/10
★★★★★
based on 126820 reviews published
★★★★★
based on 126820 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Does not really hold on clothes 1 wash and all is gone and I followed the advice 42euros in the wind pfff disgusted
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your order. We're sorry you're having a problem with your labels. This is not normal and we invite you to contact our customer service, so that we can help you: [email protected] Cdt, Marylin
1
/5
★☆☆☆☆
Order never received
Nicolas Matas
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your order. We're sorry you haven't received it yet. Could you please send us a message by email to our customer service, so that we can have a look and reply to you: [email protected] ! Thank you very much and have a lovely evening.
1
/5
★☆☆☆☆
A little disappointed after only one wash at 30 degrees the labels go...
Invité
Translated review
Answer from Petit-Fernand
Hello Madam and thank you for your order. We're sorry you had a problem with your labels. Did you follow the instructions correctly? Please contact our customer service by e-mail at [email protected], so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Still waiting for my product that was orded on the 6th of January, I emailed customer service and I'm told to give it till the 21st?? This is ridiculous
Erin W.
Answer from Petit-Fernand
Hello, thank you for ordering with Petit-Fernand UK! All orders are produced in 48 h, as they are personalized. Then you need to add the post delivery delay, between 2 -6 working days, sometimes the Post Service can take a bit longer. We invite you to contact our customer service again by e-mail to: [email protected] so we can check and help you. Have a lovely day! Your Petit-Fernand UK Team
1
/5
★☆☆☆☆
I ordered three bottles and only received one. No explanation from the site. Of course I contacted customer service by all means but no response. It's already been over two weeks and I've been charged the full amount of course!
Aurélie Caumartin
Translated review
Answer from Petit-Fernand
Thank you for your order! We are sorry that your order arrived incomplete and we have just replied to you by e-mail. Have a nice day! Best regards, Marylin
1
/5
★☆☆☆☆
Fatal...I'm still waiting to receive the order for more than a month...I contacted them but nothing ....
Invité
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message and please accept our sincere apologies. In order to be able to help you, please send us an email to our email [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
I never received what I ordered
Invité
Translated review
Answer from Petit-Fernand
Good morning and thank you for your message. It is not normal that your order ne arrived to you since 28/12. could you kindly send us an email to: [email protected] so that I can help you please? thank you very much! Have a great day! Dorine
1
/5
★☆☆☆☆
The order was supposed to arrive in a few days but after weeks I am still here waiting for it ??
Invité
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message! it is not normal that your order has not arrived since 28/12. Could you kindly email us at [email protected] so we can help you please? Thank you in advance. Have a great day! Dorine
1
/5
★☆☆☆☆
I never received my order, even though I paid 2 euros extra to have the tracking...I had to order my labels in a hurry on another site for my daughter's entry into the nursery. I had written this comment that I rectify because I received my order a few days ago with a month of delay it was a problem with the post office voila the labels are perfect.
Sabrina
Translated review
Answer from Petit-Fernand
Hello Madam! Thank you very much for your order! We're sorry you didn't receive your order. It can happen that the post office takes a little longer or loses qc. Please send us an e-mail to: [email protected], so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Unfortunately, on the personalized water bottle I ordered for my son, the name is not spelled correctly. After my initial contact I was told that the name was printed based on what I had entered when I placed the order. Confident that I had entered the name correctly I check the email of the order, download the photo and, as proof of my assertion, attach it to the new email I send, certain of a response in which, unable to deny the evidence, I would be offered a solution since, I repeat, it was clear that the error was not mine but that of petit fernand who had mistakenly printed the name. Again I am answered that orders are not changed by them, ignoring the evidence of my correct order demonstrated by the photo. Conversely, I have not received any evidence to show that the error was my fault. Too bad, the products are good, I had in the past ordered several labels for my children and always had a good time. I expected from a serious company that they would at least acknowledge the error as I demonstrated
Maria B.
Translated review
Answer from Petit-Fernand
Dear Maria Bruna, Thank you for contacting us. I am sorry you did not receive the water bottle as well as you wished. Could you kindly contact us again by email at [email protected] so that we can help you? Thank you in advance! kind regards. Petit-Fernand customer service
1
/5
★☆☆☆☆
Unfortunately the labels still have not arrived to me after 15 days ( and shipping from France with priority there is no traceability ) it is useless to advertise print in 48 hours if then no goods arrive. Too bad xchè the product looked nice and nice customizations
Ic
Translated review
Answer from Petit-Fernand
Good morning, I am sorry you did not receive your labels. This is not normal. Could you kindly email me at : [email protected] so I can help you? Thank you very much! Have a great day! Dorine
1
/5
★☆☆☆☆
I have been waiting for a month for my order and it has not arrived yet, I needed it to customize a job, disappointing.
Paqui Rodríguez Quesada
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message and please accept our sincere apologies. In order to be able to help you, please send us an email to our email [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
I have not received the labels and it is January 12.... Either send them urgently or please refund the amount paid. Thank you very much
Invité
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message and please accept our sincere apologies. In order to be able to help you, please send us an email to our email address [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
Hello, I'm very disappointed because they didn't take into account a well-described order change, yet either they don't read their emails to the end or they read them after production. I am very disappointed by this company. Sincerely
Stt. Pleinsoleil
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We are sorry that there was a problem with your order and we invite you to contact our customer service, so that we can find a solution. mailto: [email protected]
1
/5
★☆☆☆☆
Very nice label but after a week they come off!
Marie Helene Couvé
Translated review
Answer from Petit-Fernand
Hello! Thank you for ordering from C-MonEtiquette! We are very sorry that you had a problem with your labels and we invite you to contact us by email at: [email protected], so that we can help you, as this should not happen. Your C-MonEtiquette team!
1
/5
★☆☆☆☆
I never received the order
Vincenzo M.
Translated review
Answer from Petit-Fernand
Dear Vincenzo. Thank you for your message. It is not normal that I did not receive your order. Could you kindly send us a message on [email protected] so that I can help you? Thank you very much! Dorine
1
/5
★☆☆☆☆
Wrong. The package never arrived...it was a gift for Christmas....
Invité
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message and please accept our sincere apologies. In order to be able to help you, please send us an email to our email [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
I still haven't received my order... Even though it said on the website that deliveries were fast!
Camille
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you still haven't received it and we invite you to contact our customer service department, so we can help you: [email protected] ! Thank you and have a nice day! Your C-MonEtiquette Team
1
/5
★☆☆☆☆
It's been 3 weeks and I haven't received anything.
Invité
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message and please accept our apologies. I invite you to send us an email to [email protected] in order to solve the problem as soon as possible. Cordially, Maialen
1
/5
★☆☆☆☆
I never received my ordered products! I am waiting for answers and I don't have any! I am very disappointed with the service!
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message and please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Peels off at first wash, does not hold.
Invité
Translated review
Answer from Petit-Fernand
Thank you for your message. Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
They have not arrived yet. I have been waiting 3 weeks for them. They have not arrived on time
Invité
Translated review
Answer from Petit-Fernand
Good morning, Thank you very much for your message and I apologize for the delay of the order. I invite you to send us an email to [email protected] so we can solve the problem as soon as possible. Cordially, Maialen
1
/5
★☆☆☆☆
I still haven't received my order since mid-December, it was for my daughter's incorporation to the kindergarten and I've seen nothing.
Lidia Contreras Pedroche
Translated review
Answer from Petit-Fernand
Good morning, Thank you very much for your message and I apologize for the delay of the order. I invite you to send us an email to [email protected] so we can solve the problem as soon as possible. Cordially, Maialen
1
/5
★☆☆☆☆
I'll never buy again! None of the tags stuck, even though I took the time to do it right. I didn't even have to put them in the washing machine - just wearing the garment took them off. I had to glue them back on one by one with textile glue!
Caroline Rollier
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for your order, but we're sorry you're having problems with your labels. This is not normal and we invite you to contact us by e-mail at: [email protected], so that we can help you! Sincerely, Marylin
1
/5
★☆☆☆☆
Labels don't stick properly
Invité
Translated review
Answer from Petit-Fernand
Hello and thank you for your order! We're sorry you're having a problem with your labels and invite you to contact our customer service department, so that we can help you find a solution: [email protected]
1
/5
★☆☆☆☆
I still have not received my order for more than 15 days knowing that the site announced 48H delivery time!
Angélina
Translated review
Answer from Petit-Fernand
Hello Madam and thank you for your order! We're sorry you haven't received it yet and we invite you to contact our customer service, so we can look into it for you. Here's the e-mail: [email protected]
1
/5
★☆☆☆☆
My labels don't stick. I really don't recommend it.
Chopin Marion
Translated review
Answer from Petit-Fernand
Hello Madam and thank you for your order! We're sorry you're having a problem with your labels. This should not happen and we invite you to contact our customer service to find a solution by email at: [email protected] Very happy new year 2021 to you!
1
/5
★☆☆☆☆
I never received my order even though my account was debited.
Invité
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry that you didn't receive your order. We've just sent you an email to solve the problem and we apologize! A very happy new year to you! Sincerely, Marylin
1
/5
★☆☆☆☆
I never received anything I ordered. Never again
Invité
Translated review
Answer from Petit-Fernand
Good morning, I am sorry I did not receive your order. Could you kindly email me at : [email protected] with your order number so that I can help you and see what happened with the post office? Thank you. Have a good day. Dorine
1
/5
★☆☆☆☆
Disappointed because an item was not sent. I had no communication, so I called customer service. I was told that you had a problem with the fabric printing and that the item would be sent the same day. That was on 22/12. Today is 2/01...and I still haven't received anything. Has the item been sent?
Gaelle Fernandez
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry, however, that there was a problem with the delivery and that you received an incomplete order. We have now taken the necessary steps and you will receive an e-mail. We apologize for any inconvenience!