/10
★★★★★
based on 126819 reviews published
★★★★★
based on 126819 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Some of the products are missing, with no news from the company in response to my reminder emails. In addition, the 1st shipment was late for some of the products, preventing me from using them for back-to-school.
Sandrine Beneteau
Translated review
Answer from Petit-Fernand
Hello Sandrine Thank you for your message. I'm sorry you received an incomplete order, I'll contact you right away by email. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed two orders in early and mid-September, nothing ever arrived..the automated responses do not help and do not give accurate information about the real situation. I have emailed you at the address on the site. I would like to ask for a refund. Thank you
Simona A.
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Answer from Petit-Fernand
Dear Customer, Thank you for your feedback, unfortunately our system recognizes the last email sent and by responding in order of arrival the response is delayed when several reminder emails are sent. Our conversation is ongoing, we are waiting to figure out which part of your orders you did not receive, I am waiting for your response to my email this morning. Best regards Caterina
1
/5
★☆☆☆☆
I'm still waiting for my 3 week box
Salwa Rezgui
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Answer from Petit-Fernand
Hello Salwa Thank you for sharing your opinion. I'm sorry you didn't receive the lunchbox, I'll have it sent as soon as possible. Good day, Melina
1
/5
★☆☆☆☆
Too bad, beautiful label, but a wash and more labels, your better to write with a pen if it's to have fun sticking labels for a single use. After this comment customer service at the top they take care of their customers ... above my expectations really a lot of choice beautiful labels
Jessica Batista
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Answer from Petit-Fernand
Hello Jessica, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Ordered labels a month ago.After several requests for updates and vague answers,I find out that today I was sent a code that does not allow me to track my order and that they will probably arrive in another 2 weeks.Too bad I need the labels before the vague date indicated.Very bad service.I DO NOT RECOMMEND IT.After payment no security on the goods. P E S S I M I
Michela M.
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Answer from Petit-Fernand
Dear Michela Thank you for your comment. I am sorry to hear that you have not yet received your products. Unfortunately I don't have your last name or your order number available I can't find our conversations to identify and solve the problem, please contact me by email at [email protected], or if you want you can call me at +33 972 591 149 . Regards Caterina
1
/5
★☆☆☆☆
I received them quickly and ordered 30. Visually nice, but the quality is mediocre! The labels don't fit on either the brand label or the fabric composition label, even though I did as instructed. I don't recommend it because after just one wash, the label comes off... Useless!
Souef
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Answer from Petit-Fernand
Hello Margaux, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Dissatisfied the labels were never delivered in 48 h but in 1 week! once the return to school passed! and moreover there are 6 euros of expenses of delivery whereas the labels pass in a simple envelope mail! after having announced 2 times that I was still not delivered no commercial gesture was proposed to me! the minimum was to offer these famous expenses of delivery!
Une Cliente Insatisfaite
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Answer from Petit-Fernand
Hello Julie Thank you for sharing your opinion Indeed, you had delivery charges because you ordered an isothermal water bottle Good day, Melina
1
/5
★☆☆☆☆
After more than 15 days I still haven't received my order. I send an email and receive a reply saying that I have to wait another 1 week.... "manufacturing within 48h" but then the shipment....??? Impossible to reach me by phone I am told the numbers 1 to 1. I have doubts about the receipt of my order and the real existence of this company. On the other hand, I do receive promotional offers.
Cha
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Answer from Petit-Fernand
Hello, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
The bottles are too heavy and difficult to wash. Honestly, don't buy! I received the snack boxes 20 days after my order! Just stick to the labels.
Clementine Martinez
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Answer from Petit-Fernand
Hello Clementine, Thank you for choosing C-MonEtiquette! I'm sorry you're not satisfied with your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Disappointed with the results of the self-adhesive labels for clothes, they come off after the first wash... they don't stick, I find them everywhere...?
Mélanie Dusson
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Answer from Petit-Fernand
Hello Mélanie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. I invite you to write to us at [email protected] Good day, The C-MonEtiquette team Please note: garment stickers are to be affixed to garment care or brand labels, not directly to the fabric.
1
/5
★☆☆☆☆
Disappointed, it was much better before... follow-up and delivery. Too bad! On the other hand, the labels are of good quality ... no problem there!
Marion
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Answer from Petit-Fernand
Hello Marion, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. I invite you to write to us at [email protected] Good day, The C-MonEtiquette team Please note: garment stickers are to be affixed to garment care or brand labels, not directly to the fabric.
1
/5
★☆☆☆☆
I placed an order when receiving a mug was broken but very complicated to reach you either by phone or email no return!!!
Amandine Martinez
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Answer from Petit-Fernand
Hello Amandine Thank you for sharing your opinion, we are remanufacturing the mug and will send it back to you as soon as possible Good day Melina
1
/5
★☆☆☆☆
2 weeks to receive my labels! And when you send a message, you get a standard email that tells you nothing more than what you see on the screen. And following this "exchange", I received many answers that the company, was doing to other customers ?!? ???
Marie
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Answer from Petit-Fernand
Hi Marie, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Gourd not at all practical heavy because in steel then the stopper 2 times that I change it and it is not give 8th not solid at all disappointed I will not repurchase any more product except labels
Freda
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Answer from Petit-Fernand
Hello Freda Thank you for sharing your opinion, please do not hesitate to write to us at [email protected] so that we can send you a new cork See you soon, Melina
1
/5
★☆☆☆☆
Order placed Sept. 3 of 28 that they say is not traceable....absurd. I have written to customer service several times and each time they reply with a preset message. The first time they told me I would have to wait until.17/09 at my second email today they reply that I have to wait until 20/09..what a clown. I asked for a refund ....but of course I don't expect that either....bravi to advertise themselves but the after sales service is crap! DON'T ORDER ANYTHING .....YOU WILL NEVER GET IT! In response to your customer service I must say that you are also liars....you never asked for the return of the goods...too bad I cannot attach your mediocre answers. I have already asked you countless times for a real answer...either send me the goods in an acceptable time,or since you are unable to do so return the money.
Calabretto I.
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Answer from Petit-Fernand
Dearest Ilenia, On 17/09 we replied to one of your emails proposing the return of the goods and we never received any feedback from you. Unfortunately, a refund is not possible while you are still within the expected delivery time, however since it has now expired, if you have not yet received anything, you may request it. We look forward to your kind reply to our email of 17/09. Best regards Caterina
1
/5
★☆☆☆☆
Very disappointed... I was delighted when I saw the reviews before ordering but the iron-on labels came off in the first wash, customer service reacted very quickly and kindly sent me free labels which unfortunately didn't wash well either...
Aïné Kélian
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Answer from Petit-Fernand
Hello Aïné, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I placed the order 20 days ago and I still haven't received it and without any confirmation email and without being able to track the shipment. Customer service does not answer. Obviously I no longer need the order, I demand a refund. Not recommended.
Maria Garrido Jimenez
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Answer from Petit-Fernand
Dear Maria, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Upon receipt of the package. Very satisfied with my 2 personalized cotton bags. As described. But after the first wash (short program at 30 degrees), the motifs, the design and my son's first and last names were almost completely erased. As a result, they're basic cotton bags and no longer personalized.
Jessica
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Answer from Petit-Fernand
Hello Jessica, Thank you for sharing your opinion. Please write to us at [email protected] so that we can replace your bags.
1
/5
★☆☆☆☆
Order not received
Hélène
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Answer from Petit-Fernand
Hello Hélène, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
So disappointed with the iron labels. I bought a set of various sizes last year for my daughter they were awesome but the new ones I have for my son our rubbish. I spent, ages ironing then into his uniform as per instructions. They are now all coming off in the wash. Very disappointed indeed. My daughters are still staying strong in her tops and bottoms. Not sure what has changed in the process making for the iron on sections but certainly will go elsewhere next time to get the kids labels I'm afraid.
Tara W.
Answer from Petit-Fernand
Dear Tara, we thank you for ordering with Petit-Fernand UK, but are sorry that you had problems with the labels. This is very unusual and this is why we invite you to contact our customer service for further assistance: [email protected] We thank you very much ! Kindly, Marylin
1
/5
★☆☆☆☆
Disappointing iron-on labels!!! I already bought them for my son 3 years ago, I was delighted, but now I'm really disappointed. They do not hold And if by chance it adheres ... they are found in the machine after the first wash.
Virginie Welman
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Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Lost shipping. It doesn't make sense to have no shipping tracking for orders of 30 euro. I can understand for orders under 10 euro, but above that seems absurd. After 17 days after the order was shipped, I still haven't received anything and, indeed, there is no telling what happened to it. Too bad I showed trust by placing a second order 9 days after placing the first one, which also has not yet arrived....
Elisa
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Answer from Petit-Fernand
Good morning Elisa Thank you for your comment. Unfortunately, I do not have your references (nor your last name, order number or email address) so I cannot verify what might have happened. Please contact me by email at [email protected] or by phone at +33 972 591 149 to check the status of your orders. Sincerely Caterina
1
/5
★☆☆☆☆
It took more than 15 days and the labels have come wrong, all twisted to one side... already in itself the program or your website that you have to write labels leaves much to be desired and should be better specified and more clearly. I will not buy here again, I will go back to Stickers where I used to do it before....
Celia Pascual Chisvert
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Answer from Petit-Fernand
Dear Celia, we are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
The last order I placed, some of the hot melt labels do not stick properly. They come off when I wash the garment. This has never happened to me before.
Noelia Fernández
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Answer from Petit-Fernand
Dear Noelia, we are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
In addition to taking more than 10 days to receive the order, the labels have come to me wrong, according to them I made the wrong order. By email they have not even answered me and by phone the answer is... "sorry the order is fine...".
Marta Delgado
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Answer from Petit-Fernand
Hi Marta I am sorry you did not have a good experience with us, I invite you to contact our customer service at [email protected] if you would like to make another complaint Good evening, Melina
1
/5
★☆☆☆☆
The parcel arrived 1 week later. As I had already started the new school year, I was unable to label my children's equipment. Really disappointed....
Elodie
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Answer from Petit-Fernand
Hello Elodie, I'm sorry you received your order late ? Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I have been waiting 15 days for the order. I have not received a confirmation SMS but I have been charged. I have sent many emails and no cnt. This is a disgrace! Do me the favor to answer and say where is my order or return the money.
Lucy
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Answer from Petit-Fernand
Hi Lucy I'm sorry you haven't received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I'm still waiting for my refund for the parcel I didn't receive, they're very difficult to contact, don't answer the phone or emails! 3 weeks of waiting! Your bank is abroad? Dissatisfied
Sarah
Translated review
Answer from Petit-Fernand
Hello Sarah After checking, we have indeed refunded your order on 11/09 and our bank is in France Good day, Melina
1
/5
★☆☆☆☆
I've never received my order and the after-sales service is playing dead, it's a real mess! No response by email, by phone, on the Facebook page either...it's the first time I've been so dissatisfied and outraged by the failure to manage a dispute...if back-to-school is a big period, hire staff to satisfy your customers. I'm going to have to order elsewhere, even though I was totally won over by your products.
Leslie
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Answer from Petit-Fernand
Hi Leslie Please contact us at [email protected] to let us know whether you would like a refund or to return your order. Good day, Melina
1
/5
★☆☆☆☆
I have not received my full order...
Karine Billet
Translated review
Answer from Petit-Fernand
Hello Karine thank you for sharing your opinion, we will send you the yellow lunchbox as soon as possible. We apologize for the inconvenience, Melina