/10
★★★★★
based on 135815 reviews published
★★★★★
based on 135815 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Thankyou for sending me my iron on name labels I have washed the uniform with the iron on labels twice and they have come of the uniform
Kirsty O.
Answer from Petit-Fernand
Dear Kirsty, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you have problems with our labels. This should not happen and we invite you to send us a e-mail to [email protected] in order to help you. Kindly, Marylin
3
/5
★★★☆☆
Out of 3 orders placed between July 21 and the end of August, the last 2 were delivered promptly, whereas the July 21 order was delivered more than a month later. However, the person I spoke to on the phone at the end of August quickly sorted out the problem and this is the 1st time I've had a delivery problem.
Chantal Hugonnenc
Translated review
Answer from Petit-Fernand
Hello Chantal Thank you for sharing your opinion. We do our best to resolve delivery problems as quickly as possible. Good day, Melina
2
/5
★★☆☆☆
I still haven't received my parcel and I haven't heard from you.
Chloe Hertig
Translated review
Answer from Petit-Fernand
Hello Chloé Your order has been reshipped and should be ready shortly.
3
/5
★★★☆☆
Longer than usual delivery time
Alizee Vojinovitch
Translated review
Answer from Petit-Fernand
Hello Alizee, Thank you for sharing your opinion. We're sorry, we're trying to reduce our lead times at the moment. Have a nice day, Melina
3
/5
★★★☆☆
Good morning, I am a loyal customer: I had already ordered twice last year and was fully satisfied with the quality of the labels and the very fast service. This year I cannot say I am as satisfied: the service is always impeccable, the graphic rendering of the product in line with the images on the site and with the best expectations, but the thermoadhesive labels (unlike those of last order) come off. Despite ironing carefully and pressing well over the recommended 12 seconds with the sheet given in the package and waiting at least 2 days before using the garment, no way: the labels do not stick. I thought it was a fluke, but I have already almost finished the package.
Sabrina A.
Translated review
Answer from Petit-Fernand
Good morning Sabrina, Thank you for your feedback. We are sorry to hear that you have problems with your labels, I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service and offer you a suitable solution. The address to send them to is [email protected] Thank you very much Caterina
2
/5
★★☆☆☆
ONE OF MY CHILDREN IS MISSING A LABEL
Alexandra Petel
Translated review
Answer from Petit-Fernand
Hello Alexandra We will contact you regarding this incomplete order.
2
/5
★★☆☆☆
A product missing from the parcel and not even any relative information. Difficult to get an answer. Package still missing
Allison Tastet
Translated review
Answer from Petit-Fernand
Hello Allison We have been effectively out of lunchbox, so we will send you the lunchbox as soon as it is restocked, but if you don't want to wait until the beginning of the week, we can reimburse you for this product, so don't hesitate to write to us at [email protected] Good day, Melina
3
/5
★★★☆☆
Error in the first delivery product that was not for me Product pretty but not exceptional for the price
Elodie Crombez
Translated review
Answer from Petit-Fernand
Hello Elodie Thank you for sharing your opinion Good day, The C-MonEtiquette team
3
/5
★★★☆☆
The labels are beautiful! The self-adhesive labels hold perfectly. But the iron-on labels come off after the first wash... too bad!
Florence
Translated review
Answer from Petit-Fernand
Hello Florence, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
Nothing to say about the labels, they're great, but as far as the bottles are concerned, I don't find them very practical. They're very pretty, but the capacity isn't very big, and above all the caps aren't very easy to use for the little ones. And it's a pity you have to buy another cap for the colored bottle. A bit disappointed.
Une Maman
Translated review
Answer from Petit-Fernand
Hello Madam Thank you for sharing your opinion, as indicated on the site our bottles are 350ml Good day, The C-MonEtiquette team
3
/5
★★★☆☆
Disappointed with the result, i took the kindergarten pack because it's my son's first, and in the end the labels with the iron don't hold they fall off after the first wash at 40° and sometimes they haven't even had time to go in the machine that they don't hold anymore. Self-adhesive labels hold up better, which is why I give them 3 stars. I really wouldn't have paid so much for labels if I'd known they wouldn't hold up, and also for the time it took my mom to do all the laundry!!!!
Virginie Penin
Translated review
Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
Hello, I'm satisfied with the gourd and the shoe labels, but I'm not at all happy with the thermo-adhesive clothing labels. On the 1st wash, the labels came off, even though I did everything right. I'm disappointed by this
Marie Jouty
Translated review
Answer from Petit-Fernand
Hello Marie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
The clothing labels don't stick at all with the iron, so 3/4 of the booklet is unusable.
Nancy Demouveaux
Translated review
Answer from Petit-Fernand
Hello Nancy, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
The iron in labels looked great and i was very excited, however once i came to wash my sons trousers the labels peeled out of the garments. Really not fit for purpose.
Warrington R.
Answer from Petit-Fernand
Hello, thank you very much for your interest in our products. We are happy you received your order, but unhappy that you had problems with the labels. This is very unusual and we invite you to contact our customer service by e-mail to: [email protected] for further assistance. Kindly, Marylin
3
/5
★★★☆☆
I've been ordering back-to-school labels for my children for 4 years now, and so far I've had nothing to complain about in terms of labels and service. But this time I'm not satisfied with the clothing labels. It's impossible to remove them easily from the notebook. They're more "plasticized" to be, perhaps, more solid, but to be honest, the previous ones were very good and it didn't take 5 minutes to peel off a label. We chose this solution because it was quick and easy. I ended up using the few iron-on labels I'd ordered... Almost simpler and faster ...
Jennifer Cartier
Translated review
Answer from Petit-Fernand
Hello Jennifer, I'm sorry your labels aren't die-cut properly, that's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
No problem with the labels, which were correct and of good quality. On the other hand, for the metal bottles, we had the unpleasant surprise of having broken the cap. As a result, it no longer closes hermetically. I'm sure the bottle isn't "made" to fall over, but I'm disappointed when the cap breaks and doesn't close after the 1st shock.
Marjo 44
Translated review
Answer from Petit-Fernand
Hello Please contact our customer service so that we can send you a new cork. Thank you and have a nice day, Melina
3
/5
★★★☆☆
Still not received, they sent me another one, I'm waiting, but I know they're great products.
Chloe Gaillard
Translated review
Answer from Petit-Fernand
Hello Chloé We are sorry for the delay in shipment Good day, Melina
2
/5
★★☆☆☆
Very poor quality heat-seal labels. They don't stick.
Virginie Mancini
Translated review
Answer from Petit-Fernand
Hello Virginie Thank you for sharing your opinion, I'm sorry your labels are coming off. If the problem persists, please write to us at [email protected] See you soon, Melina
3
/5
★★★☆☆
3 stars because part of it is very satisfactory, in particular the self-adhesive labels for clothes. However, 3/4 of my son's clothes have been put on iron-on labels and now it's a disaster! They almost all come off and I find some in the machine, even though I followed the instructions and they seemed to stick well at the start! Disappointed by the iron-on labels I also ordered a personalized bag, which was perfect. Delivery was rather quick in a rush period, I think, with the start of the new school year! All in all, I'd recommend the self-adhesive labels, but not the iron-on ones!
Caroline
Translated review
Answer from Petit-Fernand
Hello Caroline, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
I bought a personalized water bottle for my son's first day of kindergarten. Very pretty, but the drinking spout is screw-on and not pull-on, too difficult to use for his age. A bit disappointed as I need to find another one for when he's older. It would have been useful to point this out
Mayé
Translated review
Answer from Petit-Fernand
Hello Mayé Thank you for sharing your opinion, I'm sorry you're experiencing a problem with our corks, if the problem persists I invite you to write to us at [email protected] with the order number See you soon, Melina
3
/5
★★★☆☆
A bit heavy for children
Andrée
Translated review
Answer from Petit-Fernand
Hello Marie Thank you for sharing your opinion I'm sorry, we do indicate the weight of our products on the website. Good day, Melina
2
/5
★★☆☆☆
This is my second order, the first I was very happy with, but this one I'm very, very disappointed with!!!!!! The labels are always pretty, but for many of them, removing them from their paper backing is a mission ;; too much glue, you damage them trying to detach them...the iron-on labels, despite the 12 seconds left with the iron and( a few seconds more), peel off in places..I thought I'd complain and send them back... DOMMAGE........ I trusted C MON ETIQUETTE
Virginie
Translated review
Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, but that's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
Products and labels of poor quality, unlike usual, and no news from customer service for nearly 1 month. I'm really disappointed, especially since I used to order all the products every year.
O.
Translated review
Answer from Petit-Fernand
Hello, thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
I've been using your labels for 3 years now, and so far I've had nothing but positive things to say about them. However, this year I've noticed a deterioration in the quality of the labels. In fact, some are very difficult to remove from the backing (the clothing stickers), and the iron-on ones (applied as explained in the instructions) come off the garments after only 1 wash! I'm relatively disappointed with my order.
Marion Brossard
Translated review
Answer from Petit-Fernand
Hello Marion, Thank you for choosing C-MonEtiquette! I'm sorry your labels don't peel off properly, that's not normal. Please write to us at [email protected] Good day, Melina
3
/5
★★★☆☆
Despite following the instructions for using iron-on labels, the first time they're washed at 30 they all come off! However, I'm pleased with the style and the stickers.
Juliette Giolat
Translated review
Answer from Petit-Fernand
Hello Juliette, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
3
/5
★★★☆☆
The image is not printed clearly.
Sarah Malagoli
Translated review
Answer from Petit-Fernand
Hello Sarah Thank you for sharing your opinion, I'm sorry and invite you to write to us at [email protected] so that we can find a solution See you soon, Melina
2
/5
★★☆☆☆
First order and I must say that at first I was delighted with the design of the labels, then I was very disappointed... despite the fact that the iron-on labels are glued on properly, they all come off with each wash, no matter what the material of the garment... can you help me?
Marine Richard
Translated review
Answer from Petit-Fernand
Hello Marine, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
2
/5
★★☆☆☆
I'd seen this site advertised on TV, so I thought it was serious. I placed my order and within 2 days the labels were shipped. Unfortunately, more than a week later I still haven't received anything and when I try to contact them, no one replies to my e-mails. As for the telephone, it's not worth it because at any time of day you get an answering machine. I just want to receive my parcel because I have been debited.
Guillon Nad?ge
Translated review
Answer from Petit-Fernand
Hello Nadège, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] if you still haven't received a reply. Have a nice day, Melina.
3
/5
★★★☆☆
The labels are good but I am a little disappointed for the gourd the pattern and the first name are not printed right this does not alter the product but but I do not recommend for the price.
Amandine
Translated review
Answer from Petit-Fernand
Hello Amandine Thank you for sharing your opinion. If you haven't already done so, please contact us at [email protected] See you soon, Melina
3
/5
★★★☆☆
For the last order, it took 3 shipments to FINALLY receive my correct order. I've never had anything to complain about except this order, which took over 3 weeks to be sent correctly. Order made on August 9th, for anniversary kit and 20 stickers with the new date of our wedding (AUGUST 22nd 2020), received on Monday August 31st. Having had no other problems before with C-MonEtiquette, I will recommend them as they are good products. We'll see about the next order!!!
Estelle Burghgraeve
Translated review
Answer from Petit-Fernand
Hello Estelle Thank you for your renewed confidence despite this problem with your order, for which we are truly sorry Good day Melina