/10
★★★★★
based on 126833 reviews published
★★★★★
based on 126833 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Goods not yet received!!!
Meltem G.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. This is not normal. We have contacted you to solve this problem 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
We have not received the order in 2 months, we want a refundMAYTE 24300079G
Mayte
Translated review
Answer from Petit-Fernand
Hello Mayte, Thank you very much for your comment. The address you initially provided was wrong, that is why your order did not arrive. We were waiting for your confirmation before sending your order again at no additional cost. I remain available for you, Have a nice day! Sarah
1
/5
★☆☆☆☆
It did not arrive in the expected time and the only response was that it had been shipped. It finally arrived very late.
Maria
Translated review
Answer from Petit-Fernand
Hello Maria, thank you very much for your order with Petit Fernand and your comment. We are sorry for the delivery incidents and apologize for the inconvenience caused ? I remain available for any further information and will be happy to help you. Have a nice day! Sarah
1
/5
★☆☆☆☆
Fatal. Since May 24 I placed the order, and today, June 18, it still hasn't arrived.
Ariadna
Translated review
Answer from Petit-Fernand
Hello Ariadna, I am very sorry for the delivery incidents you encountered? I hope that the solution we provide will satisfy you. Of course, I remain available for you, Have a nice day, Sarah
1
/5
★☆☆☆☆
It's been 1 month since I placed my order and I still haven't received anything.
Dounco
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message. It is indeed not normal that you did not receive this order. We hope that the solution found by email is satisfactory? Have a nice day, Sarah
1
/5
★☆☆☆☆
Unfortunately, I am not yet able to write a review because 18 days after ordering I have not yet received the product. I purchased from italy but it did not say on the website that outside France the delivery time was several days longer. Only after making the payment in the confirmation email was I warned that the time could be up to 10 working days. It has now been 18 and I have still not received anything. By the way, the labels ordered were for an event that already passed so I won't make any more of them if and when they arrive.
Elisa R.
Translated review
Answer from Petit-Fernand
Good morning, I hope the solution we found will satisfy you ?? Have a good day ?
1
/5
★☆☆☆☆
Been using them for using. This time round I was charged for delivery for a personalized bag. £6 I thought was very overpriced. Will put me off for the future
Mrs L.
Answer from Petit-Fernand
Dear Laura, Thank you for your order and comment. Indeed, the delivery is free for labels and we applied 6£ of delivery fees for the delivery of our objects. We wish you a lovely day, Sarah
1
/5
★☆☆☆☆
J'ai commandé il y a plus de 2 semaines et demie et je n'ai pas reçu ma commande...
Taisija M.
Translated review
Answer from Petit-Fernand
Good morning thank you for the message ! Since the address given was not complete, the order will be delivered, we could then send it back to the right address ?? See you soon ??
1
/5
★☆☆☆☆
This is the 3rd stopper I've ordered for the gourd. The first one broke after a fall of one meter. This seems normal to me. The second broke after the gourd fell from the height of the table. This seemed less normal to me. So I recommended several to make sure I had a stopper in case of breakage. It's a pity they're so fragile, especially when they're children's bottles! No breakages so far, but the cap is so difficult to open and close (out of the 3 ordered) that my daughter can't open it by herself and I have trouble closing it myself. My verdict is mixed, since the bottle is pretty but not practical to use because of these caps.
Jennie
Translated review
Answer from Petit-Fernand
Hello ! I've contacted you to find out more about your gourd problem. We're going to find a solution for it? Have a nice day?
1
/5
★☆☆☆☆
I still haven't received anything...
Odile Poticadou
Translated review
Answer from Petit-Fernand
Hello Odile, We're sorry you still haven't received your order. We have contacted you to verify your address. Have a nice day, Sarah
1
/5
★☆☆☆☆
My order hasn't arrived until now ....
Shawn B.
Answer from Petit-Fernand
Dear Shawn, thank you for your order with Petit Fernand UK. We are sorry to hear that your labels still not arrived. This is very unusual and we send you an e-mail in order to find out what happened and propose you a solution. We wish you a wonderful day! Kindly, Sarah
1
/5
★☆☆☆☆
I'm very disappointed to find that these labels don't hold at all: I find them on the floor before the clothes have even been washed (so what can I say after washing), and those that aren't on the floor are already half detached from the garment... I was thinking of recommending some, as the 50 labels are quickly gone (especially when re-labeling the same garments), but I'm going to look for better ones, as at this rate, I'll always have to start over. It's a pity because they're very pretty and I was very satisfied with the production and delivery times.
Iz92
Translated review
Answer from Petit-Fernand
Hello ! I've contacted you to find out more about your label problem. We're going to find a solution to remedy it? Have a nice day?
1
/5
★☆☆☆☆
I faithfully followed the instructions for gluing the labels, but they don't last, several have already gone, I'm very disappointed.
Marie-antoinette Boucard
Translated review
Answer from Petit-Fernand
Hello, We are sorry for this problem. This is not normal. We will contact you by email to find a solution together 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
The labels don't stick to the clothes when they are washed for the first time.
Nicolas
Translated review
Answer from Petit-Fernand
Hello, We are sorry for this problem. This is not normal. We will contact you by email to find a solution together 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
Much too long delivery time, does not work at all, article otherwise o.k.
Günter R.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order and your message. We apologize for the inconvenience! We are also constantly working on shortening our delivery times by keeping in close contact with the logistics companies concerned. Have a nice day 🙂 ! Sarah
1
/5
★☆☆☆☆
The labels have peeled off in the first wash.
M.c.
Translated review
Answer from Petit-Fernand
Hello Maite, Thank you very much for your order with Petit Fernand. I am sorry to hear that you have encountered difficulties with our labels, I have just sent you an email so that we can find a solution together. Have a nice day? Sarah
1
/5
★☆☆☆☆
All shoe stickers do not peel off. A real disaster. Very disappointed
Severine
Translated review
Answer from Petit-Fernand
Hello, We are very sorry about this problem. This is not normal. We will contact you by email to find a solution 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
Unfortunately, my order has not yet arrived.
Piera M.
Translated review
Answer from Petit-Fernand
Good morning Piera ! We are sorry to hear that you did not receive your order ? I sent you an email to find a solution ! Have a nice day ?
1
/5
★☆☆☆☆
I have bought stick on shoe and clothes labels from Petit Fernand on several occasions and always been very happy with them. This time however the stickers are extremely hard to lift from the backing paper without ruining them/losing the sticky backing. I guess they must have changed printers - very disappointing after they were so good previously.
Nr
Answer from Petit-Fernand
Good morning, thank you very much for your order with Petit Fernand UK! We are sorry to hear that you had a problem with your labels and just send you an e-mail to find a solution for you. I wish you a lovely day, Sarah
1
/5
★☆☆☆☆
All the labels are gone after the first cleaning!
Tatiana Morais
Translated review
Answer from Petit-Fernand
Hello Tatiana, Thank you for your feedback. This is not normal and we hope that the solution found by message suits you 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
Still not received my order .
Elisa Michel
Translated review
Answer from Petit-Fernand
Hello Elisa, Thank you for your feedback. We're very sorry about this and hope that the solution found by email works for you 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
After almost 2.months I still have not received my order.
Georgiana Rusu
Translated review
Answer from Petit-Fernand
Hello Georgiana, thank you very much for your comment and your order with Petit Fernand. As I indicated in my email, unfortunately the address you provided during the payment was incorrect, that's why the delivery didn't happen. I put your order back to production, I hope it will arrive soon! ? sarah
1
/5
★☆☆☆☆
I ordered it two weeks before my daughter left for camp, and it arrived the second day my daughter was away.
Anabel Vazquez Perez
Translated review
Answer from Petit-Fernand
Hello Anabel, thank you very much for your order with Petit Fernand. I am sorry that the labels did not arrive in time for your daughter's colognes? Orders are produced and shipped within 48 working hours. The delivery can take up to 10 working days, depending on the postal services... We remain available, have a nice day! Sarah
1
/5
★☆☆☆☆
Very nice labels, delivery ok. However, with hindsight I can confirm that the labels are very nice, but the quality of the iron-on (clothing labels) is really disappointing, if not null. The first time I washed the labels, they came off. I'm very disappointed. I won't buy anything from this site again because it's a waste of money. It really is!
Djo
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It is indeed not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels, if you have not already done so, to our e-mail address [email protected] , so that we can send you a new batch at our expense. Have a nice day, Maialen
1
/5
★☆☆☆☆
I found the labels pretty is well done pity though That they came off almost all of them
Cristian C.
Translated review
Answer from Petit-Fernand
Good morning and thank you for the message ! We are sorry to hear that you are having problems with the labels. We have sent you an email to find a solution ?? Have a nice day ??
1
/5
★☆☆☆☆
I have not received the package yet. More than a month ago
Myriam Ruiz Fernández
Translated review
Answer from Petit-Fernand
Hello Myriam, we are sorry for the delivery incidents that occurred? I hope the solution we gave you suits you, Have a nice day! Sarah
1
/5
★☆☆☆☆
I placed the order, made the transfer, but have not received the goods....I have contacted them several times and the answer is always the same, that is, order again being processed. To date, after 19 days, I still have not received the goods....
Ade
Translated review
Answer from Petit-Fernand
Good morning ? We postponed the order on May 27, should arrive in a few days ! Have a good day !
1
/5
★☆☆☆☆
My order never arrived
Alicia Mirás Veiga
Translated review
Answer from Petit-Fernand
Hello Alicia, I am sorry to hear that you have encountered delivery anomalies with your order? I hope that the solution we gave you will satisfy you, we are still available, have a nice day! ?? Sarah
1
/5
★☆☆☆☆
I have not received any goods! My son went to a spa and I had to mark the laundry with a textile pen - sorry, poor performance! I will now cancel the order after waiting 3 weeks.
Härder
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We are very sorry about this. I have contacted you by email to resolve this issue! Have a nice day, Sarah
1
/5
★☆☆☆☆
Labels cannot withstand washing at 30 degrees
Mb
Translated review
Answer from Petit-Fernand
Hello ! I've contacted you to find out more about your label problem. We're going to find a solution to remedy it? Have a nice day?