/10
★★★★★
based on 125953 reviews published
★★★★★
based on 125953 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, the problem is that their customer service doesn't communicate with the production department! In fact, when an order is modified, they don't take it into account !!!! Lack of professionalism and customer care, they should question themselves but I think this is not the spirit of the company, they must make numbers anyway!!!! I won't praise them...
Stt. Pleinsoleil
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! The quality of our customer service is very important to us, as is the quality of our products. We're sorry you had a problem. We always do our utmost to satisfy our customers. We invite you to contact our customer service team again, to find a solution and see what happened. Happy holidays to you! Sincerely, Marylin
1
/5
★☆☆☆☆
I've never seen such poor service. Order placed in August 2020 and here we are in December, never received anything, automatic reply asking for my address... And still nothing. Promise a refund, still nothing either, it's shameful, it's theft, it's scandalous.
Kathy Moerenhout
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you didn't receive your order and would like to ask you to contact us again by e-mail, so that we can find a solution for you: [email protected]
1
/5
★☆☆☆☆
If I could, I would put 0 stars. My order was placed on December 6 and I still haven't received anything ...
Invité
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you haven't received it yet. It's possible that the post office takes a little longer or loses some shipments before the holiday season. We have sent you an e-mail today with a solution. Happy holidays to you! Sincerely, Marylin
1
/5
★☆☆☆☆
First time I ordered the products they were great. However last order were very poor quality - the stick on clothing labels came off after 1 or 2 washes and the iron on labels didn't attach to the fabric, despite following the instructions exactly. Didn't have any issues with the first order. Such a shame as nice designs. But won't be ordering any items again
Ann S.
Translated review
Answer from Petit-Fernand
Dear Ann, Thank you for your message. We are so sorry that you are experiencing problems with your labels. It is not normal for them to come off. So that we can porter you help, could you kindly send us photos of the labels that came off or the spot where you had attached them? The address to send them to is [email protected] . I ask that you also add the order no. or the email address used to do so. Thank you very much, Dorine
1
/5
★☆☆☆☆
I still haven't got my order regret making one
Invité
Answer from Petit-Fernand
Hello, thank you for ordering with Petit-Fernand UK! We are sorry, you did not receive your goods yet, sometimes it can happen that the post service is very slow or looses things, especially at the moment with the Coronasituation, but we invite you to contact our customer service by e-mail to: [email protected] in order to help you. Kindly, Marylin
1
/5
★☆☆☆☆
Never received despite several reminders. It was a gift 🙁
Severine
Translated review
Answer from Petit-Fernand
Hello Madam! Thank you for ordering from C-MonEtiquette! We're sorry that there was a delivery problem with your order and invite you to contact our customer service department, so that we can help you: [email protected] Cdt, Marylin
1
/5
★☆☆☆☆
Misspelling of name
Invité
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We are sorry that you are not happy with your order and we invite you to contact our customer service by email at: [email protected] ! Have a nice day!
1
/5
★☆☆☆☆
Order still not received
Invité
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you haven't yet received your order and we invite you to contact our customer service department, so that we can help you: [email protected] Cdt, Marylin
1
/5
★☆☆☆☆
If you follow all the instructions for applying iron-on labels ... They come off completely in the first wash. Fortunately, I didn't use many ... I wanted to test them before making my daughter's entire wardrobe... That's money down the drain for me!
Justine Guengard
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you're having trouble with your labels. This is not normal and should not happen. We invite you to contact our customer service, so that we can help you: [email protected] Cdt, Marylin
1
/5
★☆☆☆☆
I have not received a delivery and it has now been 23 days.
Invité
Translated review
Answer from Petit-Fernand
How do you do? Thank you for your order at Esistmeins.de! We are sorry that you have not yet received your order. Sometimes it can happen that the mail is delayed or even lost, especially before Christmas, but we invite you to contact our customer service so that we can help you: [email protected] We wish you a Happy New Year!
1
/5
★☆☆☆☆
The parcel although the concierge was open ( probably the time marked on the stock sheet is not even correct) went into storage and I will have to go to retrieve it, now in January. strange thing that doesn't make sense to me since I paid for a shipment and it seems strange to me that no other delivery attempts are made as it is always expected. So it would be very nice to open your package since I have been a customer of yours for years and love your products. I am very sorry for the inconvenience.
Federica B.
Translated review
Answer from Petit-Fernand
Dear Federica, Thank you for your comment. I am sorry that the postal service put your package in storage and that you have not yet had the pleasure of opening our products! There must surely have been a mix-up with the postal service, and we are very sorry for you. We hope you will be able to pick up your products as soon as possible. Sincerely, Dorine
1
/5
★☆☆☆☆
The parcel and goods have not yet arrived. I have paid but have not received any goods.
Invité
Translated review
Answer from Petit-Fernand
How do you do? Thank you for your order at Esistmeins.de, but we regret that you have not yet received your goods. We invite you to contact our customer service by e-mail at: [email protected] so that we can help you. Mfg, Marylin
1
/5
★☆☆☆☆
To date, after 2 weeks I have still not received the products I ordered as Christmas gifts. I was forced to buy 4 more gifts from a different supplier close to the holidays. Very bad service. I hope that at least the customer service of perit Fernand gives worthy of the name.
Alessandra
Translated review
Answer from Petit-Fernand
Dear Alessandra, Thank you for contacting us. We are very sorry that your order did not arrive in time for Christmas. Indeed, we have noticed that the Christmas season can sometimes cause delays in delivery. Could you kindly re-contact us by email at : petit-fernand.it so that we can porterle propose solutions? Looking forward to your kind reply, thank you, Best Regards, Dorine
1
/5
★☆☆☆☆
I have placed several orders in the past and have been very happy with them. However, I'm very disappointed with this order: the labels don't stick! Even if you leave the iron on longer ... What a shame!
Invité
Translated review
Answer from Petit-Fernand
Hello and thank you for your order! We're sorry you're having a problem with your labels and would like to invite you to contact our customer service for assistance by e-mail at: [email protected]! Thank you very much! Sincerely, Marylin
1
/5
★☆☆☆☆
Goods were ordered on 5.12.2020 and have still not arrived here today, 21.12.2020. Despite several notifications that I would like my money back, no chargeback has yet been made.
Annett M.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order, but we regret that you have not yet received it. We invite you to contact our customer service again so that we can check what happened and offer you a solution. Yours sincerely, Marylin
1
/5
★☆☆☆☆
I did not receive my order
Diana
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your order! We are sorry that you have not yet received it and invite you to contact our customer service for assistance by email at: [email protected] Kind regards, Marylin
1
/5
★☆☆☆☆
This year, the order was placed on September 2 (with a promise of 48-hour delivery as a reminder, hence my choice) and collected on September 20. Not 1 word not 1 gesture. Otherwise top products as usual but the considerable delay spoiled everything.
Luthna Plocus
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your order. We are sorry that the delivery time for your order was a bit long. We manufacture within 48 hours (as indicated on our website) and after that it takes 2 - 6 working days. This depends on the post office and is beyond our control. Nevertheless, we are pleased that you have received your goods, but we invite you to contact our customer service by e-mail at: [email protected] Cdt, Marylin
1
/5
★☆☆☆☆
We have not received any product
Ehling
Translated review
Answer from Petit-Fernand
How do you do? Thank you for your order at Esistmeins.de! We regret that you have not yet received your goods and have just sent you an e-mail and are waiting for your feedback so that we can find a solution for you. Mfg, Marylin
1
/5
★☆☆☆☆
I have not yet received any goods
Vagi
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not yet received your goods and have just sent you an e-mail about this and are waiting to hear back from you so that we can find a solution. Thank you very much and have a nice day! Mfg, Marylin
1
/5
★☆☆☆☆
I have not received my order
Laura Morales
Translated review
Answer from Petit-Fernand
Good afternoon Laura, I am sorry to hear that you have been waiting for your order. Our orders are manufactured within 48 hours and shipping can take 2-10 business days. As I told you by phone and email, there was a problem with Correos, we will reship your order. Best regards, Caterina
1
/5
★☆☆☆☆
Order never received
Quim
Translated review
Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you haven't received it yet. We've just sent you an e-mail to try and find a solution. Sincerely, Marylin
1
/5
★☆☆☆☆
Order has not arrived
Jesus Pons
Translated review
Answer from Petit-Fernand
Good afternoon, I am sorry to hear that you have been waiting for your order. Our orders are manufactured within 48 hours and shipping can take 2-10 business days. If you have already passed this deadline, I invite you to contact us at [email protected] to find a solution. Best regards, Caterina
1
/5
★☆☆☆☆
After washing, the labels are gone
Invité
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I am very sorry to hear that you are experiencing difficulties with your labels. I have just contacted you by e-mail to solve the problem. If you can't find an e-mail, please check your spam folder. Best regards, Caterina
1
/5
★☆☆☆☆
As soon as they were put in the washing machine they all came off.
Invité
Translated review
Answer from Petit-Fernand
Dear Customer, Thank you for your comment. We are sorry to hear that you had problems with your labels, it is not normal for the labels to come off; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] . Thank you very much Caterina
1
/5
★☆☆☆☆
Fatal of course I will never buy again, it seemed reliable and had good reviews, but of course I have come and the first wash removes the stickers and become shattered really do not buy it again, tremendous bunch of scammers.
Invité
Translated review
Answer from Petit-Fernand
Dear customer Thank you for your message. I am sorry to hear about your labels peeling off. It is not normal. I invite you to contact us at [email protected] to provide you with a solution. Good afternoon, Caterina.
1
/5
★☆☆☆☆
Labels do not stay on after washing
Molinero Stephanie
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that you have a problem with your labels. This is not normal and we invite you to contact our customer service to help you by email at [email protected] Have a nice day! Yours, Marylin
1
/5
★☆☆☆☆
Since November 18, the date of my order, I have not received my package, no news, and I no longer have access to my account!!!! An order of over 100 euros!
Joëlle Debontridder
Translated review
Answer from Petit-Fernand
Hello Joëlle, We are very sorry that you have not yet received your order and we invite you to contact our customer service by e-mail at: [email protected], so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Very disappointing, it comes off in the washing machine, you can find it all over the drum, and I even damaged one of my son's jackets because two of them were stuck to the imitation and so it tore, frankly I don't recommend it.
Pre Amelie
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I am very sorry to hear that you are experiencing difficulties with your labels. So that I can help you, please contact our customer service department by e-mail at: [email protected] Sincerely, Marylin
1
/5
★☆☆☆☆
Very pretty but doesn't hold after 1st wash, peels off. Can't be used despite 2nd ironing.
Invité
Translated review
Answer from Petit-Fernand
Hello Sofia, Thank you for your order. We are sorry that you have a problem with your labels. It is not normal for them to come off. The quality of our products is very important to us, as is our customer service, so please send us photos of the labels coming off or, failing that, photos of where the labels were applied to the address: [email protected] , we'll find a solution. Thank you very much! Best regards Caterina
1
/5
★☆☆☆☆
I never received my order.
Invité
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there were delivery problems with your order. We use the "priority service" postal service and unfortunately it sometimes happens that something gets lost. We regret the incident, but unfortunately we have no influence on it. We have refunded you the amount. Mfg, Marylin