/10
★★★★★
based on 125975 reviews published
★★★★★
based on 125975 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
After more than a month since I placed my order, it has not arrived and I have not been refunded. A disaster again......
Arantxa Vara
Translated review
Answer from Petit-Fernand
Hi Arantxa, I am sorry for the problems that occurred with the delivery of your order. We have sent it again after our email exchanges 🙂 I remain available for any further information and will be happy to help you, have a nice day! ??
1
/5
★☆☆☆☆
The labels ordered never arrived
Alessia
Translated review
Answer from Petit-Fernand
Good morning Alessia ! I sent you an email to confirm the mailing address and find a quick solution ! See you soon ?
1
/5
★☆☆☆☆
Very bad service and labels never arrived. I will not buy from you again
Rosalinda L.
Translated review
Answer from Petit-Fernand
Good morning Rosalinda ! I sent you an email to confirm the mailing address and find a quick solution ! See you soon ?
1
/5
★☆☆☆☆
So far so bad, after a month of ordering I still have not received it.
Ariadna
Translated review
Answer from Petit-Fernand
Hello Ariadna! Thank you very much for your order and your comment. Unfortunately, the street number was missing from the address you provided. But don't worry, we have sent it again today! See you soon! ?? Sarah
1
/5
★☆☆☆☆
Unfortunately not as accommodating as I thought. The writing is barely legible on the labels, white on pastel shades is not recommended and the blame lies with the customer.
Margarete J.
Translated review
Answer from Petit-Fernand
Hello Margarete! We are sorry that our products do not meet your expectations. Please check the preview available during label creation and change the font/illustration if necessary, as some combinations are not always compatible. ?? Have a nice day and see you soon!
1
/5
★☆☆☆☆
I did not receive back what I ordered
Anna M.
Translated review
Answer from Petit-Fernand
Good morning Anna-Maria ! We have sent an email with the link to track the order ! If it does not arrive do not hesitate to contact us ? Have a nice day ?
1
/5
★☆☆☆☆
Order placed on May 3 and sent on May 5 but still nothing received. Long delay to restart an order and declare it "lost".
Charlotte
Translated review
Answer from Petit-Fernand
Hello Charlotte! We've contacted you to confirm the delivery address. See you soon?
1
/5
★☆☆☆☆
Iron-on labels don't stick at all. On T-shirts, you just have to pull the fabric a little and they come off. On pants, they don't stick at all.
Marie
Translated review
Answer from Petit-Fernand
Hello Marie, We are sorry to hear that our products did not meet your expectations. I hope you will receive your new shipment soon? Good day and see you soon!
1
/5
★☆☆☆☆
Labels that don't stick at all !!!! (Despite having followed the instructions carefully) I will never recommend this site again!
Aurore
Translated review
Answer from Petit-Fernand
Hello Aurore, We're sorry to hear that our products don't meet your expectations. I have sent you an e-mail so that we can find a solution together? Good day and see you soon!
1
/5
★☆☆☆☆
Labels too big
Hayatem Ben Hamida
Translated review
Answer from Petit-Fernand
Hello Hayatem! We're sorry to hear that our products don't meet your expectations. However, we also offer mini-size labels with dimensions of 46 x 6 mm, which are more practical for pencils, for example 😉 Have a nice day and see you soon!
1
/5
★☆☆☆☆
I still haven't received my order n 1001373951 which I placed on 25/04.
Anne-marie Taur
Translated review
Answer from Petit-Fernand
Hello Anne-Marie, We're very sorry about this. We have contacted you by email, I hope you will receive the new shipment! See you soon?
1
/5
★☆☆☆☆
Order still not received... Very long lead time (2 weeks I'm waiting)
Oceane
Translated review
Answer from Petit-Fernand
Hello Océane, Thank you for contacting us by e-mail, I hope you will receive the new shipment! See you soon?
1
/5
★☆☆☆☆
Notebook arrived in very poor condition, envelope open, pages torn out and staples no longer holding, the notebook is falling apart. For an order of 50! To compensate, I was offered 15% on my next order, which I refused. I'm still waiting for customer service to get back to me to offer compensation... It's a pity, because the labels are top quality.
Anne Sophie
Translated review
Answer from Petit-Fernand
Hello Anne-Sophie, We're sorry that the package was damaged during delivery? I hope you will be happy with our compensation offer. Have a nice day?
1
/5
★☆☆☆☆
I have not received my parcel.
Ambre Hadey
Translated review
Answer from Petit-Fernand
Hello Ambre! We've sent you an email to confirm your postal address so that we can find a solution quickly? Have a nice day?
1
/5
★☆☆☆☆
The order finally did not arrive and I had to claim a refund.
Raquel Perez
Translated review
Answer from Petit-Fernand
Hello Raquel, thank you very much for your comment. We are very sorry for the delivery incident that occurred? Have a nice weekend! Sarah
1
/5
★☆☆☆☆
I still haven't received my order and I'm being asked for an opinion
Adwi
Translated review
Answer from Petit-Fernand
Hello there! Thank you for contacting us by e-mail, I hope you'll receive the new shipment! See you soon?
1
/5
★☆☆☆☆
1 week to receive a mail supposedly priority. Logistics to review for me it's over I'm looking for another supplier
Alain 91530
Translated review
Answer from Petit-Fernand
Hello Alain, we're sorry your delivery has been delayed? I hope you enjoyed your articles all the same! Have a nice day?
1
/5
★☆☆☆☆
Not happy. The Y in AYDEN is very badly printed, so it looks like a V.... And this is due to a lack of printing ink...
Véronique Larand
Translated review
Answer from Petit-Fernand
Hello Veronique! We're sorry to hear about your dissatisfaction with the label rendering. Don't hesitate to consult the preview available during label creation and modify the font/illustration if necessary, as certain combinations are not always possible? Good day and see you soon!
1
/5
★☆☆☆☆
I ordered labels,they did not arrive,I solicited order but nothing arrived ,after 25 days still nothing
Giuseppe C.
Translated review
Answer from Petit-Fernand
Good morning Joseph 🙂 We contacted you last week to validate the mailing address. Please feel free to reply to us, we would find a solution ??
1
/5
★☆☆☆☆
Hello For the second time, the labels do not hold, they come off at the first wash. On the other hand, I have no problem with the first ones I ordered.
Sylvie
Translated review
Answer from Petit-Fernand
Hello Sylvie, thank you for your loyalty? We're sorry you're having problems with your labels, and we've contacted you to find a solution! Have a nice day and see you soon?
1
/5
★☆☆☆☆
I placed the order a month ago and still the package has not arrived and there is no way to track it
Daniela S.
Translated review
Answer from Petit-Fernand
Good morning Daniela ! Thank you for your message 🙂 I contacted him by email to verify the address and find une solution ? I am waiting for your feedback !
1
/5
★☆☆☆☆
I love the idea and the website but my order has still not arrived. The wait seems excessive to me
Alejandra Company
Translated review
Answer from Petit-Fernand
Hello Alejandra! Thank you very much for your message and your order with Petit Fernand, I am very happy to know that your package was waiting for you with your porter ? See you soon! Sarah
1
/5
★☆☆☆☆
I still have not received the product.
Marie Pirson
Translated review
Answer from Petit-Fernand
Hello Mare, I hope you've received your new shipment! Have a great weekend?
1
/5
★☆☆☆☆
The order has not arrived. I am waiting for a new order.
Marina Manzanares GarcÃa
Translated review
Answer from Petit-Fernand
Hi Marina, thank you very much for your feedback. I am very sorry for the delivery incident that occurred? I remain at your disposal for any further information and it will be a pleasure to help you. Have a nice weekend! Sarah
1
/5
★☆☆☆☆
Very disappointed all the labels came off
Bettina Carvalho
Translated review
Answer from Petit-Fernand
Hello Bettina, we've contacted you to get more information and find a solution! Have a nice day?
1
/5
★☆☆☆☆
Order not received. Responsive after-sales service sent a new order hoping to receive it.
Morgane Z.
Translated review
Answer from Petit-Fernand
Hello Morgane, thank you for your message! We'll be happy to help if you have any other concerns? See you soon?
1
/5
★☆☆☆☆
I still haven't received my parcel, I think it's gone into oblivion, despite the customer service (automatic reply) which again told me it would arrive early last week... Still no news...
Caroline
Translated review
Answer from Petit-Fernand
Hello Caroline! We are sorry to read your message. I've sent you an email so that we can find a solution for your parcel! See you soon?
1
/5
★☆☆☆☆
The gourds are very pretty but heavy, for my part plug broken in 2 days and replaced by CME at the slightest impact the layer of paint crumbles is really not worth the price. I'll have to buy new bottles, but it won't be from CME...
Laetitia Chopin
Translated review
Answer from Petit-Fernand
Hello Laetitia! We're sorry you're having problems with our water bottles. We invite you to contact us by email so that we can find a solution! ?? Bonn week-end ?
1
/5
★☆☆☆☆
Labels do not stick despite following instructions to the letter
Eileen L.
Translated review
Answer from Petit-Fernand
Good morning Eileen ! Thank you for your message, we sent you an email to find a solution together 🙂 Have a nice day !
1
/5
★☆☆☆☆
Good evening, I'm a little disappointed with the stickers for clothes, they come off after washing.
Edwige Malle
Translated review
Answer from Petit-Fernand
Hello Edwige, thank you for your comment! We've sent you an e-mail to try and find a solution! See you soon?