/10
★★★★★
based on 126807 reviews published
★★★★★
based on 126807 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Non-existent customer service. I have been waiting for my order for 20 days and it is still in manufacturing. I find myself in school started without the materials I needed and without any kind of response from the company that has already cashed my money! By filling out contact form from their site They send standard responses that are the same for everyone (mine says they have shipped the products when in my account from their site they have been in manufacturing for 20 days)
Daniela
Translated review
Answer from Petit-Fernand
Dear Daniela, Thank you for your comment. Unfortunately, I do not have any reference (neither your last name nor order number or email address) so I cannot verify. If you received an automated response email maybe you sent the request via online form, please contact me via email at [email protected] or via Messenger or by phone at +33 972 591 149, we will find a solution to the problem. Looking forward to your contact Regards Caterina
1
/5
★☆☆☆☆
Still no news of my order since 26/08: 3 lunchboxes, labels, only one reply to my numerous emails, saying that they were late and that my order was being manufactured - that was last Tuesday! I sent an e-mail back today for a refund and no reply! What a shame never again! On the other hand, replying here is a good way of showing off to other customers!
Sophie Schmitz
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Answer from Petit-Fernand
Hello Sophie I am very sorry for this inconvenience, we will refund you according to your request. I will confirm this by email as well. Good day, Melina
1
/5
★☆☆☆☆
I have been waiting 15 days for the order and have not heard anything about it. The money has been collected and they have sent me a tracking number but they don't say where to track it.
Pili
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Answer from Petit-Fernand
Hello Pilar I am sorry you have not received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I purchased the iron on labels. Shame they only last 2 30?c washes and already peeling off. And yes I did follow the application instructions to the letter. Very disappointed! wish I hadn't wasted my money and just sewn the tags in like normal. These are not fit for purpose at all
Romana B.
Answer from Petit-Fernand
Hello, thank you for ordering with Petit-Fernand UK! We are sorry that you seem to have a problem with the labels. The quality of our products is very important to us and we send out a large quantity of labels. This is very unusual and we invite you to contact our customer service for help. Kindly, Marylin
1
/5
★☆☆☆☆
Very pretty personalized labels, but unfortunately they don't hold up after washing - they all come off.
Alice
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Answer from Petit-Fernand
Hello Alice, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Waiting time too long, sent an order on August 10 and to date which is September 13 I still have not received anything and on top of that they don't even respond.
Gabriella C.
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Answer from Petit-Fernand
Dear Gabriella, Thank you for sharing your opinion. We are sorry that the products were not delivered, there must be a problem at the postal level since the house number was missing. We have responded to you via email and in the past few days and have resolved the initial problem, I confirm that your order should be delivered in the coming days. Sincerely, Caterina
1
/5
★☆☆☆☆
Disappointed my first order never arrived despite tracking fees. Clonetiquette sent me back a simple batch without drawing as I had ordered the first time. Not friendly on the phone. I will not order again there are other serious sites.
Francoise Valentie
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Answer from Petit-Fernand
Hello Françoise, Thank you for your message. We're very sorry for the problem you've had, but please don't hesitate to contact us again at [email protected] if you have any concerns. Good day, Melina
1
/5
★☆☆☆☆
I had been recommended these labels but frankly I don't recommend them at all. Delivery time longer than expected but when you contact them, you get a reply saying that you have to wait until such and such a date and that after that date you can make a claim. The labels are difficult to remove from the booklet. I ordered self-adhesive labels for clothes, and it says to stick them on the brand or wash labels, which I did, but after the 1st wash, the labels are already starting to come off, and after a 2nd wash they come off completely. I'm very, very disappointed and wouldn't recommend it at all. Value for money 0! It's still expensive to pay 3 for a label even though the printing is included! I've found self-adhesive labels for clothes at the supermarket where you have to write your own name much cheaper and they still hold after the 3rd wash!
Cliente Déçue
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Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Good morning!!! Unfortunately, I am disappointed with the quality of the labels... bought 3 years ago for my first child, to this day they are still perfectly attached after I repeat 3 years in which they have undergone a lot of washing. I repeated another order for my second child this month since I was very happy the first time but after 2 days of kindergarten ALL the thermoadhesive labels came off without even washing them in the washing machine. I thought I had attached them wrong even though I knew very well what they stick...too bad the same thing happened to my friend. Have you by any chance changed materials? I am very sorry
Marta
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Answer from Petit-Fernand
Good morning Marta, Thank you for your comment. We are sorry to hear that you are having problems with your labels, this is not normal and we will find a solution; I kindly ask you to send me photos of the labels coming off or the spot where you had attached them to check with the quality service. The address to send them to is [email protected] Thank you very much Caterina
1
/5
★☆☆☆☆
Ordered September 1... Still nothing arrived. I hope so...
Olga V.
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Answer from Petit-Fernand
Dear Olga, Thank you for your comment. I am very sorry that you haven't received your labels yet, I sent you an email to the address you used to order to find a solution to the problem! Regards Caterina
1
/5
★☆☆☆☆
I am still waiting on labels to be delivered that were ordered over 2 weeks ago. Supposed 48hr turnaround? No reply to emails, no one answering the phone, no reply to DM/comments...
Mm
Answer from Petit-Fernand
Hello, we thank you for your order. We are sorry that there seem to be a delivery problem. All e-mails are treated accept on week-ends. We have a lot of message though during high seasons and answer them asap. You should receive an answer very soon. Thank you for your understanding and sorry for the delay. Kindly, Marylin
1
/5
★☆☆☆☆
The order was delivered within a few days of placing the order. I paid for tracked delivery and yet I didn't have the information to track my parcel. I'm also very disappointed with the quality of the product, I find the labels expensive and they don't do their job. In fact, despite scrupulous adherence to the application instructions, they came off after just one wash. You should know that I took 2 maternal packs and still paid 58e. They're not worth it at all.
Lydia
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Answer from Petit-Fernand
Hello Lydia, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. I invite you to write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
The lunchbox is missing from my order. I was not informed of the breakage, I paid for the order and it was therefore debited and I am still waiting for it with no news from you...
Cathy Guenegou
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Answer from Petit-Fernand
Hello Cathy, thank you for sharing your opinion. We are sorry, we will send you back the parma lunchbox. Good day, Melina
1
/5
★☆☆☆☆
INADMISSIBLE no response from you despite all my emails
Justine Duvallet
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Answer from Petit-Fernand
Thank you for sharing your opinion. We will reimburse you the shipping costs, as a commercial gesture Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
No news of my order
Leticia Ozuna
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Answer from Petit-Fernand
Hi Leticia I'm sorry you haven't received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
It is the third purchase that I repeat with them, the products are of quality and quite durable, as I still have garments 4 years ago with the heat adhesive stickers intact; now except the first order 4 years ago the other two have arrived VERY LATE, I speak of a delay of more than 10 days things that today is not normal. I also consider that if they would inform the delivery times that they have many would not buy because it is super good that the manufacture is in 24-48 hours but if the delivery is then more than 10 days off and let's go. I wanted to give a vote of confidence thinking that the previous time it could be something punctual, but I see that no and they don't care. So for all these reasons, no, I do not recommend it unless at least 1 month before you plan to buy from them and maybe with so much time in advance you can get it by the time you need it... disappointment!
Carolmj
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Melina
1
/5
★☆☆☆☆
I still have not received the stickers since September 4 when I placed the order. I received mail that they had been shipped and it has been 5 more days.
Maria Jesus Martinez
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Answer from Petit-Fernand
Hi Cristina I'm sorry you haven't received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Nice gourd, but not at all suitable for kindergarteners. The anti-leak stopper is far too hard for a young child to open.
Elodan
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Answer from Petit-Fernand
Hello Thank you for sharing your opinion. We're sorry that the water bottle stopper doesn't fit. Please write to us at [email protected] if you still have the problem.
1
/5
★☆☆☆☆
I'm a bit disappointed. My order arrived after 3 weeks of waiting but I would have liked to have been warned throughout the preparation or delivery.
Valentina Iosip
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Answer from Petit-Fernand
Hello Valentina Thank you for choosing C-MonEtiquette. I'm sorry, I'll have your order sent back to the same address as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Despite 6 shipping costs and 48h delivery, I received my parcel a week and a half after my order.
Lam
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Answer from Petit-Fernand
Hello Katia Thank you for sharing your opinion. We're sorry for the delay, and hope you're satisfied with the product. Have a nice day, Melina
1
/5
★☆☆☆☆
I did not receive all my order
Julie Debray
Translated review
Answer from Petit-Fernand
HelloJulie We are sorry, we will send you the yellow lunchbox as soon as possible. We apologize for the inconvenience. Have a nice day, Melina
1
/5
★☆☆☆☆
I've been waiting for my order since August 31st.
Garraud Laura
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Answer from Petit-Fernand
Hello Laura, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
New order made and still the labels peel off Super disappointed
Sophie Michelin
Translated review
Answer from Petit-Fernand
Hello Sophie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
The labels are very pretty but not very effective 1 wash and 1 tumble dry and they have peeled off too bad!
Madame Bernard
Translated review
Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
PRODUCT NEVER DELIVERED!!! Ordered August 15 and NEVER arrived, response to clarification email tells me they shipped August 17 by priority mail, but have no tracking of shipment. 60 thrown away. They do not even make themselves available to send a new order.
Paolo S.
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Answer from Petit-Fernand
Good morning Paolo, Thank you for your comment. We are sorry that the products were not delivered, there must be a problem at the postal level. We emailed you yesterday for address verification and replied to you today proposing two solutions, we are waiting for your feedback. Sincerely, Caterina
1
/5
★☆☆☆☆
Sorry but I did not receive my order. The post office delivered it to the wrong address and I still haven't been able to pick it up.
Meryl Chowanek
Translated review
Answer from Petit-Fernand
Hello Meryl, I will contact you by email regarding this order. See you soon, Melina
1
/5
★☆☆☆☆
Order not yet received
Marie-alix Meaudre
Translated review
Answer from Petit-Fernand
Hello Marie-Alix, Thank you for choosing C-MonEtiquette. We're sorry you didn't receive your order. I'll put it back into production and send it to you as soon as possible. Good day, Melina
1
/5
★☆☆☆☆
These look good but dont stick on. They're also too large. I dont recommend them at all, complete waste of money.
Rachel B.
Answer from Petit-Fernand
Dear Rachel, we thank you for ordering with us, but are sorry that you seem to have problems with the labels. This is very unusual and we invite you to contact our customer service for help: [email protected]. Thank you very much ! Kindly, Marylin
1
/5
★☆☆☆☆
No news of my tags... Purchased 2 days ago and charged from my card. I call and a message says there is no one in the office, during business hours of course.... I leave a message no one answers me... I never got the confirmation email nor did I know anything about my tags.
Cristina
Translated review
Answer from Petit-Fernand
Hi Cristina I'm sorry you haven't received your labels yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
My order is missing a product. A person on the phone confirmed that the product had been shipped but 8 days later I haven't received anything and I can't reach you by phone.
Anne Salanie
Translated review
Answer from Petit-Fernand
Hello Anne Thank you for sharing your opinion. We are sorry, the return of stock of yellow lunchboxes will take place tomorrow, we will then ship as soon as possible this product that is missing from your order. We apologize for the inconvenience, Melina