/10
★★★★★
based on 125975 reviews published
★★★★★
based on 125975 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I only received 1/4 of my order. And no information on the shipment of the rest.
Claudine SÉgui
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Answer from Petit-Fernand
Hi Claudine, we've sent you an e-mail to get more information and send you the missing elements! Have a nice weekend?
1
/5
★☆☆☆☆
I did not receive my order so I am not happy Tell me what you propose, refund or delivery within 4 days max A.MANISCALCO
Anny Maniscalco
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Answer from Petit-Fernand
Hi Anny, we've taken the time to reply to your e-mail! Wishing you a pleasant reception?
1
/5
★☆☆☆☆
I chose to buy these labels as a teacher friend of mine recommended them enormously. I found after one wash and tumble the stickers came off the clothes and stuck to the inside of my washing machine. Massively disappointed as they were pricey but I convinced my husband they were worth it as would stay on the clothes.
Susie P.
Answer from Petit-Fernand
Dear Susie, thank you for your order with Petit Fernand UK. We are sorry to hear that you had a problem with your labels. This is very unusual and we just send you an e-mail in order to find out what happened and propose you a solution. Waiting for your answer to help you. We wish you a wonderful day and stay safe! Kindly, Marylin
1
/5
★☆☆☆☆
For the first time, I'm disappointed with the gourd. Intended for a 2.5 year old, even I have trouble opening it and sometimes can't close the stopper. Of course it's leak-proof, but is there a problem or is it normal for it to be so hard to close?
Laurie Caucheteux
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Answer from Petit-Fernand
Hi Laurie, I'm sorry our gourd caused you so much trouble... I'll send you an email right away so that we can find a solution together. Have a nice day?
1
/5
★☆☆☆☆
I still haven't received my order
Raja Majid
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Answer from Petit-Fernand
Hello, thank you for your message. We've sent you an e-mail to try and find a solution! Have a nice day 🙂
1
/5
★☆☆☆☆
The idea is superb. Our children got their water bottles 2 months ago. The caps were impossible to close. Called customer service twice and got new caps, but one was still impossible to close (by an adult, so the kids ... ). And now all the enamel at the bottom of the 2 bottles is coming off. We're very disappointed with the quality of the bottles, which we thought we'd keep for several years, but it'll only be a few months. The value for money is not good enough for us, quite the contrary. And the children are very disappointed because they can't use them as they like.
Aurore Lefort
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Answer from Petit-Fernand
Hello Aurore! We are sorry to read your message. We have sent you an e-mail so that we can find a solution together? Have a nice weekend?
1
/5
★☆☆☆☆
The order has not arrived!
Cristian G.
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Answer from Petit-Fernand
Good morning!!! Thank you for your message. We have contacted you by email to find a solution 🙂 Have a nice day
1
/5
★☆☆☆☆
The designs are cute but the stick on label option fell off after only 1 wash. I sent a complaint email and got a reply saying that they were delighted I received my order and that I should leave a review which I found odd. So here I am, leaving a negative one. It's a shame because they weren't cheap and was excited when I got them.
Jo
Answer from Petit-Fernand
Dear Jo, thank you very much for your order with Petit-Fernand UK! We are sorry to hear that you had a problem with the labels and did not receive the answer to your question. You must have received an automatic answer from our support on the website. We invite you to send an e-mail directly to our Customer Service by e-mailing to: [email protected], so we can help! Wishing you a wonderful day and stay safe, kindly, Marylin
1
/5
★☆☆☆☆
All the labels come off in the washes...cute design but I was disappointed by the fact of sticking on the labels.
Invité
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Answer from Petit-Fernand
Hi Anna! I just sent you an email so that we can find a solution with the labels. We care a lot about our customers' satisfaction, I'm sure we'll find something to satisfy you! ??
1
/5
★☆☆☆☆
They are nice but came off in the first wash.
Mar
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Answer from Petit-Fernand
Hi Mar, thank you very much for your comment. I am writing to you right now to see what happened with your order!
1
/5
★☆☆☆☆
Very poor quality, peel off after the first wash
Alba Carreras
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Answer from Petit-Fernand
Hello, it is not normal for your labels to peel off. We will notify customer service so they can get back to you quickly. Regards, Marine
1
/5
★☆☆☆☆
After the first wash at 60 degrees, the labels came off, so I'm very disappointed and won't be ordering again.
Isabelle Mauvillain
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Answer from Petit-Fernand
Hello Isabelle, Thank you for taking the time to leave your review. We apologize for the inconvenience. The labels should not come off. Our customer service will contact you shortly to suggest a solution. We wish you a pleasant evening, Alexandre
1
/5
★☆☆☆☆
I put 3 stickers on the labels of 3 T-shirts. I followed the instructions exactly. I washed them 3 days later at 40'C and all 3 stickers fell off. For the price this is very disappointing
Almira D.
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Answer from Petit-Fernand
Hello Almira, Thank you for your order and your message. Feedback from our customers is very important to us as we are always working to improve the quality of our products. We will get in touch with you to find a solution to your problem together. Until then, have a nice day 🙂 ! Johanna
1
/5
★☆☆☆☆
After 3 weeks the order still hasn't arrived and I haven't heard anything about it. Very difficult to communicate with you.
Irene Muñoz Sabater
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Answer from Petit-Fernand
Good morning, We are sorry for the delay in delivery you are experiencing. Your order was shipped on March 22nd and should have been delivered in the following days. If you still have not received it, you can contact our customer service : [email protected] Have a nice day Marina
1
/5
★☆☆☆☆
I never received my parcel! I sent an e-mail and never got a reply. I had already ordered from this site, but never again!
Camille Lelievre
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Answer from Petit-Fernand
Hello Camille, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Order placed on March 22 and to date April 12 still nothing received! I contacted customer service 2 times by e-mail and they told me that I hadn't paid on time and that my order had been cancelled, even though my Visa card had been debited on March 22! After checking, they told me that the order had supposedly left on March 23 and that it wasn't their fault that the post office hadn't delivered on time! It's easy to put the blame on others! First and last order and your advertising won't be done, that's for sure!
Charline Beauquenne
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Despite the iron's very hot temperature, it doesn't stick.
Eve 056
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Answer from Petit-Fernand
Hello, Eve Thank you for taking the time to leave your review. We apologize for the inconvenience. The labels should not come off. Our customer service will contact you shortly to suggest a solution. We wish you a pleasant evening, Alexandre
1
/5
★☆☆☆☆
I have not received my order yet. This time it is taking muchiiiiiiiisimo longer than usual.
Ana
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Answer from Petit-Fernand
Good morning, We are sorry for the delay in delivery you are experiencing. Your order was shipped on March 15th and should have been delivered in the following days. If you still have not received it, you can contact our customer service : [email protected] Have a nice day Marine
1
/5
★☆☆☆☆
Not at all satisfied. very poor quality
Charlotte
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Bnjr I don't have my Michael Hallerstrom labels yet 0616991414
Hallerstrom
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Answer from Petit-Fernand
Hello Michael, We apologize for the inconvenience. Our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
I'm still waiting for my order. I send emails to point this out and I'm always told that I have to wait. So now I'm really fed up, what can I do? It's not serious at all
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
I ordered 2Ă— of your labels for my mom who has been rushed into an EHPAD and I'm very disappointed because the labels don't hold at all. As a result, a lot of laundry has been lost and for the time being I'm obliged to wash her clothes myself. I'm really disappointed and I followed the instructions.
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry for the inconvenience, but the labels shouldn't come off. Our customer service will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Disappointed with the product I was going to use it to mark my husband's clothes in Epad but it's not strong enough, it looks like paper, very disappointed.
Joelle Rigaud
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Answer from Petit-Fernand
Hello Joelle, We're sorry for the inconvenience, but the labels shouldn't come off. Our customer service will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Sorry for the bad rank but I didn't receive my order and I can't contact you.
Katia Cermak
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Answer from Petit-Fernand
Hello Katia, We apologize for the inconvenience. Our customer service team will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Order never received...
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
It has been more than a month since I placed the order and it never arrived. They say they will send me another one and it's been 10 days and nothing again.
Laura Clavero
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Answer from Petit-Fernand
We are sorry to hear that you are one of our customers experiencing shipping problems. Thanks to your feedback, we have been able to identify this problem and are looking for a more reliable alternative shipping solution. We ask our customer service to contact you promptly to find a solution.
1
/5
★☆☆☆☆
I placed the order on March 5th and it has not arrived yet (31/03/2021).
Georgiana Emilia Stroia
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Answer from Petit-Fernand
Hello, This situation is not normal, we urgently ask our customer service to contact you to find a solution.
1
/5
★☆☆☆☆
Labels do not stick on the items
Ashleigh M.
Answer from Petit-Fernand
Dear Asleigh, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you had problems with your labels. This is not normal and we invite you to contact us again so we can help. Also for your order number 4000844122 it's on its way and we just send you an e-mail regarding this matter. Our e-mail is: [email protected] Wishing you a lovely day! Kindly, Alexandre
1
/5
★☆☆☆☆
The order has not arrived
Luana C.
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Answer from Petit-Fernand
Dear Luana, We are sorry if your order has been delayed. Once the order is shipped, the postal service is in charge of it, and delays may occur due to the health situation. Please email us at [email protected] to learn the status of your order or find a solution. I wish you a good day. Roberto
1
/5
★☆☆☆☆
The delivery time was far too long! About 15 days ...
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to best meet your expectations. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre