/10
★★★★★
based on 126801 reviews published
★★★★★
based on 126801 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I am disappointed with the service because I had noted when ordering that my daughter was leaving for camp the following week and I wanted to know if the labels would arrive in time but no answer. When I received the order after my daughter's departure, I sent a message to the after-sales service. The answer was that it had to be stipulated in the contact form and not in the order. But how do I know as a customer? It's my fault if I didn't go to the right place. I'm disappointed with the after-sales service.
Eric B.
Translated review
Answer from Petit-Fernand
Hello Eric, Thank you for your message. We're sorry that you've had a delay in receiving your order, but we're working hard to improve our delivery times. Good day, Sarah
1
/5
★☆☆☆☆
I can not give my opinion I never received my order
Melodie Reault
Translated review
Answer from Petit-Fernand
Hello, Please contact our customer service to track your order đ Good day, Sarah
1
/5
★☆☆☆☆
I never received the labels!
Laura Maudet
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Answer from Petit-Fernand
Hello Laura, We're sorry you didn't receive your order. We hope that the solution found by message is satisfactory. Have a nice day, Sarah
1
/5
★☆☆☆☆
Some of the labels I received don't match my son's first and last name. I used the contact form and facebook to see if it was possible to have them reshipped, but I never heard back from your service. What a pity, for a first order the experience is very bad!
Elodie Aa
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Answer from Petit-Fernand
Hello Elodie, Thank you for sharing your opinion. We are sorry that your order did not meet your expectations, I will contact you by email right away. See you soon, Sarah
1
/5
★☆☆☆☆
It never arrived - even though it was paid for
Bahar B.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not yet received your goods and invite you to contact our customer service by e-mail at: [email protected] for help! Mfg, Marylin Esistmeins.de
1
/5
★☆☆☆☆
Tags arrived after my children went to camp
Client
Translated review
Answer from Petit-Fernand
Hello, Thank you for sharing your opinion. We are sorry that you did not receive your order on time. We are working hard to reduce our delivery times. See you soon, Sarah
1
/5
★☆☆☆☆
Still have not received so cannot review
Lydia W.
Answer from Petit-Fernand
Hello, We thank you for ordering with Petit-Fernand UK! We are sorry to hear that you did not receive your order yet and invite you to contact our customer service by e-mail to: [email protected] ! Wishing you a lovely day, kindly, Sarah
1
/5
★☆☆☆☆
Very disappointed by the labels which were very badly precut so it was a pain to remove them....I sent an email but no reply... I've never had a problem with this site before but here...our three books of labels were unusable....
Cecilia Chauvin
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Answer from Petit-Fernand
Hello CĂ©cilia, Thank you for sharing your opinion. We are sorry that your labels do not peel off well, I will contact you by email right away. See you soon, Melina
1
/5
★☆☆☆☆
I have not received my order. I have contacted the customer service center and have received only an unsatisfactory response.
Laura Miret Moncho
Translated review
Answer from Petit-Fernand
Hi Laura, Thank you for sharing your feedback. We have forwarded your request to manufacturing. See you soon, Melina
1
/5
★☆☆☆☆
The labels came off after a while without being ironed, and after ironing they didn't stay on for long. I did wait for the time indicated for ironing on the label.... I'll do it again and take longer for the remaining labels, but for the moment I'm very disappointed đ
Caroline Lapert
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Answer from Petit-Fernand
Hello Caroline, We are very sorry that your labels have come off. If the problem persists, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Probably a batch defect as the labels did not hold despite being applied in the correct conditions. We look forward to hearing from you.
Emmanuelle Chaurin
Translated review
Answer from Petit-Fernand
Hello Emmanuelle, We are very sorry that your labels have come off. If the problem persists, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I was expecting fabric labels for clothes - they come off during washing.
Leila Materi
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Answer from Petit-Fernand
Hello Leila, Thank you for sharing your opinion. The labels you've selected are garment stickers (not iron-on), to be applied to garment brand or care labels, not paas directly to the fabric. Have a nice day, Melina
1
/5
★☆☆☆☆
It's been over a month since I placed my order and I still haven't heard from him.
Monica Gil
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Answer from Petit-Fernand
Hi Monica, I am sorry that you have not received your order yet. I invite you to send us an email to [email protected] with your order number to see what has happened. Regards, Maria.
1
/5
★☆☆☆☆
Labels all peeled off after 1st wash! Huge disappointment! Waste of money and time gluing them, for nothing! I won't do it again and don't recommend them. ??
Sylvane
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Answer from Petit-Fernand
Hello Sylvane, We are sorry that your labels have come off. If the problem persists, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Ordered weeks ago and still have not received
Leisha V.
Answer from Petit-Fernand
Hello, We thank you for ordering with Petit-Fernand UK! We are sorry to hear that you did not receive your order yet and invite you to contact our customer service by e-mail to: [email protected] ! Wishing you a lovely day, kindly, Marylin
1
/5
★☆☆☆☆
Be careful when selecting colour options, we went for dark with pale text in a clear font and colours on screen look more vibrant, when it come to them arriving even the icon wasn't that clear and name wasn't clear enough for my child with glasses to identify it.
Simpkins
Answer from Petit-Fernand
Hello, We thank you for ordering with Petit-Fernand UK! We are sorry that you had problems with the labels. This is not normal and we invite you to contact our customer service by e-mail to: [email protected] for any help ! We wish you a wonderful day! Kindly, Marylin
1
/5
★☆☆☆☆
Thermal labels well applied according to instructions. Sticks poorly and 1 wash and done. Poor quality
Sabrina Leroy
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Answer from Petit-Fernand
Hello Sabrina, Thank you for sharing your opinion. We're sorry your labels are coming off. If the problem persists, please write to us at [email protected] Good day, Melina.
1
/5
★☆☆☆☆
Late delivery
Julie
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Answer from Petit-Fernand
Hello Julie Thank you for sharing your opinion. We're sorry that your order was delayed, but we're working to improve our delivery conditions. Good day, Melina
1
/5
★☆☆☆☆
Nothing arrived ! Paid by card but it will soon be 1 month since nothing has arrived! So outrageous! I would rather have ordered somewhere else It's a pure scam!
Demet K.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not yet received yours. This is not normal and we invite you to contact our customer service so that we can help you at: [email protected] !
1
/5
★☆☆☆☆
I'm still waiting for my order since June 26th
Desiree Sanchez-crespo Gimenez
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Answer from Petit-Fernand
Hi Desiree, I am sorry that you have not received your order yet. I invite you to send us an email to [email protected] with your order number to see what happened. Regards, Maria.
1
/5
★☆☆☆☆
Fast purchase, the product as indicated but the shipping company took more than 10 working days, so it did not reach me in time for the celebration.
MĂłnica
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Answer from Petit-Fernand
Hi Monica, Thank you for your message. I am sorry that you did not receive your labels on time. We are indeed improving our delivery times. Regards, Maria.
1
/5
★☆☆☆☆
Well hi e An order a month ago q has not arrived The are sucionando When they solve it I will return to dari valuation
Rosario PĂ©rez
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Answer from Petit-Fernand
Hi Rosario, I am sorry that you have not received your labels yet. I invite you to send us an email to [email protected] with your order number to see what has happened. Regards, Maria.
1
/5
★☆☆☆☆
I still haven't received my order after one month, no solution.
Ainhoa Rodriguez
Translated review
Answer from Petit-Fernand
Hi Ainhoa, I am sorry that you have not received your labels yet. I invite you to send us an email to [email protected] with your order number to see what has happened. Regards, Maria.
1
/5
★☆☆☆☆
The clothing labels are much too big for baby clothes!
Aurélie L
Translated review
Answer from Petit-Fernand
Hello AurĂ©lie, Thank you for sharing your opinion and for choosing C-MonEtiquette. The sizes of our labels are clearly indicated on the site, and we currently offer two sizes of clothing labels to suit as many people as possible đ Have a nice day, Melina
1
/5
★☆☆☆☆
Average quality, label shape for very large object... disappointed.
Stéphanie Salmi
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for sharing your opinion. I'm sorry you're not satisfied with our labels. We do offer different sizes of labels to suit different uses, and the sizes are indicated on our site. Please do not hesitate to contact us for further information. Good day, Melina
1
/5
★☆☆☆☆
I'm still waiting for the labels I ordered. I suppose the health crisis has delayed production/delivery times.
Valentine Panel
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Answer from Petit-Fernand
Hello Valentine, Thank you for sharing your opinion. We're sorry you didn't receive your parcel, if you still haven't received it I invite you to write to us at [email protected] See you soon, Sarah
1
/5
★☆☆☆☆
As I was very satisfied with my order last year, I repeated the experience this year. Out of 3 batches of labels ordered, two seem to have a manufacturing defect. Each label doesn't peel off, as if it hadn't been precut. When I try to peel one of them off, the page folds, but the labels don't peel off. It's as if they're still welded together. So I can't use them. I've sent an email about this but haven't yet received a reply.
Charlotte
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Answer from Petit-Fernand
Hello Charlotte, Thank you for sharing your opinion. We are sorry that you are not fully satisfied with your order. We will contact you by email. Have a nice day, Sarah
1
/5
★☆☆☆☆
Delivery pending, after 10 days
Patrice Philipps
Translated review
Answer from Petit-Fernand
Hello Patrice, Thank you for sharing your opinion. We're sorry you didn't receive your parcel, if you still haven't received it I invite you to write to us at [email protected] See you soon, Sarah
1
/5
★☆☆☆☆
After a month and a half still waiting. Basically the delivery date has arrived. I would appreciate a response. I will leave the initial review at the end. Catherine, I thank you for your quick response. I do, however, detect yet another inaccuracy. Order June 30. Shipped on July 2 it says that the delay can be up to 10 working days at most, not 15. From this platform it is not possible for me to attach screenshot (obscured of my data) that I prepared. You are very kind but the information still does not match the truth. Available to share the screen if I have a chance. That said, delays of course can be there, as I said, just need to be honest. 10 business days maximum is what it says and it has been 12. Again, all it would take is just giving the correct information. I still would have purchased but I don't like stubborn attempts at reason in the face of evidence. That said, the product is really good! Daniela The labels are very nice and useful but the orders are processed and delivered with very long lead times and not matching what was stated before payment... Simply put, you make time to deliver before the labels arrive...Too bad, bsst would state the timeline before purchase with a tiny bit of honesty so you can adjust.
Daniela
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Answer from Petit-Fernand
Dear Daniela, Thank you for your comment. We are sorry that your order took longer than expected to arrive. As we explain on our website and later in the order confirmation email, products are shipped within 48 hours via French priority mail. For orders shipped to Italy, priority mail delivery times theoretically correspond to 2-3 additional business days. However, they can translate to between 2 and 10-15 business days due to postal service delays. Please do not hesitate to share your opinion on the products ! Sincerely Catherine
1
/5
★☆☆☆☆
Unfortunately the labels arrived on the day of departure, 8 days for a 48-hour delivery.
Margotte Clemenceau
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Answer from Petit-Fernand
Hello Madam, Thank you for your message. We are very sorry that you understood that you would receive your order within 48 hours. On the site, it is not written that the delivery would be within 48 hours, but rather the manufacturing and shipping, you must then allow for postal delays. We are working to improve delivery times. Best regards Caterina