/10
★★★★★
based on 126817 reviews published
★★★★★
based on 126817 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I am still waiting for my order to arrive
Noelia
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Answer from Petit-Fernand
Dear Noelia Thank you for your comments. I am sorry that you have not yet received your order. I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Caterina
1
/5
★☆☆☆☆
Hello, the labels I bought don't stay on the clothes at all, despite the procedure I followed to the letter. I regret my purchase. Sincerely
Sarah
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the labels. The quality of our products is very important to us and we invite you to contact our customer service to help you. Sincerely, Marylin
1
/5
★☆☆☆☆
Hello my name is Liliana Sousa I placed an order with you with the number 1001305949... The problem is that until today I have not received the order I tried to Apple your service and nobody picks up the phone. Nor does anyone call back to find out if the order has arrived or not, even though this is the second time I have called you regarding my order. The lady I spoke to told me to wait until Tuesday. The problem is that until today I haven't received anything... thank you very much, I look forward to hearing from you. Sincerely Liliana Sousa
Invité
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Answer from Petit-Fernand
Thank you for your order. We are sorry that you did not receive it and we invite you to contact our customer service again, as this is not normal: [email protected] Thank you very much! Sincerely, Marylin
1
/5
★☆☆☆☆
Too bad you can't give less than 1 star! My order of 14/10/2020 as of today 10/11/2020 has still not arrived...and they replied that the problem is not with them but with the delivery service. Too bad that the payment, made immediately at the time of the order, also includes shipping.
Una C.
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Answer from Petit-Fernand
Dear Customer, Thank you for your comment. We are sorry to hear that you did not receive your labels but there must have been a misunderstanding, although the problem depends on the postal service we are open to various solutions. In the email we sent to you we were asking you to confirm that the address was correct, I kindly ask you to give us feedback on this so that we can solve this inconvenience. Thank you very much Catherine
1
/5
★☆☆☆☆
.. the product purchased I think is good.... Too bad it never arrived at its destination and customer service remains silent to my requests.
Carlo
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Answer from Petit-Fernand
Dear Carlo Thank you for your comment. I am sorry that you have not yet received your order. Unfortunately, however, I have not found any messages by searching with your email address or order number. I wrote you an email a moment ago, please think about looking in the spam if you do not receive it. Looking forward to your kind reply Cordially Caterina
1
/5
★☆☆☆☆
I never got the package!
Invité
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Answer from Petit-Fernand
Dear Customer Thank you for your comment. I am sorry that you have not received your order yet. Please contact me via email at [email protected] or via Messenger or by phone at +33 972 591 149, we will find a solution to the problem. Regards Caterina
1
/5
★☆☆☆☆
I still have not received my order.we were supposed to receive it in 3 days.it has now been 3 weeks.thank you for doing what is necessary.
Julie Charlotte Beaudet
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Answer from Petit-Fernand
Thank you for your order. We're sorry you didn't receive it and invite you to contact us by e-mail at [email protected] so we can check for you. Thank you very much.
1
/5
★☆☆☆☆
Orders do not arrive when the bulk is larger than an envelope
Invité
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Answer from Petit-Fernand
Good afternoon Marco Thank you for choosing Petit Fernand ! We are very sorry that you did not receive your order, the post office returned the order several times and we sent it again, we do not know why it could not be delivered. Please let me know if your refund arrived in the end. Have a nice day, Caterina
1
/5
★☆☆☆☆
I am still waiting for an order that I had to place a second time because apparently my first order got stuck at the post office. Thank you
Invité
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Answer from Petit-Fernand
Good afternoon Thank you for choosing Petit Fernand and for your comment ! We are very sorry that you have not yet received your order the first time. If you still have problems I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Caterina
1
/5
★☆☆☆☆
Bland colors. Small bag capacity. Very disappointed by the products.
Karen Smadja
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Answer from Petit-Fernand
Thank you for your order. We are sorry that you are not satisfied with the bags and we invite you to contact our customer service, so that we can help you by email: [email protected] Thank you very much! Best regards, Marylin
1
/5
★☆☆☆☆
These are easy to order and customisable but the iron on labels don't work at all!! I tired them on the clothing direct (as instructed) and the tags. They were better on the tags but still come off after a few washes. i contacted customer service but they were very unhelpful.
Joanne M.
Answer from Petit-Fernand
Dear Joannes, thank you for your order. We are sorry to hear that you had problems with the labels and invite you to contact ou customer service again for further assistance by e-mail to: [email protected] ! Thank you very much!
1
/5
★☆☆☆☆
I ordered 2 water bottles a little over a year ago. They were used once a week for sports. The first one fell from a height of 30-40cm and the paint jumped. The second fell from the gym bench (kindergarten height) onto the vinyl floor: the result was a broken cork. Suffice to say, I was already very disappointed! Now the bottles are used every day, and they're all broken and dented. I'm really disappointed with the quality and sturdiness.
Marie
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Answer from Petit-Fernand
Hello, Thank you for your order. We're sorry you're having a problem with the water bottles. Have you contacted our customer service department for help? Please send us an e-mail at [email protected], so that we can find a solution. Sincerely, Marylin
1
/5
★☆☆☆☆
My shipment arrived at a completely wrong address despite being listed correct on the envelope. It was only through the kindness of the person who received my letter that I was able to recover my order.
Invité
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Answer from Petit-Fernand
Dear Customer, we are very sorry but unfortunately this error was from the Post Office and we have no control over it, having precisely sent to the address you had given us. We hope that the products will live up to your expectations. Cordially Caterina
1
/5
★☆☆☆☆
The product never arrived
Valentina V.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there was a delivery problem with your order and invite you to contact our customer service by e-mail so that we can help you. Mfg, Marylin ([email protected])
1
/5
★☆☆☆☆
I still haven't received my order it's been more than 3 weeks see 4??????
Mme Eman Lahhit
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Answer from Petit-Fernand
Thank you for your order. We are sorry that there was a problem with the delivery. We have replied by email and the problem seems to have been solved. Have a nice day. We hope you are satisfied with our customer service. Best regards, Marylin
1
/5
★☆☆☆☆
Hi, unfortunately the labels came off right away. I attached them, following the instructions ( paper and hot iron- no steam- 12 sec) but nothing. Some did not even make it to the first wash. To date they have all come off. I have written to customer service and am waiting for a reply .
Invité
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Answer from Petit-Fernand
Dear Aldo Thank you for your comment. We are sorry to hear that your labels are coming off, this is not normal. We have sent you replacement labels, please let us know if it was better this time. Sincerely Caterina
1
/5
★☆☆☆☆
I did not receive my order
Invité
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that there was a problem with the delivery of your order. It was sent on 16/10 and we sent you an email on 30/10 to reconfirm the address. We are waiting for confirmation of your delivery address before sending it back to you. We look forward to hearing from you.
1
/5
★☆☆☆☆
I ordered and still haven't received my labels! It's not for lack of reminding, no answer!
Babou
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Answer from Petit-Fernand
Thank you very much for your order. We are sorry that there was a problem with the delivery of your order and have just checked in our emails. Indeed the post office had sent us your order and this one was returned to you. Good day to you and thank you again. Best regards, Marylin
1
/5
★☆☆☆☆
N I never received stickers. I paid for something I never received. Disappointed
Sig.ra D.
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Answer from Petit-Fernand
Dear Klaudia Thank you for your comment. I am sorry to hear that you did not receive your products in the first shipment. I have sent you an email to ask for an update on the new shipment. Catherine
1
/5
★☆☆☆☆
I can't evaluate I haven't received anything. I am very dissatisfied. Because 3 mails sent and no answer to the last two mails sent.
Marie Creton
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Answer from Petit-Fernand
Thank you very much for your order. We regret that there was a problem with your order. We have just checked our emails and it seems that this case has been resolved. Sincerely, Marylin
1
/5
★☆☆☆☆
The box meal is deformed and the label on the lid comes off after 3 uses. Product of a certain price which is not up to scratch.
Melodie Martinez
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you had a problem with the lunchbox. This is not normal and we invite you to contact us by e-mail at [email protected] so that we can help you. Sincerely, Marylin
1
/5
★☆☆☆☆
I was not satisfied. Everywhere it says ready in 48 hours but after 2 weeks there were still no stickers. After I contacted the service center, the stickers were sent to me, even after a week. Kindergarten has already started and I had to label everything differently. So the stickers are now unused. It's a shame, I think they're nice, but if you have to wait so long for them, the joy fades.
Elina
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! All orders are produced within 48 hours. The goods are personalized. We do our best to produce them as quickly as possible. After that, please allow 2 - 6 working days for the goods to arrive by post from France. Do not hesitate to contact us next time to get the exact delivery times. We hope for your understanding and thank you once again for your order and are pleased that you like it. Mfg, Marylin
1
/5
★☆☆☆☆
It seems to be the usual, two months after placing the order I still have not received the order, according to them they do not understand what could have happened, I checked the address (it was correct), and I'm still waiting, it's been fifteen days... Refrain from buying from this company, despite the coolness of the product.
Jose Soriano
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Answer from Petit-Fernand
Good afternoon Jose, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Caterina
1
/5
★☆☆☆☆
Nice labels received on time, but they don't stick at all despite following the instructions! Too bad...
Marjorie
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Answer from Petit-Fernand
Thank you for ordering from C-MonEtiquette! We're sorry you had a problem with our labels. This shouldn't happen and we invite you to contact our customer service to help you by email at: [email protected]
1
/5
★☆☆☆☆
The delivery sucks! It's been 2 months since I ordered from you
Invité
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Answer from Petit-Fernand
Hello, Thank you for your order. We are sorry that there was a problem with the delivery. It's true that there can sometimes be problems with the post office, but we manufacture in 48 hours and then you have to take into account the normal delivery time of the post office. It is not normal if it takes longer and we invite you to contact our customer service, so that we can find a solution. Sincerely, Marylin
1
/5
★☆☆☆☆
Order did not arrive after more than 10 days, biblical waiting time and no possibility of marking the shipment.
Giovanna
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Answer from Petit-Fernand
Dear Giovanna Thank you for your comment. I am very sorry to hear that the shipment was delayed, normally shipments take 4/5 days. It is stated on our website and on the confirmation email that we ship via Postal Service without tracking, but we have reshipped as agreed via email. I remain at your disposal. Catherine
1
/5
★☆☆☆☆
I did not like the customer service at all. There was an error in the address, when ordering I made the change of address and for some reason that change was only made in billing address, in short I never got the labels, obviously, and not only have not given me a solution but also have been super disrespectful and have answered me disrespecting me, I love the product they have, I ordered it previously and thought to continue doing so, but with this background and treatment to my person, sincerely I was removed the desire to continue visiting the page and buying from them.
Maria Fernanda Pacheco
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Answer from Petit-Fernand
Dear Maria Fernanda, We are sorry to hear that you had problems with our services. In case of problems with the address, we wait up to 4 weeks for the return of your order to our branch and the second shipment. If you still haven't received your order, please contact us and we will propose you other solutions. Best regards Caterina
1
/5
★☆☆☆☆
Good afternoon... A few months ago I bought a personalized water bottle...for my daughter (important), I received 2000589061, order 2000707142, a few days ago I have started to use it and I have noticed that a few hours after containing the water, it smells musty, wet, my question...what kind of steel used to make these bottles?...I do not think it is normal to smell like that...I do not think that steel meets the conditions to contain drinking water, or other liquids that are to consume.... I remember that I waited a long time for the shipment to arrive, that I claimed it at the time and now this happens...it was 28 euros between expenses and price of the flask...I ask for my money back, thank you...I am waiting for a reply.
Vanesa
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Answer from Petit-Fernand
Hi Vanesa We appreciate your comment and will pass it on to quality control to see how it could be improved. However, the canteens are in 18/8 stainless steel (free of bisphenol, phthalates, lead, odor, does not retain or transmit flavor) and suitable to contain water and beverages. Have a great day! Caterina
1
/5
★☆☆☆☆
Horrible problem solver. I ordered labels and another item. I did not receive it in 2 attempts to ship it and they did not follow up on any of them. It's a lie about priority shipping because if so they will let you know that it is going to arrive or they would have control...their response? That they cannot control the incidences. After weeks of waiting in the 2nd attempt knowing that I had already claimed neither did different shipping with tracking and when I claim at least the shipping costs they tell me that they also lose. We go nefarious management, did not ask did not control and after 2 months of waiting almost their solution was to remove me from the middle ... return the money and goodbye. So I did ... and in less than 1 week I had better stickers for clothes in my house with real priority shipping. I had not tried stickers but now I compare and better quality presentation and shipping service.
Paola Bartolome R.
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Answer from Petit-Fernand
Dear Paola, I am very sorry to hear that you had problems with the shipment. At the moment, we have no other options than shipping with Correos, to avoid the economic impact of the shipping being too much. We remain at your disposal for further information. Kind regards, Caterina
1
/5
★☆☆☆☆
Unfortunately, I have to give a negative review. The water bottle itself is very nice and well made but using it is really difficult. My daughter, who is almost 5 years old, cannot even open the outer cap, let alone turn the safety valve. You have to exert a lot of force and it is already difficult for an adult. I had already written an email explaining the problem and asking if I could change the product, perhaps to the can, which is perhaps easier to open; but the response was that for safety and to avoid drips, the opening has to be that way. Too bad there is neither a photo nor a video on the website, however, where you can see the type of opening; they should say explicitly that the use is not suitable for children! It is really a pity, I spent money unnecessarily.
Patrizia V.
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Answer from Petit-Fernand
Dear Patrizia, Thank you for your comment. We actually sent you an email on 22/10/2020 explaining that although the unscrewing closure valve is necessary to make the closure airtight and prevent leakage, this system is meant to be suitable for use in children as well, so we were kindly asking you to send us a picture or a small video showing the problem, since the cap you received might be defective. Unfortunately, we never got your feedback and the issue was not addressed. I just resent her email in case it was lost but I don't think so since she mentions them in her comment. I am waiting for your kind feedback via email so that I can verify and propose an appropriate solution. Cordially Caterina