/10
★★★★★
based on 126808 reviews published
★★★★★
based on 126808 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The product was never received
Serena
Translated review
Answer from Petit-Fernand
Good morning Serena, Thank you for sharing your feedback. I am sorry there was a problem with your order, I have emailed you to resolve it. Cordially Caterina
1
/5
★☆☆☆☆
Garment labels come off in the wash, even when used correctly!
Freya De Smet
Translated review
Answer from Petit-Fernand
Hello Freya, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Order placed on 19/08, still nothing received with a return in two days. Impossible to get after-sales service for an express order. So I'm asking for a refund and ordering from a competitor with express delivery at my expense. Thank you C-MonEtiquette for the time and money lost. Especially as I certainly won't have the new labels in time for my son's first day of school. If only you'd had competent after-sales service, I could have reordered sooner. I've been trying to reach you since last week!
Chou Bidou
Translated review
Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Ordered clothing stickers that apparently stayed on even after washing however they all came off after just the first wash. Very unhappy.
Shauni J.
Answer from Petit-Fernand
Dear Shauni, We thank you for your order with Petit-Fernand UK! We are sorry that you had problems with the stickers. This is not normal and we invite you to contact our customer service for help: [email protected]! Kindly, Marylin
1
/5
★☆☆☆☆
This is my second order, the first order, disappointing experience with customer service that was unreachable by phone and not responsive, however satisfied with the product received. I decide to recommend a second time, order placed on 24/08 and still not received my order!!!! Back to school is tomorrow!!! Customer service is still unreachable by phone and my order has apparently still not been processed! Decidedly, big problem to meet deadlines and big worries about customer service which is non-existent! Disappointed, I don't think I'll recommend a 3rd time!
Sb
Translated review
Answer from Petit-Fernand
Hello, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
No paper provided so used greaceproof paper as suggested. The labels look cheap and tacky once in clothes. I tried leaving the iron on for less time but the labels were still left sticky and out of shape ??
Hannah S.
Answer from Petit-Fernand
Dear Hannah, We thank you for your order with Petit-Fernand UK! We are sorry that you are not happy with the labels. The quality of our labels and our service are very important to us and we invite you to send an e-mail to our customer service for assistance: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I placed an order on August 23rd, it's August 30th and I still haven't received anything!!!! And back to school is in 2 days .... ??
Laura Carpentier
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Answer from Petit-Fernand
Hello Laura, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
Bonjour je fait une commande le 24 août toujour pas recu cest pour la rentrée sa fait 4ans que je commande et pas souci meme la merci
Diamant 21
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Answer from Petit-Fernand
Hello, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
Hello I still have not received my order it's been more than a month I do not understand can you send them back to me please I still paid and back to school is approaching cordially
Melissa Touati
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Answer from Petit-Fernand
Hello Melissa, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a claim at [email protected] if you haven't been in touch with us yet. Have a nice day, Melina.
1
/5
★☆☆☆☆
Placed an order on the 19th of August and still no delivery.
Rebecca C.
Answer from Petit-Fernand
Dear Rebecca, Thank you for ordering with Petit-Fernand UK! We are sorry that you did not receive your goods yet. This is not normal and we invite you to contact our customer service for help to: [email protected]! Kindly, Marylin
1
/5
★☆☆☆☆
Labels very good but I don't understand why they continue to sell the lunchboxes if they don't have any more... I bought several things including this box and if I hadn't contacted customer service no one would have informed me that this item was out of stock and I would have paid for an item I would never have had... very disappointed. You should warn people on the site that the item is out of stock, so that they don't get ripped off...
Camille A-c
Translated review
Answer from Petit-Fernand
Hello Camille Thank you for sharing your opinion. We're sorry you didn't receive our out of stock email, restocking is in progress and we preferred to send you the rest of the order first, and we'll send the lunchboxes as soon as restocking is effective 🙂
1
/5
★☆☆☆☆
I have no news of the order, they didn't send me a confirmation email so I have no order number and in my account it appears that I have not ordered anything? On top of that I have been charged on my account. I have tried to call them by phone and they won't pick up. I have sent them an email. I hope they respond to me if they solve the problem I will change my rating but right now I do not trust them.
Mai Rdz
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Answer from Petit-Fernand
Dear Mai, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Order still not received after 15 days, back to school is coming and their only answer is that the post office is the problem. In view of the latest notices, I'm not the only one in this situation, so I think it's them who have a problem and they don't want to refund anything. It's a disgrace!
Maéva
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Answer from Petit-Fernand
Hello Maéva, We apologize for the inconvenience. Please write to us at [email protected] so that we can find a solution to this problem. Good day, Melina
1
/5
★☆☆☆☆
Order still not received after almost 10 days. They offer me nothing except to tell me that the order will be declared lost only after one month and that I may be reimbursed only after one month. In the meantime, my daughter doesn't have her back-to-school labels.
Martin Léa
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Answer from Petit-Fernand
Hello Mrs Martin, I'm sorry, if you want us to send you the order again, please contact us at [email protected] so that we can find a quick solution 🙂
1
/5
★☆☆☆☆
I still haven't received my order after 3 weeks and 2 phone calls!
Rafaelle Daudin
Translated review
Answer from Petit-Fernand
Hi Rafaelle, We're sorry you didn't receive the full order, the labels were remanufactured and shipped on Friday.
1
/5
★☆☆☆☆
I still haven't received the package I ordered 3 weeks ago... (children's gourd)
Mathilde Hornez
Translated review
Answer from Petit-Fernand
Hello Mathilde We're very sorry about this situation. If you still haven't received the gourd, please write to us at [email protected] so that we can find a solution See you soon, Melina
1
/5
★☆☆☆☆
I never received my entire order...
Delphine
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Answer from Petit-Fernand
Hello Delphine, thank you for sharing your opinion. We are sorry that you have received an incomplete order, the missing labels were shipped on 22/08 Good day, Melina
1
/5
★☆☆☆☆
No stickiness after washing
Lucie Croué
Translated review
Answer from Petit-Fernand
Hello Lucie, If you still have a problem with the labels, please contact us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have no news of the order, they didn't even send me the order confirmation email so I don't know the order number or anything. I try to contact the number they put and they tell me they are not there. My email does not let me put it, the order name is to M.Leal in case you read this and can locate my order and inform me if I will receive it or not.
Mayte Leal
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Answer from Petit-Fernand
Hello Mayte I am sorry you did not have a good experience with us, I invite you to contact us at 0034 912 694 056 to talk to our customer service manager about your order 🙂
1
/5
★☆☆☆☆
I can't judge the product because I still haven't received it after 3 weeks of ordering. Today my daughter started daycare and I have made other arrangements, so by now when they arrive ( if they arrive) they will be useless.
Monica B.
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Answer from Petit-Fernand
Dear Monica, Thank you for your comment. I cannot find an order with your name and you did not register your email address on TrustPilot so I cannot verify. Please contact me privately at [email protected] , we will find a solution to the problem! Regards Caterina
1
/5
★☆☆☆☆
I was very disappointed with the tracking of a parcel (gourd for a little girl's birthday). They didn't even answer my e-mails. I have always taken the labels from you and above all I advertised you around me...But that was before.
Madame Kekli
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Answer from Petit-Fernand
Hello Madam Thank you for your message, we are sorry that you received this order with delay. Good day, Melina
1
/5
★☆☆☆☆
I ordered water bottles / lunch boxes and above all everything I needed for my daughter's birthday (invitations, stickers, gift boxes to color ...) I received a first parcel in which the envelopes and stickers for the invitations were missing and I only had one gift box to color although 9 were ordered. I sent an e-mail and was quickly told that the missing items would be dispatched as soon as possible. A week later I e-mailed again to make sure that the parcel had been sent. I'm told it's leaving today. I received it this morning, the invitations were there but the coloring boxes were still missing. I e-mailed again this morning, waiting for them to get back to me ... I've always been delighted with "C'est mon Étiquette" but I must admit I'm disappointed, I'll have to make do with the labels in future ... As for the rest of the order (water bottles and lunchboxes), my children are delighted!
Sandrine
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Answer from Petit-Fernand
Hello Sandrine We're very sorry that your order has been so difficult, and we'll send them back to you as soon as possible. We apologize for the inconvenience. Good day, Melina
1
/5
★☆☆☆☆
I wanted to order these but my son has a double barrelled surname and it is apparently too long. I can't be the only person in this position? Shame because it looks like a great product!
Andrea C.
Answer from Petit-Fernand
Hello, thx for your interest in our products. Please feel free to contact our customer service for help: [email protected] Thank you very much, Kindly, Marylin
1
/5
★☆☆☆☆
Order not received to date
Emilie Baradat
Translated review
Answer from Petit-Fernand
Hello Emilie, Thank you for sharing your negative opinion. We have dispatched your order, and it is shown as delivered by La Poste since 06/08. It seems that there was a problem between the Post Office and your delivery, however I invite you to reply to our email so that we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
Scammers!!!!!!I put a star because it does not let me put any, I've been a year waiting for my order I have claimed it does not arrive I claim it again and tells me that the time they consider estimated to claim it is 3 months!!!! I'm sorry? And my money!? come on, it's all a scam.
Aurora Beatriz Caballero Velázquez
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Answer from Petit-Fernand
Dear Aurora, I am sorry that you did not receive your order. We usually respond to all complaints by mail and social networks, so I am surprised that your complaint has not been addressed at the time. I will contact you right away by email. Good afternoon, Maria.
1
/5
★☆☆☆☆
I've been ordering for 3 years, but now I've completed 2 orders and each time some items are missing. The invitations for my son's birthday are getting complicated and when you send them back, they are half folded and you can't do anything with them. The competition will be happy next year
Isabelle
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Answer from Petit-Fernand
Hello Isabelle Thank you for sharing your opinion, we are very sorry for the delay and for these faulty orders, if you would like a commercial gesture I invite you to write to us at [email protected] so that we can find a solution See you soon, the C-MonEtiquette Team
1
/5
★☆☆☆☆
Unfortunately, I can not rate it positively. I ordered labels, the order was placed without any problems, but the delivery, completely ne Veräppelung!!!! After I ordered it immediately said their labels were shipped, now it's already 4 days and the labels have not arrived and do not need them anymore, because school has started and I already had to label everything myself, so everything for the cat. Thank you for the fast processing If you write an email to support, Word immediately responds automatically.
Josephine G.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are sorry that you are not satisfied. All personalized orders are processed and shipped within 48 hours. Shipping from France usually takes between 2 - 6 working days, this depends on the post office, unfortunately we have no influence on this, but we do send by "priority service". The quality of our customer service is very important to us and we are at your disposal from Monday to Friday from 9h30 to 17h30 by e-mail: [email protected], but also by phone: 030-98 28 94 22 ! We invite you to contact us so that we can help you. Thank you very much ! We wish you a nice day ! Mfg, Marylin
1
/5
★☆☆☆☆
Null. I just looked at the site I wanted to see the delivery times in the end they debited me directly. I called her and she can't do anything s..... Big scam. And I'm not even delivered but debited! Band of thieves
Mélody My
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Answer from Petit-Fernand
Hello Mélody, Thank you for your message. We don't charge anything if you don't go as far as choosing, validating and paying your order by indicating your means of payment (card or paypal). This is not a scam. If you wish to contact us (without insults of course) by email, please do so at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Very disappointed!!! When I received my pack of kindergarten I was delighted because fast delivery and very pretty notebook but there I wanted to put the iron-on labels and nothing fits. Everything is good to go to the trash I am disgusted for the price I paid!
Audrey Trincal
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Answer from Petit-Fernand
Hello Audrey Thank you for sharing your opinion. I'm sorry your labels are coming off, if the problem persists I invite you to write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Hello, one of my three water bottles has a valve that won't close. I have asked for a refund or an exchange.
Julie Waymel
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Answer from Petit-Fernand
Hello Julie Thank you for sharing your opinion. We will offer you a solution for the bottle stopper that doesn't close.