/10
★★★★★
based on 127276 reviews published
★★★★★
based on 127276 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Order has not arrived
Viviana Diaz
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order arrived very late and when I called the customer service number it was never connected.
Ainhoa Mateos
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I didn't receive my order
William Ancinon
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
The order took so long to arrive that by the time I got it, the course had already started and I had to buy the labels in another store. On top of that, when it arrives they are not even a big deal...
Cc
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
5
/5
★★★★★
Everything arrived on time and on time, they are very practical.
Paula Brieba
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1
/5
★☆☆☆☆
I placed 2 orders at the beginning of September. It is now the 23/09 and I still have not received my order. I have also sent a complaints email with no response. Very disappointed
Jihade Touhami
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
4
/5
★★★★☆
It was a perfect transaction. Great communication, excellent shipping and delivery
Carlo F.
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3
/5
★★★☆☆
A little disappointed with the iron-on labels, although I like the labels 24 hours or more before washing the clothes and yet each time the clothes are put in the washing machine the labels come off, otherwise I'm happy with them.
Nadege Brante
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
5
/5
★★★★★
Very practical for clothes that have to be left at the nursery
Christele Barbier
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5
/5
★★★★★
Order to be placed easily and clearly. Fast shipping.
Tiziano P.
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1
/5
★☆☆☆☆
Not recommended at all. It has been three weeks now and I have not received my order.
Laliherb
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
4
/5
★★★★☆
Fantastic product, many design options and durable. The stickers do not peel off even if you wash the product dozens of times. The only thing is that it takes a few days to arrive in Spain. But order with time and patience.
M Dolores Esteva Tuñi
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3
/5
★★★☆☆
My first order was not validated because the payment was supposedly refused. I received no information to this effect and waited in vain for my order, before going to the site to see that it had been cancelled. I had to place it again. I would have appreciated a commercial gesture for this wait, knowing that in the days preceding my order, there was a promotional code. Furthermore, there's no indication of the exact delivery date of the order. That's a shame.
Samantha
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Answer from Petit-Fernand
Hello, We're very sorry that there was a problem with your order and for this disappointing experience. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
5
/5
★★★★★
Fast delivery. Super cute!
Ella
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2
/5
★★☆☆☆
Shipping takes quite a while, I sent an email to ask when it would arrive and never heard back. I ordered two packs, the thermoadhesive labels have come off in the first wash ..... This is the second time I order, the first time I had no problem but this time I am very dissatisfied.
Alejandra
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
5
/5
★★★★★
Tried them,x accident,6 years ago ...felt so good that I reordered them x the little one's kindergarten. Super recommended!!!
Alessandra G.
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5
/5
★★★★★
Everything perfect, as every time I order at the beginning of the course, since 4 years ago!!!
Manuela Garrudo Calvo
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5
/5
★★★★★
Excellent service and very good quality. Super fast to put on and with beautiful designs. I have been delighted. I will repeat.
Karina Medina Blanco
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5
/5
★★★★★
I buy labels for a while at petit-fernand, they are of excellent quality and they arrive very quickly. Thanks for the great service.
D. C.
3
/5
★★★☆☆
The labels are great, but they took 17 days to arrive. I spent the money and have not been able to use them because they did not arrive on time. They should have a much faster distribution service.
Lidia
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have been waiting 23 days, it is impossible to talk to customer service, they give you a pager that is useless.
Sonia Perez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded according to your request. Have a nice day, Maialen
5
/5
★★★★★
Products delivered quickly, excellent value for money
Villette
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3
/5
★★★☆☆
The lunch box is very large and impractical. The rest of the order, very good.
Carolinaea
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Answer from Petit-Fernand
Good morning, Thank you for your review and we are sorry for the inconvenience caused. I confirm that all the information about our products (dimensions) and instructions for use, are on our website. Have a nice day, Maialen
1
/5
★☆☆☆☆
The order never arrived
Alessandra C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time. Please accept our sincere apologies. Best regards, Laura
3
/5
★★★☆☆
I would have very gladly given 5 stars for the quality of the product, but unfortunately there were very long delays on shipping creating a great inconvenience for me before school started. The company needs to stop writing shipping within 48h business when the reality is far away (10 business days). I appreciated that you responded to my emails however the damage had already been done.
Teodora C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, but I would like to point out that the fabrfication of products is done in a maximum of 48 hours, which means that your order was shipped 2 days after payment. As for the delivery time, as reported in the email you received, it is 10 working days. Please accept our sincere apologies for this misunderstanding. Sincerely, Laura
5
/5
★★★★★
The labels stick really well and don't come off in the dishwasher. Delivery is very fast.
Mathilde L
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3
/5
★★★☆☆
I'm a bit disappointed because after a few weeks of use and machine washing, the labels are coming off on some materials. Yet I respect everything to the letter... It's a shame... Otherwise, the colors and patterns are very pretty and the iron-on labels are easy to apply.
Coralie Montpellier
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming off, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I put one star because they do not give the possibility of putting 0, it is a shame that placing the order on August 26 to this day September 23 I have not received the products. it is totally understandable that they may have some logistical problem but to claim my order three weeks later can not tell me to wait and that I did not saturate the mail after sending only two emails asking. I sent another one and they have not answered me. Zero professionalism ?
Valle B
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
5
/5
★★★★★
I am leaving this review after my third order. Great site. Fast shipping (even in the middle of August!!). Quality labels. 10+++ AA+++
Enrico B.
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5
/5
★★★★★
Beautiful and arrived with some complimentary stickers!
Sara M.
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