9.1/10
★★★★★
based on 125962 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
Good morning I still have not received my order and I think I placed it a month ago, I was told it would arrive on January 30, we are on February 14 and it has not arrived. Can you tell me if it will arrive this week if not please would you mind refunding my money. Thank you Matias Urrea
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Matias
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies, it is not normal that you have not received it. In order to help you, please send us an email to our email [email protected]. Cordially, Maialen
1 /5
★☆☆☆☆
I placed the order around January 14 and was told that I would receive my order in about 10 business days. I wanted it for a gift and it would arrive in time for me to give it. The day came and the package still hadn't arrived and I sent an email. They told me that the only option they gave me was to refund my money. To which I said ok, but that I had been left without a gift and that I was losing out because I no longer had the opportunity to give that gift. They said they were sorry but there was nothing they could do. I waited a bit to see if it would arrive, but in February I told them to return it to me because it still hadn't arrived. Anyway, they did the return and the package never arrived. Not even a month later. Very disappointed and I do not recommend it. If you want a gift, buy it elsewhere.
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies, unfortunately Correos is having many difficulties lately I hope that we can only offer the refund or reshipment, and in this situation the first was the most logical. In order to be able to help you I ask you to send us an email to our email [email protected]. Cordially, Maialen
1 /5
★☆☆☆☆
Hello. Just that I've sent a lot of emails and I still haven't received my order.
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Answer from Petit-Fernand
Hello, thank you for ordering from C-MonEtiquette! We're sorry that you haven't received your order yet and we invite you to send us an e-mail at [email protected] so that we can help you and take a look at it. Have a lovely day, Marylin
1 /5
★☆☆☆☆
Very unhappy, with the first wash it faded completely and you can barely see the drawing and the name, for the price of the product the truth is that I am quite unhappy. What a pity, because with the adhesive labels I had always done very well.
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Casiano Expósito
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies, it is not normal that the labels have faded, it must be a defective batch. In order to be able to help you, please send us an email to our email [email protected]. Cordially, Maialen
1 /5
★☆☆☆☆
The labels do not peel off easily and one out of 2 is unusable.
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Clotilde Petit
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Answer from Petit-Fernand
Thank you very much for ordering from C-MonEtiquette! We're sorry you're having a problem with your labels. This is not normal. We invite you to contact our customer service to help you: [email protected] Very nice day to you, cdt, Marylin
1 /5
★☆☆☆☆
Customer service doesn't work. On the phone they don't answer,instead you send an email they answer you after 3 days! Right after I placed the order I contacted them about a small mistake I made regarding the name ,instead nothing,they answered me after they already sent my order.
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Geanina A.
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Answer from Petit-Fernand
Dear Geanina, Thank you for your message. I am sorry you were not fully satisfied with our customer service. I have just sent you an email so that we can offer you a solution. I remain at your disposal and wish you a good day! Dorine
1 /5
★☆☆☆☆
To date I have not received my order! I have solicited by email and no one has responded to me I am very disappointed
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Answer from Petit-Fernand
Dear Mariagrazia, Thank you for your message. I am sorry I did not receive your order although your address was correct. I am sorry for the delay in my response to your email of 09/02. We usually try to respond in less than 24 hours. You will see that I emailed you back this morning proposing a solution. I hope I have been of some help to you. A cordial greeting and I wish you a good day! Dorine
1 /5
★☆☆☆☆
I didn't get the right labels! they were in someone else's name!
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Caroline Feroul
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We are sorry that there was a delivery error on your order. We've sent you an e-mail about this to help you and we apologize. Have a nice day, Marylin
1 /5
★☆☆☆☆
I have been charged and after two weeks the labels have not appeared. Who knows where they sent them if they really sent them at all. They are not professional. I do not recommend them at all.
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Noelia
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Answer from Petit-Fernand
Dear customer, I am sorry to hear that you had problems with your order. I invite you to write to us at [email protected] to see what happened. Have a very good day. Maria.
1 /5
★☆☆☆☆
I bought stickers and two name bags. I only got the stickers
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Answer from Petit-Fernand
Dear customer, I am sorry that your order arrived incomplete. I invite you to write us at [email protected] to see what happened. Have a very nice day. Maria.
1 /5
★☆☆☆☆
I ordered labels for both my son and daughter my daughters came I waited a further two weeks but sons still had not arrived so I decided I would contact the company and did not receive any sort of communication and still no labels .i will not use this company or recommend them
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Chantelle G.
Answer from Petit-Fernand
Hello Chantelle, thank you for ordering with Petit Fernand UK! We are sorry to hear that you did not receive your order yet. We send out after 48 h production and then you need to count 2 - 6 working days from France to the UK. We will check immediately and send you an e-mail to sort this out. Kindly, Marylin
1 /5
★☆☆☆☆
Package received, box was empty ...
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Angelique Large
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Answer from Petit-Fernand
Hello Madam and thank you for your order. We are sorry that there was a problem with your delivery. Sometimes it can happen that goods get stolen on the way, unfortunately we have no control over it. We have nevertheless sent you an e-mail with a solution. Have a nice day and see you soon.
1 /5
★☆☆☆☆
I have not yet received the
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you haven't received your labels yet. They were sent within 48 hours by priority mail. You have to take into account the time taken by the post office, which can sometimes take a little longer, but we've just sent you an e-mail on the subject. Thank you for replying so that we can help you. Have a nice day, Marylin.
1 /5
★☆☆☆☆
I placed an order in early January and a month and a half later I still haven't received it. Sincerely the image they give is of being a scam.
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Answer from Petit-Fernand
Dear customer, I am sorry that you had problems with your order. I invite you to write to us at [email protected] to see what happened. Have a very good day. Maria.
1 /5
★☆☆☆☆
LORRY SHIPPING SERVICE. i placed the order on 19/01/2021 and still nothing has arrived!!! You keep telling me that it is not up to you but to the postal services.... Please unblock and resolve this situation! Thank you
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Giulia C.
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Answer from Petit-Fernand
Dear Julia. Thank you for your message. I am sorry I did not receive your order. You will see that I replied a few minutes ago to your email of an hour ago so as to offer you a solution. I hope it will be welcome solution. I remain at your disposal and wish you a good day! Dorine
1 /5
★☆☆☆☆
I placed an order and they have not sent it to me....
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Answer from Petit-Fernand
Dear customer, I am sorry to hear that you had problems with your order. I invite you to write to us at [email protected] to see what happened. Have a very good day. Maria.
1 /5
★☆☆☆☆
I had a bad experience because the order did not arrive and I did not receive any e-mail informing me of the cancellation.
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Answer from Petit-Fernand
Dear customer, I am sorry to hear that you had problems with your order. I invite you to write to us at [email protected] to see what happened. Have a very good day. Maria.
1 /5
★☆☆☆☆
Labels coming off! No contact : by mail, no answer for 1 week and by Messenger, they ask me for pictures of the labels then of the label of the sweater photo sent to then ask me for a picture of the label which comes off during washing... in short, nothing by mail no answer on Facebook message an answer every 3 days asking me abracadabrique justifications !!! It's disgraceful!
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Answer from Petit-Fernand
Hello, Thank you very much for ordering from C-MonEtiquette! We are very sorry that you are having problems with the labels. The quality of our products is very important to us, as is our customer service. I've just checked and we've just sent you a reply to your e-mail. We hope it brings you satisfaction and wish you a very nice day.
1 /5
★☆☆☆☆
Order placed on January 13 and to date I have not received the items. I have also written to customer service but have not heard back.
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Answer from Petit-Fernand
Dear Barbara, Thank you for your message. I am sorry you did not receive your order as of today. I confirm that we manufactured and shipped it within 48 hours. The delay seems to be related to the postal service. You will see that I responded to your email just now so that I can help you resolve with your shipment. I look forward to your kind reply and wish you a good day! Best regards. Dorine
1 /5
★☆☆☆☆
Order placed and paid for on January 12 Shipped on January 14 Still nothing received on February 3!
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Answer from Petit-Fernand
Hello Alice, thank you for your message. I'm sorry you didn't receive your order. I can confirm that it was shipped on January 14 and that you should have received it by now. Delivery usually takes from 2 to 6 working days and can take up to 10 days depending on the postal service. So I've just sent you an e-mail to check your delivery address so that we can help you with the delivery. I remain at your disposal and wish you a good day! Dorine
1 /5
★☆☆☆☆
I am very angry, I ordered and paid for 100 mini stickers and I have only received 50! I'm sorry but I'm going to stop recommending you to all my contacts!!! I ask you to fix it or give me my money back. Thank you.
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Answer from Petit-Fernand
Dear customer, I am sorry to hear that you had problems with your order. I invite you to write to us at [email protected] to see what happened. Have a very good day. Maria.
1 /5
★☆☆☆☆
The order arrived 10 days late, and they never responded to any of my queries, except for one sent by email. On the other hand the lunch box and water bottle are not sturdy, Yam came back from school without a lid and without a lock. I doubt I will buy here again. Disappointment.
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Answer from Petit-Fernand
Dear customer, I am sorry to hear that you had problems with your order. I invite you to write to us at [email protected] to see what happened. Have a very good day. Maria.
1 /5
★☆☆☆☆
It's been a long time since I placed the order and I haven't received the
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Eli
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Answer from Petit-Fernand
Dear Eli, I am sorry that you have not yet received your order. I invite you to write to us at [email protected] to see what happened. Have a very nice day. Maria.
1 /5
★☆☆☆☆
Very long delivery time, received after 8 days when on the site it says 48h. I had to order another label from a print shop, especially as it was for my son's christening...but once I received the products they were in very good condition and beautiful, next time I'd buy them in advance or even 15 days before. Perfect value for money
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Answer from Petit-Fernand
Hello Roslene, Thank you for your interest in our products! I'm delighted that you like our products 🙂 Concerning lead times, I can confirm that for personalized products, production takes 48 hours. Then there's the postal delivery time, usually 2 to 6 working days, but it can take up to 10 days depending on the vagaries of the postal service. I would be delighted to help you again for a future order! Have a nice day! See you soon! Dorine
1 /5
★☆☆☆☆
Bad! i have a January order that still hasn't arrived
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Iole G.
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Answer from Petit-Fernand
Dear Lole, Thank you for your message. I replied to you just now by email. As soon as you confirm me your shipping address, I will be happy to help you and find a satisfactory solution for you. I remain at your disposal and wish you a good day! Dorine
1 /5
★☆☆☆☆
Shipping in terms of cost and time absolutely out of place and shoddy I still have not received an order placed weeks ago and the shipping costs ! I do not think I will do more oridni with you had already sucecsso in the past several times.
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Answer from Petit-Fernand
Dear Benedetta, Thank you for your message. I am sorry I did not receive your order. I have done due diligence and sent you an email so that I can help you. I look forward to your kind reply. Best regards. Dorine
1 /5
★☆☆☆☆
I have not received it
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Answer from Petit-Fernand
Dear customer, I am sorry that you have not yet received your order. I invite you to write to us at [email protected] to see what happened. Have a very nice day. Maria.
1 /5
★☆☆☆☆
This time I am not satisfied because I have not received my order until today. I hope this issue will be solved soon Susana Cabral
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Susana
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Answer from Petit-Fernand
Dear Susana, I am sorry that you have not yet received your order. I invite you to write to us at [email protected] to see what has happened. Have a very nice day. Maria.
1 /5
★☆☆☆☆
I still haven't received my order... Is it late? I hope so because I've never had any problems and I'm looking forward to my labels. Sorry for this note
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Vanessa
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Answer from Petit-Fernand
Hello Vanessa, You've done the right thing by writing to us! We're here to help 🙂 Also, you'll see that we've sent you a message via e-mail so that we can help you sort things out. I remain at your disposal. Good evening and see you soon by e-mail! Dorine
1 /5
★☆☆☆☆
NOTHING RECOMMENDABLE Disastrous service The order has not arrived, I have tried to contact them but they do not answer. I am totally disappointed... I do not recommend it.
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Nuria García Centenera
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies. In order to help you (and if you have not already done so) I ask you to send us an email to our email [email protected] so we can solve the problem as soon as possible . Cordially, Maialen