/10
★★★★★
based on 125962 reviews published
★★★★★
based on 125962 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The order was delivered very late, without taking into account the estimated delivery date (more than 15 days late) and I had no answer at any time as to the reason for this delay.
Invité
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Answer from Petit-Fernand
Good morning, I ask you to accept our apologies for the inconvenience. We are improving our delivery service because, as you said, the current company we work with (Correos) takes a long time to deliver the orders and sometimes they even lose them. Best regards, Maialen
1
/5
★☆☆☆☆
Unfortunately I did not receive my order
Bonte Florine
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Answer from Petit-Fernand
Hello Madam, Please accept our sincerest apologies for the inconvenience. Your order should have arrived by now, but La Poste may have misplaced it. Please send us an e-mail to our customer service [email protected] so that we can find a solution as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
Buongiorno Le etichette sono esteticamente molto ben fatte, rispecchiano la simulazione al momento della creazione, colori vivi e presentazione fedele alle aspettative. Quello che delude vivamente è invece la loro durata ed il loro utilizzo, che sono alla fine il solo scopo per cui comprarle. Pur seguendo fedelmente tutte le istruzioni, le etichette sono venute vie a vestiti mai messi o al primo lavaggio, neanche il tempo di consegnare gli indumenti allasilo con etichette annesse. Mi ha sinceramente deluso anche perché ripeto, era il solo motivo per cui mi ero avvalsa dei vostri servizi così tanto sponsorizzati.
Mamma
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Answer from Petit-Fernand
Gentile , La ringrazio per aver ordinato da Petit-Fernand. Sono spiacente di sapere che ha riscontrato problemi con le sue etichette. In modo da poterla aiutare, le sarebbe possibile di envia una mail a [email protected] . Nell'attesa di un suo gentile riscontro, le auguro una buona giornata! Maialen
1
/5
★☆☆☆☆
It is not what I ordered, the labels come without a drawing.
Invité
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies, if there is no illustration it may be a problem of compatibility between the color of the background and the illustration. In order to be able to help you, please send us an email to [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
I still haven't received my order and it's long overdue
Invité
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're very sorry that it didn't arrive at the right place and we invite you to contact our services to see what could have happened and find a solution. Here's the e-mail: [email protected] All the best, Marylin
1
/5
★☆☆☆☆
They come off very easily, they have not been of much use to me, thank you. The presentation and the speed of service are very good
Nany
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies, it is not normal for the labels to come off, it must be a defective batch. In order to be able to help you, please send us an email to our email address [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
The order after 15 days has still not arrived and is not traceable
Invité
Translated review
Answer from Petit-Fernand
Dear Chiara, Thank you for your message and sorry you have not yet received your labels. I can confirm that your order should have arrived by now. So I sent you an email so that I can verify with you your address and help you receive it as soon as possible. I look forward to your kind reply and wish you a good day! Best regards. Dorine
1
/5
★☆☆☆☆
I never received my order.
Manu Brun
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Answer from Petit-Fernand
Hello Madam, We're sorry you never received your order. It sometimes happens that shipments get lost, so please contact our customer service department so that we can help you. Have a nice day, Marylin here's our e-mail address: [email protected]
1
/5
★☆☆☆☆
I didn't get all my order, the after-sales service was supposed to send back the missing labels and still no news to this day... Very disappointed!
Delphine
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Answer from Petit-Fernand
Hello Delphine, thank you for ordering from C-MonEtiquette! We're sorry to hear that you still haven't received your missing products and will do our utmost to ensure that you do as soon as possible. Our apologies and a lovely evening to you.
1
/5
★☆☆☆☆
I placed an order a month ago and it has not arrived and I have not received a refund.
Invité
Translated review
Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies, it is not normal that you have not received your order taking into account the dates, Correos had to misplace it. In order to be able to help you, please send us an email to our email [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
Sorry I didn't receive anything??but thank you afterwards it's not your fault, long live the mail!
Invité
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Answer from Petit-Fernand
Hello Madam and thank you for your order at C-MonEtiquette! We are sorry that you have not yet received your order and we invite you to contact us, so that we can take a look and help you: [email protected] ! A lovely evening to you, Marylin
1
/5
★☆☆☆☆
Arrived pretty soon but the labels did not last one wash. They all fell off after ironing on (following instructions).
Invité
Answer from Petit-Fernand
Hello, thank you very much for your order. We are sorry to hear that you have a problem with your labels. This is not normal and should not happen. We invite you to contact our customer service for help: [email protected] Thank you very much! Kindly, Marylin
1
/5
★☆☆☆☆
After 14 days and several inquiries, my order has still not arrived. Very disappointing.
Mandy V.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not yet received it. We have just sent you a message to find a solution. Thank you for your reply. Have a nice day and stay healthy! Mfg, Marylin
1
/5
★☆☆☆☆
I ordered labels and they didn't send me the labels with the right name. I am very disappointed. I have sent an email without any answer from you.
Toufiq Boucetta
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies and we are sorry that you have received someone else's order. If you have sent us an e-mail concerning the problem, we will do our best to reply as soon as possible and find a solution that suits you! Sincerely, Maialen
1
/5
★☆☆☆☆
I received the wrong labels
Bouve
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies and we are sorry that you have received the wrong labels there must have been a distribution error. In order to find a solution to your problem as quickly as possible and send you your order, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
I never received my order
Invité
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies, the Post Office is having some difficulties at the moment in sending orders to our customers. In order to find a solution to your problem as soon as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Iron-on label does not stick at all despite following instructions
Invité
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies and we are sorry that our items are not up to standard. You have probably received a defective batch. In order to find a solution to your problem as quickly as possible and return the labels to you at our expense, please send us an e-mail to [email protected] with some photos. Best regards, Maialen
1
/5
★☆☆☆☆
Hello I received the wrong labels with the wrong name for my daughter ...
Invité
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies and we are sorry that you have received someone else's order. In order to find a solution to your problem as quickly as possible and to send you your order at our expense, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Unfortunately I had an order from our person it was not the first and last name of my son
Invité
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies and we are sorry that you have received someone else's order. In order to find a solution to your problem as quickly as possible and to send you your order at our expense, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Unfortunately I never received my order
Invité
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies, the Post Office is having some difficulties at the moment in sending orders to our customers. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
I never received my order
Invité
Translated review
Answer from Petit-Fernand
Hello and thank you for ordering from C-MonEtiquette! We are sorry that you have not yet received your order. All our orders are produced within 48 hours and shipped. After that, you have to take into account the postage time. We invite you to contact us, so that we can help you: [email protected]. Have a nice day, Marylin
1
/5
★☆☆☆☆
I never received my order.....
Couvillers
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Answer from Petit-Fernand
Thank you for your order and your message! We are sorry that you have not yet received your order and we invite you to contact our customer service so that we can look into it and help you! -:) A very nice day to you, Marylin
1
/5
★☆☆☆☆
Unfortunately my order has not been delivered. I hope someone will give me a solution.
Giselle
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies, it is not normal that your order has not arrived yet, it may be that the post office has lost it. In order to be able to help you I ask you to send us an email to our email [email protected] to assist us to send you the order again. Cordially, Maialen
1
/5
★☆☆☆☆
I still haven't received my order?
Anne-charlotte Lux
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you haven't received it yet, but we've just checked and you should have. We have just sent you an e-mail and thank you for your reply, so that we can help you. Have a nice day, Marylin from the C-MonEtiquette team!
1
/5
★☆☆☆☆
The product has not arrived!!! and I have already sent a reminder.
Invité
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Answer from Petit-Fernand
Dear Manuela, Thank you for your message. I am sorry you did not receive your order. I confirm that it was entrusted to the postal services in less than 48 hours. The delay unfortunately seems to be related to the post office. So that we can help you, I have sent you an email this morning. As soon as you reply to us, I will be glad to help you solve it so that you can receive your order as soon as possible. I remain available and wish you a good day! See you soon! Dorine
1
/5
★☆☆☆☆
I have never received my order, no response from the customer service team, very disappointed because I had ordered a lot of money.
Audrey Baruch
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies, we are having a lot of mails lately so we will answer you as soon as possible to find a solution. Cordially, Maialen
1
/5
★☆☆☆☆
Order never arrived
Invité
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Answer from Petit-Fernand
Dear Sara, Thank you for your message. I am sorry I did not receive your order. Checking , missa that your address is missing the house number. However, I sent you an email just now to verify your address with you and be able to help you receive your order 🙂 I remain available and will be glad to help you! Have a great day! Dorine
1
/5
★☆☆☆☆
I never received anything!!!!
Valentina
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Answer from Petit-Fernand
Dear Valentina, Thank you for your message. It is not normal that you have not received your order since 26/01. The delay is definitely related to the postal service. I have just sent you an email so that I can verify your address with you so that I can help you. I remain at your disposal. A cordial greeting! Dorine
1
/5
★☆☆☆☆
I was not satisfied because both stick-on labels and fabric labels come off easily. Maybe the ones for labels last a little longer but the ones for clothes just don't! They were very kind because I reported it and they sent me some more for free, however, still not there!
Giorno D.
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Answer from Petit-Fernand
Good morning Francesca, thank you for writing to us. I am sorry that you received a defective batch. This is a very rare thing. Could you kindly confirm that you were fine with our second shipment as our labels should not come off. I remain available for any needs. A very good day! Dorine
1
/5
★☆☆☆☆
I placed an order and it never arrived
Invité
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies, it is not normal that you have not received it. In order to help you, please send us an email to our email [email protected]. Cordially, Maialen