/10
★★★★★
based on 126832 reviews published
★★★★★
based on 126832 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Disappointed with the product I was going to use it to mark my husband's clothes in Epad but it's not strong enough, it looks like paper, very disappointed.
Joelle Rigaud
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Answer from Petit-Fernand
Hello Joelle, We're sorry for the inconvenience, but the labels shouldn't come off. Our customer service will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Sorry for the bad rank but I didn't receive my order and I can't contact you.
Katia Cermak
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Answer from Petit-Fernand
Hello Katia, We apologize for the inconvenience. Our customer service team will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Order never received...
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry for the inconvenience and our customer service team will get back to you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
It has been more than a month since I placed the order and it never arrived. They say they will send me another one and it's been 10 days and nothing again.
Laura Clavero
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Answer from Petit-Fernand
We are sorry to hear that you are one of our customers experiencing shipping problems. Thanks to your feedback, we have been able to identify this problem and are looking for a more reliable alternative shipping solution. We ask our customer service to contact you promptly to find a solution.
1
/5
★☆☆☆☆
I placed the order on March 5th and it has not arrived yet (31/03/2021).
Georgiana Emilia Stroia
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Answer from Petit-Fernand
Hello, This situation is not normal, we urgently ask our customer service to contact you to find a solution.
1
/5
★☆☆☆☆
Labels do not stick on the items
Ashleigh M.
Answer from Petit-Fernand
Dear Asleigh, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you had problems with your labels. This is not normal and we invite you to contact us again so we can help. Also for your order number 4000844122 it's on its way and we just send you an e-mail regarding this matter. Our e-mail is: [email protected] Wishing you a lovely day! Kindly, Alexandre
1
/5
★☆☆☆☆
The order has not arrived
Luana C.
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Answer from Petit-Fernand
Dear Luana, We are sorry if your order has been delayed. Once the order is shipped, the postal service is in charge of it, and delays may occur due to the health situation. Please email us at [email protected] to learn the status of your order or find a solution. I wish you a good day. Roberto
1
/5
★☆☆☆☆
The delivery time was far too long! About 15 days ...
Invité
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Answer from Petit-Fernand
Hello, Thank you for taking the time to leave your review. We are sorry that you have found the delivery time longer recently. We are looking to diversify our delivery methods in order to best meet your expectations. In fact, we have a Chronopost express delivery option with a 1-day guarantee. For standard delivery methods, the delivery time is not guaranteed by the post office, but is estimated at between 2 and 5 days. Thank you for your understanding. We wish you a pleasant evening, Alexandre
1
/5
★☆☆☆☆
I ordered 2 etiquettes for 2 different names. However I received them mixed up: isabella and Claudia in the same block. For both blocks.
Antonella
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Answer from Petit-Fernand
Hello, We are sorry for the inconvenience, our customer service will contact you as soon as possible. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Bj in fact I did not expect to receive labels all plastic! I did not put enough information!
Sylvie
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Very disappointed by the individual caps for gourds because really very very hard to close the cap while I'm already struggling to close imagine my 4 year old son!!!!
Carla Machado
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience. Our customer service team will contact you shortly to propose a solution. Have a nice day, Alexandre
1
/5
★☆☆☆☆
The bags are a horrible, rough cotton, I have washed them (30 degrees in the washing machine) and the black color has already faded. The name is written so high and small that once closed it is illegible. No, I would not buy them again or recommend them.
Francesca G.
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Answer from Petit-Fernand
Dear Francesca, We are sorry if your bags were defective. For us, the quality of our products and customer satisfaction are a priority. Please write to us at customer service at [email protected] . You will see that we will find a solution. I wish you a good day! Roberto
1
/5
★☆☆☆☆
I bought 3 bottles at a certain price and it was impossible to close the cap without forcing on it like crazy...the same goes for opening...so the kids can't use it on their own...too bad, that was the goal! In short, I'm quite disappointed 🙁
Flore
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Answer from Petit-Fernand
Hello Flore, We're sorry for the inconvenience. Our customer service team will contact you shortly to offer a solution. Have a nice day, Alexandre
1
/5
★☆☆☆☆
I have not received my label order
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order and I'm sorry to read that there is a problem with your delivery. Our customer service will contact you shortly to give you more information and find a solution. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Very disappointed never received anything
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order and I'm sorry to read that there is a problem with your delivery. Our customer service will contact you shortly to give you more information and find a solution. Have a nice day, Alexandre
1
/5
★☆☆☆☆
Lousy customer service. I placed an order on March 9th and I still don't know anything. Very slow shipping and no tracking information. In addition to the fact that they do not answer emails.
Gabriela Lopez Fuentes
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Answer from Petit-Fernand
Hi Gabriela, I'm sorry to hear that you had a bad experience as a customer of Petit Fernand? I am glad to see that in the end, everything was solved after your discussion with our service! See you soon with Petit Fernand!
1
/5
★☆☆☆☆
Waiting more than 2 weeks. Not easy to contact with them . I just paid bit I am without stickers.... school started and just extra cost that I ordered from other company who is faster than Petit F. I am very disappointed and upset. So can I get my order someday or the refound?
Vivien
Answer from Petit-Fernand
Dear Vivien, thank you for your order with Petit-Fernand UK! We are sorry that you did not receive your order yet and invite you to contact us, so we can have a look and help! Please send an e-mail to: [email protected] ! Thanks a lot and have a wonderful day! Kindly, Alexandre
1
/5
★☆☆☆☆
Parcel lost, 10 days to send us a new parcel which still hasn't arrived ..... so I still don't have the order which dates back to mid-February ... a month And customer service doesn't answer the phone and takes a long time to reply by e-mail.
Agathe Felisaz
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Answer from Petit-Fernand
Hello Agathe, Thank you for your order and I'm sorry for this problem and this miscommunication. We will ask our customer service to get back to you as soon as possible to discuss and find a solution. Have a nice day, Alexandra
1
/5
★☆☆☆☆
Very disappointed by my purchase, the labels I received do not wash at all contrary to what was said in the previous positive reviews. i do not recommend it.
Batoul Hassan
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience, but the labels shouldn't come off. I invite you to send an email to our customer service with a photo showing the problem encountered: [email protected] Nice day, Alexandra
1
/5
★☆☆☆☆
I have just placed an order for 140 labels. I'm very disappointed with the quality of the labels, which either don't stick or come off in the first wash. Very, very disappointed. What's more, when we call we can't reach anyone. Called March 18 twice.
Mme Canet
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Answer from Petit-Fernand
Hello Mrs Canet, Thank you for your order and I'm sorry to read that there's a problem with your labels. Our customer service will contact you shortly to find a solution. Have a nice day, Alexandra
1
/5
★☆☆☆☆
Labels never arrived
Marta
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Answer from Petit-Fernand
Dear Marta, We are sorry if your order has been delayed. Once the order is shipped, the Postal Service handles it, and delays may occur due to the health situation. Please email us at [email protected] to learn the status of your order. I wish you a good day. Roberto
1
/5
★☆☆☆☆
Impossible to track your order impossible to contact the service by phone and impossible to send an email via the form, almost 10 days to arrive 18 euros invoice 19 euros withdrawal never again!!! otherwise very nice labels (not yet tested) stikers as gifts nice enough for children
Magali Cognet
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Answer from Petit-Fernand
Hello Magali, Thank you for taking the time to leave your review. We apologize for the inconvenience. Our customer service will contact you shortly to offer you a solution. Have a nice day, Alexandra
1
/5
★☆☆☆☆
Unfortunately, we have been waiting almost 4 weeks for our order. I accidentally entered 22 instead of 21 as the house number. But both our letter carrier and our neighbors across the street know where to find us! We were told that an order would only be recognized as missing after 4 weeks. This has nothing to do with 48-hour delivery and fast receipt.
M.voß
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Answer from Petit-Fernand
Hello, thank you for your order and your message. We apologize for the inconvenience and will get in touch with you regarding this! In addition, we are always working to shorten our delivery times by keeping in close contact with the logistics companies concerned. Have a nice day 🙂 ! Johanna
1
/5
★☆☆☆☆
Better than no problems with the order...... Fatal customer service. They do not have a phone number to call, the one that exists is not enabled. I've been waiting two months for a shipment in which there must be an error in the shipping address, but there is no way to talk to them, only by mail, and every time you send one they take two days to answer...... I'm still waiting for them to solve the problem....
Arantxa Vara
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Answer from Petit-Fernand
Dear Arantxa, I am sorry you had an unpleasant experience with your purchase. We will contact you very soon by email to look for a solution. Have a very nice day, Maria Montserrat.
1
/5
★☆☆☆☆
I have not received my order!
Alexandra R.
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Answer from Petit-Fernand
Hello Alexandra, thank you for your order from EsIstMeins! We are sorry that there were problems with your delivery. We will get in touch with you regarding this! We are always working to shorten our delivery times and are in constant communication with the logistics companies. Best regards from France and have a nice day 🙂 ! Johanna
1
/5
★☆☆☆☆
Seam poorly glued inside. Glue has torn part of the fabric.
Ericka Blanchet
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Answer from Petit-Fernand
Hello Ericka, Thank you for taking the time to leave your review. We apologize for the inconvenience. Our customer service will contact you shortly to find a solution. Have a nice evening, Alexandra
1
/5
★☆☆☆☆
What I find a pity is that after washing the labels no longer stick or come off in part. I find the system very practical and frankly I'm moderately satisfied. Sincerely Me lucas
Lucas Dolorès
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Answer from Petit-Fernand
Hello Mrs Lucas, Thank you for taking the time to leave your review. We apologize for the inconvenience. The labels should not come off. Our customer service will contact you shortly to propose a solution. We wish you a pleasant evening, Alexandra
1
/5
★☆☆☆☆
The iron on labels are terrible and don't stick or last
Gemma
Answer from Petit-Fernand
Dear Gemma, thank you very much for ordering with Petit-Fernand UK! We are sorry to hear that you had problems with your labels. This is not normal and we invite you to contact us again so we can help. Also for your order number 4000844122 it's on its way and we just send you an e-mail regarding this matter. Our e-mail is: [email protected] Wishing you a lovely day! Kindly, Alexandre
1
/5
★☆☆☆☆
The stickers for both objects and clothes, they came off exactly following your instructions. we had to sew them to stop them.. sorry because aesthetically they are beautiful , I can't say anything, but on a practical level I wouldn't take them anymore thank you
Stefania A.
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Answer from Petit-Fernand
Dear Stefania, Thank you for your comment: I am sorry that your labels did not stick. I confirm that this is not normal. I invite you to write to us at [email protected] . The satisfaction of our customers is fundamental for us, you will see that we will find a solution 🙂 Cordial greetings and a good day! Roberto
1
/5
★☆☆☆☆
Last year I bought labels from them and they were very good but this year I bought them and they were totally bad in the first wash and they all peeled off.
Invité
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Answer from Petit-Fernand
Dear customer, Thank you very much for your message. We are truly sorry to hear that your labels have come off. I invite you to write to our Customer Service at [email protected] so that we can quickly provide you with a solution. Best regards, Maria.