/10
★★★★★
based on 126691 reviews published
★★★★★
based on 126691 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery and order ok, even if the stopper ordered was no longer available and had to be changed. On the other hand, we ordered water bottles and the name disappeared less than a week later, without having rubbed them or put them in the dishwasher. mediocre quality.
Roxane Beugger
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're disappointed with the quality of your water bottles. It is unacceptable for the name to fade so quickly, especially without being scrubbed or put in the dishwasher. We fully understand your frustration and would like to resolve this issue. We will contact you directly to discuss the situation in detail and find a solution that works for you. Thank you for sharing your experience with us, and we apologize for the inconvenience.
1
/5
★☆☆☆☆
After three years of ordering from you without any problems, this year it's a disaster. I've had three orders: one with badly cut labels and two that got lost. The parcels are not tracked, so I have to wait to send them back. When I receive it, it's not the right design and I'm still waiting for one for an order placed on August 20. Back to school was a week ago and I had to order elsewhere. Very nice customer service but they can't do anything and won't even refund my order. I am very very disappointed and will not be ordering again.
Gaelle Lastere
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Answer from Petit-Fernand
Hello, We understand that you have finally received your order. We sincerely hope that, despite the delivery problems encountered, you are satisfied with the products you have received. The C-MonEtiquette team
1
/5
★☆☆☆☆
1st week of school, 1st washings and all the iron-on clothing labels are gone. I don't recommend it at all.
Act
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've had problems with our iron-on labels. We don't understand why the labels came off after only a week's use. Your satisfaction is very important to us, and we would like to solve this problem. We invite you to contact us directly so that we can examine the situation in more detail and find an appropriate solution The C-MonEtiquette team
1
/5
★☆☆☆☆
I ordered labels on August 23rd for my child's return to CP. Guaranteed delivery before the start of the school year (supposedly...) to be sure of receiving them on time, we even opted for accelerated delivery. Result: labels arrived 4 days after school started! I had to rush off to find another way of labeling all her things, because it was compulsory. And last year, same problem! My order was lost and therefore also received late. HONEST!
Claire
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have experienced problems with the delivery of your labels. We understand how stressful this must have been, especially with the start of an important new school year. We would like to apologize for the delay in delivery, despite the choice of expedited delivery. We have taken note of your comments and will work to prevent this kind of situation from recurring in the future.
1
/5
★☆☆☆☆
Always used Petit-fernand for my name labels. Unfortunately this time, the quality was poor. Very pixelated the name isn't a clear print. I did request a refund or a re-print. They offered a re-print but it arrived the same poor quality.
Holly
Answer from Petit-Fernand
Hello Holly, We're sorry your renewal order was unsatisfactory. As we got no response from you after sending you new labels, we assumed everything went well. Could you contact our customer support so that we can help you? Have a wonderful day!
1
/5
★☆☆☆☆
I made a first order which never arrived. Lost by Chronopost. I had to contact the c mon étiquette service. I was then offered a new order which also never arrived. This time it wasn't Chronopost but c mon étiquette who never sent my new order. After 20 days of waiting for all this, I found myself without an order and without the labels before my children went back to school. I don't recommend this site at all.
Ophelie
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Answer from Petit-Fernand
Hello, We completely understand your dissatisfaction and we are sincerely sorry for the inconvenience. We have found a solution to resolve the problem, and we hope that this will meet your expectations. We regret this bad experience and hope that it will not prevent you from returning to our services in the future. Your satisfaction is very important to us, and we are determined to offer you a better service.
1
/5
★☆☆☆☆
My order was dispatched on 23/08/2024. As of 06/09/2024, it is in "Delivered" status, but I still haven't received anything.
Alison A.
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Answer from Petit-Fernand
Hello, Following our telephone conversation two days ago, we are delighted to have been able to resolve the problem. As agreed, we have returned your order. We sincerely hope that you will be fully satisfied with your order. Yours faithfully
1
/5
★☆☆☆☆
I never received my order
Marion Denuit
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Answer from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. The C-MonEtiquette team
1
/5
★☆☆☆☆
I have not received my parcel. I notified a change of address and was told it was taken care of. Products that I didn't order came with it. I won't be ordering again as I can't find my parcel.
Coralie Philippe
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Answer from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please do not hesitate to reply so that we can find a solution quickly. We look forward to helping you resolve this situation. The C-MonEtiquette team
1
/5
★☆☆☆☆
Order number 4002167249 I have tried to email, instagram, Facebook. I've been ignored on all platforms. Order never arrived, day 12 now! Will have to dispute with PayPal.
Envy L.
Answer from Petit-Fernand
Hello Zalihe, Sorry we took so long to answer your email, we were completely swarmed with messages this past week. We hope the solution we gave you was satisfactory. Have a wonderful day!
1
/5
★☆☆☆☆
The service, the communication and the packaging of the product, the prices they have are not equivalent to any of the processes of this company, the first and last time I will buy.
Bea Figueira
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Answer from Petit-Fernand
Hello, We are sincerely sorry to read your message. Our Customer Service Department is available to help you with your order. You can contact us through our contact form with your order number. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I've never seen anything like this! I've been waiting for my order for over two weeks! I will never order from them again! It looks like a scam!
Marie
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Answer from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full on 06/09, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. We would like to assure you that we are in no way a scam, and we do our utmost to offer a transparent and reliable service to our customers. The C-MonEtiquette team
1
/5
★☆☆☆☆
Hello, I never received the labels! Ordered around August 20-22. Serious business as usual. I am very pleased and can only recommend labels elsewhere! Too bad.
Charlene Beaudet
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Answer from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. Sincerely, The C-MonEtiquette team
1
/5
★☆☆☆☆
I never received the labels I ordered, the site was supposed to send me new ones, after 8 days still nothing..... The children went back to school a week ago, the initial order was placed on 12/08.... In short, very disappointed
Perrine Robin
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Answer from Petit-Fernand
Hello, We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. Thank you for your understanding, and please do not hesitate to contact us if you have any further questions or needs. Sincerely, The C-MonEtiquette Team
1
/5
★☆☆☆☆
The delivery was terrible, they delivered it to the wrong address and then took it to a seur point outside my city, where I had to go and pick it up.
Patricia Mena Garcia
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Answer from Petit-Fernand
Hello Patricia, We are very sorry for this incident with the delivery of your order and we apologize on behalf of SEUR? However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I never received my order! Since it was a non-tracked delivery I don't know where it is...
Sandra Ribé
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Answer from Petit-Fernand
Hello Sandra, Thank you very much for your patience and kindness in this situation. We are very sorry that you did not receive your original order. As agreed, we quickly reshipped to ensure that you received your items. Please do not hesitate to contact us should you have any questions or require further assistance. The C-MonEtiquette team
1
/5
★☆☆☆☆
I received the wrong labels and 7 days later I still haven't heard back from customer service.
Ad
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Answer from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to return the correct order to you. We understand that this may have caused some inconvenience, and we are doing everything we can to prevent this from happening again. Thank you for your patience and understanding. Sincerely, The C-MonEtiquette team
1
/5
★☆☆☆☆
Order not received
Ludivine Lefevre
Translated review
Answer from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your initial order as expected. Following our exchange, we have agreed together to return your order, and we remain at your disposal to monitor the situation closely. Thank you again for your understanding and trust.
1
/5
★☆☆☆☆
After several years of ordering on the site, I ordered again and this time I was very disappointed. I ordered for the first time a gourd and a snack box, the thermo gourd arrived with the drawings completely yellowed although the material seems to be of excellent quality. The patterns are really disappointing. Maybe it's just bad luck
Maeva Deveaux
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Answer from Petit-Fernand
Hello Maëva, We have just contacted you by e-mail to discuss this incident with you. We look forward to hearing from you, and wish you a wonderful day!
1
/5
★☆☆☆☆
Order not received
Alice Boyer
Translated review
Answer from Petit-Fernand
Hello Alice, We are very sorry about this delivery incident. As per our exchange of 04/09, we have reproduced your order in order to send it to you as soon as possible. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
After three years of ordering from this site without any problems, this year it's a catastrophe. The labels never arrived, even though it was noted that delivery was guaranteed before the start of the school year. I had to call customer service time and time again to get a return by colissimo. Their service has no view on the tracking of packages, so I have to wait to get a return. 15 days later I received my labels with a different design than the one selected, and they told me there was nothing they could do for me.
Gaelle Lastere
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1
/5
★☆☆☆☆
2 orders placed for my 2 daughters, labels for one of my daughters ended up in the middle of the 2nd daughter's notebook. One page just lay in the notebook without being stapled. And all the pages were staggered in the 2 notebooks (shorter sheets under longer ones). For the price of the booklet, I find that the service provided is not qualitative. Customer service was unable to offer a commercial gesture without my asking, and the first response to my complaint was "we'll do better next time". Too bad. There won't be a next time, I'll order elsewhere.
Coralie
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Answer from Petit-Fernand
Hello Coralie, Thank you for your feedback. We fully understand your reaction, and it's a legitimate one. Unfortunately, our production is a human environment, which can make certain mistakes. However, the use of your labels remains unchanged. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
15 days to finally get my order!!!!!!! My children have already gone back to school. I had to buy other labels! I'm not the only one in the case and no response on facebook to the post that people leave! 1st and last order for me!
Emeline Charlier
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We totally understand your dissatisfaction with this situation. We have just contacted you by e-mail to discuss the matter. Have a nice day, Ophélie
1
/5
★☆☆☆☆
Never received the order I am waiting for the refund
Mélanie Normand
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Answer from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 04/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I have not received my order
Asma Abtrou
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Answer from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 06/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Very disappointed with the pencil labels. They peel off and don't stay on.
Hélène Heneaux
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Answer from Petit-Fernand
Hello Hélène, We totally understand your dissatisfaction. It's not normal for your labels to come off your pencils. We've just e-mailed you to find out what could have happened. We're here to help you, Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Order not received
Mélanie Gutierrez
Translated review
Answer from Petit-Fernand
Hello Melanie, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you! Our team is here to help you
1
/5
★☆☆☆☆
The name flocked on my daughter's bottle faded after half a day! Given the price of the bottle, the quality leaves a lot to be desired I absolutely do not recommend For the labels : RAS
Maa
Translated review
Answer from Petit-Fernand
Hello Amina, We've just contacted you by e-mail to discuss this matter. It is indeed abnormal that your daughter's first name is being erased. Our team is here to help you and provide you with solutions! All the best, The C-MonEtiquette team
1
/5
★☆☆☆☆
Misleading advertising, written in large letters on the website, received before the start of the school year. Today is September 4 and still nothing. Ordered on August 21. The first and last order from them
Hinda Slit
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Answer from Petit-Fernand
Hello, Unfortunately, sometimes the postal services take longer than expected. However, as agreed between us on September 04, your order has been returned to you. We hope you enjoy it. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
The delivery came too late - much later than announced. Unreliable, very annoying. When the labels finally arrived, I no longer needed them.
Anja R.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order has arrived late. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. ?? Have a nice day, Elise, EsIstMeins