Reviews Petit-Fernand

Never got product and rude customer service

Too expensive shipping costs

I had to put 1 star because you can't put 0. I chose 24-hour delivery and paid almost 10 for postage, only to never receive my order. I contacted by email several times without getting an answer. I had to call customer service to find out more. They promise same-day delivery before 6pm. I received nothing. I received a refund for my order but I was left with nothing for my son's first day of school and I have to find a new solution for marking my son's things.

I still haven't received my order since August 30th despite the Chronopost option!

Hello, I placed an order in August 2024 for labels and they never arrived!

1 order placed and never arrived, repeated again ( at lororor expense we would miss it!) and after 8 days still not arrived....at this point I think it will never arrive!

First order was great so I ordered again. Ordered a bigger amount….and it's never been delivered.

I have received nothing from August, the school year has begun and later to ask our opinion Too bad

The label came off after first washing, I mention that the instructions has been followed. Disappointed!

Catastrophic delivery time !!!! If I had known this, I would never have ordered here !!!! I ordered 10 days ago and unfortunately nothing has arrived yet. Customer service says it may take until Monday. Today is Thursday. I would have needed the labels by today, so they are now unusable for me as I now have to label them elsewhere.

I wanted self-adhesive labels and received iron-on labels... probably a mistake on my part but it must not have been very clear...

Unfortunately, I lost the envelope containing the labels because the packaging looks like an ad, so it went in the garbage can!

More than 10 days waiting time

Very disappointed with the express delivery delay, representing 30% of the price of my order.

I never received my order

Since I placed the order on August 12, it has not arrived yet. I have complained 20 times. A disgrace.

Forget water bottles, 2 purchases, at different times. The surface layer flakes off after 2-3 uses, at the neck, your child ends up ingesting it and the structure of the bottle is altered. The first time they told me it had never happened, and told me to recommend one, entirely at my own expense, not even a rebate, the second time it must have been that too, never happened.... Exactly the same thing on the second use. Use which consists of placing it on a table all day long. No dishwasher, I might add.

First I received labels that weren't mine, then I was told to send back the right ones, which I never received! I called you and was told that they had "forgotten" to send them back to me. Here they confirmed that they were sending them back to me and still nothing, no confirmation e-mail as you told me".

Order shown as delivered but not received.

I still haven't received my order, which was supposed to leave on 28/08.

For 15 days my parcel has been in preparation at the sender's. This is my 1st experience and I have never received my parcel. On the other hand, customer service is efficient...immediate reimbursement.

Never received my order and no response from customer service, even after a reminder.

The arrival of the package was very delayed, twice they said it was going to arrive and it did not arrive, therefore, the service was very bad.

The order did not arrive on time. I had to complain several times and finally request a refund. They did not show any courtesy for the inconvenience caused. After two weeks of waiting I was left without my order.

The labels are very pretty, but they didn't last a single wash at 30°C. Everything has been respected in the hen procedure attached to the garments and yet they are peeling off. Extremely disappointed, I'll have to order more.

Hello , I simply never received my order . First label for my youngest daughter who starts kindergarten this year, without label. Thank you for your seriousness.

Considerably disappointed from one year to the next. Missing item sent back 15 days later, so after the start of the school year, and labels that go off as soon as the first wash, whereas in the past they were perfectly clean. I've already placed several orders and this is the first time I've been disappointed with the site.

One self-adhesive label was already damaged after the first wash. A second had peeled off and hung in the machine's drum.

I never received the order.

I received another person's order at the end of August. I sent an email to complain and to this day, I still haven't received my order.

Never received the order.

I ordered a gourd with a straw, but unfortunately it doesn't fit at all. It's not suitable for children. The bottle is poorly designed because it has a small hole (to be able to suck in water) but even when closed, the water leaks if you turn it upside down. So imagine the gourd being handled by any child and ending up in a bag, business and bag soaked. I don't understand how we can design such an object, designed for children, but not adapted to them: my personalized gourd is unusable. I strongly advise against this product. Although it's solid and pretty.

With my first order, the size of the stickers kept changing during the ordering process and so I got stickers that were too big. That's why I paid even closer attention to this with my second order and it didn't happen. Nevertheless, I find the stickers too wide and long for pens, for example. I think you can easily rub them off or they take up a lot of the pen's surface area

Order not received

I think this is the 5th year I've ordered. But this year I came back from vacation just before the start of the school year and I took delivery in 24 hours for 9.50 euros. I received the order 10 days later. Even though the shipping costs were reimbursed. I'm not satisfied with the delivery time.

No order tracking. Package does not arrive. Pouch folded and damaged on arrival. Relay point more than mediocre. 3 weeks waiting for labels !!!!

Order placed on 27 August 2024 and still nothing! Too bad

I have not received my order .

I've been ordering my labels from this site for several years without any problems. But this year I ordered them a week before school started and they took 2 weeks to be delivered! I didn't receive them in time for back-to-school and I'm really disappointed.

I never received my order!