Reviews Petit-Fernand

1st order perfect! Satisfied with the pdts and delivery time. However, for the 2nd order ... strange: ---First I was contacted by email to confirm the delivery address ... Longer delivery time And 2 items were missing from my order, so I contacted customer service again, who told me they'd been sent separately and 1 week later... still nothing... so I waited (although I'd received everything in the same parcel for the 1st order...) So in the end I was disappointed for the time being, as I needed the bags urgently...!

My order has not arrived, no one answers my messages or calls.

I did not receive anything

Delivery time 2 to 10 working days. 25 days after placing the order I am still waiting. No information from you. I will never buy from you again, let alone recommend you. Thank you.

I placed the order on September 18 and to date I have not received anything despite having paid in advance.

Order not received sent to my old address.

I still haven't received my order and it's been almost a month. They answer you with an automatic reply and after much insistence. From what I read this is a common practice. Many of the orders do not arrive and then you have to waste a thousand hours to claim it. They should consider changing their shipping method if they have so many problems and stop treating customers like this.

The product takes a long time to arrive. I would put a little more days....

I still haven't received my order even after a reminder.

I had ordered the Petit-Fernand labels before, but this time I was really disappointed. They took 15 days to arrive and not because of the postal service, but by monitoring the site I saw that they went into production long after the famous 2 days that they advertise so much. Moreover, the first labels are already peeling off after only a few washes

The same day of the order I registered an incident. Almost 4 days later I get a reply saying that nothing can be done because the order is already printed. What is the point of registering an incident, if they are handled late and badly?

It's been 15 days and I still haven't received my order

If I could have, I would not have given even one star. Order NEVER arrived, I contacted the company several times confirming my address and got no response. I asked for a refund of my money or a new shipment but no response for that either. I'm sorry I lost my money and relied on this company.

I have not received my order, but have already paid!!!

I do not like it at all because the order has not arrived and I am desperate for a month waiting and no response. Thank you I am very dissatisfied.

Order placed on September 9 to date has not yet arrived

They are fine, although I expected them to be bigger and better.

I have been waiting for an order since September 16 and I have not received it yet.

On September 12 they sent me a message that my order was on its way and all via we have not received it (October 1).

I never received my order despite my email saying the address was wrong!

It has been more than fifteen days since I ordered the labels and I have not received the order, it said 3-10 days and not even an email informing me that they will be delayed.

Order placed on 12/09/2018 and it is now 01/10/2019 and still nothing received.

Since September 11, I still haven't received anything

I never received my order and was never contacted. I went to a competitor.

I order regularly, but I didn't receive anything this time.

It is a scam. They charge you and don't send you the stickers... they don't give you your money back either !

I have been waiting for my order for 1 month. The customer service phone does not answer. And the emails are answered late and with an automatic message. I am disappointed.

I am not satisfied because I did not receive my order! And I paid the extra 1 euro for postage, because my parcel was not stamped and that's why it's missing or really late!

I still have not received my order and I placed it at the beginning of September. I have complained and I still haven't received it. I have already written an email to the company but I still haven't received the product.

I placed an order on September 7 and 23 days later it has still not arrived.

Really deceptive marketing, and poor customer service. I ordered specially for a school camp with one week to go. I chose Petit Fernaud because their instagram advert all hinged on "dispatched within 48 hours" and given that it was a .co.uk website I assumed that everything would be fine. HOWEVER it appears it is a French company and only after dispatch do you get a mail that says it can take a further 2 weeks for delivery. So eventually my labels arrived the day AFTER my son got back from camp. They are thus completely useless to me, but I get no response to emails to customer service about a refund.

Very nice graphics, but unfortunately at the first wash the labels came off.

I have not received my order

Labels never received. Customer service unreachable.

Previously I bought e and perfect! But this time a disaster, you pass the iron and the label does not stick very well, and when it sticks in the washing machine peels off. It has not happened to me before. It looks like another quality. I had to put the child's name in pen. ??

I placed my order on September 10 and as of September 30 I have not heard from them.

I haven't received anything, I don't know what opinion you want me to give.

I never received the order

I ordered the fabric labels, and they sent me stickers. Not worth buying here, for what they sent me, I write the name in pen on the clothing label.

I have not received my order. I have bought more times with you and I have not received a reply as to where my order may be. I hope you send it to me as soon as possible Thank you.