☆☆
Very small font. Labels are unusable because you can't choose the font size. Poor rendering. Customer service is non-existent. I simply got screwed. I am very disappointed and angry at the way I have been treated.
Elodie Poulet
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for your comment. We are sorry that our labels did not meet your expectations. We note your comment about the font you chose. However, we hope that the solution we proposed by email will suit you. Have a nice day!
1
/5
★☆☆☆☆
I have not received them
Nadia Uwizeye
Translated review
Answer from Petit-Fernand
Hello, thank you for completing your address! I hope the second one will arrive as soon as possible! See you soon?
1
/5
★☆☆☆☆
Sticky thermal labels didn't stick On 1st wash they peeled off
Stéphanie Le Goff
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that you're having problems with your labels. I've sent you an e-mail to get more information. Have a nice day?
1
/5
★☆☆☆☆
Item never received
Aur?lie
Translated review
Answer from Petit-Fernand
Hello ! We're sorry you still haven't received your order. We are waiting for your confirmation of the postal address so that we can send it back to you if necessary! See you soon!
1
/5
★☆☆☆☆
Not even a month has passed and the plastic cap is not closing.
Giada M.
Translated review
Answer from Petit-Fernand
Good morning ! We are sorry that you have not received your order yet ? I sent you an email to confirm your mailing address so we can work something out ! Have a nice day ?
1
/5
★☆☆☆☆
Order never received
Ilaria
Translated review
Answer from Petit-Fernand
Good morning ! We are sorry that you have not received your order yet ? I sent you an email to confirm your mailing address so we can work something out ! Have a nice day ?
1
/5
★☆☆☆☆
Order never received
Tanja A.
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. This is indeed not normal. I hope that the solution you found by e-mail will work for you. Have a nice day!
1
/5
★☆☆☆☆
I did not receive the product
Viviana A.
Translated review
Answer from Petit-Fernand
Good morning ! We are sorry that you have not received your order yet ? I sent you an email to confirm your mailing address so we can work something out ! Have a nice day ?
1
/5
★☆☆☆☆
No goods received.
Julia M.
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. This is indeed not normal. I hope that the solution you found by e-mail will work for you. Have a nice day!
1
/5
★☆☆☆☆
We have washed it once and now the name stickers are coming off again.
St
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We are sorry that our labels do not meet your expectations. The opinion of our customers is very important to us and quality is paramount. We hope that the solution found by e-mail is suitable for you. Have a nice day!
1
/5
★☆☆☆☆
I haven't received my order
Noreen H.
Answer from Petit-Fernand
Good morning, thank you for your order with Petit Fernand UK. We are sorry to hear that your labels still not arrived. This is very unusual and we just send you an e-mail in order to find out what happened and propose you a solution. We wish you a wonderful day! Kindly, Sarah
1
/5
★☆☆☆☆
Impeccable as usual! Thank you
Lisa
Translated review
Answer from Petit-Fernand
Hello, thank you for your loyalty! Don't hesitate to give us 5 stars? See you soon?
1
/5
★☆☆☆☆
The self-adhesive labels for clothes are washed out at 30 degrees.
Lm
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that you're having problems with your iron-on labels. I've sent you an e-mail for further information. Have a nice day?
1
/5
★☆☆☆☆
The labels, which are supposed to be dishwasher-proof, came off after the 1st wash, so I'm disappointed.
Nathalie Bourdin
Translated review
Answer from Petit-Fernand
Hello and thank you for your message. We're sorry to hear that you were disappointed with our labels? I have sent you an email to get more information about your problem! Have a nice day?
1
/5
★☆☆☆☆
Labels peel off despite proper procedure
Dalila Hadjem
Translated review
Answer from Petit-Fernand
Hello and thank you for your message. We're sorry to hear that you were disappointed with our labels? I have sent you an email to get more information about your problem! Have a nice day?
1
/5
★☆☆☆☆
I haven't received anything yet
Morena L.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that it has not yet arrived ? I sent you na email to confirm the address, we are waiting for your feedback. We would find a solution ! Have a nice day ?