/10
★★★★★
based on 126692 reviews published
★★★★★
based on 126692 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
They reimbursed me for the labels that never arrived but I would have expected them to work a little harder to retrieve them and get them to me! This is the second year I have been without them in September despite having ordered them in July! Let them change couriers! Never again.
Emanuela G.
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Answer from Petit-Fernand
Good morning Emanuela, we are very sorry for your negative experience and understand your disappointment. We would like to remind you that via email we had suggested a return of the labels, but you chose to opt for a refund. We would like to emphasize that delivery problems on the part of the postal service are beyond our control, and we are sincerely sorry that this inconvenience caused you inconvenience. We thank you for your understanding and hope to offer you better service in the future. Good day, Clare, Petit-Fernand
3
/5
★★★☆☆
Unfortunately, one of the bottles is leaking
Mathilde Barbe
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Answer from Petit-Fernand
Hello, We're sorry to hear that one of your bottles is leaking. This is not normal and we understand your disappointment. In order to solve this problem quickly, we invite you to contact us by e-mail with photos of the faulty bottle, or by telephone. This will enable us to analyze the incident and offer you a suitable solution. The C-MonEtiquette team
3
/5
★★★☆☆
I had to chase the order has i hadn't received it. they order them came through very quicly
Mrscoope
Answer from Petit-Fernand
Hello Jane, We are sincerely sorry for this issue with the postal services, and hope that your exchanges with customer service allowed you to get the fix you were looking for. Have a wonderful day!
3
/5
★★★☆☆
I'm disappointed by the size of the lettering, which is too small on the square labels and doesn't match what the visual suggests.
Madou
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Answer from Petit-Fernand
Hello, We're sorry to hear that the size of the writing on the square labels doesn't match your expectations. We understand that this can be disappointing. We will pass on your comment to our team to ensure that the visuals better reflect the products. The C-MonEtiquette team
3
/5
★★★☆☆
The designs are great! But the stickers are so hard to get off the sheet. Great once in the clothes
Louise E.
Answer from Petit-Fernand
Hello Louise, So sorry about this quality issue. We have sent a new batch of labels into production for you as a replacement, and hope you receive them soon. Have a wonderful day!
3
/5
★★★☆☆
Great products! a must-have for kids Too bad that for my last order the delivery time indicated was not respected, receiving the labels after the start of the school year is not ideal.
Elodie
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Answer from Petit-Fernand
Hello, Thank you very much for your compliments on our products! We are delighted that you find them essential for your children. We are sorry that the delivery time of your last order was not respected and that this had an impact on your experience. We fully understand that receiving labels after the start of the school year is not ideal. The C-MonEtiquette team
3
/5
★★★☆☆
Too long to receive
Cam
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Answer from Petit-Fernand
Hello, We're sorry that it took too long to receive your order. Generally, our deliveries take between 3 and 8 working days. We understand that it can be frustrating when delivery times are exceeded. Thank you for your understanding. The C-MonEtiquette team
3
/5
★★★☆☆
Very pretty labels, arrived quickly, but quality to be reviewed despite the wait before wearing the clothes or shoes, from the first wash the labels come off I finish the packs but I don't think I'd recommend, shame.
Mgnmlou
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Answer from Petit-Fernand
Hello, Thank you for your compliments on the design and speed of delivery of our labels. We are sorry to hear that you are experiencing quality problems with the labels after washing. This is not normal and we would like to solve this problem. Could you please email us photos of the labels concerned? This will help us understand what has happened and find a suitable solution. The C-MonEtiquette team
2
/5
★★☆☆☆
The delivery was fast but the quality is unfortunately not there because after one day of use the first name is erased. A pity.
Luljeta Papazi
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Answer from Petit-Fernand
Hello, thank you for your feedback. We are delighted that the delivery was quick, but we are sorry to hear that the quality of the product did not meet your expectations and that the first name faded after one day of use. We must contact you so that we can resolve this problem and offer you a satisfactory solution. The C-MonEtiquette team
2
/5
★★☆☆☆
Beautiful designs. Various choices. Unfortunately poor resistance to washing (30*). Labels peel off too easily.
Gabrielle Pottier
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Answer from Petit-Fernand
Hello, Thank you for your feedback on the design and variety of our labels. We're sorry to hear that the wash resistance was not up to your expectations. We have just contacted you so that we can examine the problem and offer you an appropriate solution. Thank you for your understanding and patience. The C-MonEtiquette team
2
/5
★★☆☆☆
Disappointed with one of the bags in my order, it had black stains, like melted plastic... above the first name (personalized bag)
Windy Machtelinck
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Answer from Petit-Fernand
Hello, We're sorry to hear that one of the bags in your order has black spots and appears to have a quality problem. This is definitely not up to our standards. To solve this problem quickly, please contact us with photos of the bag concerned. We will be happy to help you find a satisfactory solution. Thank you for your understanding and cooperation. The C-MonEtiquette team
3
/5
★★★☆☆
The quality of the stickers themselves are very high. They remain on the items well and always last the full accademic year. However they are really hard to peel off the sheets often bending corners and edges in the process. The perforations need to be deeper to allow the sticker to be removed cleanly.
Rebecca S.
Answer from Petit-Fernand
Hello Rebecca, So sorry about this quality issue. We have sent a new batch of labels into production for you, and hope you receive them soon. Have a wonderful day!
3
/5
★★★☆☆
Nice labels, but the latest version means you can only put one unique logo on all the labels. And in the pack, the number of object labels has been reduced to allow the addition of thermo-heating clothing labels. A pity.
Emmanuelle Meguira
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Answer from Petit-Fernand
Hello, We're sorry that the label changes didn't meet your expectations this year. We have indeed changed the content of the packs to better meet the varied needs of our customers, but we understand that this may not suit everyone. Your feedback is valuable and will be taken into account to improve our offers in the future. The C-MonEtiquette team
3
/5
★★★☆☆
The finish is perfect, but after one wash the labels came off the clothes. It's great for the rest.
Samantha Conne
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Answer from Petit-Fernand
Hello, Thank you very much for your positive feedback regarding the finish of our labels. We're sorry to hear, however, that they came unstuck after washing. To better understand the problem and find a solution, could you please email us photos of the faulty labels? All the best, The C-MonEtiquette team
2
/5
★★☆☆☆
The order arrived very late, a few days after the start of the school year. The labels are tiny, almost illegible, but the 'pirates' gourd is top-notch and my son really likes it.
Ewa
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Answer from Petit-Fernand
Hello, We're sorry to hear that your order arrived late, especially after the start of the school year, and that the labels don't match your expectations in terms of size. We understand that this may have been disappointing. However, we are delighted that your son liked the "pirates" gourd and that it lived up to your expectations. Thank you for taking the time to share your experience. The C-MonEtiquette team
3
/5
★★★☆☆
The labels are nice but the ones we received did not match our order. Positive points: communication and quick refund.
Noémie Deldicque
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that our communication and refund were up to your expectations, but we are sorry for the confusion regarding the labels received. The C-MonEtiquette team
3
/5
★★★☆☆
We love this store and have been using their products (especially the clothing labels) since our little one entered kindergarten. However, the change this year of having to pick up the order at a collection point seems to us a complication (especially since the improvement in delivery time does not affect us as we are in another country). For us that it will arrive by mail to the mailbox was a very favorable point to buy in this store.
Loli
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3
/5
★★★☆☆
The stickers are too difficult to get off the sheet, always resulting in the edges being crumpled. This doesn't look very good when used on drinks bottles etc
Nicola E.
Answer from Petit-Fernand
Hello Nicola, Our customer support has sent a new batch for you, and has emailed you to fix this issue. Sorry about this issue with quality. Have a wonderful day!
3
/5
★★★☆☆
The labels are always great, but the wooden balloon-shaped one, the text wasn't really centered - a bit disappointed for the price.
Melanie
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that you are satisfied with the labels in general. However, we are sorry that the text on the wooden balloon label is not centered properly. Please send us a photo of the label so that we can examine the problem in more detail and suggest a solution. The C-MonEtiquette team
3
/5
★★★☆☆
Fast, careful dispatch, very reasonable prices, but the self-adhesive labels for clothing come off in the wash.
Amandine
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We're glad you found our shipping fast and our prices reasonable. We're sorry to hear that the self-adhesive clothing labels come off in the wash. To solve this problem, please contact us by e-mail with photos of the labels in question. We're here to help! The C-MonEtiquette team
2
/5
★★☆☆☆
The bottle is nice and withstands the temperature of the liquid, I bought 3 bottles, the 3 drip a lot, if they are not standing soak the surface or bag where you carry them, so for a child bottle is something quite complicated if you want to carry it in summer in a backpack and they manage them. The 3 have been scratched immediately and one of them has lifted part of the drawing. The bottles are nice and my kids like them, they are comfortable to drink from, but in my case they leak, so they lose a lot of points.
Rocalcar
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Answer from Petit-Fernand
Hello, We are sorry to read your message. Your canteens should not be leaking like this and we have just contacted you to help you as soon as possible. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
This is the 3rd time I've ordered the stickers and I've always been very satisfied. The selection of colors and images is good and the kids are always happy with the combination. This time (07.2024), however, it is almost impossible to get the small square stickers for clothes off the sheet, which makes it bumpy to use and takes some of the fun out of it. It also took a very long time for the stickers to arrive - it was much quicker in previous years
Anna
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Answer from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
Due to a very long processing and delivery time, we received the product too late for our planned event.
Peggy
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Answer from Petit-Fernand
Hello, your order was produced within 24 hours. The delivery took longer than expected and we are very sorry about that. Unfortunately, we have no control over the postal service. However, we hope that you will still be able to enjoy your order. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
Well I think it's because of the post office I didn't receive my order quickly! I placed 2 orders and only received one.
Chanty
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Answer from Petit-Fernand
Hello, We are sorry to hear that you have not received your second order. We understand how frustrating this can be. To resolve this issue, please contact our customer service department by email or telephone with the details of your order. We will then be able to investigate the situation and find a solution for you. Thank you for your understanding and we hope to resolve this issue quickly. The C-MonEtiquette team
3
/5
★★★☆☆
The stickers are very easy to remove from the backing paper
Veronique F.
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Answer from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. I have just contacted you to suggest a solution so that you can enjoy your labels. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Currently nothing to say about labels for objects. But the iron-on labels suck. No matter how well I follow the instructions for use, they come off after a while. I've wasted my money on these labels.
Hazel
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Answer from Petit-Fernand
Hello, We're sorry to hear that the iron-on labels didn't meet your expectations, even though you followed the instructions for use. This is an unusual problem. In order to resolve this situation, please send us photos of the labels concerned by e-mail. This will help us to better understand the problem and propose an appropriate solution. The C-MonEtiquette team
3
/5
★★★☆☆
This it the third time a buy this product and I've always been impressed. However, this time around I am struggling to get the stickers out and some of them are breaking. It might be a specific issues with these particular ones.
Manuela B.
Answer from Petit-Fernand
Hello Manuela, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. The order you received probably suffered from an issue with the cutting machine, which have since fixed. We hope this order arrives very soon. Have a wonderful day!
2
/5
★★☆☆☆
It's the second time I've ordered and the labels do not stay on after a wash
Laura
3
/5
★★★☆☆
It is fine, although a few years ago for my older daughter the labels could be ordered without any drawing, and in the economic PAC, now you have to do it one by one and it is more expensive if you want the option without drawing.
Lucía Cf
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Answer from Petit-Fernand
Hi Lucia, Thank you for writing to us. You can choose your labels without any drawing. To do so, you just need to click on the cross in the category "Pets" without any additional cost? Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
We already ordered iron-on labels last year, following the advice on fitting and resting ... after the first machine ( 30°C as recommended ) most of them had peeled off. This year again, but with self-adhesive labels ... Really disappointed.
Clémentine M
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your labels. This comes as a great surprise to us, and we'd like to help you resolve the situation as quickly as possible. To do so, we invite you to contact our customer service department as soon as possible, providing photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team