/10
★★★★★
based on 129286 reviews published
★★★★★
based on 129286 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Disappointed, expensive labels that don't stick well at all, even with the iron following the indicated procedure.
Julie
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Answer from Petit-Fernand
Hello Julie, Thank you for your comment and I am very sorry to read that you are disappointed with your order. I have just sent you an email to try and find a satisfactory solution. Looking forward to hearing from you, I wish you a very nice day, Zoé
1
/5
★☆☆☆☆
Discarded labels because they don't stick at all despite following the instructions, and sticking them on labels is already ridiculous, no one looks at them. It's a disgrace. I'm going back to your competitors, even if their designs aren't as pretty. It's a shame, because I'd really like your designs.
Hélène Daumen
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Answer from Petit-Fernand
Hello Hélène, Thank you for your comment. I'm sorry to hear that you've encountered difficulties with our self-adhesive labels. I'd like to remind you that we also sell iron-on labels that stick directly onto the garment, which would certainly be better suited to your needs 🙂 Have a nice day, Zoé
1
/5
★☆☆☆☆
The labels are very, very thin and stick badly to different materials. i'm very disappointed.
Loïc
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Answer from Petit-Fernand
Hello Loïc, Thank you for your comment and I'm sorry to hear that you're disappointed with your order. We recommend the use of our iron-on labels on natural fibers (cotton, linen ...) because some synthetic materials do not withstand the heat of the iron. I will send you an email as soon as possible so that we can find a suitable solution. Looking forward to hearing from you, I wish you an excellent day, Zoé
1
/5
★☆☆☆☆
My order has not yet arrived
Jennifer E.
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Answer from Petit-Fernand
Hello, thank you for your message. This is indeed not normal. I hope that the solution you found by e-mail will work for you. Have a nice day!
1
/5
★☆☆☆☆
Labels not received. Impossible to reach them by phone !!!
Gisèle Dausse Voukamba
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Answer from Petit-Fernand
Hello Gisèle, Thank you for your comment and I am very sorry to read that you have not received your order. I will send you an email as soon as possible with information about your order. You can call us on 09.72.50.95.31 Monday to Friday, 9am to 12.30pm and 1.30pm to 5pm if you wish. Looking forward to hearing from you, I wish you an excellent day, Zoé
1
/5
★☆☆☆☆
I'm disappointed because the labels don't peel off easily from the backing, making them difficult to stick back on. Cutting problem?
Virginie
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Answer from Petit-Fernand
Hello Virginie, Thank you for taking the time to share your experience with our labels. I'm sorry to hear that they caused you problems. I've sent you an e-mail to try and find a solution to your satisfaction. Have a nice day? Maïté
1
/5
★☆☆☆☆
I have not received the entire order
Edwina
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Answer from Petit-Fernand
Hello Edwina, We are very sorry to hear that your order was not delivered in full. We hope you are satisfied with the solution we have provided? Have a nice day. Maïté
1
/5
★☆☆☆☆
I have not yet received my order, as if I had ordered from china. But you got the money quickly, that's the most important thing
Kunde
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Answer from Petit-Fernand
Hello, thank you for your message. This is indeed not normal. I hope that the solution you found by e-mail will work for you. Have a nice day!
1
/5
★☆☆☆☆
I have not received my order
Rosa Rodríguez Aguilar
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Answer from Petit-Fernand
Hi Rosa, Thank you for your message. I am very sorry that you have not received your order yet. I wrote to your email with the status of the order. Have a nice afternoon, Montse.
1
/5
★☆☆☆☆
Nefarious service, they have taken more than two weeks to send me the labels, obviously I received them when my son's campus had already finished. I will never order from this site again. They should give the option to choose the type of transport and the time to receive it.
Esther Calvo Castillejo
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Answer from Petit-Fernand
Dear Esther, I am sorry you had to wait a bit for your order. We are indeed working to improve shipping times or consider other shipping company options. Have a nice day, Montse.
1
/5
★☆☆☆☆
Order placed on 7 Jun. 2021 N°2000762721 I have not received it yet. Please give me an explanation. beaag@hotmail. com
Beatriz Alonso Gonzalez
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Answer from Petit-Fernand
Dear Beatriz, Thank you for your message. I am sorry that you have not received your order yet. I have sent you an email to see what could have happened. Have a great day, Montse.
1
/5
★☆☆☆☆
My order never arrived.and I am very disappointed!!!
Behgat F.
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Answer from Petit-Fernand
Good morning, we have postponed your order I hope it will arrive soon 🙂 Have a nice day ??
1
/5
★☆☆☆☆
True has still not arrived!!!!!
Ramona T.
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. This is not normal. We have contacted you to solve this problem 😉 Have a nice day, Sarah
1
/5
★☆☆☆☆
Ordered on June 18 for the teacher's end-of-year present. The order was shipped on June 25, it's now July 5 and I still haven't received my package. Tomorrow morning, my son will leave for school without his present for his teacher...... If the post office isn't reliable, we need to find other, more efficient means of delivery!
Isabelle Bessy
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Answer from Petit-Fernand
Hello Isabelle, Thank you for taking the time to share your experience. I'm sorry that you've encountered delivery difficulties with your parcel. To find a suitable solution, please send us an e-mail ([email protected]) with your order number or call our customer service department directly on 09.72.50.95.31. Have a nice day? Maïté
1
/5
★☆☆☆☆
Order placed on June 18 and still today , July 5, I have not received anything . I do not think I will never buy from this site again .
Stefania
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Answer from Petit-Fernand
Good morning, we apologize for the delay in delivery. Have I sent you the code to track the order ? See you soon ! ??
1
/5
★☆☆☆☆
They stick really badly
Chloe Renaud
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Answer from Petit-Fernand
Hello Chloé, Thank you for taking the time to share your experience with us. I'm sorry to hear that our labels caused you a problem. I've sent you an e-mail to try and find a solution to your satisfaction. Have a nice day? Maïté
1
/5
★☆☆☆☆
Order placed a month ago and still not arrived. After my reminder I am told that there are postal problems but still it has been put back into processing, leaving me with the doubt that postal delivery problems are an excuse. To date still nothing.
Elisa
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Answer from Petit-Fernand
Good morning, we apologize again for the delay in delivery. I sent your order back last week, I hope it will arrive soon ! ? Have a nice day
1
/5
★☆☆☆☆
Nullissime !!!! 1st order on 09/06/21. A priori shipped but never received!!! 2 calls to customer service, they don't care about my request and just ask me to wait until 28/06. Of course the payment was debited to him !!!! No follow-up or pro activity, it's up to me to call back on 28/06 to say that my order still hasn't been received !!!!! I called back for the 3rd time on 28/06 to have my order sent back to me. Very disappointed I would not recommend
Elodie Cer
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Answer from Petit-Fernand
Hello Elodie, Thank you for taking the time to share your experience with us. I'm sorry you had difficulties with the delivery and with our customer service who always try to find appropriate solutions. I have sent you an email to try and find a solution to your satisfaction. Have a nice day? Maïté
1
/5
★☆☆☆☆
Order not received
Marilyn Aissa
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Answer from Petit-Fernand
Hello Marilyn, I'm sorry to hear that you haven't received your order yet... The delays are indeed unusual. I have just sent you an e-mail so that we can find a solution together. Very nice day to you. Maïté
1
/5
★☆☆☆☆
Very bad. I ordered two packs of labels on the 9th and to this day I am still waiting for them and nobody gives me any solution. Shameful. I feel ripped off.
Nerea Zarco Romero
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Answer from Petit-Fernand
Hi Nerea, I am sorry to hear that you have encountered problems with your labels. I have sent you an email to bring you a solution to your problem. Have a nice evening, Montse.
1
/5
★☆☆☆☆
I haven't received my order...my daughter is going to camp on Sunday ??????
Mireille Tirard Gatel
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Answer from Petit-Fernand
Hello, we are very sorry that your order has been delayed? I hope we can find a solution for you!
1
/5
★☆☆☆☆
Unfortunately the sticker came off after the first wash. It's a pity it's far too expensive and useless if I have to use new stickers every time
Katharina T.
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Answer from Petit-Fernand
Hello Katharina, Thank you for your order and your message. Feedback from our customers is very important to us as we are always working to improve the quality of our products. We will get in touch with you to find a solution to your problem together. Until then, have a nice day 🙂 ! Sarah
1
/5
★☆☆☆☆
My parcel was supposedly delivered to my janitor. But in my residence we don't have a janitor. I am very dissatisfied
Soria Chaalal
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Answer from Petit-Fernand
Hello, we're really sorry you had problems with your delivery? I've sent you an email to get more information so that we can find a solution for you!
1
/5
★☆☆☆☆
I am having difficulty knowing the tracking of the order. I can't find any reference. Can I know approximately the delivery time?
Elena A.
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Answer from Petit-Fernand
Good morning, in fact for orders with only labels, there is no tracking number. We send the labels by priority letter ?
1
/5
★☆☆☆☆
I have not received my order
Pini Sosa
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Answer from Petit-Fernand
Dear Pini, We are sorry to hear that you did not receive your order. I have checked in our system, and your refund request has been successful. Have a nice afternoon, Maria.
1
/5
★☆☆☆☆
I have placed several orders. I am very satisfied with the 1st, but the last order never arrived.
Invité
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Answer from Petit-Fernand
Hello, we're sorry your order still hasn't arrived! I've contacted you to confirm your address so we can find a solution! See you soon!
1
/5
★☆☆☆☆
The labels don't even stand up to the first wash!
Claire Aziza
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Answer from Petit-Fernand
Hello, thank you for your feedback! We're sorry to read that your labels don't fit. I have contacted you by email to get more information?
1
/5
★☆☆☆☆
I have ordered a lot of stickers and have needed almost none. Lately I've had to stick a lot and realized that 1. the stickers would rather stick in my washing machine than on things and 2. the labels aren't punched through and I have to cut them out some or tear the paper to get a sticker off the sheet. That drives me crazy. I think that for 14 euros for labels, self-adhesive labels, these defects should not occur. Especially as the product has been on the market for a long time.
Nadine Z.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de. We are sorry that you are having a problem with your labels. This is not normal. The quality of our products is very important to us, as well as our customer service. We invite you to send us an e-mail to: [email protected] so that we can help you. Mfg, Sarah
1
/5
★☆☆☆☆
I have followed all the steps and the thermoadhesive stickers have not lasted a day when washed and not washed.
Anna Frigole
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Answer from Petit-Fernand
Dear Anna, I am sorry to hear that you have encountered problems with your labels. I have sent you an email to bring you a solution to your problem. Have a nice evening, Montse.
1
/5
★☆☆☆☆
All the hotmelt stickers that I ironed have fallen off as soon as I washed the garments, this has never happened to me before and I have been using hotmelt labels for 5 years of different brands and this has been the worst one.
Nidia Cabello Garcia
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Answer from Petit-Fernand
Dear Nidia, I am sorry to hear that you have encountered problems with your labels. I have sent you an email to provide you with a solution to your problem. Have a nice evening, Montse.