/10
★★★★★
based on 125946 reviews published
★★★★★
based on 125946 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I had been recommended these labels but frankly I don't recommend them at all. Delivery time longer than expected but when you contact them, you get a reply saying that you have to wait until such and such a date and that after that date you can make a claim. The labels are difficult to remove from the booklet. I ordered self-adhesive labels for clothes, and it says to stick them on the brand or wash labels, which I did, but after the 1st wash, the labels are already starting to come off, and after a 2nd wash they come off completely. I'm very, very disappointed and wouldn't recommend it at all. Value for money 0! It's still expensive to pay 3 for a label even though the printing is included! I've found self-adhesive labels for clothes at the supermarket where you have to write your own name much cheaper and they still hold after the 3rd wash!
Cliente Déçue
Translated review
Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Good morning!!! Unfortunately, I am disappointed with the quality of the labels... bought 3 years ago for my first child, to this day they are still perfectly attached after I repeat 3 years in which they have undergone a lot of washing. I repeated another order for my second child this month since I was very happy the first time but after 2 days of kindergarten ALL the thermoadhesive labels came off without even washing them in the washing machine. I thought I had attached them wrong even though I knew very well what they stick...too bad the same thing happened to my friend. Have you by any chance changed materials? I am very sorry
Marta
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Answer from Petit-Fernand
Good morning Marta, Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] Thank you very much Caterina
1
/5
★☆☆☆☆
Ordered September 1... Still nothing arrived. I hope so...
Olga V.
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Answer from Petit-Fernand
Dear Olga, Thank you for your comment. I am very sorry that you haven't received your labels yet, I sent you an email to the address you used to order to find a solution to the problem! Regards Caterina
1
/5
★☆☆☆☆
I am still waiting on labels to be delivered that were ordered over 2 weeks ago. Supposed 48hr turnaround? No reply to emails, no one answering the phone, no reply to DM/comments...
Mm
Answer from Petit-Fernand
Hello, we thank you for your order. We are sorry that there seem to be a delivery problem. All e-mails are treated accept on week-ends. We have a lot of message though during high seasons and answer them asap. You should receive an answer very soon. Thank you for your understanding and sorry for the delay. Kindly, Marylin
1
/5
★☆☆☆☆
The order was delivered within a few days of placing the order. I paid for tracked delivery and yet I didn't have the information to track my parcel. I'm also very disappointed with the quality of the product, I find the labels expensive and they don't do their job. In fact, despite scrupulous adherence to the application instructions, they came off after just one wash. You should know that I took 2 maternal packs and still paid 58e. They're not worth it at all.
Lydia
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Answer from Petit-Fernand
Hello Lydia, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. I invite you to write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
The lunchbox is missing from my order. I was not informed of the breakage, I paid for the order and it was therefore debited and I am still waiting for it with no news from you...
Cathy Guenegou
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Answer from Petit-Fernand
Hello Cathy, thank you for sharing your opinion. We are sorry, we will send you back the parma lunchbox. Good day, Melina
1
/5
★☆☆☆☆
INADMISSIBLE no response from you despite all my emails
Justine Duvallet
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Answer from Petit-Fernand
Thank you for sharing your opinion. We will reimburse you the shipping costs, as a commercial gesture Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
No news of my order
Leticia Ozuna
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Answer from Petit-Fernand
Hi Leticia I'm sorry you haven't received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
It is the third purchase that I repeat with them, the products are of quality and quite durable, as I still have garments 4 years ago with the heat adhesive stickers intact; now except the first order 4 years ago the other two have arrived VERY LATE, I speak of a delay of more than 10 days things that today is not normal. I also consider that if they would inform the delivery times that they have many would not buy because it is super good that the manufacture is in 24-48 hours but if the delivery is then more than 10 days off and let's go. I wanted to give a vote of confidence thinking that the previous time it could be something punctual, but I see that no and they don't care. So for all these reasons, no, I do not recommend it unless at least 1 month before you plan to buy from them and maybe with so much time in advance you can get it by the time you need it... disappointment!
Carolmj
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Melina
1
/5
★☆☆☆☆
I still have not received the stickers since September 4 when I placed the order. I received mail that they had been shipped and it has been 5 more days.
Maria Jesus Martinez
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Answer from Petit-Fernand
Hi Cristina I'm sorry you haven't received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Nice gourd, but not at all suitable for kindergarteners. The anti-leak stopper is far too hard for a young child to open.
Elodan
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Answer from Petit-Fernand
Hello Thank you for sharing your opinion. We're sorry that the water bottle stopper doesn't fit. Please write to us at [email protected] if you still have the problem.
1
/5
★☆☆☆☆
I'm a bit disappointed. My order arrived after 3 weeks of waiting but I would have liked to have been warned throughout the preparation or delivery.
Valentina Iosip
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Answer from Petit-Fernand
Hello Valentina Thank you for choosing C-MonEtiquette. I'm sorry, I'll have your order sent back to the same address as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Despite 6 shipping costs and 48h delivery, I received my parcel a week and a half after my order.
Lam
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Answer from Petit-Fernand
Hello Katia Thank you for sharing your opinion. We're sorry for the delay, and hope you're satisfied with the product. Have a nice day, Melina
1
/5
★☆☆☆☆
I did not receive all my order
Julie Debray
Translated review
Answer from Petit-Fernand
HelloJulie We are sorry, we will send you the yellow lunchbox as soon as possible. We apologize for the inconvenience. Have a nice day, Melina
1
/5
★☆☆☆☆
I've been waiting for my order since August 31st.
Garraud Laura
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Answer from Petit-Fernand
Hello Laura, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
New order made and still the labels peel off Super disappointed
Sophie Michelin
Translated review
Answer from Petit-Fernand
Hello Sophie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
The labels are very pretty but not very effective 1 wash and 1 tumble dry and they have peeled off too bad!
Madame Bernard
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Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
PRODUCT NEVER DELIVERED!!! Ordered August 15 and NEVER arrived, response to clarification email tells me they shipped August 17 by priority mail, but have no tracking of shipment. 60 thrown away. They do not even make themselves available to send a new order.
Paolo S.
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Answer from Petit-Fernand
Good morning Paolo, Thank you for your comment. We are sorry that the products were not delivered, there must be a problem at the postal level. We emailed you yesterday for address verification and replied to you today proposing two solutions, we are waiting for your feedback. Sincerely, Caterina
1
/5
★☆☆☆☆
Sorry but I did not receive my order. The post office delivered it to the wrong address and I still haven't been able to pick it up.
Meryl Chowanek
Translated review
Answer from Petit-Fernand
Hello Meryl, I will contact you by email regarding this order. See you soon, Melina
1
/5
★☆☆☆☆
Order not yet received
Marie-alix Meaudre
Translated review
Answer from Petit-Fernand
Hello Marie-Alix, Thank you for choosing C-MonEtiquette. We're sorry you didn't receive your order. I'll put it back into production and send it to you as soon as possible. Good day, Melina
1
/5
★☆☆☆☆
These look good but dont stick on. They're also too large. I dont recommend them at all, complete waste of money.
Rachel B.
Answer from Petit-Fernand
Dear Rachel, we thank you for ordering with us, but are sorry that you seem to have problems with the labels. This is very unusual and we invite you to contact our customer service for help: [email protected]. Thank you very much ! Kindly, Marylin
1
/5
★☆☆☆☆
No news of my tags... Purchased 2 days ago and charged from my card. I call and a message says there is no one in the office, during business hours of course.... I leave a message no one answers me... I never got the confirmation email nor did I know anything about my tags.
Cristina
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Answer from Petit-Fernand
Hi Cristina I'm sorry you haven't received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
My order is missing a product. A person on the phone confirmed that the product had been shipped but 8 days later I haven't received anything and I can't reach you by phone.
Anne Salanie
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Answer from Petit-Fernand
Hello Anne Thank you for sharing your opinion. We are sorry, the return of stock of yellow lunchboxes will take place tomorrow, we will then ship as soon as possible this product that is missing from your order. We apologize for the inconvenience, Melina
1
/5
★☆☆☆☆
Like the previous reviewer, I have been waiting over a month for the labels. Very poor service
Janet P.
Answer from Petit-Fernand
Dear Janet, we thank you for ordering with Petit-Fernand UK! We are sorry that you have not received your order yet and invite you to contact our customer service for help by e-mail to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
Purchased 2 days ago and charged to my card. I call and a message says that there is no one in the office, during working hours of course... I leave a message and no one answers me... I never got the confirmation email and I don't know anything about my tags. I will ask for a refund if there is no urgent explanation.
Mavi Feltrez
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Answer from Petit-Fernand
Hi Mavi I am sorry you have not received your order yet, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
Ok so it has been 4 weeks now and I still haven't received anything. If something is missing its seller responsibility to find out. At least give me a refund. Every time I email I get same answer which is very annoying
Rabia R.
Answer from Petit-Fernand
Dera Rabia, we thank you for ordering with us. We are sorry you did not receive the goods yet and invite you to contact us either by e-mail to [email protected] or by phone to solve the problem asap: +44 203 445 0958. Kindly, Marylin
1
/5
★☆☆☆☆
Hello, Thank you for your response to my last review but which email are you referring to? I haven't received anything! And still nothing for the lunchbox! Yet I've spoken to you on the phone! You're supposed to reimburse me for priority shipping! I haven't received anything either! Anyway ..... I think it's time to move on. Kind regards.
Sarah
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Answer from Petit-Fernand
Hello Sarah We are effectively out of lunchbox, so we will send you the lunchbox as soon as it is restocked, but if you don't want to wait until the beginning of the week, we can reimburse you for this product, so don't hesitate to write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Very disappointed, I've been ordering the labels for two years now, the first year they were great in terms of graphics and quality but this year they're peeling off after two washes at 30*... they're very beautiful but very disappointed with this year's quality, I'm not sure I'll be ordering again.
Camille A-c
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Answer from Petit-Fernand
Hello Camille, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Labels ordered on August 20 and still not arrived. Ms. caterina's response is that there must have been inefficiency with the post office but the package is not traceable. Asked for confirmation of shipping address and no other response. Asked to resend labels but as of yesterday still no response. Tonight sent further reminder email. If they want to sell abroad as well they should rely on traceable delivery service otherwise they risk indelibly compromising their seriousness.
Dalia
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Answer from Petit-Fernand
Dear Customer, Thank you for your feedback. We are sorry for the delay in the email response, we respond to messages in the order of arrival, so every time you write an email your messages go back up in the order of arrival, they always turn out to be a new message and the processing is continually delayed. I confirm that we have resent your order. I have also replied to her privately. Sincerely, Caterina
1
/5
★☆☆☆☆
Catastrophic delivery error: I ordered gourd and lunch box labels personalized with my son's name and only received a gourd and lunch box with other children's names! And without labels! Customer service told me to renew my order and ship it, but this time I only received the labels and no gourd or lunch box... I'm extremely disappointed!
Alison
Translated review
Answer from Petit-Fernand
Hello Alison Thank you for sharing your opinion. We're sorry, we did send the products back on 04/09, please don't hesitate to contact us again if there's still a problem with this order. Good day, Melina