/10
★★★★★
based on 126808 reviews published
★★★★★
based on 126808 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have been waiting almost 2 months for my labels. I have written several times to customer service and still no answer and when I call the contact phone they never pick up. I WANT A SOLUTION TO MY ORDER.
Ana
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Answer from Petit-Fernand
Dear Ana, Thank you for your message. I am sorry that you did not receive your order. As indicated to you by emails, a new shipment of your order has been requested and I hope you will receive it soon. Regards, Maria.
1
/5
★☆☆☆☆
The labels stick well at the time and when my son wears the garment it comes off as the day progresses shameful
Valentine Grignon
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Answer from Petit-Fernand
Hi Valentine, I'm sorry your labels are coming off, I'll get back to you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
I never received my order
Andre Aureline
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Answer from Petit-Fernand
Hello Auréline, We're sorry you didn't receive this order, I'll contact you immediately by email to find a solution. See you soon, Melina
1
/5
★☆☆☆☆
About a month ago i ordered one lunchbox, one bottle and some labels. To this day i still have not received MY order, however i have received 4 different orders with a total of 6 lunchboxs and 6 waterbottles with other kids names on them which obviously is not mine. One of the orders i even was charged £10 to get as correct postage was not paid by supplier and guess what...it wasnt even my order. I have contacted Customer Service multiple times through both email an instagram and after first wrong order i have heard nothing back. First wrong order i was told to keep the items instead of returning which goes to show how cheaply items are made. So now i have all these personalised items that i have no use for and a bin full of boxes and STILL not got my order. I thought this company looked profressional but an absalout joke in my experience.
Clare G.
Answer from Petit-Fernand
Dear Clare, We thank you for ordering with Petit-Fernand UK! We are very sorry that there has been a problem with your delivery and apologize for this. The quality of our products and our customer service is very important for us and this should not happen. You can imagine that it's a lot of costs for us, too and therefore it should not arrive and is an exceptional mistake. We invite you to contact our customer again to solve this problem. All message are treated in 24 h, except on the week-end. You should receive an answer soon. Please e-mail to: [email protected]! Kindly, Marylin
1
/5
★☆☆☆☆
2 gourds received with the wrong first names on both, I contact customer service who sexcuse and who lattesté that they put back the gourds in manufacturing.... ça arrive....bref, 8jours après je ne reçois rien, je re contact le service client qui me dit que la personne que j'ai eu au téléphone n'ait pas lancé la fabrication, elle relance la fabrication et je les reçoivent donc 8 jours après.... je voulais les pour les vacances de mes garçons bah cétait plié...je suis déçu
Bynaru
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Answer from Petit-Fernand
Hello Madam, Thank you for your message! Please accept our sincerest apologies for this situation. It will not happen again. Sincerely, Maialen
1
/5
★☆☆☆☆
The price of the gourd is high, which is fine if the product is of good quality. But with a stopper that breaks twice, lid and opening system... As a result, my children have to unscrew it completely to drink. Needless to say, the 5-year-old can't do it.
Katia B.
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Answer from Petit-Fernand
Hello Madam, Thank you for your message. I'm very sorry to hear that you're having trouble with your gourd. So that I can help you, would it be possible for you to send us an email at [email protected] ! Good day, Maialen
1
/5
★☆☆☆☆
Unfortunately, my delivery never arrived. I then had contact with several employees and each time I was promised that the shipment would arrive. I have now asked for my money back. What a shame...
Nicole
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there were problems with the delivery of your order. Unfortunately, it sometimes happens that there are problems with shipping and the post office cannot deliver the package due to various problems, for example if the address is incorrect or it cannot be delivered, etc. We invite you to contact our customer service for help. Mfg, Marylin
1
/5
★☆☆☆☆
Hello, I have contacted you by phone to tell you that you have forgotten the essential in my order labels .... I was told that I would receive it early August week ... to date the 11th ... still nothing! I sent an e-mail to .... and got an automatic reply! Thank you for keeping me informed mme chaussepied
Marie Aude Chaussepied
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Answer from Petit-Fernand
Thank you for sharing your opinion. We're sorry, but we've just put your labels back into production so that we can send them back to you as soon as possible. We apologize for the inconvenience, Melina
1
/5
★☆☆☆☆
Very bad service. More than a month waiting for my order, they tell me that I have not put the correct address and it is not so, I will not buy here again and I'm still waiting for my order to arrive.
Carolina Rios
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Answer from Petit-Fernand
Good morning Carolina, Thank you for your message. We are sorry that your order has not arrived yet, I invite you to send us an email to [email protected] to make a refund. Have a nice day, Maialen
1
/5
★☆☆☆☆
A poop of stickers that arrived well after the date and I didn't get my money back!
Laura Alcazar Muñoz
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Answer from Petit-Fernand
Hi Laura, Thank you for sharing your opinion. I am sorry that you are not satisfied with our products, if you want to make a complaint you can do it to [email protected] See you later, Melina
1
/5
★☆☆☆☆
I am very disappointed with the thermoadhesive clothing labels. They came off after 1 -2 washes despite the fact that I followed the instructions and pressed very well with the iron to the point of even discoloring the garment (complete with paper in between). Unfortunately, I also recommended petit fernand to my friends and made a really bad impression. Very sad
Angela
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Answer from Petit-Fernand
Dear Angela, Thank you for ordering from Petit-Fernand. We are sorry to hear that you encountered problems with your labels. it is strange that you were unable to attach your labels. I will send you an email so that we can suggest the best solution. Sincerely, Maria Teresa
1
/5
★☆☆☆☆
I have not received it for over a month since I ordered it.
Ana Isabel
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Answer from Petit-Fernand
Hi Ana I am sorry that you did not receive your order, I invite you to make a claim to [email protected] if you want a refund or a reshipment of the order. Have a nice day, Melina
1
/5
★☆☆☆☆
1st order came after 1 week, so nothing for spontaneous. This was incorrect, allegedly I have misspelled my last name (instead of 2 mm with 4!) but I'm sure that I have checked extra u so what you see at first glance, as with Müllller!!!! . after 3 days back and forth a goodwill replacement delivery announced. This came after about 3 weeks... Child was already almost back, driven without stickers, labeled with Edding. This time it was the fault of a promotion... Unfortunately no recommendation Addendum. If you look at the reviews, customer service is on a straight line... express regret, look for mistakes outside, say thank you and advertise. The last name was wrong 'mmmm' instead of 'mm'! You don't have to read to see that something is wrong and there was no possibility of an order overview with the data (which I requested so as not to falsely denounce someone) to see where the mistake was! No, not again.
Kathrin
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Answer from Petit-Fernand
Hello, Thank you for your order, but we regret that there were problems with the delivery. All orders are placed by our customers on our website, which is directly linked to our system and printers. We produce the personalized goods in 48 hours and then you have to expect 2 - 6 days by post. However, in exceptional cases there may be delays on our part or the postal service may take a little longer, especially in summer. Unfortunately, we have no influence on this. Our customer service is very important to us and we regret this incident and thank you for your understanding. We hope that you will trust us again in the future and wish you a pleasant day! Mfg, Esistmeins.de
1
/5
★☆☆☆☆
I have not received my order and where I am sent to track my order is not open. So I don't know how to get information.
Gina Emmanuel Aka Niang
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Answer from Petit-Fernand
Dear Gina, Thank you for your message. Indeed, your order is available for pickup as of 07/28, according to the indications in the mail I just sent you. Good day, Maria.
1
/5
★☆☆☆☆
I ordered labels on July 11 (order 3000730880), on July 20 I receive an envelope with a gift box but without the labels. I immediately communicate with customer service who assures me that within 48 hours they will be sent back. Today is August 5 and I still have not received anything but continue to receive service evaluation request. Unfortunately, it can only be very negative.
Claudia P.
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Answer from Petit-Fernand
Dear Claudia, Thank you for your feedback. We are veramnte sorry that you did not receive your labels. I confirm that this is not normal. I have just sent you an email to propose the best solution. Cordially, Caterina
1
/5
★☆☆☆☆
I have not received my order
Marta Toledo
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Answer from Petit-Fernand
Hello Marta, thank you for your comment. I invite you to contact us by email if you have not received your order, to [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
Hello, I ordered self-adhesive labels and received thermo
Sabine H.
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Answer from Petit-Fernand
Hello Sabine, Thank you for your message. I'm very sorry to hear that, so please email us at [email protected] and we'll send you the right labels. Good day, Maialen
1
/5
★☆☆☆☆
One star is still not enough. I ordered school stickers in mid-July, but the goods still hadn't arrived after a week, so I asked. I was told that the goods would be dispatched within 48 hours as promised on the website. After a few more days had passed, I asked again. The same person (only one Marylin works there?) told me that there was a promotion going on and that the goods had unfortunately only been dispatched the day before? So the first statement was an outright lie! I then canceled the order due to the late delivery (it was supposed to be a gift). They then canceled and apologized and announced with a big heart that I should still accept the goods because they were personalized. So as a small compensation. Nothing happens for days, I ask again. Then the statement (original sound): "The moment we have refunded you the money, we no longer need to supply you...". So, customer support that really CANNOT be trusted!
Miichaela K.
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Answer from Petit-Fernand
Hello Ms. Krethe, Thank you for your order at Esistmeins.de! We regret that there was a problem with the delivery of your order. This is rare, but unfortunately sometimes happens, especially in the high season in summer. All orders are processed and dispatched within 48 hours and then you can expect 2 - 6 working days by post. It can happen that during the promotions in the high season, we sometimes need a little longer or that the post office sometimes loses something, which unfortunately was your case and we apologize very much. The money was refunded to you immediately and as a gesture of goodwill we have offered to keep the parcel if it does arrive. This has indeed been confirmed by our customer service. However, if it no longer arrives, it will be sent back to us. The money has been refunded to you. We ask for your understanding. This was an exceptional case and we hope that you will trust us again in the future. Quality and our customer service are very important to us. You are welcome to check this on Trustpilot. We have 4.7 stars out of 5 and a very good reputation. Thank you again for your understanding and have a nice day, Mfg, Esistmeins.de
1
/5
★☆☆☆☆
To be able to rate it ... it would have to arrive first ... waiting in vain for delivery ...
Stefanie
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Answer from Petit-Fernand
Hello Stefanie, Thank you for your order at Esistmeins.de! We regret that you have not yet received your order and ask you to contact our customer service for assistance by e-mail at: [email protected] Mfg, Marylin
1
/5
★☆☆☆☆
Ordered since early July I have not yet received my labels!!!
Sabrina Branquart
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Answer from Petit-Fernand
Hello Sabrina, I'm very sorry to hear that you're having problems with your order. So that I can help you, please send us an email to [email protected] Sincerely, Maialen
1
/5
★☆☆☆☆
I have already filed a claim the order has not arrived yet I paid for something and I have not received it.
Helena Cabezas
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Answer from Petit-Fernand
Dear Helena, I am sorry that you have not yet received your labels. I will contact you right away by e-mail. Have a nice evening, Maria.
1
/5
★☆☆☆☆
Still haven't received my order which was placed almost 4 weeks ago... Completely unacceptable!
Miss F.
Answer from Petit-Fernand
Good afternoon, We thank you for your order but we are sorry that you did not receive it yet and invite you to contact our customer service for assistance per e-mail to: [email protected] Thanks a lot ! Sarah
1
/5
★☆☆☆☆
I have not received my order
Cintia Fernández Perez
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Answer from Petit-Fernand
Dear Cintia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
To date, saturday august 1st, i still haven't received my order of july 10th 2020, but the amount has been debited from it! furthermore, there's been no delivery tracking email to inform me of the progress of my order!
Stéphanie Coeuret
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for sharing your opinion. We're sorry you didn't receive your order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
Customer service and marketing space, not at all in tune. Very regrettable.
Clotilde Roisin
Translated review
Answer from Petit-Fernand
Hello Clotilde, Thank you for choosing C-MonEtiquette and for sharing your opinion. We're sorry you're not satisfied with our services. Please let us know by writing to us at [email protected] so that we can understand what may have displeased you. See you soon, The C-MonEtiquette team.
1
/5
★☆☆☆☆
Not yet. Me a. Reached
Miriam Serres Caballero
Translated review
Answer from Petit-Fernand
Dear Miriam, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I did not receive the order and when I claimed it they told me that they would send it to me again. Finally, when I received it, my surprise was that it did not correspond to my order but to someone else's. The order was placed on July 3rd and to date I have not received it. I placed the order on July 3rd and to date I have not received it. In other years I had trusted you, but in view of what I have seen, I doubt I will do it again.
Mònica
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Answer from Petit-Fernand
Hi Monica, I am sorry for the problems with your order. I replied to your email with a solution and commercial gesture to somehow remedy the inconvenience caused 🙂 Good day, Maria.
1
/5
★☆☆☆☆
I have not received my order yet and it has been 1 month since I ordered it. Very unhappy
Mónica Muñoz De Arenillas Castro
Translated review
Answer from Petit-Fernand
Hello Monica, I am sorry that you have not yet received your labels. I will contact you right away by email. Have a nice day, Maria.
1
/5
★☆☆☆☆
They took a very long time to arrive.
Alejandra Gómez Jiménez
Translated review
Answer from Petit-Fernand
Hi Alejandra, I'm sorry you waited a bit to receive your labels. We are indeed working to improve our shipping times. Have a nice day, Maria.
1
/5
★☆☆☆☆
Order not received
Adeline
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Answer from Petit-Fernand
Hello Adeline, Thank you for sharing your opinion. We're sorry you didn't receive your parcel, if you still haven't received it I invite you to write to us at [email protected] See you soon, Sarah