/10
★★★★★
based on 126829 reviews published
★★★★★
based on 126829 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It's been a long time since I placed the order and I haven't received the
Eli
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Answer from Petit-Fernand
Dear Eli, I am sorry that you have not yet received your order. I invite you to write to us at [email protected] to see what happened. Have a very nice day. Maria.
1
/5
★☆☆☆☆
Very long delivery time, received after 8 days when on the site it says 48h. I had to order another label from a print shop, especially as it was for my son's christening...but once I received the products they were in very good condition and beautiful, next time I'd buy them in advance or even 15 days before. Perfect value for money
Invité
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Answer from Petit-Fernand
Hello Roslene, Thank you for your interest in our products! I'm delighted that you like our products 🙂 Concerning lead times, I can confirm that for personalized products, production takes 48 hours. Then there's the postal delivery time, usually 2 to 6 working days, but it can take up to 10 days depending on the vagaries of the postal service. I would be delighted to help you again for a future order! Have a nice day! See you soon! Dorine
1
/5
★☆☆☆☆
Bad! i have a January order that still hasn't arrived
Iole G.
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Answer from Petit-Fernand
Dear Lole, Thank you for your message. I replied to you just now by email. As soon as you confirm me your shipping address, I will be happy to help you and find a satisfactory solution for you. I remain at your disposal and wish you a good day! Dorine
1
/5
★☆☆☆☆
Shipping in terms of cost and time absolutely out of place and shoddy I still have not received an order placed weeks ago and the shipping costs ! I do not think I will do more oridni with you had already sucecsso in the past several times.
Invité
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Answer from Petit-Fernand
Dear Benedetta, Thank you for your message. I am sorry I did not receive your order. I have done due diligence and sent you an email so that I can help you. I look forward to your kind reply. Best regards. Dorine
1
/5
★☆☆☆☆
I have not received it
Invité
Translated review
Answer from Petit-Fernand
Dear customer, I am sorry that you have not yet received your order. I invite you to write to us at [email protected] to see what happened. Have a very nice day. Maria.
1
/5
★☆☆☆☆
This time I am not satisfied because I have not received my order until today. I hope this issue will be solved soon Susana Cabral
Susana
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Answer from Petit-Fernand
Dear Susana, I am sorry that you have not yet received your order. I invite you to write to us at [email protected] to see what has happened. Have a very nice day. Maria.
1
/5
★☆☆☆☆
I still haven't received my order... Is it late? I hope so because I've never had any problems and I'm looking forward to my labels. Sorry for this note
Vanessa
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Answer from Petit-Fernand
Hello Vanessa, You've done the right thing by writing to us! We're here to help 🙂 Also, you'll see that we've sent you a message via e-mail so that we can help you sort things out. I remain at your disposal. Good evening and see you soon by e-mail! Dorine
1
/5
★☆☆☆☆
NOTHING RECOMMENDABLE Disastrous service The order has not arrived, I have tried to contact them but they do not answer. I am totally disappointed... I do not recommend it.
Nuria García Centenera
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies. In order to help you (and if you have not already done so) I ask you to send us an email to our email [email protected] so we can solve the problem as soon as possible . Cordially, Maialen
1
/5
★☆☆☆☆
I only received part of my order! After an email to explain, I was told that the rest of my order would be sent to me, but it's been more than 10 days and still nothing!
Marie Dechèvres
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Answer from Petit-Fernand
Hello Marie, thank you for contacting us. I'm sorry you had problems with your delivery. I have sent you an e-mail to check with you that everything has been resolved. I remain at your disposal and would be delighted to help you in the future if necessary. Best regards. Dorine
1
/5
★☆☆☆☆
I bought these plugs to replace my daughter's and my niece's which broke the first time they fell. It only took a day for my daughter's to break...again. This time it's the neck opening that's broken, and it's spinning in a vacuum. She's 2 and a half and apparently managed to break it. As a result, the neck is constantly open and the lid won't close if the neck isn't closed... In my opinion, this bottle is not suitable for children under 5.
Laëtitia
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Answer from Petit-Fernand
Hello Laetitia and thank you for your message. I'm sorry you've had problems with our gourd stoppers. I have sent you an e-mail so that I can offer you a satisfactory solution. I remain at your disposal for any further information you may require and wish you a good day. Sincerely, Dorine
1
/5
★☆☆☆☆
Lousy service. As the order has not arrived, I have requested a refund and they do not answer. I do not recommend buying here at all. There are other similar companies with better service.
Nuria García Centenera
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies. If you have sent us an email to make the refund, we will answer you as soon as possible ! Cordially, Maialen
1
/5
★☆☆☆☆
A fucking shit, we've been waiting for more than 20 days and have not arrived a simple stickers, manda co-jo-nes with these frenchies.
Adrián Ballesteros Macía
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies. In order to help you, please send us an email to our email [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
My order never arrived
Alba
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies. In order to help you, please send us an email to our email [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
I haven't received my order yet, I haven't heard back from you.
Invité
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies. We will reply shortly to your email to solve the problem. Cordially, Maialen
1
/5
★☆☆☆☆
Unfortunately, after almost 20 days, I still haven't received my order
Invité
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Answer from Petit-Fernand
Good morning, thank you for your feedback. I am sorry that you encountered delays in your shipment. So that we can help you, could you kindly write to us at : [email protected] . This will enable us to make all the necessary verifications and bring you a solution. Thank you in advance and have a good day! Dorine
1
/5
★☆☆☆☆
I still haven't received it!
Oli
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you didn't receive your order and we invite you to contact our customer service so we can look into it and help you. Here's the e-mail: [email protected] Thank you and have a wonderful day!
1
/5
★☆☆☆☆
Did not receive my parcel (in Spain).
Maite
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Answer from Petit-Fernand
Thank you for your order! We're sorry you didn't receive it. We send all orders after 48 hours and after that you have to count the postal delay between 2 - 6 working days, sometimes the post can take a little longer and it also happens that they lose shipments. In order to help you, please contact our customer service department by e-mail at: [email protected] Very nice day to you, Marylin.
1
/5
★☆☆☆☆
I received the labels but after 2 washes, they almost all came off, knowing that I had ordered a few hundred and despite having followed the instructions. I am therefore very disappointed, especially since I had spent time on it as you can imagine ...
Lepere Julie
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Answer from Petit-Fernand
Hello and thank you for ordering from C-MonEtiquette! We're sorry to hear that you're having trouble with your labels. This shouldn't happen and we recommend that you contact our customer service department, so that we can help you: [email protected] Thank you and have a nice day, cdt, Marylin
1
/5
★☆☆☆☆
After more than 20 days of ordering, I still haven't received anything! No parcel... this is taking far too long!
Invité
Translated review
Answer from Petit-Fernand
Hello! Thank you very much for your order! We're sorry you haven't received it yet and we invite you to contact our customer service to help you. Here's the e-mail: [email protected] Have a nice day!
1
/5
★☆☆☆☆
My order of january 07th nothing has arrived and it does not solve anything !!!!
Leto Europa-yang
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies. In order to help you, please send us an email to our email [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
On the first wash
Invité
Translated review
Answer from Petit-Fernand
Good morning, thank you for writing to us. Our labels should not come off in the first wash. Depending on the labels you choose, they are either affixed directly to the fabric or to the label, with an iron or without, or you may have received a defective batch. So in order to help you and make sure that you are fully satisfied with our labels, I invite you to send us photos of the labels that came off and/or the place where they were, so that we can propose a solution. Thank you! wishing you a good day! Dorine
1
/5
★☆☆☆☆
Parcel not arrived
Invité
Translated review
Answer from Petit-Fernand
Good morning, thank you for your message. So that we can figure out what happened, could you kindly contact our customer service department at [email protected] with your order number. With these details available to us, we will have a way to help you. Thank you in advance and have a great day! Dorine
1
/5
★☆☆☆☆
Placed order three weeks ago. still no labels arrived. i would say bad opinion!
Invité
Translated review
Answer from Petit-Fernand
Good morning, thank you for your message. It is not normal that we did not receive your order. Could you kindly email us at [email protected] please so that we can verify your address and find a satisfactory solution? I look forward to reading it so we can help you. Best regards and have a good day!Dorine
1
/5
★☆☆☆☆
I placed an order over a month ago and still have not received the stickers. I sent them an email to inform them that I had not received the order, and they replied that they would send me another pack of stickers free of charge, as the first one must have been lost in the post office. But I still haven't received anything. Yesterday I emailed them again to complain, and they haven't even replied.
Invité
Translated review
Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies. In order to be able to help you, please send us an email to our email [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
Hello, You send me a satisfaction questionnaire, but after ordering on December 06, 2020 (Christmas gift for my daughter...), I still haven't received ANYTHING! ?!!? That's quite something! I keep hoping I'll be able to give her this gift for Easter... What about it?
Cathy Castano
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Answer from Petit-Fernand
Thank you for your order, but we're sorry you haven't received it yet. We manufacture in 48 hours and then you have to take into account the postage time. You should therefore have already received your order and we invite you to contact us by e-mail at: [email protected] so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Order not received , very very disappointed!!!!
Invité
Translated review
Answer from Petit-Fernand
Thank you for your order, but we're sorry you haven't received it yet. We manufacture in 48 hours and then you have to take into account the postage time. You should therefore have already received your order and we invite you to contact us by e-mail at: [email protected] so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Beautiful labels and very well made!!! Only on clothes they don't last!!! My son came back from school and already from the undershirt was gone!!! Plus on the first wash only a few remained but several found it in the basket detached!!! Sorry but I was not satisfied!!!
Invité
Translated review
Answer from Petit-Fernand
Good morning!!! Thank you for your message! I'm sorry you were not fully satisfied with our labels 🙁 So that we can help you, could you kindly send us pictures of the labels and/or the place where they were attached please at : contact@petit-fernand. co.uk. That would allow me to look at where the problem might be coming from and give you a satisfactory answer quickly! Looking forward to your kind reply, I wish you a good day! Dorine
1
/5
★☆☆☆☆
The labels all come off!
Anne-flore S
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Answer from Petit-Fernand
Hello, Thank you very much for your order! We're sorry you're having trouble with your labels. This is not normal and we invite you to contact our customer service department so that we can help you: [email protected] Very nice day to you.
1
/5
★☆☆☆☆
Order sent since 7/01 but I still haven't received anything !!!!
Natacha Phebe
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Answer from Petit-Fernand
Thank you for your order, but we're sorry you haven't received it yet. We manufacture in 48 hours and then you have to take into account the postage time. You should therefore have already received your order and we invite you to contact us by e-mail at: [email protected] so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
I have ordered many times but have never been so disappointed. Goods were ordered in November and then delivered incompletely at the beginning of December. I have now been in contact with customer service for several weeks. What can I say, every time I get a different excuse..... First the shipment was lost, then the printing press broke, then it was supposed to have been produced again.... The suffering and the associated anger grows and grows. Neither money nor missing goods received and then after more than 2 months. I am so disappointed. In future I'd rather order from the competition.
Lisa W.
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Answer from Petit-Fernand
Hello Mrs. Wolf, thank you for your order and we regret that there were problems with the delivery. It is rare, but unfortunately sometimes happens that the worm is in it. However, this should remain an exceptional case. We do our best to satisfy our customers. We have just replied to you by e-mail and wish you a wonderful day! Stay healthy! Mfg, Marylin