/10
★★★★★
based on 136035 reviews published
★★★★★
based on 136035 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Still haven't received the labels
Geraldine Vanseer
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Answer from Petit-Fernand
Hello Géraldine, Thank you for your order and I'm sorry to read that there is a problem with your delivery. Our customer service will contact you shortly to give you more information and find a solution. Have a nice day, Alexandra
1
/5
★☆☆☆☆
After 15 days and a reminder to find out where the shipment is, I still have not received my order. I wrote to get an update and have not received a reply. I had read good reviews about your service, but I cannot say I am satisfied. I hope to receive the order
Jasmine C.
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Answer from Petit-Fernand
Dear Jasmine, We are sorry if your order has been delayed. Once the order is shipped, the Postal Service handles it, and delays may occur due to the health situation. Please email us at [email protected] to learn the status of your order. I wish you a good day. Roberto
1
/5
★☆☆☆☆
I have not received my order after more than 20 days, you answer me when you want and I have not received my labels.
Invité
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Answer from Petit-Fernand
Dear customer, I am sorry that you have not received your order yet. Customer service will contact you very soon to see what happened. I wish you a good day. Maria Montserrat.
1
/5
★☆☆☆☆
Very disappointing. I have not received my order (done more than 20 days ago). It is not possible to get information about the status , phone contact service does not work and nobody answers an email...
Inna
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Answer from Petit-Fernand
Dear Inna, We are sorry to hear that you have not yet received your order. Our customer service will contact you very soon to find a solution. Best regards, Maria.
1
/5
★☆☆☆☆
I still haven't received my order after more than 15 days... My daughter went back to nursery without her labels.
Marion
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Answer from Petit-Fernand
Hello Marion, We're sorry for the inconvenience. The delivery time seems to be unusually long. Our customer service will contact you shortly to give you more information and find a solution. Have a nice day, Alexandra
1
/5
★☆☆☆☆
MY ORDER HAS NOT ARRIVED! THE TELEPHONE NUMBER INDICATED THERE HAS AN ANSWERING MACHINE THAT INFORMS YOU THAT THEY ARE NO LONGER ANSWERING THE PHONE. I WROTE AN EMAIL TO THAT DEPARTMENT, WHICH TOLD ME THAT IT WAS ON ITS WAY. I HAVE BEEN WAITING FOR A LONG TIME, THE ADDRESS IS CORRECT, SO NO ONE GIVING ME AN EXPLANATION OF WHERE MY ORDER IS IS NOT NORMAL AT ALL. I ASK THAT SOMEONE PLEASE CONTACT ME IF YOU READ ME. THANK YOU.
Yvonne Roldan
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Answer from Petit-Fernand
Hello Yvonne, Thank you for your message. I am sorry that you have not yet received your order. I invite you to write to us at [email protected] to propose a solution. Have a nice day, Maria.
1
/5
★☆☆☆☆
I still don't have my order where it is because I paid for it thank you
Invité
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Answer from Petit-Fernand
Our customer service will contact you shortly to give you more information and find a solution. Have a nice day, Marine
1
/5
★☆☆☆☆
The first time the order arrived on time, then very long time, hoping the latter will arrive and not be lost
Mariarosaria B.
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Answer from Petit-Fernand
Dear MariaRosaria, Thank you for your message: I am sorry you did not receive our order. So I have just emailed you so that I can be of assistance in receiving your order. While waiting for your feedback, I remain available and will be very happy to help you. I wish you a very good day! Dorine
1
/5
★☆☆☆☆
I followed the instructions as written on the sheet and on the first wash they came off...better haberdashery ones last longer and cost less(as far as the fabric is concerned)
Invité
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Answer from Petit-Fernand
Dear Lavinia, Thank you for your comment: I am sorry that your labels did not stick. I confirm that this is not normal. So let me email you right away so that we can help you solve it: Our customers' satisfaction is crucial for us, you will see that we will find a solution 🙂 A cordial greeting and a good day! Dorine
1
/5
★☆☆☆☆
I purchased a nursery kit to mark my daughter's clothes and terrible!!!!! They have not even held up to 1 wash. I meticulously followed all the directions, I have washed cold and without spinning and more than half of them are completely lifted. I expected more from them! I doubt very much that I will buy them again the truth!
Alicia Arias Samaniego
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Answer from Petit-Fernand
Hi Alicia, Thank you for your message. I am sorry that your labels have come unstuck, it is not normal. I invite you to write to us at [email protected] to send to our quality service and propose you a solution. Have a nice day, Maria.
1
/5
★☆☆☆☆
The stickers have a tiny font and cannot be read.
Jimena Aguirre
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Answer from Petit-Fernand
Hi Jimena, Thank you for your message. I am sorry that you are not satisfied with your order. I invite you to send pictures of the labels to [email protected] to send to our quality service and propose you a solution. Have a nice day, Maria.
1
/5
★☆☆☆☆
I have not received it yet! Since February 12th!
Invité
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Answer from Petit-Fernand
Dear customer, I am sorry that you have not received your order yet. I have checked in the system and another order will be sent to you free of charge, since you did not receive the previous one. We are sorry for the inconvenience. Have a nice day, Maria.
1
/5
★☆☆☆☆
I never received the order
Invité
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Answer from Petit-Fernand
Dear Danielle, Thank you for your message. I am sorry that our second shipment did not arrive either. In order to help you in receiving your order, I have just sent you an email so that we can have the necessary information to be able to prove. You will see that we will find a solution as the satisfaction of our customers is a very important value for us. Looking forward to your kind feedback, I wish you a very good day! Dorine
1
/5
★☆☆☆☆
I ordered thermo adhesive labels on February 15 and unfortunately to date have not received it. As stated on the site, label shipments are not trackable so it is not possible to tell where/what the shipment is
Miky
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Answer from Petit-Fernand
Good morning Michela. Thank you for your comment. I am very sorry that you did not receive your labels. Our mailings are all done by priority mail, it takes 2 to 6 business days for them to arrive, but sometimes depending on the pace from the post office, it can take up to 10 business days. In order to help you, I have emailed you to offer my help regarding your shipment. While waiting for your kind reply, I wish you a good day! Dorine
1
/5
★☆☆☆☆
Order placed Feb. 12, still have not received it today March 03
Stefania D.
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Answer from Petit-Fernand
Dear Stefania, Thank you for your message. I am so sorry that you have not received your order yet. I confirm that I have just sent you an email to verify the data with you and help you with your shipment. While waiting for your kind reply, I will be happy to help you solve it. Best regards and have a great day! Dorine
1
/5
★☆☆☆☆
The labels I bought are really nice, but even though I applied them strictly following the instructions provided, they keep coming off. On some fabrics then they don't stick at all. I am disappointed and sorry because the idea was nice. On-time shipping and delivery. As a gift I received some very pretty stickers.
Francesca
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Answer from Petit-Fernand
Dear Franscesca, Thank you for your message. I am sorry you encountered difficulties with our labels. It is very rare but maybe you received a defective batch. Since our customers' satisfaction is a very important value for us, I have sent you an email so that we can help you solve it. I hope I have been helpful and wish you a wonderful day! Dorine
1
/5
★☆☆☆☆
My order is gone
Angelica
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Answer from Petit-Fernand
Dear Angelica, Thank you for your message. By "gone" do you mean not received? If so I am sorry you have not received it yet. You will see that I have sent you an email so that I can help you with the reception of your order. I remain available and wish you a wonderful day! Dorine
1
/5
★☆☆☆☆
Hello, so far I have always been very satisfied with the stickers. Unfortunately not with the last order. Some of the stickers do not adhere properly to the clothing. Despite the waiting times of 24 hours Yours sincerely, Issbel Ehnert
Invité
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Answer from Petit-Fernand
Hello Mrs. Ehnert and thank you for your order at Esistmeins.de! We are sorry that you have a problem with your labels and have just sent you an e-mail to find a solution. Thank you for your reply. Mfg, Marylin from the Esistmeins.de team
1
/5
★☆☆☆☆
The truth is that I am very upset...the labels do not help me at all. I have stuck them as it says in the instructions and I have washed them after 48 hours and they have all peeled off, without exception. So I've thrown my money away and I'm still as I was, unable to put the names on my son's clothes.
Sara
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies, it is not normal for the labels to come off, it must be a defective batch. In order to help you, please send us an email to our email [email protected] with some pictures of the product in question . Cordially, Maialen
1
/5
★☆☆☆☆
I'm very disappointed by the quality of the stoppers. Your products are quite expensive, and this is the third bottle stopper I've bought in less than 18 months. This one lasted 3 days. Received on Monday, broken on Thursday by my 5 year old son who was opening it!
Invité
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Answer from Petit-Fernand
Hello, Thank you for taking the time to leave your review. The caps on our water bottles are not supposed to break after a few days of use. Our customer service will contact you shortly to find a solution. Have a nice day. Marine
1
/5
★☆☆☆☆
Hello this last supply is very bad. All labels are peeling off after one wash ( cold wash). The previous supplies ( bought 4 years ago) were much better and still hold up to washing. I don't know what has happened to the quality of the product this time. I look forward to hearing from you. Regards Alessandra
Invité
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies, it is not normal for the labels to come off, it must be a defective batch. In order to be able to help you, please send us an email to our email [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
Still haven't received my order, very disappointed.
Invité
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Answer from Petit-Fernand
Hello, We are sorry for the inconvenience you encountered with the delivery of your order. See you soon. Marine
1
/5
★☆☆☆☆
Great designs, unfortunately incredibly poor quality. The stickers come off after 1 wash or not even, and so far ALL have come off. I have already ordered from others, only here is the case.
Maria B.
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Answer from Petit-Fernand
Hello Maria, thank you for your order at Esistmeins.de, but we regret that you are having a problem with your labels. This is not normal. The quality of our products is very important to us, as well as our customer service. We invite you to send us an e-mail to: [email protected] so that we can help you. Regards, Marylin
1
/5
★☆☆☆☆
I still haven't received my labels for more than a month
Mamen
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Answer from Petit-Fernand
Good morning, I ask you to accept our sincere apologies, it is not normal that you have not arrived even taking into account the dates, Correos has had to misplace your order. In order to be able to help you, please send us an email to our email [email protected]. Cordially, Maialen
1
/5
★☆☆☆☆
Several times that I buy labels always the same problem in the wash they come off.
Accaries
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Answer from Petit-Fernand
Hello and thank you for your order at C-MonEtiquette! Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. So that I can help you, would it be possible for you to send me photos of the labels coming off or, failing that, photos of where they were applied? We've just sent you an e-mail on the subject and are waiting for your reply so that we can come up with a solution. Have a nice day, Marylin.
1
/5
★☆☆☆☆
The labels come off after washing, but I followed your instructions.
Mlle Moedine Saeb Laurence
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Answer from Petit-Fernand
Thank you for your order! We're sorry you're having trouble with your labels. This is not normal and we have just sent you an e-mail about it. Thank you for your reply. Have a nice evening, Marylin
1
/5
★☆☆☆☆
I never received the labels
Invité
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Answer from Petit-Fernand
Hello and thank you for ordering from C-MonEtiquette! We're sorry you haven't received it yet. It can indeed happen, even if it's rare, that shipments get lost. We've just sent you an e-mail to solve the problem and are waiting for your reply. Thank you and have a lovely day, Marylin from C-MonEtiquette.
1
/5
★☆☆☆☆
Hello I did not receive the labels I had already bought last year more than 30 I received the it was a free offer to discover other labels my cousin received but not me
Invité
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Answer from Petit-Fernand
Thank you very much for ordering from C-MonEtiquette! We're sorry you haven't received it yet. It can happen that shipments get lost, but we've just sent you an e-mail to solve the problem. Waiting for your reply to our e-mail, we wish you a very nice day, Marylin from C-MonEtiquette!
1
/5
★☆☆☆☆
Followed instructions for ironing on the labels. All adhered well until they were washed were 8/10 tags came off after 1 wash. Waste of money.
Invité
Answer from Petit-Fernand
Hello and thank you very much for your order, we are sorry that you have a problem with your labels. This is not normal and we invite you to contact our customer service for assistance: [email protected] Thank you very much! Kindly, Marylin
1
/5
★☆☆☆☆
Quite expensive for a few labels... I wouldn't recommend it.
Invité
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Answer from Petit-Fernand
Hello Madam, We are sorry that our prices do not suit you. Prices are based on the quality of our products, so if we want to offer the best product and service to our customers, the prices will be proportional. Best regards, Maialen