/10
★★★★★
based on 126831 reviews published
★★★★★
based on 126831 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The bottle is very nice, but on the second use it suffered a micro-drop and the cap broke off completely. This totally calls into question its use by young children. I'm very disappointed to have paid this price for a personalized water bottle for my son's next school year, and for it to break before he does...
Marion Doyen
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Answer from Petit-Fernand
Hello Marion, thank you for your feedback! We've sent you an e-mail to get more information about your gourd and find a solution to your problem! ?? Good day and see you soon?
1
/5
★☆☆☆☆
I have not received my 2 orders I placed them on April 30 ....
Tatiana López Pérez
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Answer from Petit-Fernand
Hello Tatiana, we are very sorry about the delivery anomalies that occurred with your order ? I hope the one we have sent again will arrive soon! Have a nice day! ?? Sarah
1
/5
★☆☆☆☆
I haven't received anything yet. Very bad delivery service
Valeria D.
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Answer from Petit-Fernand
Good morning Valeria and thank you for your message. I sent you an email to get confirmation of the shipping address. We would find a solution for your order 🙂 See you soon !?
1
/5
★☆☆☆☆
Order placed on May 1..to date it still has not arrived. I wrote 2 times already (the first time I was answered that I had to wait until May 18, the second time the order was processed and entrusted for delivery. There is NO tracking number. They apologize for the inconvenience which however is not dependent on them). The child is waiting for her gift, already paid on May 1, how do I know what happened to my order?
Rosamaria
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Answer from Petit-Fernand
Good morning Rosamaria We have sent you the link to track your order 🙂 Have a nice day ??
1
/5
★☆☆☆☆
Hello, I have bought several products on different occasions and in this last one I have not been satisfied with the coloration in the bags I have bought before and this time it seems that this discolored, could you send photo to demonstrate the difference A greeting
Cristina
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Answer from Petit-Fernand
Hello Cristina, thank you very much for your comment. I am sorry that our bags did not satisfy you? We are working to improve ourselves and your comments are very precious to us. We remain available for you, have a nice day! Sarah
1
/5
★☆☆☆☆
The stickers peeled off after one wash! Terrible! I want my money back.
L S.
Answer from Petit-Fernand
Good morning, This is not normal! I've send you an email in order to solve this issue. I wish you a lovely day, Sarah
1
/5
★☆☆☆☆
I was recommended this company from a friend as my daughter has just started pre-school so thought it would be a good idea to get lots of labels with her name on. Did think it was very pricy compared to others however, I thought the designs were sweet so ordered them anyway. Didn't take too long to deliver considering they're produced in France. When the postman delivered them, I wasn't at home but when I got back from work the *envelope* was soaked through with water and covered in mud resulting in the book they came in to be all crinkled up. Most of the labels were wet and peeled off the page. I would have thought they could have used a better way of sending them out considering it's labels/paper.
Lillyswdfr
Answer from Petit-Fernand
Good morning Lauren, We are very sorry for that. We will contact you by email in order to solve this issue. I wish you a lovely day, Sarah
1
/5
★☆☆☆☆
I still haven't received my order
Peter R.
Answer from Petit-Fernand
Good morning Peter, This is not normal! I will send you an email in order to find a solution. I wish you a lovely day, Sarah
1
/5
★☆☆☆☆
After more than a month since I placed my order, it has not arrived and I have not been refunded. A disaster again......
Arantxa Vara
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Answer from Petit-Fernand
Hi Arantxa, I am sorry for the problems that occurred with the delivery of your order. We have sent it again after our email exchanges 🙂 I remain available for any further information and will be happy to help you, have a nice day! ??
1
/5
★☆☆☆☆
The labels ordered never arrived
Alessia
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Answer from Petit-Fernand
Good morning Alessia ! I sent you an email to confirm the mailing address and find a quick solution ! See you soon ?
1
/5
★☆☆☆☆
Very bad service and labels never arrived. I will not buy from you again
Rosalinda L.
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Answer from Petit-Fernand
Good morning Rosalinda ! I sent you an email to confirm the mailing address and find a quick solution ! See you soon ?
1
/5
★☆☆☆☆
So far so bad, after a month of ordering I still have not received it.
Ariadna
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Answer from Petit-Fernand
Hello Ariadna! Thank you very much for your order and your comment. Unfortunately, the street number was missing from the address you provided. But don't worry, we have sent it again today! See you soon! ?? Sarah
1
/5
★☆☆☆☆
Unfortunately not as accommodating as I thought. The writing is barely legible on the labels, white on pastel shades is not recommended and the blame lies with the customer.
Margarete J.
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Answer from Petit-Fernand
Hello Margarete! We are sorry that our products do not meet your expectations. Please check the preview available during label creation and change the font/illustration if necessary, as some combinations are not always compatible. ?? Have a nice day and see you soon!
1
/5
★☆☆☆☆
I did not receive back what I ordered
Anna M.
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Answer from Petit-Fernand
Good morning Anna-Maria ! We have sent an email with the link to track the order ! If it does not arrive do not hesitate to contact us ? Have a nice day ?
1
/5
★☆☆☆☆
Order placed on May 3 and sent on May 5 but still nothing received. Long delay to restart an order and declare it "lost".
Charlotte
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Answer from Petit-Fernand
Hello Charlotte! We've contacted you to confirm the delivery address. See you soon?
1
/5
★☆☆☆☆
Iron-on labels don't stick at all. On T-shirts, you just have to pull the fabric a little and they come off. On pants, they don't stick at all.
Marie
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Answer from Petit-Fernand
Hello Marie, We are sorry to hear that our products did not meet your expectations. I hope you will receive your new shipment soon? Good day and see you soon!
1
/5
★☆☆☆☆
Labels that don't stick at all !!!! (Despite having followed the instructions carefully) I will never recommend this site again!
Aurore
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Answer from Petit-Fernand
Hello Aurore, We're sorry to hear that our products don't meet your expectations. I have sent you an e-mail so that we can find a solution together? Good day and see you soon!
1
/5
★☆☆☆☆
Labels too big
Hayatem Ben Hamida
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Answer from Petit-Fernand
Hello Hayatem! We're sorry to hear that our products don't meet your expectations. However, we also offer mini-size labels with dimensions of 46 x 6 mm, which are more practical for pencils, for example 😉 Have a nice day and see you soon!
1
/5
★☆☆☆☆
I still haven't received my order n 1001373951 which I placed on 25/04.
Anne-marie Taur
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Answer from Petit-Fernand
Hello Anne-Marie, We're very sorry about this. We have contacted you by email, I hope you will receive the new shipment! See you soon?
1
/5
★☆☆☆☆
Order still not received... Very long lead time (2 weeks I'm waiting)
Oceane
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Answer from Petit-Fernand
Hello Océane, Thank you for contacting us by e-mail, I hope you will receive the new shipment! See you soon?
1
/5
★☆☆☆☆
Notebook arrived in very poor condition, envelope open, pages torn out and staples no longer holding, the notebook is falling apart. For an order of 50! To compensate, I was offered 15% on my next order, which I refused. I'm still waiting for customer service to get back to me to offer compensation... It's a pity, because the labels are top quality.
Anne Sophie
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Answer from Petit-Fernand
Hello Anne-Sophie, We're sorry that the package was damaged during delivery? I hope you will be happy with our compensation offer. Have a nice day?
1
/5
★☆☆☆☆
I have not received my parcel.
Ambre Hadey
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Answer from Petit-Fernand
Hello Ambre! We've sent you an email to confirm your postal address so that we can find a solution quickly? Have a nice day?
1
/5
★☆☆☆☆
The order finally did not arrive and I had to claim a refund.
Raquel Perez
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Answer from Petit-Fernand
Hello Raquel, thank you very much for your comment. We are very sorry for the delivery incident that occurred? Have a nice weekend! Sarah
1
/5
★☆☆☆☆
I still haven't received my order and I'm being asked for an opinion
Adwi
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Answer from Petit-Fernand
Hello there! Thank you for contacting us by e-mail, I hope you'll receive the new shipment! See you soon?
1
/5
★☆☆☆☆
1 week to receive a mail supposedly priority. Logistics to review for me it's over I'm looking for another supplier
Alain 91530
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Answer from Petit-Fernand
Hello Alain, we're sorry your delivery has been delayed? I hope you enjoyed your articles all the same! Have a nice day?
1
/5
★☆☆☆☆
Not happy. The Y in AYDEN is very badly printed, so it looks like a V.... And this is due to a lack of printing ink...
Véronique Larand
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Answer from Petit-Fernand
Hello Veronique! We're sorry to hear about your dissatisfaction with the label rendering. Don't hesitate to consult the preview available during label creation and modify the font/illustration if necessary, as certain combinations are not always possible? Good day and see you soon!
1
/5
★☆☆☆☆
I ordered labels,they did not arrive,I solicited order but nothing arrived ,after 25 days still nothing
Giuseppe C.
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Answer from Petit-Fernand
Good morning Joseph 🙂 We contacted you last week to validate the mailing address. Please feel free to reply to us, we would find a solution ??
1
/5
★☆☆☆☆
Hello For the second time, the labels do not hold, they come off at the first wash. On the other hand, I have no problem with the first ones I ordered.
Sylvie
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Answer from Petit-Fernand
Hello Sylvie, thank you for your loyalty? We're sorry you're having problems with your labels, and we've contacted you to find a solution! Have a nice day and see you soon?
1
/5
★☆☆☆☆
I placed the order a month ago and still the package has not arrived and there is no way to track it
Daniela S.
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Answer from Petit-Fernand
Good morning Daniela ! Thank you for your message 🙂 I contacted him by email to verify the address and find une solution ? I am waiting for your feedback !
1
/5
★☆☆☆☆
I love the idea and the website but my order has still not arrived. The wait seems excessive to me
Alejandra Company
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Answer from Petit-Fernand
Hello Alejandra! Thank you very much for your message and your order with Petit Fernand, I am very happy to know that your package was waiting for you with your porter ? See you soon! Sarah