9.1/10
★★★★★
based on 136996 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

At the moment I can't give my opinion because I haven't received my daughters' labels since September 11?

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Carmen Rengifo Chiriboga
Translated review
Answer from Petit-Fernand
Dear Carmen, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

The snack box broke after 3 uses... not very sturdy for an item designed for children!

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Amélie Berthon
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Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette! I'm sorry for the inconvenience, it's not normal. I invite you to write to us at [email protected] Good day, The C-MonEtiquette team
1 /5
★☆☆☆☆

I placed and paid for the order and it never arrived

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Guest
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

I have not received it yet

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Lorea Ostolaza
Translated review
Answer from Petit-Fernand
Good morning Lorea and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

I have been waiting for my order for almost a month!!!! Absurd!!!

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Claudia
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Answer from Petit-Fernand
Dear Claudia, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1 /5
★☆☆☆☆

The shipping takes a long time and they are promoted as 48h / 72h, I bought it for that reason and in the end now I do not need them because I had to buy others.

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Eduardo Herrero
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Answer from Petit-Fernand
Dear Eduardo, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

My order has not been shipped after two weeks.....

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Pe
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

I have been waiting for 1 month for my order and it has not arrived and I am very disappointed. I want my money back

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Ana
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Answer from Petit-Fernand
Dear Ana, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

Horrible customer service No trace of my order after 2 weeks No option to choose jn express courier for delivery A good buying experience but your delivery really sucks

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Giulia M.
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Answer from Petit-Fernand
Dear Giulia, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1 /5
★☆☆☆☆

I have not received my order!

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Laura Llanes Sagarra
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

Still nothing received to date / Order from March, several emails sent + phone calls here late August I send an email and this is what I get back September 26. Your claim cannot be processed because it must be done within one month !!! What a joke!

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Ac Fabien Lucas Décoration
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Answer from Petit-Fernand
Hello Fabien, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1 /5
★☆☆☆☆

I'm still waiting to receive them, almost 1 month and no reply from them.

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Axelle Chapuis
Translated review
Answer from Petit-Fernand
Hello Axelle, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1 /5
★☆☆☆☆

Ordered stickers on September 9...today, September 25, I am still waiting. AMAZING

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Yolanda Sansón García
Translated review
Answer from Petit-Fernand
Dear Yolanda, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

I still have not received my order and I have not received any reply to the 2 emails I sent! Please refund my money

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Wenjing Wu
Translated review
Answer from Petit-Fernand
Dear Wenjing, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

I have not received my order to date

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Raja Chebib
Translated review
Answer from Petit-Fernand
Hello Raja, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1 /5
★☆☆☆☆

I have not received the orders yet. I wrote an email and there is another opinion. Petit-Fernand.co.uk Receipt n°2000576316 Order n°2000691015 Petit-Fernand.co.uk Receipt n°2000576353 Order n°2000691074 I confirm that your order has been placed at the disposal of the post office. The reception will take from 2 to 10 working days. Petit-Fernand.es SARL LEA 13 rue Georges Barres Cidex 396 33083 Bordeaux FRANCE Billing information: MÒNICA MASDEU Gran Via Corts Catalanes 717 1r 1a Barcelona, 08013 Espagne T: 680 593 591

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MÒnica Masdeu
Translated review
Answer from Petit-Fernand
Dear Monica, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

I'm sorry where to say this but I placed an order on September 7, 2019 and still have not received the goods I ordered and paid for.

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Camilla G.
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Answer from Petit-Fernand
Dear Camilla, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1 /5
★☆☆☆☆

Bad experience I ordered but soon 1 month still not delivered But I am bombarded with evaluation message. Please deliver or refund my money Disappointment

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Evd
Translated review
Answer from Petit-Fernand
Hello Evd, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1 /5
★☆☆☆☆

I have not received anything.

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Carmen Moreno
Translated review
Answer from Petit-Fernand
Dear Carmen, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

Order placed a month ago, never delivered.

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Orlane Henry
Translated review
Answer from Petit-Fernand
Hello Orlane, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1 /5
★☆☆☆☆

I have not received my order.

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Anna Carla Marin Cot
Translated review
Answer from Petit-Fernand
Dear Anna Carla, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

Product ordered on September 9 and I am still waiting for it to be delivered! I have asked for support several times and no one answers me! Absurd!

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Laura
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1 /5
★☆☆☆☆

I still have not received my order and it has been more than 20 days since the order was placed.

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Caterina Riera Rayó
Translated review
Answer from Petit-Fernand
Dear Caterina, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

Gourd received with marks (28), the system came out of the stopper, I recommended a stopper at 8 minimum order price 9 so I took labels in addition to the final 14 order,,, I contacted via the site, by mail and finally by Facebook no response was sent to me to share my concerns, product not nickel and SAV zero, really very disappointed.

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Julie Escande
Translated review
Answer from Petit-Fernand
Hello Julie, Thank you for choosing C-MonEtiquette! I'm sorry for the inconvenience and invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1 /5
★☆☆☆☆

Customer service 0, speed 0.

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Christian Perich
Translated review
Answer from Petit-Fernand
Dear Christian, Thank you for sharing your review. I am sorry you had a bad experience with our services, we have proceeded to refund your money on 25/09. Have a nice day, Melina
1 /5
★☆☆☆☆

Not yet received!

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Claudia Patricia Gomes Vitorino
Translated review
Answer from Petit-Fernand
Hello Claudia, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, we're reworking and reshipping it. Good day, The C-MonEtiquette team
1 /5
★☆☆☆☆

The deadlines were not met. On the website, the delivery time was 48 hours. Order received more than 10 days later. I had to buy from another site to meet my urgent need. Very dissatisfied. The least polite thing would have been to inform me or issue a refund. Customer satisfaction doesn't seem to be a priority 🙁

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Sandra
Translated review
Answer from Petit-Fernand
Hi Sandra, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
1 /5
★☆☆☆☆

Disappointed! The launch box broke after a week's use. Pressures no longer work

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Aissa
Translated review
Answer from Petit-Fernand
Hello Aissa, Thank you for choosing C-MonEtiquette! I'm sorry about your lunchbox. I invite you to write to us at [email protected] Good day, The C-MonEtiquette team
1 /5
★☆☆☆☆

20 days ago I ordered my lot and they still haven't sent me anything, I call them and they don't answer my phone and they don't answer my emails....

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Mjose Anton Garcia
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

I placed an order (labels for my son's kindergarten) from this site that after a full 19 days, 13 of which are working days, it still has not arrived!!! The support can only answer that it is not their problem, to be patient. I still have no idea when my order will arrive. I find it unacceptable to have to wait so long given the nature of the products they sell.

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Cliente
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Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1 /5
★☆☆☆☆

I am still waiting for the order and I have sent you 2 mails and nothing...

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Maribel Sánchez
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

I never received my order and the only information I received from customer service was that my order had left on 11/09. In short, I don't have my labels and no solution. It's a pity because my first order on this site was a success, the second a complete failure.

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Cecilia Marouani
Translated review
Answer from Petit-Fernand
Hello Cecilia, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1 /5
★☆☆☆☆

I have been waiting for my order since September 7 and it has not yet arrived.

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Alina Tirado
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

I HAVE NOT RECEIVED MY ORDER

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Dori Rodriguez
Translated review
Answer from Petit-Fernand
Good morning Dori and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

After 3 weeks I still haven't received my order and I haven't even heard back from them.

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Soledad
Translated review
Answer from Petit-Fernand
Dear Soledad, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

After two weeks I still haven't received my order. They will blame the couriers: I only shop online, so this excuse is not credible. Never again!

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Alberta T.
Translated review
Answer from Petit-Fernand
Dear Alberta, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1 /5
★☆☆☆☆

Order placed August 28, labels shipped September 2: never arrived. I tried to contact the seller through the specific form on the website but never got a response. I will ask for a refund.

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Agnese
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Answer from Petit-Fernand
Dear Agnes, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Good day, Elena
1 /5
★☆☆☆☆

My order has not arrived yet. Mònica Masdeu T urrell Gran Via Corts Catalanes, 717 1r 1ª 08013 Barcelona Telf 680 593 591

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MÒnica Masdeu
Translated review
Answer from Petit-Fernand
Dear Monica, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1 /5
★☆☆☆☆

Item never arrived, poor support

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Valentina
Translated review
Answer from Petit-Fernand
Dear Valentina, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1 /5
★☆☆☆☆

They are not of good quality. I bought the thermo-adhesive ones and you have to put an ironing paper on them, which makes them look bad. In the clothes they deform and are like wrinkled. I bought for my two children and I will not repeat the purchase.

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Atc
Translated review
Answer from Petit-Fernand
Dear Amaia, We are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina