/10
★★★★★
based on 125986 reviews published
★★★★★
based on 125986 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Nice labels a little big for what I needed however done well
Linda P.
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Answer from Petit-Fernand
Thank you Linda!!! Think about trying the other sizes, there are 5. Sincerely, Sophie
3
/5
★★★☆☆
I bought a gourd. Very nice finish, beautiful colors. The stopper can be hard to use for a young child (difficult to open, and complicated closing/opening system for a 3-year-old) but the gourd doesn't leak, reliable system. After barely a week of use, it was cracked. I contacted customer service, who weren't very reactive (over a week to have innovated the first return), but very understanding, and we agreed to replace the gourd.
Guest
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Answer from Petit-Fernand
Hello Elodie, Thank you for sharing your opinion! I'm sorry you received a delayed reply, we did send you back the gourd as a replacement. Have a nice day, Melina
3
/5
★★★☆☆
Good quality and beautiful presentation. Too bad my order was incomplete and I had to send an email to get the rest. But the reactivity is to be noted because the rest was sent back to me quickly.
Arnaud Crapet
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Answer from Petit-Fernand
Hello Arnaud, Thank you for sharing your opinion! We're sorry you received an incomplete order at first, but we've tried to make up for it as quickly as possible. Have a nice day, Melina
3
/5
★★★☆☆
Labels are less resistant than in previous years
Karine Deriaud
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Answer from Petit-Fernand
Hi Karine, Thank you for sharing your opinion, please don't hesitate to contact our Customer Service at [email protected] if you need any further assistance. Good day, Melina
3
/5
★★★☆☆
Delivery time too long. Product meets expectations.
Lea
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Answer from Petit-Fernand
Dear Lea, We are sorry that the postal services took so long to deliver. It is usually 2 to 6 working days. Kind regards, Sophie
3
/5
★★★☆☆
Delivery time a little long but exceptional product
Graziana C.
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Answer from Petit-Fernand
Dear Graziana, Our shipping times include 48h working hours for manufacturing plus 2 to 10 working days for delivery, and are indicated on our website at https://www.petit-fernand.it/domande-risposte-prodotti Should the wait extend beyond 10 working days, please do not hesitate to write to us and together we will find a solution. Good day, Gloria
3
/5
★★★☆☆
The hotmelt labels have all peeled off, I have tried two different plates...the rest is fine, nothing else.
Nuria Mmm
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Answer from Petit-Fernand
Dear Nuria We are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina
3
/5
★★★☆☆
I like the stickers very much but they do not stick well, every now and then I have to be squeezing it because they peel off, the quality is very bad for my taste.
Rossana González Aguilar
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Answer from Petit-Fernand
Dear Rossana We are very sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina
3
/5
★★★☆☆
Disappointed because they don't stand up to machine washing. If I had known I would have taken the iron-on ones?
Noemie Mille
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Answer from Petit-Fernand
Hello Noémie, Thank you for sharing your opinion. I'm sorry, I've replied to your message. Good day, Melina
2
/5
★★☆☆☆
Iron-on labels are no problem. But adhesive labels don't stick. Very annoying.
Mayra Briault
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Answer from Petit-Fernand
Hello Mayra, Thank you for sharing your opinion. I'm sorry that your self-adhesive labels are coming off. Please write to us at [email protected] so that we can find a solution. See you soon, Melina
2
/5
★★☆☆☆
The bottles are good but the cap is not practical for young children (mine are 4 and 5 years old) and the boxes are too heavy and one of the boxes arrived damaged I was very disappointed ... I do not recommend these products especially for the quality / price!
Mymy
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Answer from Petit-Fernand
Hello Myriam, Thank you for choosing C-MonEtiquette and sharing your opinion! I'm sorry you're not satisfied with our products, if you wish to make a complaint you can do so at [email protected] Good day, Melina
3
/5
★★★☆☆
Wash-off label
Catherine Gotte
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Answer from Petit-Fernand
Hello Catherine, Thank you for sharing your opinion. I'm sorry that your labels are coming off, it's not normal, I invite you to write to us at [email protected] so that we can find a solution 🙂 See you soon, Melina
2
/5
★★☆☆☆
The first order I placed was quick, now I have placed a second order almost a month ago and it has not arrived, and customer service tells me to wait a few more days. I have also noticed that some of the adhesive clothing labels from that first order are starting to peel off a bit. I think this is where my orders will end.
Mercedes.
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Answer from Petit-Fernand
Dear Mercedes, Thank you for sharing your review. I am sorry that you did not receive your order, I invite you to contact our customer service at [email protected] Have a nice day, Melina
2
/5
★★☆☆☆
I haven't received anything yet... And I have long needed the labels for school....
Nicoletta G.
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Answer from Petit-Fernand
Dear Nicoletta, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order. As a matter of fact we are already in touch by email, we will find a solution. Good day, Gloria
3
/5
★★★☆☆
Iron-on labels peel off after 3 washes
Virginie Saltel
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Answer from Petit-Fernand
Hello Virginie, Thank you for sharing your opinion. I'm sorry your labels are coming off, it's not normal, I invite you to write to us at [email protected] so we can find a solution 🙂 See you soon, Melina
3
/5
★★★☆☆
The labels are nice but too bad they won't hold up in the machine wash this year - a little disappointed?
Hanane Bourass
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Answer from Petit-Fernand
Hello Hanane, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
3
/5
★★★☆☆
This time unfortunately my feedback is not as good as in the past. Due to a large number of orders, I received my package after 1 month and 20 days. The products are still very good, but I really waited too long.
Viola S.
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Answer from Petit-Fernand
Dear Viola, I am sorry that you received your order late. Should you wish to make a complaint, please feel free to write to us at [email protected] Good day, Gloria
3
/5
★★★☆☆
Beautiful labels, but they peel off the garment very quickly, even when not washed
Nanou
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Answer from Petit-Fernand
Hello Nadine, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
2
/5
★★☆☆☆
Some of the labels wash out in the washing machine. it's not as resistant as you'd think. but overall it's fine. i also bought the gourd. it's very pretty but the cap is extremely hard to close and open. so i remove it completely. otherwise the labels are very pretty and delivery is very fast.
Jihane El Ali
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Answer from Petit-Fernand
Hello Jihan, Thank you for sharing your opinion. I invite you to contact our customer service department at [email protected] if you have any further problems with the cork. Good day, Melina
2
/5
★★☆☆☆
The stickers themselves are of good quality and work as described. The selection of motifs is very good and the design options and online store are user-friendly and easy to use. One negative aspect of this provider, however, is the customer service and communication! Cancellation of an order placed in accordance with the statutory right of withdrawal was ignored and answered with a 15% discount on the next order, even though this was made within an hour of the order and a follow-up order had already been placed! What a shame, this is not how good customer management works!
Ullsen
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Answer from Petit-Fernand
Good day! Thank you for shopping at esistmeins.de! We are pleased that you are satisfied with our products. We do our best to provide our customers with good customer service and regret that you were not satisfied. We hope that we can satisfy you with your next purchase. Mfg, Marylin
3
/5
★★★☆☆
Nice design, fast delivery, but the iron-on labels don't really hold. A real shame!
Matteo
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Answer from Petit-Fernand
Hello and thank you for your order. We are glad you like our labels and were satisfied with our service. We regret that you had a problem with the labels and invite you to contact our customer service so that we can help you. Mfg, Marylin
3
/5
★★★☆☆
Super cute labels and absolutely impeccable service, too bad, however, that the thermoadhesive clothing labels come off when using the washer or dryer, even at low temperatures. I wish I could have ordered a storage bag, water bottle and lunch box with the same graphics as the labels I use.
Gwineth
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Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand! I am sorry that the labels are not sticking properly, this is not normal. I invite you to write to [email protected], giving your order number and attaching photos of the labels coming off. Good day, Gloria
3
/5
★★★☆☆
It took too long to get to my house
Audrey Grandjean
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Answer from Petit-Fernand
Hello Audrey Thank you for choosing C-MonEtiquette! Our lead times are 48 hours and 2 to 6 days for delivery. Have a nice day, Melina
3
/5
★★★☆☆
Very long delivery time
Barbara
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Answer from Petit-Fernand
Dear Barbara, Thank you for choosing Petit-Fernand! Our shipping times include 48h business hours for manufacturing plus 2 to 10 business days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Good day, Gloria
3
/5
★★★☆☆
A few labels came off after washing, you have to leave them on for a long time, but I'm afraid I'll burn the garment.
Inconnue
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Answer from Petit-Fernand
Hello Prescilia, Thank you for sharing your opinion. If you have any problems with your iron-on labels, please write to us at [email protected]. Iron-on labels should be applied with an iron at 200°C to fabrics that are normally resistant to iron heat. See you soon, Melina
2
/5
★★☆☆☆
I really like your name stickers, however I ordered three separate names for three slerate children and they all came in the same book. I find this frustrating as they were gifts.
Gmc
Answer from Petit-Fernand
Hello and thank you very much for your order and your message. We are sorry that you are disappointed with the booklet and invite you to send us a message next time so we can seperate the names in put them in seperate booklets. Thank you very much, Kindly, Marylin
3
/5
★★★☆☆
I was pleased with the result and the speed of delivery.
Guest
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Answer from Petit-Fernand
Hello Laeticia, Thank you for sharing your opinion! Have a nice day, Melina
3
/5
★★★☆☆
Used right away but after a couple of months the labels attached on the clothes are getting ruined, Plus two were defective and didn't stick !
Emanuele D.
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Answer from Petit-Fernand
Dear Emanuel, Thank you for choosing Petit-Fernand! I am sorry that the labels are not sticking properly, this is not normal. I invite you to write to [email protected], indicating your order number and attaching photos of the labels coming off. Good day, Gloria
3
/5
★★★☆☆
The labels arrived on time, good quality, but they look really babyish and I was looking more for a teenager.
Nadege Maka
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Answer from Petit-Fernand
Hello Nadège, Thank you for sharing your opinion! We regularly work on new illustrations to offer labels for all tastes. See you soon, Melina
3
/5
★★★☆☆
Nothing to say about the water bottles, but the plastic cap broke after two days.... unfortunately not the closure but just the outer cap.. Very bad shipping, long time and no possibility to see the tracking
Guest
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Answer from Petit-Fernand
Dear customer, thank you for your feedback! We are really sorry about the broken cap, please send us photos to [email protected] so we can verify the anomaly with our quality service and find a solution to the problem. When shipping items, a tracking number is always assigned to the package. If it is not sent to you, please feel free to contact us to request it so we can track the shipment. Have a good day, Gloria