/10
★★★★★
based on 125946 reviews published
★★★★★
based on 125946 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Non-existent and dishonest customer service. I ordered on August 22, I received an email that it was shipped on the 26th, today it's September 8 and I still haven't received my order! Impossible to reach customer service. They only responded when I left a not favorable review on their Instagram account. It was, of course, a generic response - "patient until Saturday, September 5." Then "patient until Monday, September 7." Now I'm asking for a refund and I still haven't heard back. This is unacceptable.
Kelsey
Translated review
Answer from Petit-Fernand
Hello Kelsey, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a claim at [email protected] Have a nice day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Decu!! An article no one can answer!
Virginie Robert
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Answer from Petit-Fernand
Hello Virginie We are indeed out of lunchbox, so we will send you the lunchbox as soon as it is restocked, but if you don't want to wait until the beginning of the week, we can reimburse you for this product. don't hesitate to write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have not received my order.
Marta Puigdomenech
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Answer from Petit-Fernand
Hi Marta Thank you for sharing your opinion, I am sorry you did not receive it, I am sending you your order again. Have a nice day, Melina
1
/5
★☆☆☆☆
No news of my order for 3 weeks
Cristina
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Answer from Petit-Fernand
Hello Cristina, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Order placed on 20/08/2020 and still nothing received! No reply to my e-mails except the automatic replies! Unacceptable!
Prescilla Catarino
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Answer from Petit-Fernand
Hello Prescilla Thank you for your message, we have noted that you are picking up your order at our premises. Have a nice day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Clothing labels don't hold. Once washed and then dried, they didn't hold. Money was wasted and I had to order new ones from a competitor. Never again!
Julia
Translated review
Answer from Petit-Fernand
Hello Julia, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Very disappointed. Ordered on August 24th. Still nothing received on August 31st even though the order was supposed to leave within 48h. I sent an e-mail to find out how things were going, and was told on September 1st that my order had been processed and would be produced and dispatched within 48 hours! One week after placing the order and on the first day of school. I reply, of course, that I'm unhappy, that I had to buy new labels in a hurry, and that this one won't do me any good this year. NO RESPONSE. I'm very unhappy. An apology would have been enough. Too bad I won't be ordering from them again.
Dickson Julie
Translated review
Answer from Petit-Fernand
Hello Julie, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
I ordered 90 labels so that I could stick them on different types of clothing. I scrupulously followed the instructions on the leaflet. It looked fine once ironed. However, I was disappointed to find that none of the labels remained on the garments. After the 1st wash, I gradually found the labels in the drum of my washing machine. I'm hoping for compensation.
Mathilde Pnt
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Answer from Petit-Fernand
Hello Mathilde, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Order placed on 26/08 and not received! I've been ordering from them for years and I've never been disappointed, but this is the first time it's happened. I bought lunchboxes, so it was a very expensive order, and I've heard nothing! I sent several emails and phoned and got no reply! Forced to take legal action against this company!
Sophie Schmitz
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Answer from Petit-Fernand
Hello Sophie, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I'm very disappointed with the iron-on labels, which don't hold up at all. 1 wash at 40 and already a lot of labels have come off or are half off... You pay and the quality isn't there. A real shame. If the quality were up to the standard of the shipment and the presentation, it would be perfect.
Bénédicte Caron
Translated review
Answer from Petit-Fernand
Hello Bénédicte, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I am very disappointed!!! I still haven't received my order ! Unreachable customer service !!!! No matter how many times I email or call, no one answers! shipment within 48 hours? While I placed my order on August 26! I don't think that's right! At least reply to know where my order is !!!!
Tracy Loro
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Answer from Petit-Fernand
Hello Tracy, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
They sent me an email informing me that my order was shipped on August 18, I have not received it and they cannot track it. I need them now. Last year I bought them and the same thing happened, I thought it would have been something punctual but I see that they are still the same. Order paid and not received! The worst of all is that when I ask for a solution in customer service, the girl who answers the calls calls calls me rude and hangs up the phone! Super upset!!!! I'm sorry but there will not be a next purchase.
Silvia Sanchis
Translated review
Answer from Petit-Fernand
Good morning Silvia Thank you for sharing your opinion, I am sorry you had a bad experience with us. I invite you to contact us at [email protected] to have a solution if you have not received your order yet. Have a nice day, Melina.
1
/5
★☆☆☆☆
Difficulty sticking them on with an iron and no labels left after the first wash. Really disappointed, very poor quality, I wouldn't buy from you again !!!! Money down the drain......
Rp
Translated review
Answer from Petit-Fernand
Hello Please contact our customer service so that we can send you new labels. Thank you and have a nice day, Melina
1
/5
★☆☆☆☆
They don't even deserve 1 star. I have placed my order on 14th August and today is 6 September not received anything I have emailed so many times where is my order? No response when I ask for refund no response i even tried to contact through Instagram still no response. So they are basically a fraud
Rabia R.
Answer from Petit-Fernand
Dear Rabia, thank you for ordering with Petit Fernand UK! We are very sorry, that you did not receive your delivery. This is not normal and also our customer service is open every day from 9.30 to 5.30 pm per e-mail to [email protected] and per phone : +44 203 445 0958. All messages are treated after 24 h (except on the week-end), so it is not normal , that you did not receive an answer. We have a lot of messages though at the moment, as it is the high seasons. You will receive an answer very soon. Please feel free to contact us per phone. We wish you a wonderful day, kindly, Marylin
1
/5
★☆☆☆☆
I followed the instructions and some of the (iron-on) labels had already peeled off in the first wash (at 40°), so I'm really disappointed.
Alix Debienne
Translated review
Answer from Petit-Fernand
Hello Alix, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Last Friday August 28th I placed my order and the same thing has happened to me as to other people, from what I read...I have not received the confirmation email or order number or anything, but the money has been charged...I need the labels for now and from what I see I will not have them, so I hope they give me my money back...last year I also ordered them and they arrived immediately.
Guest
Translated review
Answer from Petit-Fernand
Dear customer Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I did not receive
Celen Yakhloufi
Translated review
Answer from Petit-Fernand
Hello Celen, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
It's been 3 weeks since I ordered and I still haven't received anything. The sav does not respond to my mail (4 sent) to date phone calls out of 20 calls an answer telling me it must still wait ... very disappointed
Alexandra Vinot
Translated review
Answer from Petit-Fernand
Hello Alexandra Thank you for your message. I'm sorry and I can confirm that we have resent this order. Good day, Melina
1
/5
★☆☆☆☆
Ordered on 25th August, it's now 2nd September and still no stickers ready for school tomorrow. Very disappointed as it's my children's first ever days at school tomorrow and now I'm completely unprepared. Think I'll be emailing for a refund!
Natalie
Answer from Petit-Fernand
Hello, thx for ordering with Petit Fernand UK! We are sorry you did not receive your order yet and invite you to contact our customer service by e-mail for help: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
55 euros for a gourd and lunch box! Plus priority delivery that arrives 3 days late! And without the lunch box! Disgraceful!
Sarah
Translated review
Answer from Petit-Fernand
Hello Sarah We are sorry, we will send you the lunchbox as soon as possible as explained in our email The C-MonEtiquette team
1
/5
★☆☆☆☆
I did follow the instructions, but out of 10 garments, 4 have already come unstuck without even being washed. I should have taken the sewing labels.
Bérangère Bier
Translated review
Answer from Petit-Fernand
Hello Bérangère, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Hello, I received 2 lunchboxes personalized with the names of children other than mine. After sending an email from the website and trying to call and leave a message, I still haven't had a reply as to how to return the products. I'm disappointed not to have had any contact.
Estelle Gypteau
Translated review
Answer from Petit-Fernand
Hi Estelle I'm sorry about the situation, in principle we replied to you by email, but if you haven't received our reply please write to us at [email protected].
1
/5
★☆☆☆☆
JUST TONIGHT I ORDERED THESE GREAT LABELS.....HOPEFULLY ON TIME SHIPPING.....
Maria T.
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Answer from Petit-Fernand
Dear Maria, Thank you for your comment. Your order appears to be pending payment. I have emailed you to verify and find a solution. Sincerely, Caterina
1
/5
★☆☆☆☆
The product was never received
Serena
Translated review
Answer from Petit-Fernand
Good morning Serena, Thank you for sharing your feedback. I am sorry there was a problem with your order, I have emailed you to resolve it. Cordially Caterina
1
/5
★☆☆☆☆
Garment labels come off in the wash, even when used correctly!
Freya De Smet
Translated review
Answer from Petit-Fernand
Hello Freya, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Order placed on 19/08, still nothing received with a return in two days. Impossible to get after-sales service for an express order. So I'm asking for a refund and ordering from a competitor with express delivery at my expense. Thank you C-MonEtiquette for the time and money lost. Especially as I certainly won't have the new labels in time for my son's first day of school. If only you'd had competent after-sales service, I could have reordered sooner. I've been trying to reach you since last week!
Chou Bidou
Translated review
Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Ordered clothing stickers that apparently stayed on even after washing however they all came off after just the first wash. Very unhappy.
Shauni J.
Answer from Petit-Fernand
Dear Shauni, We thank you for your order with Petit-Fernand UK! We are sorry that you had problems with the stickers. This is not normal and we invite you to contact our customer service for help: [email protected]! Kindly, Marylin
1
/5
★☆☆☆☆
This is my second order, the first order, disappointing experience with customer service that was unreachable by phone and not responsive, however satisfied with the product received. I decide to recommend a second time, order placed on 24/08 and still not received my order!!!! Back to school is tomorrow!!! Customer service is still unreachable by phone and my order has apparently still not been processed! Decidedly, big problem to meet deadlines and big worries about customer service which is non-existent! Disappointed, I don't think I'll recommend a 3rd time!
Sb
Translated review
Answer from Petit-Fernand
Hello, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
No paper provided so used greaceproof paper as suggested. The labels look cheap and tacky once in clothes. I tried leaving the iron on for less time but the labels were still left sticky and out of shape ??
Hannah S.
Answer from Petit-Fernand
Dear Hannah, We thank you for your order with Petit-Fernand UK! We are sorry that you are not happy with the labels. The quality of our labels and our service are very important to us and we invite you to send an e-mail to our customer service for assistance: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I placed an order on August 23rd, it's August 30th and I still haven't received anything!!!! And back to school is in 2 days .... ??
Laura Carpentier
Translated review
Answer from Petit-Fernand
Hello Laura, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina