/10
★★★★★
based on 126691 reviews published
★★★★★
based on 126691 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order .
Cassandre Dubar
Translated review
Answer from Petit-Fernand
Hello, We are very sorry for the delivery problem you have encountered. Please be assured that our customer service team will get back to you as soon as possible to resolve this issue. Our team is here to help you and we will do everything we can to resolve this situation as quickly as possible.
1
/5
★☆☆☆☆
I've been ordering my labels from this site for several years without any problems. But this year I ordered them a week before school started and they took 2 weeks to be delivered! I didn't receive them in time for back-to-school and I'm really disappointed.
Marie Laurent
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Answer from Petit-Fernand
Hello, We are very sorry that your order arrived after the start of the school year, which was inconvenient for you. We understand how frustrating this must have been. Unfortunately, once an order has been dispatched, we are no longer able to control postal delivery times, which can sometimes be longer than expected. We regret that this has had an impact on your experience.
1
/5
★☆☆☆☆
I never received my order!
Julie Gulyas
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Answer from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full on 06/09, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. The C-MonEtiquette team
1
/5
★☆☆☆☆
I received my parcel in a mini envelope all crumpled the book of label arrived in a state in view of the price of the labels it would be judicious to pack them in an envelope a little larger and cardboard!
Pierrette
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Answer from Petit-Fernand
Hello We understand your disappointment and we are very sorry. Please be assured that we take your feedback seriously and will pass on your recommendation to the relevant department in order to improve our offer.
1
/5
★☆☆☆☆
Never received....
Lisa Lombard
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Answer from Petit-Fernand
Hello , We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. The C-MonEtiquette team
1
/5
★☆☆☆☆
Ordered on 19/08, still nothing received on 09/09!!!!!
Christophe Tasiaux
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Answer from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response.
1
/5
★☆☆☆☆
Hello, the delivery time was too long despite a commitment to deliver before the start of the school year. The labels are now useless. Ar I had to do everything by hand
Virginie De Tournebu
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Answer from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response.
1
/5
★☆☆☆☆
Honestly I think it's a rip-off because my order #3001348411, started August 30... Last update September 4 and there it remains stationary... Already the fact that you have to pay 2 euros more to get the tracking may seem strange (this is the first time it happens to me working different e-commerce myself) ... The same labels can be found on Amazon ... A thousand kinds ... At least you don't get fooled. And if something goes wrong the refund is safe. Good thing I had spent 20 euros so I don't put too much weight on it....
Greta
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Answer from Petit-Fernand
Dear Greta, Thank you for your comment. We have already responded to your email regarding your order #3001348411. We would like to assure you that we are not a scam and that your order is still within the expected delivery time specified on our website. In addition, you have a tracking number available to follow your package, which is currently reported to be in transit. We hope you receive your order as soon as possible! If you have any further questions or concerns, please do not hesitate to contact us. Good day, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Still not received and no news from customer service
Je
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Answer from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your original order as expected. Following our exchange, we agreed together to return your order, and this was done promptly. Thank you again for your understanding and trust. The C-MonEtiquette team
1
/5
★☆☆☆☆
I never received my orders. I'm still waiting for the reply to my request for a refund.
Marie Heremans
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Answer from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. We would like to inform you that your purchase has already been fully refunded, as mentioned in our previous exchanges.
1
/5
★☆☆☆☆
I never received my two orders placed at the end of August and I can't get any information from the company that obviously shipped them.
Marie Perret
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Answer from Petit-Fernand
Hello, We can confirm that our customer service has taken care of your request. We hope that you will receive your returns as soon as possible and that everything will go as planned. Thank you for your confidence.
1
/5
★☆☆☆☆
Product never received. Contradictory information between after-sales service and order info and order info very unclear (same status for 10 days).
Chloé
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Answer from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges.
1
/5
★☆☆☆☆
I sent an e-mail complaining about the gourd I ordered because the straw kept falling out and asking for a new lid to be sent, but I never received a reply.
Vanessa Schwab
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Answer from Petit-Fernand
Hello, As requested, we have returned the straw for the gourd and hope that this meets your expectations. If you need anything else, please don't hesitate to contact us. If you have any further questions, please do not hesitate to contact us. The C-MonEtiquette team
1
/5
★☆☆☆☆
The labels peeled off after the first wash, even when the instructions were followed to the letter. I don't recommend them at all. I threw 15 in the garbage can.
Marine Bertrand
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that your labels are coming off. This is absolutely not normal. We invite you to contact our customer service department with photos so that we can identify the problem and offer you a rapid solution. The C-MonEtiquette team
1
/5
★☆☆☆☆
Order placed Aug 25, shipped on 27th to date Sept 9 still nothing. You send emails asking for the order to be rescheduled and confirming the 'address and no one responds. I meanwhile paid for an order that never arrived and not a little (about 35) and I have to label all the school supplies but I can't do it because they are without labels. I repeat from customer service no one responds and I am left waiting for a phantom order and have to spend more money to get school labels. Very bad experience
Jessica R.
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Answer from Petit-Fernand
Good morning Jessica, Thank you for your comment and we sincerely apologize for the inconvenience you experienced with your order. Unfortunately, we receive a high volume of emails every day, which can lead to delays in responses. We would like to let you know that we have already sent out a new order to resolve the situation and hope that it will arrive as soon as possible. We understand how frustrating it is not to receive the materials you need for school and we are sorry for the inconvenience caused. Your patience is greatly appreciated as we work to improve our service. If you have any further questions or needs, please do not hesitate to contact us. We are here to help! Good day, Clare, Petit-Fernand
1
/5
★☆☆☆☆
Labels don't wash off
Emilie
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're disappointed with the quality of the labels. We fully understand your frustration and would like to resolve this issue. We will contact you directly to discuss the situation in detail and find a solution that works for you. The C-MonEtiquette team
1
/5
★☆☆☆☆
I haven't received my parcel and no one has replied to my e-mail about it.
Hélène Rosoux
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Answer from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your initial order as expected. Following our exchange, we agreed together to return your order, and this was done promptly. Thank you again for your understanding and trust. Very nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
My package has not arrived I ordered it on 17.08.24. You don't deserve the money. Not recommended.
Elif K.
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Answer from Petit-Fernand
Hello, We replied to your email on August 28th, but we never received a reply. Please do not hesitate to contact us so that we can offer you a solution if you still have not received your order. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
After 15 days I still have not received my order?
Laure Marty
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Answer from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. The C-MonEtiquette team
1
/5
★☆☆☆☆
Frankly a CATASTROPHE there are no other words !!!!! So already more than a month to receive my order, then I order labels for clothes and a gourd or first I am told 15 days after my order that the color of the cap I chose is unavailable so it must change and secondly once the gourd received I realize that it leaks (at the price of the gourd it sucks a little . ) Then (because yes it's not over) the delivery, so the first time the relay point was closed my parcel went back to the sender (rather than offering me another means of delivery) the second time customer service offered me no other solutions and made no commercial gesture for the inconvenience caused I was told that my parcel would be returned to the relay point initially chosen except that on the day of delivery, the driver said that he hadn't been able to drop off the parcel and that he'd delivered it to a drop-off point far from the one I'd chosen (more than 40 minutes' drive). I called customer service to find out what was going on, and once again they told me that it wasn't their fault, that they had no control over it, and that if I didn't want to pick it up there, I'd have to wait ten days for them to do so.Then they tell me that if I don't want to pick it up there, I'll have to wait 10 days for it to be sent back to the sender before sending it back to the relay point I'd chosen. Exasperated by all this, I decide to go and pick up my parcel, too bad for the road, because I needed the labels and the water bottle for my son, who had already started school. Except that once I got there, the relay point said ah non madame désolé mais on n'a aucun colis à votre nom . !?!?!? Seeing me really in a state of intense anger the relay point very kindly tries to see with their delivery software where my package could be and what he tells me !?!? In fact, my parcel was delivered to the relay point I had chosen !!!! More than 40 min drive for nothing because in fact everything was wrong !!! Frankly, it's good to tempt people with attractive prices, but it's also good to have customer service that's up to scratch and to be sure of the quality of the products and delivery !!!!
Mathy
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Answer from Petit-Fernand
Hello, We are deeply sorry for the many inconveniences you have experienced with your order. We would like to point out that, although we strive to guarantee a quality service, we cannot always control the delivery times or the management of deliveries made by third-party services, such as relay points or carriers. What's more, errors in communication from these services can sometimes make the situation worse, which is regrettable. The C-MonEtiquette team
1
/5
★☆☆☆☆
HORRIBLE EXPERIENCE. I ordered my labels on August 12, in time for them to arrive at the beginning of my son's school year. On August 26th they had not arrived and I claimed them, they told me it was a postal error and that they would send them again. According to their website it takes between 2 and 4 working days. Today, September 6, I still have not received my labels and they have not given me any answer or solution. My son has already started school and I have had to mark his clothes with a marker pen, after spending 30 euros on labels and a bag with his name that has NEVER arrived. A real shame. I have lost 30 euros and I have not received the product and nobody informs me, nor gives me a solution. HORRIBLE EXPERIENCE
Cristina Jiménez Camacho
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1
/5
★☆☆☆☆
I'm still waiting for my order.
Daniel Hennes
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Answer from Petit-Fernand
Hello, Thank you very much for your patience and kindness in this situation. We are very sorry that you did not receive your original order. As agreed, we quickly reshipped to ensure that you received your items. Have a nice day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I never received my labels for my daughter's first day of school ... I did everything I could to get them on time, i.e. by August 10.
Tiffanie Encarnacao
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Answer from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges. The C-MonEtiquette team
1
/5
★☆☆☆☆
I bought labels for clothes. After 3 washes, they come off even though I followed the instructions for gluing and washing...
Raphaëlle Houlbert
Translated review
Answer from Petit-Fernand
Hello, We find it unusual that you have experienced a quality problem with your order. We understand your frustration and would like to resolve this issue as quickly as possible. Please contact our customer service department. We'll be happy to help you find a solution tailored to your needs and offer you the support you need to resolve this situation. The C-MonEtiquette team
1
/5
★☆☆☆☆
I have no shipment tracking, I have not received anything.
Anais Bosq
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Answer from Petit-Fernand
Hello, We're sorry to hear that your delivery has been delayed. We will contact you directly to discuss the situation and find a suitable solution. Your satisfaction is our priority, and we want to make sure that everything is resolved satisfactorily. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
The order was delayed a lot AND apart from that it arrived where it should not have arrived, and the item was not from my perspective it is not as shown on the page completely different
Stefany Rincon
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1
/5
★☆☆☆☆
Order never received
Marie-a.
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Answer from Petit-Fernand
Hello, We're sorry to hear that your delivery has been delayed. We will contact you directly to discuss the situation and find a suitable solution. Your satisfaction is our priority, and we want to make sure that everything is resolved satisfactorily. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Hello, all the labels come off after 2 or 3 washes.
Sabrina Vasset
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Answer from Petit-Fernand
Hello , We find it unusual that you have encountered a problem with the label quality of your order. We understand your frustration and would like to resolve this issue as soon as possible. Please contact our customer service department. We'll be happy to help you find a solution tailored to your needs and offer you the support you need to resolve this situation.
1
/5
★☆☆☆☆
Deadline not met, I ordered on August 21 and received on September 05 after the start of the school year. I no longer have any use for them as I had to buy others.
Elodie Charron
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Answer from Petit-Fernand
Hello, We're sorry to hear that your order arrived after the start of the school year. Our delivery times are calculated in working days, and we make every effort to meet these deadlines. However, we cannot always control postal delays. The C-MonEtiquette team
1
/5
★☆☆☆☆
Very very long delivery 15 days since I ordered and I still have nothing.
Ml
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Answer from Petit-Fernand
Hello, We are very sorry for the delay in delivery that you have experienced. We fully understand that a 15-day wait is unacceptable. We will contact you today to resolve this issue and find a quick solution. Your satisfaction is very important to us, and we will do our utmost to rectify this situation. Thank you for informing us, and we apologize for any inconvenience caused.